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All 23 Puerto Morelos hotels

Now Jade Riviera Cancun Resort & Spa

4.0 of 5 Resort (All-Inclusive)   |   Unidad 26, Mz. 20, Lote 1-1, SM. 3, Puerto Morelos 77580, Mexico
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Ranked #9 of 23 hotels in Puerto Morelos
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
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3,444 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,132)
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Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed yesterday NEW

We recently stayed at the Now Jade for the third year for our family vacation. It is fantastic! The rooms are comfortable and the service is excellent. The entertainment team is the best I have experienced. I am a dance instructor myself and have been in the entertainment business for years and they are worth the trip alone. They are... More

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Calgary, Canada
1 review
4 of 5 stars Reviewed 2 days ago NEW

My Daughter and I travelled to Now Jade on August 2-9, we were there celebrating her graduation and in much need of a get away. The weather was amazing....very hot considering we are from Canada. The staff were great, and yes, you get greeted by cold wonderful smelling cloth and a drink and a cookie. We did sit for about... More

Was this review helpful? Yes 1
Medford, New York
1 review
5 of 5 stars Reviewed 2 days ago NEW

I stayed at the Now jade from August 18-25 2014. It was the perfect time to go, the beach and pool weren't too crowded. There was drink service on the beach - Martin was excellent. Everyone there was fabulous and accommodating. The restaurants were great - the food was delicious and service was excellent. I ordered room service a few... More

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Ottawa
Contributor
11 reviews 11 reviews
10 hotel reviews
97 helpful votes 97 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Everything you need to know about Now Jade: We stayed from Aug 14 to Aug 28. We've been to the Mayan Riviera about 10 times but this is the first time staying in Puerto Morelos. I'll break it down by category but haven't posted pics cuz there's a ton of them already. We are a couple both in late 40's... More

Was this review helpful? Yes 9
NowJadeRC, Social Media Coordinator at Now Jade Riviera Cancun Resort & Spa, responded to this review

Dear Guest, On behalf of the entire staff of Now Jade Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing our Resort, among all others within this destination, to enjoy your recent holidays in Cancun. We value your feedback and appreciate you taking the time to share your thoughts with us. Your detailed... More

1 review
5 of 5 stars Reviewed 3 days ago NEW

My family and I visited the Now Jade for our annual Ladies GetAway this year. When we arrived we were greeted with cold towels and delicious lemonade. Our room was very nice and clean; however our only issue was that our WiFI didn't work. Upon several attempts a technician came and during the servicing a fuse blew. We were out... More

Was this review helpful? Yes
NowJadeRC, Social Media Coordinator at Now Jade Riviera Cancun Resort & Spa, responded to this review

Dear Guest, We would like to thank you for your comments of Now Jade Riviera Cancun and for sharing your experience with others on Tripadvisor. We are happy to hear that you had such a wonderful experience . We will be glad to pass your kind words on to the rest of our team, especially with Adrián. We are extremely... More

Chicago, IL
Contributor
15 reviews 15 reviews
13 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My wife and I stayed at Now Jade from August 16-21st. We were promptly greeted when we arrived and although our room was not ready (Not until 3pm) we were able to take full advantage of the hotel restaurants and Bars along with the pool and beach area. Francisco at The Mix Beach Bar was an absolute delight and a... More

Was this review helpful? Yes
NowJadeRC, Social Media Coordinator at Now Jade Riviera Cancun Resort & Spa, responded to this review

Dear Guest, On behalf of the entire staff of Now Jade Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing our Resort, among all others within this destination, to enjoy your recent holidays in Cancun. We are glad to hear that you enjoyed your stay at our resort. We are so pleased to... More

Winona, Minnesota
1 review
1 of 5 stars Reviewed 4 days ago NEW

I stayed there for a week from August 18th, 2014 for my honeymoon they totally messed up my honeymoon and expectation. I booked my room as a king size ocean front and i paid def. more for that. Once I got there, "the room isn't there anymore sir, the options are to put you in double bed room with your... More

Was this review helpful? Yes 1
NowJadeRC, Social Media Coordinator at Now Jade Riviera Cancun Resort & Spa, responded to this review

Dear Guest, Thank you for sharing your feedback with us through Tripadvisor about your stay at our resort. We appreciate and value your comments and will share them with the staff to improve our service in all possible ways. We always work with the whole purpose to make our guests feel comfortable. We sincerely regret we did not fulfill your... More

Calgary
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

We stayed for a week at this resort and we had so much fun. All the workers were very friendly, especially the entertainment team! Juan, David, Daniel, and Manuel were all very nice and very funny. Our favorite bartender was Darrius at the Mix. He was very entertaining while serving great drinks. There were also a ton of activities at... More

Was this review helpful? Yes 1
NowJadeRC, Social media Coordinator at Now Jade Riviera Cancun Resort & Spa, responded to this review

Dear Sir / Madam, On behalf of the Now Jade Riviera Cancun, we wish to thank you immensely for taking the time to convey information on us to the readers. Thank you for your comments regarding our effort in making your experience more enjoyable. We are very proud of the professionalism of our staff that allows us to think and... More

La Salle, Quebec, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Now Jade was absolutely beautiful ! The entertainment team was awesome and the staff was welcoming and attentive. Our 1 week stay at this resort was so much fun and my kids didn't want to leave! The food was amazing and no reservations needed at the "a la carte" restaurants was great. There was never any line up to get... More

Was this review helpful? Yes 1
NowJadeRC, Social Media Coordinator at Now Jade Riviera Cancun Resort & Spa, responded to this review

Dear Madam, On behalf of the team at Now Jade Riviera Cancun, we wish to thank you for your gracious comments about our resort, food and service provided by the staff. It is always a great pleasure to read through notes such as yours, for they serve as an inspiration to help us in our continued commitment to maintain the... More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

The Entertainment Team at "Now Jade" made our experience top notch. They were fun, exciting, funny and got the crowd into so many events and group activities, adding another level to an already beautiful resort. So happy to have met them and they single handedly would entice me to return to this hotel in the future.

Was this review helpful? Yes
NowJadeRC, Social Media Coordinator at Now Jade Riviera Cancun Resort & Spa, responded to this review

Dear Sir, We are so glad to know that your visit to Now Jade Riviera Cancun was a wonderful experience. We appreciate your time for sharing your fabulous review on Tripadvisor. Our effort to provide day by day the highest level of personalized service, according to our philosophy is our number one priority. We will share your fabulous review with... More

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Hotel Summarization (Beta)

What travelers say

  • Ocean views(65)
  • Very nice(59)
  • Adult pool(55)
  • Room service(51)
  • Great time(34)
  • Preferred club(28)
  • French restaurants(24)
  • Cin Cin(23)
  • Playa del(14)
  • Lobby bar(14)

Additional Information about Now Jade Riviera Cancun Resort & Spa

Address: Unidad 26, Mz. 20, Lote 1-1, SM. 3, Puerto Morelos 77580, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Now Jade Riviera Cancun Resort & Spa 4*
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Also Known As:
Now Jade Riviera Cancun Resort And Spa
Now Jade Riviera Cancun Hotel Puerto Morelos
Nh Hotels Puerto Morelos
Nh Hotel Puerto Morelos
Now Jade Riviera Cancun Resort & Spa Riviera Maya, Mexico - Puerto Morelos

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#7 Romantic Hotel in Puerto Morelos #7 Business Hotel in Puerto Morelos #8 Luxury Hotel in Puerto Morelos #8 Family Hotel in Puerto Morelos #9 Spa Hotel in Puerto Morelos #9 On the Beach Hotel in Puerto Morelos #9 Top resorts Hotel in Puerto Morelos
Hotel Class
Official Description (provided by the hotel)
Now Jade Riviera Cancun. Located just 12 miles from Cancun International Airport and minutes from the quaint fishing town of Puerto Morelos, Now Jade Riviera Cancun provides guests with 2,640 feet of pure crystal white sand and refreshing azure waters. Guests will become immersed in a setting where style and sophistication meet relaxation and comfort. Each suite is truly exquisite featuring beautiful views of flourishing gardens or crystal clear ocean. This unique property features 550 luxurious suites each complete with private furnished balcony or terrace and Jacuzzi for two. All finely appointed suites offer king size or two double beds, marble floors, air-conditioning with in-room climate control, daily refreshed mini bars and 24-hour room and concierge services. Snorkel, kayak, windsurf or deep sea dive in the vast blue waters or simply relax under the warmth of the sun on the white sandy beach. Perfect your golf swing on one of the famous courses located nearby or indulge a vast set of treatments offered at the world- class spa. Little ones will have the opportunity to partake in many day and nighttime activities provided by the Explorer’s Club for Kids. When the sun sets come enjoy live themed shows in our large indoor theater or sip on a cocktail as you relax at Eclipse Night Club. All this and much more await you at Now Jade Riviera Cancun. ... more   less 
Number of rooms
550

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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