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Now Jade Riviera Cancun Resort & Spa

4.0 of 5 Unidad 26, Mz. 20, Lote 1-1, SM. 3, Puerto Morelos 77580, Mexico
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Certificate of Excellence 2014
Now Jade Riviera Cancun Resort & Spa
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Now Jade Riviera Cancun Resort & Spa
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3,612 reviews from our community

Traveler rating
    1,714
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    199
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Los Lunas, New Mexico
1 review
5 of 5 stars Reviewed yesterday NEW

This was our third trip to Now Jade Riviera Resort. Again we felt like family,and really felt like home. Francisco Ramirez and Darius Banavides at the Mix Bar are again the friendliest Bartenders ever. Raphael(concierge) really made our stay very comfortable. You can count on all of us being there again. Thanks for the memories!

Was this review helpful? Yes 1
Cutler Bay, Florida
Contributor
11 reviews 11 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My wife and I where there in April , Let me tell you we loved our stay of 5 nights more than enough time to take all in. The Lobby is large and impressive it takes a while to get a room assignment. So they sit you down at a table by the bar and they bring you drinks :)... More

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NowJadeRC, Social Media Coordinator at Now Jade Riviera Cancun Resort & Spa, responded to this review

Dear Guest, Thank you for choosing to stay at Now Jade Riviera Cancun and for taking the time to post a review on Tripadvisor of your recent stay. Thank you for sharing your beautiful photo. It’s great to hear you liked the room, adult pool, breakfast, Coco Café, Mexican night and restaurants. We very much appreciate and value your feedback... More

Sherwood Park, Canada
1 review
4 of 5 stars Reviewed 2 days ago NEW

Just got back from a week at the Now Jade in October. The resort was very clean and modern. Rooms were always clean, lots of space, big bathroom with double sinks, large patio. Air conditioning worked great, but doors allow for quite a bit of noise to come through from the hallway. Food was good but not excellent. Wait staff... More

Was this review helpful? Yes 1
NowJadeRC, Social Media Coordinator at Now Jade Riviera Cancun Resort & Spa, responded to this review

Dear Guest, On behalf of myself and the entire staff at our resort, we would like to take this opportunity to thank you for choosing our Resort over numerous others in the area, to enjoy your recent holidays in Cancun. We appreciate your comments about the staff, bars, restaurants and the Mexican theme night. Your valuable feedback will be share... More

Braselton, Georgia
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 2 days ago NEW

My husband and I stayed at Now Jade for 5 days. We rented a car and drove to the resort. Driving in this part of Mexico is a breeze and we would do it again. We were able to go in town and to Playa Del Carmen without any issues. The resort was very pretty. Beach was rocky and had... More

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NowJadeRC, Social Media Coordinator at Now Jade Riviera Cancun Resort & Spa, responded to this review

Dear Guest, Thank you for sharing your comments with us through Tripadvisor about your recent stay at our resort. We are happy to hear you enjoyed the swim up bars, the pools and the service of our staff. It is only through feedback, from guests such as yourself, that we are able to objectively review the facilities and services we... More

Springville, IN
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Have never stayed in Mexico or at an all-inclusive resort so was not sure what to expect. My daughter and fiance chose this resort for their wedding and one word sums it all up...BEAUTIFUL! All the employees are very helpful and friendly and made sure that the wedding was a once in a lifetime memory. We upgraded to an oceanview... More

Was this review helpful? Yes
NowJadeRC, Social Media Coordinator at Now Jade Riviera Cancun Resort & Spa, responded to this review

Dear Guest, On behalf of the entire staff of Now Jade Riviera Cancun and myself. We would like to take this opportunity to thank you for staying with us, among all others within this destination to celebrate your daughter’s wedding in Cancun. We are delighted to hear that you enjoyed your daughter's wedding and the service of our staff. We... More

San Jose, CA
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I was at the Now Jade for a business conference. However, for what was paid for the room, it was relatively inexpensive considering it was all inclusive. The room was large with a small living room area. The bathroom was huge with a large rain shower and separate jetted tub. There was also a balcony with a view of the... More

Was this review helpful? Yes 1
NowJadeRC, Social Media Coordinator at Now Jade Riviera Cancun Resort & Spa, responded to this review

Dear Guest, Thank you for sharing your comments with us through Tripadvisor about your recent stay at our resort. Your valuable observations will be shared with the operations staff in order to improve our service in all possible ways. We hope to have the opportunity to welcome you back. With very best regards. Olivia Rodríguez Social Media Coordinator More

Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

Just got back from 9 days at the Now Jade! Overall it was excellent! But when we got there we were told they were 100% booked and had no room for us!! So we were taken to the now sapphire. An older resort but nice!! Not what we wanted and room was first floor tropical!! What choice did we have!... More

Was this review helpful? Yes 1
NowJadeRC, Social Media Coordinator at Now Jade Riviera Cancun Resort & Spa, responded to this review

Dear Guest, Thank you for staying with us on your recent visit to Riviera Maya as well as taking the time to provide your valuable feedback. We listen and take note to all comments from our guests and those aspects of service or facility that we can improve on, we will certainly strive to do so. We will pass your... More

Stevensville, Maryland, United States
1 review
4 of 5 stars Reviewed 3 days ago NEW

I just got back from the NOW Jade and I really enjoyed the place. For the money spend it was well worth the price we paid. This is our third trip to Mexico and it will not be our last. We traveled with my other family members ( we are all in our 50s and 60's) and a great time.... More

Was this review helpful? Yes
NowJadeRC, social media coordinator at Now Jade Riviera Cancun Resort & Spa, responded to this review

Dear Guest, Thank you for choosing to stay at Now Jade Riviera Cancun and for taking the time to post a review of your recent stay. We are glad to read the kind compliments about our staff and resort facilities. We will share your great comments with the entire staff, especially with our Entertaiment team. They will be glad to... More

1 review
5 of 5 stars Reviewed 3 days ago NEW

First off everyone of the employees here are super friendly and out going, they treated us with such care! Over all the best all inclusive resort Iv been to. The best restaurant was the Italian one! The buffet was amazing, Jesus went over and beyond to please us. The entertainment team was by far the best part of the resort... More

Was this review helpful? Yes
NowJadeRC, Social Media Coordinator at Now Jade Riviera Cancun Resort & Spa, responded to this review

Dear Guest, On behalf of our entire team here at Now Jade Riveira Cancun, we are very appreciative of your compliments. David, Juan and Jesus will be so glad to read your great comments about their work. Thank you on behalf of them. This is most rewarding and will help us stay on course to maintain our standard to exceed... More

Vancouver, Canada
Contributor
17 reviews 17 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Visited this resort for my best friend's wedding. The layout of the resort is really simple to get around and is not too big which was excellent for meeting up with the wedding party spontaneously. The food was excellent - especially the French restaurant and the service was exceptional - well worth a good tip! The pool staff were fun... More

Was this review helpful? Yes
NowJadeRC, social media coordinator at Now Jade Riviera Cancun Resort & Spa, responded to this review

Dear Guest, On behalf of myself and the entire staff at our resort, we would like to take this opportunity to thank you for choosing our Resort over numerous others in the area, to celebrate your best friend’s wedding in Cancun. It is always a great motivation for the entire team to receive such positive compliments like yours and to... More

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Hotel Summarization (Beta)

What travelers say

  • Ocean views(64)
  • Very nice(59)
  • Adult pool(55)
  • Room service(50)
  • Great time(32)
  • Preferred club(27)
  • French restaurants(24)
  • Cin Cin(23)
  • Lobby bar(14)
  • Coffee shop(13)

Additional Information about Now Jade Riviera Cancun Resort & Spa

Address: Unidad 26, Mz. 20, Lote 1-1, SM. 3, Puerto Morelos 77580, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Now Jade Riviera Cancun Resort & Spa 4*
Number of rooms: 550
Reservation Options:
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Also Known As:
Now Jade Riviera Cancun Hotel Puerto Morelos
Now Jade Riviera Cancun Resort And Spa
Nh Hotels Puerto Morelos
Nh Hotel Puerto Morelos
Now Jade Riviera Cancun Resort & Spa Riviera Maya, Mexico - Puerto Morelos

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