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Now Jade Riviera Cancun Resort & Spa

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Unidad 26, Mz. 20, Lote 1-1, SM. 3, Puerto Morelos 77580, Mexico
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1 room 1 guest
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Now Jade Riviera Cancun Resort & Spa
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4,942 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,645)
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  • Dutch first
  • English first
  • French first
  • German first
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  • Mar-May only
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Chicago, Illinois
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed yesterday NEW

First off I might be a bit biases towards NOT giving them a 5 star since I have been to other locations in the area so I have something to compare this place too. I would honestly say this is more of a 3.5-4 star resort. This was a family trip for us, My wife, 21 Month old toddler and... More 

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Chicago, Illinois
1 review
5 of 5 stars Reviewed yesterday NEW

I really enjoyed the now jade all inclusive resort. It totally exceeded all of my expectations. The staff was very nice and the food was great! We really enjoyed the entertainment team they made our trip so much fun and without them or the incredible shows are trip would not of been the same! We wanted to acknowledge jezer, marcos... More 

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Spring Hill, Florida
1 review
5 of 5 stars Reviewed 2 days ago NEW

We spent six days at the resort. It was the best vacation our family has had together in a long time. There was a variety of restaurants and activities to do for all ages. The entertainment team was the best and then there was Marcos which made everyone welcome with his presence young and old. He made our whole family... More 

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Carmichaels
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

Went to a Wedding there, it was so beautiful, The staff is the best, could not do enough for you.Anyone says its not a great place, they have to be very unhappy, in life, what a place . so beautiful. We spent a lot of time around the pool, The pool coordinator,treated us like family, If you ever visit there,... More 

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Schenectady, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

My family's first Now resort experience was a pleasant one overall. We booked ad utilized the Preferred Club amenities and were impressed by the resort's ambiance, our suite, the pools, food quality, access to Cancun, excursions, Puerto Morelos, and on site activities. The staff were wonderful especially Armin. We have 12 year old twins, so we did not need the... More 

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1 review
4 of 5 stars Reviewed 2 days ago NEW via mobile

We came to the now jade in August for the wedding of some dear friends ... Despite the seaweed overall the place was great, nice rooms, decent food , very friendly staff. Hilights from the staff during the week include David in the salon successfully juggling all of our hair and makeup appointments , and Miguel in the Asian restaurant... More 

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Shakopee
1 review
4 of 5 stars Reviewed 2 days ago NEW

Customer Service was top of the line, activities were very good and continuous, Bar tenders are very good and always want to help; top of the line drinks. We loved the coffee shop, very inviting. we will definitely go back

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Burlington, New Jersey
1 review
4 of 5 stars Reviewed 2 days ago NEW

Most enjoyable, relaxing vacation for the entire family. The staff was top notch, especially our Drink Server, Luka, at the pool. We had three suites in different buildings all very nice & conveniently located to pools & restaurants.

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Hinckley, Ohio
1 review
4 of 5 stars Reviewed 2 days ago NEW

The only thing that we didn't like were the time share people. They wasted our time for a couple of hours and they were terrible they should be upfront in the beginning. I don't like it when people are trying to suck me in. But anyways, we had a great time besides the time share people experience.

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Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

First I want to say I have been to Mexico (my favor place to go), 3 times and unfortunately "Now Jade" may have made it my last. Arrival: I was told there would be $300.00 deposited required on my credit card. I did not get advanced notice to this information and when I asked what this would be for, I... More 

Was this review helpful? Yes 1
Hotel Review Summarization

What travelers say

  • Ocean views(59)
  • Very nice(54)
  • Adult pool(50)
  • Room service(47)
  • Great time(28)
  • Preferred club(26)
  • Cin Cin(21)
  • French restaurants(21)
  • Lobby bar(12)
  • Coffee shop(10)
Questions? Get answers from hotel staff and past guests. Ask a question

4,302 photos of this hotel

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Room/suite (434)
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Amenities (40)
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Beach (14)
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Family Suite (24)
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Junior Suite (31)
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Pool (43)
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Presidential Suite (32)
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Restaurants and Bars (57)
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The Hotel (41)

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Hotel & grounds (4)
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Room/suite (6)
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