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Now Jade Riviera Cancun Resort & Spa

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Unidad 26, Mz. 20, Lote 1-1, SM. 3, Puerto Morelos 77580, Mexico
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Now Jade Riviera Cancun Resort & Spa
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Now Jade Riviera Cancun Resort & Spa
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4,571 reviews from our community

Traveler rating
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    1,383
    528
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1,352
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Saint Louis, Missouri
1 review
5 of 5 stars Reviewed yesterday NEW

I highly recommend this resort! We stayed for five days for a family vacation and truly loved every minute. We had a teenager in our party and although there were not teen activities he was never bored because the pool is so great! We had adjoining tropical view rooms which was perfectly fine the rooms are very comfortable! Of special... More 

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Cleveland, Ohio
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 of 5 stars Reviewed yesterday NEW

My husband and I have been to Mexico numerous times and Now Jade is without a doubt the nicest hotel we've been to (in Mexico). We went in 2011 around the time the hotel first opened. It is absolutely breathtaking. Very clean and elegant. Our hotel room was very modern. The hotel wasn't over crowded when we went, food was... More 

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Westfield, New York
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We absolutely loved Now Jade. It was just what we needed, a nice relaxing vacation away. The beach was nice, we walked it everyday. Being greeted with margaritas at check-in was unexpected but lovely after traveling for hours!! We hope to be back some day, possibly even check out some other resorts by the same company. The entertainment staff was... More 

Was this review helpful? Yes 1
Middletown, Ohio, United States
2 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I am going to list the problems I had this trip - mind you this is my 5th time here and my husband's 4th.... -Bugs in the room all over the dresser....didn't realize it and took a drink of a apple juice filled with floating bugs.... -Tv Stations were in Spanish and no way to change it or do subtitles... More 

Was this review helpful? Yes 1
Toronto, Canada
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We had a family wedding in April 2015 at the Now Jade. The rooms are all lovely with the most beautiful bathroom every (large Jacuzzi tub, rain shower, 2 basins) a sunken sitting area and decent balcony. We upgraded to a room with partial ocean view and it was worth every penny. The garden view rooms were fine but sometimes... More 

Was this review helpful? Yes 2
Sioux Falls
Top Contributor
64 reviews 64 reviews
21 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

I had an excellent holiday at this resort. I anticipated enjoying myself after reading the reviews, however I was completely overwhelmed by how great everything really was. Were there some negatives? Sure, but those were eclipsed by the fantastic service, the exceptional facilities and the overall feel of the resort. I'll highlight some important take-aways from my three night stay.... More 

Was this review helpful? Yes 3
Kentucky
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

The service was excellent, food was very good, including room service. All of the employees worked hard to keep guests happy and you never had to ask more than once for anything. The only downfall was the beach furniture was very old and outdated however, everything else on the property was up to date. We loved our trip and will... More 

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1 review
4 of 5 stars Reviewed 3 days ago NEW

Overall, we loved Now Jade. The food was great, the property beautiful and a wonderful staff. We were there for our 25th Wedding Anniversary with no children, and wanted to eat, drink and relax!!!!!!!

Review collected in partnership with this hotel

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Quebec City, Canada
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

I really recommand this resort. The food is excellent - no reservation required for a la carte restaurant. Service is perfect. Spacious room. A lot of seaweed but it touched all the area. Beach is beautiful and pools are amazing.

Review collected in partnership with this hotel

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Austin, Texas
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This was our 6th time back at Now Jade in 5 years and second time with our son. He is 19 months old and loved it even more than when we took him at 7 months old! We LOVE the jade as it feels like a second home and everyone is always so friendly and helpful. We thought the quality... More 

Was this review helpful? Yes 2
Hotel Review Summarization

What travelers say

  • Ocean views(59)
  • Very nice(54)
  • Adult pool(50)
  • Room service(47)
  • Great time(28)
  • Preferred club(26)
  • Cin Cin(21)
  • French restaurants(21)
  • Lobby bar(12)
  • Coffee shop(10)
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Beach (14)
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Junior Suite (31)
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Presidential Suite (32)
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