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All 23 Puerto Morelos hotels

Now Jade Riviera Cancun Resort & Spa

4.0 of 5 Resort (All-Inclusive)   |   Unidad 26, Mz. 20, Lote 1-1, SM. 3, Puerto Morelos 77580, Mexico
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78%
Ranked #9 of 23 hotels in Puerto Morelos
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Grady W Washington DC, District of Columbia
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3,334 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,094)
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English first
Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed yesterday NEW

Now Jade has everything you would expect from an all inclusive resort in Cancun. Drinks waiting as your arrive, lots of activities all day long, a great view, and solid service. The children we saw seemed to be having fun, but we mostly spent time in the adults only pool, which was quiet and relaxing. Food: I found the food... More

Was this review helpful? Yes
Fort Lauderdale, Florida
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed yesterday NEW

We have been to many all inclusive resorts and this one was disappointing. There were some redeeming factors and we had a great time. We just didn't focus on the negative . The best part about this resort were the rooms and the pool. We had a family suite ocean view and it was well worth it. We loved the... More

Was this review helpful? Yes 2
New Jersey
Contributor
17 reviews 17 reviews
12 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Our extended family of 8 spent 6 nights at the Now Jade. It is a large hotel in Puerto Morales, which is only 20 minutes from the airport. Check in was efficient and took only minutes. We were given rooms in building two. Ours was ocean view on the 4th floor. The view was great and the room was very... More

Was this review helpful? Yes 2
Saint Louis, Missouri
1 review
5 of 5 stars Reviewed 2 days ago NEW

Our second time in Mexico, this was much better than the first trip! This was due to the hotel and the wonderful staff! The entertainment team is awesome and kept my teenagers occupied. Their favorite member was Daniel, he was very nice and funny. The hotel had the best restaurants and food, we never had to wait for a table.... More

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nj
2 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Upon arrival there was an issue with the rooms as we asked for two separate rooms but next to one another, and we ended up with two rooms in separate buildings. I learned later that the mix up was due to late confirmation of rooms by travel agent and not the fault of the hotel. At check in the hotel... More

Was this review helpful? Yes 4
NowJadeRC, Social Media Coordinator at Now Jade Riviera Cancun Resort & Spa, responded to this review

Dear Sir / Madam, On behalf of the entire staff of Now Jade Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing our Resort, among all others within this destination, to enjoy your recent holidays in Cancun. We will share your valuable feedback with the entire staff. We would like to comment that... More

Dallas, Texas
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

This resort is a nice well kept property.They greeted us with cool scented face towel. We stayed in Building 8 8203 8204. one for us one for 18 and 21 year old daughters great view of pool and ocean. A/C in rooms worked great. We went with preferred club and it was worth it. great A/C in lounge, coffee and... More

Was this review helpful? Yes 1
NowJadeRC, Social Media Coordinator at Now Jade Riviera Cancun Resort & Spa, responded to this review

Dear Sir, Thank you very much for your review on your recent trip to Now Jade Riviera Cancun! We are honored that you chose Now Jade Riviera Cancun for your holidays. Your feedback is very important to us and to future travelers. It’s great to hear you enjoyed the food, drinks at adult pool bar and service provided by the... More

Virginia Beach, Virginia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

We had a really great stay at Now Jade. The service & hospitality was amazing. We only had one major issue which was with our hot water for jacuzzi tub on our balcony. It took three days to get it straightened out which was frustrating because we had paid extra for this option. The wifi was horrible in the rooms... More

Was this review helpful? Yes 1
NowJadeRC, Social Media Coordinator at Now Jade Riviera Cancun Resort & Spa, responded to this review

Dear Madam, Thank you for your feedback on Tripadvisor of your stay at Now Jade Riviera Cancun. By evaluating our hospitality and telling us what we do right as well as what we must improve, you help us meet your expectations. We were delighted to read that you enjoyed your stay with us and wish to thank you very much... More

Santa Monica, California
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

I just got back from Now Jade and I have so many wonderful memories. I spent a week there and also got married at this location this past Sunday. The resort is stunning! Once you leave the lobby the views are spectacular and the grounds are well kept. The service is spot on. Everyone was so friendly and helpful. My... More

Was this review helpful? Yes 1
NowJadeRC, Social Media Coordinator at Now Jade Riviera Cancun Resort & Spa, responded to this review

Dear Sir / Madam, Thank you for taking the time to post you recent experiences and beautiful photos at Now Jade Riviera Cancun on Tripadvisor. Congratulations on your wedding! We were delighted to read that you have enjoyed your overall stay with us and wish to thank you for your gracious comments about our resort services and facilities. All feedback... More

Pittsburgh, Pennsylvania
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

My husband and I returned to the Now Jade on the 4th of July weekend to use our free voucher we got in February. It was so nice that the resort made a huge effort to celebrate the United States. It made me really feel how much the resort appreciates its guests from all over the world. Rapheal at the... More

Was this review helpful? Yes
NowJadeRC, Social Media Coordinator at Now Jade Riviera Cancun Resort & Spa, responded to this review

Dear Madam, Thank you for taking the time to share your feedback on tripadvisor following your stay with us. We were delighted to read that you have been overall impressed with the quality of our resort and service. Your gracious comments will serve as an added inspiration to consistently maintain the high standards which you have experienced during your stay... More

Philadelphia, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This Resort was nice. The employees stay on top of the cleaning daily and are very pleasant. We had an Ocean Front Suite in Building 9 on the top floor (9401). We wanted a king bed but they only had two doubles left. That was no problem. They came to the room and put the beds together. We had a... More

Was this review helpful? Yes
NowJadeRC, Social Media Coordinator at Now Jade Riviera Cancun Resort & Spa, responded to this review

Dear Sir, Thank you for taking the time to share your comments regarding your recent stay in Now Jade Riviera Cancun with us and with other readers. We will share your comments with the entire staff. Comments such as yours uplift their spirits and make their daily efforts to provide each and every one of our guests with that sincere... More

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Hotel Summarization (Beta)

What travelers say

  • Ocean views(65)
  • Very nice(59)
  • Adult pool(55)
  • Room service(51)
  • Great time(34)
  • Preferred club(28)
  • French restaurants(24)
  • Cin Cin(23)
  • Lobby bar(14)
  • Playa del(14)

Additional Information about Now Jade Riviera Cancun Resort & Spa

Address: Unidad 26, Mz. 20, Lote 1-1, SM. 3, Puerto Morelos 77580, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Now Jade Riviera Cancun Resort & Spa 4*
Reservation Options:
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Also Known As:
Now Jade Riviera Cancun Resort And Spa
Now Jade Riviera Cancun Hotel Puerto Morelos
Nh Hotels Puerto Morelos
Nh Hotel Puerto Morelos
Now Jade Riviera Cancun Resort & Spa Riviera Maya, Mexico - Puerto Morelos

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#8 Romantic Hotel in Puerto Morelos #8 Family Hotel in Puerto Morelos #8 Luxury Hotel in Puerto Morelos #9 On the Beach Hotel in Puerto Morelos #9 Business Hotel in Puerto Morelos #9 Top resorts Hotel in Puerto Morelos #9 Spa Hotel in Puerto Morelos
Hotel Class
Official Description (provided by the hotel)
Now Jade Riviera Cancun. Located just 12 miles from Cancun International Airport and minutes from the quaint fishing town of Puerto Morelos, Now Jade Riviera Cancun provides guests with 2,640 feet of pure crystal white sand and refreshing azure waters. Guests will become immersed in a setting where style and sophistication meet relaxation and comfort. Each suite is truly exquisite featuring beautiful views of flourishing gardens or crystal clear ocean. This unique property features 550 luxurious suites each complete with private furnished balcony or terrace and Jacuzzi for two. All finely appointed suites offer king size or two double beds, marble floors, air-conditioning with in-room climate control, daily refreshed mini bars and 24-hour room and concierge services. Snorkel, kayak, windsurf or deep sea dive in the vast blue waters or simply relax under the warmth of the sun on the white sandy beach. Perfect your golf swing on one of the famous courses located nearby or indulge a vast set of treatments offered at the world- class spa. Little ones will have the opportunity to partake in many day and nighttime activities provided by the Explorer’s Club for Kids. When the sun sets come enjoy live themed shows in our large indoor theater or sip on a cocktail as you relax at Eclipse Night Club. All this and much more await you at Now Jade Riviera Cancun. ... more   less 
Number of rooms
550

Questions & Answers

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