We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
You added Carmen Hacienda to your Saves list
Avenida Rafael E. Melgar N. 5, Puerto Morelos 77580, Mexico
Hotel amenities
Carmen Hacienda
Ranked #19 of 24 Hotels in Puerto Morelos
We can't find prices for this hotel
Our online travel partners don't provide prices for this hotel, but we can search other options in Puerto Morelos
Check In Check Out
Write a Review

20 reviews from our community

Traveler rating
See reviews for
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • French first
  • German first
  • Norwegian first
  • Swedish first
  • Any
English first
  • All months
  • Mar-May only
  • Jun-Aug only
  • Sep-Nov only
  • Dec-Feb only
All months
Reading, Michigan
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 18, 2013

We were here for a week in March and found everything to be very satisfactory. The room {#106} was next to the dive shop, and we loved all the activity and the people we super friendly and courteous that run the dive shop.The pool was crystal clear and there is good swimming right out front. The location of this hotel... More 

Was this review helpful? Yes 2
Gabriola Island, Canada
15 reviews 15 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 23, 2013

Stayed here for there days - reception staff very friendly - spoke English. Nice clean large accommodations. Ground level rooms the best as right by pool and closer to beach. Upstairs rooms very hot in the morning as no protection from sun - and no place to sit outside so have to take all your beach stuff down to pool... More 

Was this review helpful? Yes
Quincy, Michigan
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 20, 2011

We were here for a week in March. We always had great cleaning service and plenty of hot water. The air worked fine and so did the T.V. We have been here for three years and will probably be back. The location is wonderful as we went to town three to four times a day and it is an easy... More 

Was this review helpful? Yes 1
Parma, Italy
Top Contributor
231 reviews 231 reviews
64 hotel reviews
122 helpful votes 122 helpful votes
4 of 5 stars Reviewed August 25, 2010

I do have a positive judge for this Hotel and probably I will come back here one day just for the great view you can have on the ocean from your room. All the rest was just minimal as receptioners, cleaning service and the room. It was very cheap because of an offer of the day, so we dind't care... More 

Was this review helpful? Yes 3
Top Contributor
144 reviews 144 reviews
23 hotel reviews
80 helpful votes 80 helpful votes
3 of 5 stars Reviewed June 10, 2010

Good value for here, but not for interior Yucatan. Plain rooms. Cobwebs not hovered up (good as stopped mossies coming through gaps around door). Room 106 right next to dive shop. Friendly but not private. Good access to nice pool and beach.

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 13, 2010

The table was never cleaned after we seated down, the waiter brought us lukewarm coffe and dropped tje menu on the table without a word. he came back and we ordered chilaquiles with chicken in green sauce and speificlly asked the guy to bring refried beans with them, he told us yeah no problem and left, there was only another... More 

Was this review helpful? Yes 1
Tulsa, OK
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 12, 2010

We stayed at Carmen Hacienda for 7 nights the first week in May, 2010. The rooms are nice size and very clean. The bathroom always had hot water and lots of pressure. We stayed on the first floor right by the pool. There is a table and chairs right outside the door and a hammock. During the week there were... More 

Was this review helpful? Yes
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed March 12, 2010

Let me start with the positives of this hotel. The location is perfect, on the beach & close to town. Every room has a view. The rooms were a bit small, but adequate. There is parking and the showers were always hot and had great water pressure. There is an on-site dive shop, Aquanauts, which was convenient and offered great... More 

Was this review helpful? Yes 1
Vancouver, Canada
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 4, 2010

We enjoyed our stay at the Carmen Hacienda. It was quiet and clean and the staff were very helpful and friendly. It was fabulous to be able to lounge on the beach so close to our hotel room. We'd definately stay here again!

Was this review helpful? Yes
14 reviews 14 reviews
11 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed February 18, 2010

If you are looking for off the beaten path, don't believe the hype. Puerto Morelos (if one is staying by the beach/town square) is packed with tourists, and not much interaction with town residents (Mexicans-not foreigners) unless they are tourism-focused employees. Smaller town yes, but hard to find local flair. Restaurants are expensive (as compared to ones in most Mexican... More 

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Carmen Hacienda? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Carmen Hacienda

Address: Avenida Rafael E. Melgar N. 5, Puerto Morelos 77580, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Number of rooms: 296
Also Known As:
Carmen Hacienda Hotel Puerto Morelos
Carmen Hacienda Puerto Morelos
Carmen Hacienda Riviera Maya, Mexico - Puerto Morelos
Hotel Style:
#16 On the Beach Hotel in Puerto Morelos

10 photos of this hotel

Traveler photos: See what travelers like you saw

All traveler photos (10)
Room/suite (2)
Pool/beach area (1)
Hotel & grounds (2)
View from room (1)
Other (4)
Hotels you might also like...
Check In Check Out
Price Your Stay