We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 23 Puerto Morelos hotels

Dreams Riviera Cancun Resort & Spa

4.0 of 5 Resort (All-Inclusive)   |   Carretera Federal 307 | Chetumal–Puerto Juárez, Benito Juárez, Puerto Morelos 77580 , Mexico
Hotel website
Hotel deals
Hotel amenities
Special Offer
Up to $350 Air Credit!
Save Saved
You added Dreams Riviera Cancun Resort & Spa to your Saves list
Dreams Riviera Cancun Resort & Spa
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
82%
Ranked #7 of 23 hotels in Puerto Morelos
Write a Review

2,394 people have reviewed this hotel

Traveler rating
    1,296
    674
    256
    95
    73
See reviews for
1123
803
14
39
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (652)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
texas
2 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This was our third visit to AM resorts. The last two were to Secrets Maroma Beach. As usual, food and service was great. Dreams was great, especially if travelling with kids. Our only complaint was with regards to their handling our son's severe food allergies. Prior to our visit, we emailed concierge several times to ask specific questions and we... More

Was this review helpful? Yes 1
Atlanta, Georgia, United States
Top Contributor
77 reviews 77 reviews
16 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Warning (LONG). I wanted to write a review while our vacation was fresh on my mind. My mother and I arrived at Dreams Riviera Maya on April 5th. We were greeted at the Limo by a very nice bellboy and another with fresh aromatic hand towels which was an excellent touch. We were very early and were taken directly to... More

Was this review helpful? Yes 4
GerenciaDRERC, Guest Relations Manager at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear Rachel P: Thank you for choosing the hospitality of Dreams Riviera Cancun, and for taking the time to write a review about your recent experience. Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Dreams Riviera Cancun. I was delighted that you’ve enjoyed all the details we take... More

Luxembourg City, Luxembourg
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

Very nice hotel, large and comfortable rooms, great food and restaurants, very helpfull and friendly staff, nice show in the evening. However the hotel shops next to real Cuban puros sells at the fiesta Mexican fake ones for real. Watch out especially for the USD 80 prepacked 5 cigars mix in sealed boxes: roughly cut, poorly conditioned with among others... More

Was this review helpful? Yes 1
GerenciaDRERC, Guest Relations Manager at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear fabian190356: We truly appreciate your overview since this allows us to know our highs and lows in order to improve our service levels. We look forward to welcome you back to provide you the memorable stay that you deserve. Please feel confident to reach us prior your next visit at info.drerc@dreamsresorts.com if you need assistance prior arrival. We look... More

Cleveland
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I traveled to Dreams in the beginning of April in 2014. This was for a work incentive trip so it was free, but we opted to stay for an extra day and pay out of our pocket. We had committed before staying so I was hoping for the best. I have been to 2 Secrets resort, also owned by the... More

Was this review helpful? Yes 1
GerenciaDRERC, Guest Relations Manager at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear Isabella091108: On behalf of the staff and Management of our resort we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your hosts during your recent gateway to the Mexican Caribbean. We truly hope you can give us the opportunity to host you again in... More

New York City, New York
Contributor
18 reviews 18 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We enjoyed our recent stay at Dreams. We had not been to Cancun for over 15 years and this property was a vast improvement over our previous stay. The hotel and ground were spotless. Over the 6 days we were there we saw workers constantly cleaning, painting and keeping everything ion fine order. We visited five of the restaurants and... More

Was this review helpful? Yes 3
GerenciaDRERC, Public Relations Manager at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear Ben1p: We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Tripadvisor. Once again, we thank you for taking the time to share such a wonderful review of your... More

NYC
Contributor
17 reviews 17 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago

Went here for a wedding recently and we had a great time. Staff is extremely friendly and super accomodating. Food was pretty good all around. Drinks were good as well. Seems like you basically get an ocean view from almost all the rooms in the resort as long as your on the 2nd level or higher, which is nice. Very... More

Was this review helpful? Yes 3
GerenciaDRERC, Public Relations Manager at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear al21k: Thank you for choosing the hospitality of Dreams Riviera Cancun, and for taking the time to write a review about your recent experience. We truly hope you can give us the opportunity to host you again in the future so we can offer you the truly remarkable experience that you deserve. Please do not hesitate to contact us... More

Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here Jan 2014 and if I could pack up and go back right now, I would. It was the perfect vacation. The resort is gorgeous, the beach is lovely, the rooms are extremely clean and comfortable and the food was just amazing. There is nightly entertainment that will keep your evenings busy (the fire show was FANTASTIC!) (and... More

Was this review helpful? Yes 1
GerenciaDRERC, Public Relations Manager at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear Zainab Z: Thank you for choosing Dreams Riviera Cancun as your host and taking the time to share your experience with us. We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share... More

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

This was our second visit to DRC. We have a preteen daughter, an 11 year old son, and a 7 year old daughter and only the youngest went to kids club twice and had some fun. My son would have preferred a basketball court. Last year it was way too crowded and there were a lot of problems due the... More

Was this review helpful? Yes 1
GerenciaDRERC, Public Relations Manager at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear Levmur L: Thank you very much for your detailed suggestions. Our guest’s feedback is truly important for us and we will consciously revise all of your remarks. We look forward to have the honor of welcoming you back home to offer you a truly remarkable experience. We appreciate the time that you have invested on writing an overview of... More

louisville
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 1 week ago

Let me start by saying I had a wonderful time with my daughter and I don't want this to be an out right bash on the resort but, we did have several problems . I travel a lot and to some Rather remote areas and have also been to cancun and other parts of Mexico as well so I understand... More

Was this review helpful? Yes 4
GerenciaDRERC, Public Relations Manager at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear thepeepLouisville: Hope this e mail finds you well, I have just received the sentiments and comments you expressed to me in your email and I can understand your impressions and dissatisfaction with our Hotel. I am terribly sorry that we have not lived up to your expectations on your recent stay. I will discuss the concerns with our Executive... More

Toronto, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

What a great resort!!!! Having been to Secrets for several vacations before having our daughter this was our first time at a family resort. The staff were excellent, always helpful and my daughter loved the balloon animals they make in the World Cafe. The resort is beautiful and the food great. Two suggestions on improvements would be to enforce the... More

Was this review helpful? Yes 1
GerenciaDRERC, Public Relations Manager at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear Tim L: Thank you for choosing the hospitality of Dreams Riviera Cancun, and for taking the time to write a review about your recent experience. We truly hope you can give us the opportunity to host you again in the future so we can offer you the truly remarkable experience that you deserve. Please do not hesitate to contact... More

Been to Dreams Riviera Cancun Resort & Spa? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Plunge pool(32)
  • French restaurants(30)
  • Room service(29)
  • Very nice(27)
  • World cafe(23)
  • Kid Club(21)
  • Ocean views(21)
  • Great time(17)
  • Lobby bar(13)
  • Entertainment staff(11)

Additional Information about Dreams Riviera Cancun Resort & Spa

Address: Carretera Federal 307 | Chetumal–Puerto Juárez, Benito Juárez, Puerto Morelos 77580 , Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Puerto Morelos
#4 Business Hotel in Puerto Morelos
#6 Family Hotel in Puerto Morelos
#7 Luxury Hotel in Puerto Morelos
#7 Top resorts Hotel in Puerto Morelos
#7 On the Beach Hotel in Puerto Morelos
#8 Romantic Hotel in Puerto Morelos
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Dreams Riviera Cancun Resort & Spa 4*
Official Description (provided by the hotel):
The luxurious Dreams Riviera Cancun takes its personality from its incredible location — just 30 minutes from the "hot" excitement of Cancun yet right on the "cool" Caribbean close to Playa del Carmen and many other of the Mayan Riviera’s most sought after sights. Most importantly, it is an enchanting wonderland where families, couples, singles and friends enjoy all the pleasures and privileges of Unlimited-Luxury® where everything is included. Your whole being will relax immediately, surrounded by our large sun-dappled swimming pools and a sugar white sand beach. To this, add lush tropical gardens and of course, our fabulous palm-filled beach. Your day and evening activities range from exciting to purely relaxing — with plenty to do for everyone including endless land and water activities, a world-class Dreams Spa by Pevonia and fitness center, nearby golf and much more. "Home" features the uniquely shaped octagonal room or suite, beautifully appointed with a private balcony, marble floors and full marble bath area with Jacuzzi tub and dozens of other luxury amenities and conveniences that anticipate your desires and fulfill them instantly. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Expedia, Caribbean Online Mgt Corp., Tingo, Venere, Amex, BookIt.com, Hotels.com, Priceline, Cheap Tickets and Agoda so you can book your Dreams Riviera Cancun Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Dreams Riviera Cancun Resort And Spa
Dreams Riviera Cancun Hotel
Dreams Riviera Cancun Hotel Puerto Morelos
Dreams Riviera Cancun Resort & Spa Riviera Maya, Mexico - Puerto Morelos

Owners: What's your side of the story?

If you own or manage Dreams Riviera Cancun Resort & Spa, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.