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Now Jade Riviera Cancun Resort & Spa

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Unidad 26, Mz. 20, Lote 1-1, SM. 3, Puerto Morelos 77580, Mexico
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Now Jade Riviera Cancun Resort & Spa
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4,685 Reviews from our TripAdvisor Community

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Traveler rating
    2,336
    1,409
    543
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1,392
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,573)
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Idaho
1 review
5 of 5 stars Reviewed today NEW

Awesome hotel! Had a great week there! Staff was great, especially the concierge Genesis! She pointed us in the right direction with anything we needed, restaurants, attractions, centotes, shops. She was the best! If you want good info and friendly service she's your girl!

Was this review helpful? Yes 1
1 review
3 of 5 stars Reviewed yesterday NEW

We took our family of 7 to this resort and was told it was family friendly. There is a dress code for all of the on site restaurants which we were not told about when booking the vacation. The buffet even had a dress code for our boys. The food in the buffet was sub-standard at best. The rooms were... More 

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California, United States
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed yesterday NEW

I checked out of the now Jade resort recently. Since then, my email address has been peppered by numerous emails from all kinds of Mexican resorts. I unsubscribed from their mailing list when I got the first one, but the deluge has continued. When this hotel advertises "Unlimited [whatever]" what they are committing is really a lifetime of email. Thank... More 

Was this review helpful? Yes 1
Arlington, Texas
1 review
2 of 5 stars Reviewed 2 days ago NEW

ALL WALKING SURFACES ARE SO SLIPPERY!!! Pool areas and all hallways are extremely dangerous, with or without shoes on. The surfaces are just very, very slick. I actually read something about this on a review the day before we arrived, but I had no idea of the extent of the poor selection for hotel surfaces. My daughter-in-law slipped by the... More 

Was this review helpful? Yes 3
Cleveland, Ohio
2 reviews
2 of 5 stars Reviewed 2 days ago NEW

We just spent a week at Now Jade. This resort is showing it's age, lots of visible damaged or non working areas. The beach was a JOKE!! Very small and full of sea weed. The water was not clear and blue like other parts of the coast. The main pool was nice but over crowded and you had to get... More 

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Contributor
11 reviews 11 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Where to start... Hotel is absolutely lovely! Don't bother reading poor reviews because they are a waste of time! Hotel is exceptioanlly clean, food was great, lots of choice. Drinks were amazing and the staff couldn't do enough for you! Literally. Wedding was absolutely amazing, Pamela the wedding coordinator was superb - thanks Pamela. Had the most perfect day, even... More 

Was this review helpful? Yes 3
Dallas, Texas
1 review
1 of 5 stars Reviewed 3 days ago NEW

Several of us looked up reviews and tube video and what was shown was NOT what we got. First off we were forgotten at check and when we finally all got checked in 4:30pm Rooms were not cleaned properly and were hot. Called front desk several times all week for ac/fan repairs, pool tiles were falling off all over pool,... More 

Was this review helpful? Yes 1
Cleveland, Ohio
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We spent a week at the Now Jade for a wedding! Had a wonderful time. This was our first all-inclusive experience and we were pleasantly surprised! The rooms were very lovely - although due to the very hot and humid days the poor air conditioner struggled to keep it comfortable but we were in Mexico on the beach so that... More 

Was this review helpful? Yes 3
Fresno, California
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Today we are waking up relaxed, The Now Jade is the place to stay in Puerto Morales. It is right in the middle of the Cancun coast. 22 miles to the north is Cancun and 22 miles to the south is playa de Carmen and Cozumel , and 15 min from the airport . First let me say upon arrival... More 

Was this review helpful? Yes 2
Carthage, Illinois
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 of 5 stars Reviewed 5 days ago NEW

This was our 4th stay in Mexico and definitely our least favorite. The food was not particularly good and without much variety but our biggest disappointment was seating. All seating is done by staff for their convenience and there was no seating outdoors. Our last day there we were taken into a dark inner room for breakfast where the ocean... More 

Was this review helpful? Yes
Hotel Review Summarization

What travelers say

  • Ocean views(59)
  • Very nice(54)
  • Adult pool(50)
  • Room service(47)
  • Great time(28)
  • Preferred club(26)
  • Cin Cin(21)
  • French restaurants(21)
  • Lobby bar(12)
  • Coffee shop(10)
Questions? Get answers from hotel staff and past guests. Ask a question

4,122 photos of this hotel

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Presidential Suite (32)
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The Hotel (41)

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