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Now Jade Riviera Cancun Resort & Spa

4.0 of 5 Unidad 26, Mz. 20, Lote 1-1, SM. 3, Puerto Morelos 77580, Mexico
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Certificate of Excellence 2014
Now Jade Riviera Cancun Resort & Spa
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Now Jade Riviera Cancun Resort & Spa
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3,868 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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North Ogden, Utah
2 reviews
5 of 5 stars Reviewed yesterday NEW

We just returned from our fourth trip to Riviera Maya, Mexico. We love to plan a winter getaway to this area every year. This was our first time to this resort. Along with my husband and I, we brought our married daughter and her husband, and their 4 and 2-year-old daughters. We were very pleasantly surprised by how quiet our... More 

Was this review helpful? Yes 2
Hawthorn Woods, Illinois
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

We've just come back from this resort on Christmas Day. We have a family of four, including two boys. Compared to other resorts we've visited over the last few years, this resort is just ok. What's good: service was great except stupidly long lines at the buffet entrance. Towels were always available. Beds were nice and comfortable. Checkin experience was... More 

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A TripAdvisor Member
5 of 5 stars Reviewed 2 days ago NEW

This might be a little unusual since we're still at the resort while writing the review but I feel the experience merits it: This is about a negative turning into a positive beyond positive thanks to the staff doing everything they could to make things right: On arrival we were put in rooms (two rooms for a family of five)... More 

Was this review helpful? Yes 1
Carrollton, Texas
Top Contributor
55 reviews 55 reviews
10 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I went with a friend for a long weekend to relax and de-stress. The resort is beautiful. The layout is nice and it is not a huge resort, which I liked. The main pool was always loud and hopping with entertainment. We preferred the adult pool with the amazing infinity pool view and the best bartender, Calixco, since our goal... More 

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1 review
4 of 5 stars Reviewed 4 days ago NEW

We had a great time on our honeymoon! All workers were very nice. Our bartender at the adult bar was great. We spent most of our time at the adult pool and bar. Our bartender, Calixto Zededia Zaul, was very enjoyable and did a GREAT job!

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Edmonton, Canada
1 review
5 of 5 stars Reviewed 4 days ago NEW

From the moment of arrival to the moment of departure everything about our stay was first class, from the restaurants, to the entertainment but most especially the staff everyone of whom contributed to the great stay we had. There was a delightful young woman who was working in the preferred lounge during our stay. I believe her name was Izmel... More 

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saskatchewan
2 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I went to this resort for my best friends wedding and had high expectations for this resort. Once there everything was good but if you did not tip you ended up having to wait for drinks at the bar even thou tips were suppose to be included in the cost of the package. The hotel grounds were not up kept... More 

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Loved this hotel Great restaurants with no reservation no wristbands and an awesome buffet. Very clean and well maintained with a great entertainment crew (Marcos and the crew) kept us involved. With the turn down service it was like a cruise without the schedule

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

We stayed at Now Jade for our honeymoon. We were greeted right away with cool towels and friendly staff. VIP check in is wonderful. The resort itself is very beautiful, but the staff is what truly makes Now Jade excellent. They went above and beyond to make sure our trip was relaxing and everything we would want our honeymoon to... More 

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British Columbia
Top Contributor
54 reviews 54 reviews
18 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Was here for a week in November. It is brand new, and it shows. Everthing is crisp and clean. There are 6 hotels onsite that you don't need reservations for - you just walk in and if they have room you can come and go as you please. This is great if it's not busy but some nights we ended... More 

Was this review helpful? Yes 1
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Hotel Summarization (Beta)

What travelers say

  • Ocean views(63)
  • Very nice(57)
  • Adult pool(55)
  • Room service(50)
  • Great time(31)
  • Preferred club(27)
  • French restaurants(24)
  • Cin Cin(23)
  • Lobby bar(14)
  • Coffee shop(13)

Additional Information about Now Jade Riviera Cancun Resort & Spa

Address: Unidad 26, Mz. 20, Lote 1-1, SM. 3, Puerto Morelos 77580, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Now Jade Riviera Cancun Resort & Spa 4*
Number of rooms: 550
Reservation Options:
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Also Known As:
Now Jade Riviera Cancun Resort And Spa
Now Jade Riviera Cancun Hotel Puerto Morelos
Nh Hotels Puerto Morelos
Nh Hotel Puerto Morelos
Now Jade Riviera Cancun Resort & Spa Riviera Maya, Mexico - Puerto Morelos
Hotel Style:
#2 Business Hotel in Puerto Morelos
#6 Family Hotel in Puerto Morelos
#8 Luxury Hotel in Puerto Morelos
#8 Romantic Hotel in Puerto Morelos
#9 Spa Hotel in Puerto Morelos
#9 On the Beach Hotel in Puerto Morelos
#9 Top resorts Hotel in Puerto Morelos

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