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Now Jade Riviera Cancun Resort & Spa

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Unidad 26, Mz. 20, Lote 1-1, SM. 3, Puerto Morelos 77580, Mexico
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Now Jade Riviera Cancun Resort & Spa
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Now Jade Riviera Cancun Resort & Spa
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4,436 reviews from our community

Traveler rating
    2,206
    1,343
    517
    215
    155
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1,309
1,856
52
75
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,491)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (4436)
  • Mar-May only
    (1257)
  • Jun-Aug only
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  • Sep-Nov only
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Ajax, Canada
1 review
5 of 5 stars Reviewed yesterday NEW

I recently attended a family wedding at Now Jade. I read reviews for months and was not sure what to expect. Let's start with the positives - the serving staff could not do enoughfor the guests. The two bartenders at The Mix - Darius and Francesco, made the day time and especially the night times, that much more enjoyable. Many... More 

Was this review helpful? Yes 1
naperville
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed yesterday NEW

we were there with a group. we called apple vacations 3x to confirm we had a king size bed reserved. upon check in, we were told we had 2 double beds. not a good start. the apple rep was useless. we were with a large group so thankfully they were able to get it corrected but had a lovely view... More 

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1 review
5 of 5 stars Reviewed yesterday NEW

The hotel was amazing. Always clean, Always freindly staff. I hung out by the pool with Zeppy the entire 7 days I was there and this Bartender was amazing. Very kind and friendly guy. never forgot a customer name and always personable. He made the experience so much better because his attention to detail. I am going back to this... More 

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New Castle, Pennsylvania
Top Contributor
152 reviews 152 reviews
37 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

First, I want to say Apple Vacations is who we booked our fast long weekend through. They set everything up and it was fabulously unflawed, start to finish. At the airport, we had a LONG wait outside for our private van to the Now Jade Resort (we paid for preferred access at the resort, which included transportation to and from... More 

Was this review helpful? Yes 2
Brooklyn, New York
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I decided to take a solo vacation. I have never gone away alone, but I just needed a vacation, so I made my decision to go! When I first arrived at the resort, I checked into my room and decided to head to the mix bar for a cocktail. I met Darius the bartender. He was so kind and attentive.... More 

Was this review helpful? Yes 2
Nova Scodtia
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Now Jade was the best resort we have been to. We were there for our daughter's wedding. They certainly know how to organize a wedding so that everything goes without a hitch. The resort itself is so well maintained, clean and there is always something for everyone to do and to eat. They go above and beyond to make sure... More 

Was this review helpful? Yes 1
Grand Rapids, Michigan
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

My stay at the Now Jade was incredibly excellent! The staff is what makes this place. Spent a lot of time at the pool bar and lobby bar and made many friends. Pretty low key, but extremely pleasant property. Zepeda at the pool bar is wonderful and shows a deep level of pride in what he does. Makes it a... More 

Was this review helpful? Yes 1
Maryland
1 review
5 of 5 stars Reviewed 4 days ago NEW

My friend and I were looking for a relaxing place to spend spring break with our 2 college daughters and found it at Now Jade. We loved it here! It met all of our expectations and more. We stayed in building 7 Ocean view. Our rooms were beautiful and clean. We had a great Ocean View room with an extra... More 

Review collected in partnership with this hotel

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Edmonton, Canada
Senior Contributor
37 reviews 37 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Our wonderful experience at Now Jade begin with our arrival in a beautiful lobby where we were greeted by staff offering a cool cloth & a chilled glass of champagne! We were quickly whisked away to the preferred lounge and check-in was completed in perfect air conditioned comfort by the friendliest & most informative staff (Liz) we have ever experienced.... More 

Was this review helpful? Yes 1
Oslo, Norway
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

One of the best all inclusive Family holiday locations we have stayed at. In-resort facilities, pool, rooms etc all very good. Beach was quite "sea weedy" - I'm told this is due to off coast cyclone, but seems to be a bit more common than that. Food at all resturants was great.

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Hotel Review Summarization

What travelers say

  • Ocean views(59)
  • Very nice(54)
  • Adult pool(50)
  • Room service(47)
  • Great time(28)
  • Preferred club(26)
  • Cin Cin(21)
  • French restaurants(21)
  • Lobby bar(12)
  • Coffee shop(10)
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Presidential Suite (32)
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