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Now Jade Riviera Cancun Resort & Spa

4.0 of 5 Unidad 26, Mz. 20, Lote 1-1, SM. 3, Puerto Morelos 77580, Mexico
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#9 of 23 Hotels in Puerto Morelos
3,531 Reviews 4 of 5 stars
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Certificate of Excellence 2014
Now Jade Riviera Cancun Resort & Spa
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Now Jade Riviera Cancun Resort & Spa
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3,531 reviews from our community

Traveler rating
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    443
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Clinton, Maryland
1 review
3 of 5 stars Reviewed yesterday NEW

Just got back from NOW Jade Riviera. Arrived at 2:00pm and had to wait for 2 hours before our room was ready. When you arrive, it is not clear as to where you go for check in. They take your luggage from the curb and say to go inside to check in and will be called to get your bags.... More

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Lacombe, Canada
1 review
4 of 5 stars Reviewed yesterday NEW

This was our second stay at the Now Jade, and we weren't disappointed. The food was as good as we remembered from the first trip, service excellent, and everything maintained to a level you would expect. The only downfall was the beach area where the seaweed piled up faster than they could remove it. Swimming was kept to the resort... More

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1 review
4 of 5 stars Reviewed 2 days ago NEW via mobile

Myself and my partner have just returned from a relaxing stay at the Now Jade hotel In Mexico. Firstly I would like to say the cleanliness of the hotel was lovely! They did not stop cleaning! We upgraded to the preferred club with a Jacuzzi on our balcony over looking the sea! Was very worth the money for that however... More

Was this review helpful? Yes 1
Canada
2 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Let me start by saying, the resort is beautiful. What you see in the pictures is what you get. We arrived on Sunday for 5 days and well, some ups, some downs. Check In was a nightmare, waited over an hour. We upgraded to the preferred side due to a better room and free WiFi. Was worth it, great view... More

Was this review helpful? Yes 1
Chester, Virginia, United States
1 review
4 of 5 stars Reviewed 2 days ago NEW

My husband and I went to the NOW Jade Resort in Cancun, MX for our honeymoon. We had a blast. The view was beautiful. The food was well above par and you have many options to choose from. Maid service was great. We were accommodated to our every need. They gave us many fun options of excursions to choose from;... More

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Seville, Ohio
1 review
5 of 5 stars Reviewed 2 days ago NEW

The entire staff, and entertainment committee were always friendly and courteous! All of the restaurants were beautiful and the food was presented lovely. I never had a bad experience. The wait staff and bartenders always gracious. This was my 6th time in Mexico and my second stay at Now Jade. I will return again. Kim Cassady USA

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Philadelphia, Pennsylvania
Senior Contributor
33 reviews 33 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We had a great time at this resort. It was very clean and the food was great. Our room was spacious and the bed and sheets were heaven. On the other hand, the towels and robes were scratchy. We went at the beginning of the off-peak season so there was a lot of room at the pool and beach. I... More

Was this review helpful? Yes 2
NowJadeRC, Social Media Coordinator at Now Jade Riviera Cancun Resort & Spa, responded to this review

Dear Guest, A quick note just to thank you for your nice words and appreciation of our resort and service. We are glad to hear you had a good experience. We want to thank you on behalf of all the Now Jade Riviera Cancun and staff for your very nice comment. Thank you for sharing your beautiful photos. We appreciate... More

Countryside, Illinois
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My family and I just came back from a wonderful vacation from Now Jade. Everything from the service at the restaurants to the maid service was great. We always recieved what we asked for. The specialty restaurants were very good. Our favorites were the Mediterranean and the French. The entertainment staff was great. They were always getting us involved with... More

Was this review helpful? Yes 4
NowJadeRC, Social Media Coordinator at Now Jade Riviera Cancun Resort & Spa, responded to this review

Dear Guest, On behalf of the entire staff of Now Jade Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing our Resort, among all others within this destination, to enjoy your recent holidays in Cancun. Thank you for your kind words posted on Tripadvisor. We are pleased to hear you and your family... More

Uk
Top Contributor
99 reviews 99 reviews
20 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We have been to both Now hotels and the beach is sooo much better at the Jade. The rooms are also lovely and we upgraded and had the Jacuzzi bath on the balcony, bigger room with sitting room, privilege lounge with drinks and snack, breakfast in the French restaurant which was miles nicer than the very large coffee shop! They... More

Was this review helpful? Yes 1
NowJadeRC, Social Media Coordinator at Now Jade Riviera Cancun Resort & Spa, responded to this review

Dear Guest, On behalf of our entire team here at Now Jade Riviera Cancun, we are very appreciative of your generous compliments. This is most rewarding and will help us stay on course to maintain our standard to exceed expectations. We are happy to read you enjoyed breakfast in the French restaurant, the Asiatic restaurant and the service provided by... More

North Canton, Ohio
1 review
4 of 5 stars Reviewed 4 days ago NEW

Our family of 4 with 4 friends stayed at Now Jade Reveria for a week and we all had a great time. We enjoyed every minute of it. The food variety was well diversified, the shows were a lot of fun and the games and actions at the beach were adorable. Our Waiters Jesus and Gabriel at Carnival Buffet were... More

Was this review helpful? Yes
NowJadeRC, Social Media Coordinator at Now Jade Riviera Cancun Resort & Spa, responded to this review

Dear Guest, Thanks very much for your nice words, it is always a huge accomplishment for our staff and management to hear that our guests liked the resort and even more that they had a great vacation! Your comments are very much appreciated and will be shared with the departments that make this resort a family, especially with Jesus, Gabriel,... More

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Hotel Summarization (Beta)

What travelers say

  • Ocean views(65)
  • Very nice(59)
  • Adult pool(55)
  • Room service(51)
  • Great time(34)
  • Preferred club(28)
  • French restaurants(24)
  • Cin Cin(23)
  • Playa del(14)
  • Lobby bar(14)

Additional Information about Now Jade Riviera Cancun Resort & Spa

Address: Unidad 26, Mz. 20, Lote 1-1, SM. 3, Puerto Morelos 77580, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Now Jade Riviera Cancun Resort & Spa 4*
Reservation Options:
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Also Known As:
Now Jade Riviera Cancun Hotel Puerto Morelos
Now Jade Riviera Cancun Resort And Spa
Nh Hotels Puerto Morelos
Nh Hotel Puerto Morelos
Now Jade Riviera Cancun Resort & Spa Riviera Maya, Mexico - Puerto Morelos

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