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All 23 Puerto Morelos hotels

Now Jade Riviera Cancun Resort & Spa

4.0 of 5 Resort (All-Inclusive)   |   Unidad 26, Mz. 20, Lote 1-1, SM. 3, Puerto Morelos 77580, Mexico
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78%
Ranked #9 of 23 hotels in Puerto Morelos
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed yesterday
lyndaNewYork new york
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3,264 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,067)
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English first
Vancouver, Canada
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed yesterday NEW

Stayed at the resort a week, it's a great location, and food, but the desk services was terrible. A lot of lights were out and never fixed in the week that I stayed there. Don't trust them when they take your luggage on check-in or checkout. It isn't kept in a secure location at all. I found things in my... More

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new york
2 reviews
3 of 5 stars Reviewed yesterday NEW

After reading all the great reviews, we tried it. The hotel needs some upkeep. The adult pools tiles were missing and you see black mold on the sides of the pool. The bed around the pool ( I believe 13) 1/2 didn't have tops. They tell you that the staff doesn't save chairs and the beds, but money does wonders.... More

Was this review helpful? Yes 2
Cleveland
1 review
5 of 5 stars Reviewed yesterday NEW via mobile

Coming into the Now Jade was my fourth time going to an all-inclusive resort, and it was by far the greatest vacation of a life time. The rooms were perfect, with a wonderful view of the ocean. The food everywhere was amazing and the waits we're never long. There was always something going on and something to do so you... More

Was this review helpful? Yes
NowJadeRC, Social Media Coordinator at Now Jade Riviera Cancun Resort & Spa, responded to this review

Dear Madam, On behalf of the team at Now Jade Riviera Cancun, we wish to thank you for your gracious comments about our facilities, shows, room and service. Angel and Juan will be so happy to read your great comments about them. We look forward to welcoming you back to Now Jade Riviera Cancun soon. Greetings from sunny Cancun! Olivia... More

Denver, Colorado
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed yesterday NEW

This resort is beautiful and the ceremony site was gorgeous! isela, the wedding coordinator took care of everything on the big day which was great. The beach is great, they keep it up nicely. Very clean resort, friendly staff. Our favorite bartender was Darius. He was very attentive, nice, and fun. He usually works outside at Blue Beach Bar. He... More

Was this review helpful? Yes 1
NowJadeRC, Social Media Coordinator at Now Jade Riviera Cancun Resort & Spa, responded to this review

Dear Madam, On behalf of the entire staff of Now Jade Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing our Resort, among all others within this destination, to celebrate your wedding in Cancun. We would like to comment that all our guests’ feedback is very important to us and we do read... More

Pittsburgh, Pennsylvania
1 review
5 of 5 stars Reviewed 2 days ago NEW

Now Jade is an excellent trip destination for a family. The entertainment team really works with families and was excellent with the kids. The team, especially Havier, Juan, and David kept our families entertained all week. The Pool staff was also amazing. Polo and Lorenzo were great. Polo even helped me with my Wife's Birthday helping me out with a... More

Was this review helpful? Yes
NowJadeRC, Social Media Coordinator at Now Jade Riviera Cancun Resort & Spa, responded to this review

Dear Sir, Thank you very much for the compliments and for sharing your opinion here with others users of Tripadvisor. It makes us very proud to read that you classified your holidays here as “ Service at Now Jade” We always work with the purpose to give the best service with the best quality possible to our guests, so it’s... More

Toronto, Canada
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I enjoyed my stay at this resort until my room got broken into on the last day and came back to my stuff all over the floor. As much as I enjoyed everything else about this resort (beach, food, service), I would not go back as proper security is the most important feature for me. It's not a good feeling... More

Was this review helpful? Yes 5
NowJadeRC, Social Media Coordinator at Now Jade Riviera Cancun Resort & Spa, responded to this review

Dear Madam, Thank you for sharing your feedback with us through Tripadvisor. Please accept our sincere apologies for any inconvenience you experienced during your stay at our resort. We have sent you DM through Tripadvisor. Once again thank very much and we will wait for your reply. Sincerely yours, Olivia Rodríguez Social Media Coordinator More

Cedar Rapids, Iowa
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Just returned from six nights with family ages 1 to 75. Everything was awesome! Service, food, rooms, activities, shows... Something for everyone! Loved that the pool overlooked the ocean! Italian restaurant was our favorite. It was easy to get chairs by the pool and to get into restaurants. We were even able to sit all together at one table a... More

Was this review helpful? Yes 1
NowJadeRC, Social Media Coordinator at Now Jade Riviera Cancun Resort & Spa, responded to this review

Dear Madam, On behalf of myself and the entire staff at our resort, we would like to take this opportunity to thank you for choosing our Resort over numerous others in the area, to enjoy your recent holidays in Cancun. We will share your feedback with the operations staff, especially with our Entertainment Team; David, Juan, Angel and Manuel. They... More

Pittsburgh, Pennsylvania
1 review
4 of 5 stars Reviewed 3 days ago NEW

I came back after having had a great time last year. overall, good food, great staff, nice beach. The people from the resort down the beach (El Cid) kept coming over to use the beach at Now Jade. My biggest complaint? They stopped putting chocolates on the pillow with the turn down service! :) not a big deal. It is... More

Was this review helpful? Yes
NowJadeRC, Social Media Coordinator at Now Jade Riviera Cancun Resort & Spa, responded to this review

Dear Sir / Madam, On behalf of myself and the entire staff at our resort, we would like to take this opportunity to thank you for choosing us again over numerous others in the area, to enjoy your recent holidays in Cancun. We appreciate your observations and we will share them with the operations staff. Thank you for your good... More

Columbus, OH
1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

Now Jade was greater than I ever could have imagined! Everything from the food, to the beach and pools, to the service, to the entertainment was absolutely outstanding. As a first-time guest both in Mexico and to an all-inclusive resort at all, Now Jade offered one of the most amazing experiences of my life. The combination of the endless activities... More

Was this review helpful? Yes 1
NowJadeRC, Social Media Coordinator at Now Jade Riviera Cancun Resort & Spa, responded to this review

Dear Madam, On behalf of myself and the entire staff at our resort, we would like to take this opportunity to thank you for choosing our Resort over numerous others in the area, to enjoy your recent holidays in Cancun. The resort’s team wants to thank you for allowing us to be part of your holiday vacation. We are truly... More

Corpus Christi, Texas
2 reviews
4 of 5 stars Reviewed 3 days ago NEW

We have been to this resort before and took our adult children with us on this trip. We thought the food was very good and the rooms are very nice. A few items could be better: - Be prepared for a very long check in process - the worst part of the whole trip - and the lady co-ordinating the... More

Was this review helpful? Yes 1
NowJadeRC, Social Media Coordinator at Now Jade Riviera Cancun Resort & Spa, responded to this review

Dear Madam Thank you very much for staying at our resort and for taking the time to write this review and share it with us through Tripadvisor. Your valuable observations will be shared with the operations staff to improve our service. We hope to have the opportunity to welcome you back and restore your confidence in our service. Cordially yours,... More

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Hotel Summarization (Beta)

What travelers say

  • Ocean views(65)
  • Very nice(59)
  • Adult pool(55)
  • Room service(51)
  • Great time(34)
  • Preferred club(28)
  • French restaurants(24)
  • Cin Cin(23)
  • Lobby bar(14)
  • Playa del(14)

Additional Information about Now Jade Riviera Cancun Resort & Spa

Address: Unidad 26, Mz. 20, Lote 1-1, SM. 3, Puerto Morelos 77580, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Now Jade Riviera Cancun Resort & Spa 4*
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Also Known As:
Now Jade Riviera Cancun Resort And Spa
Now Jade Riviera Cancun Hotel Puerto Morelos
Nh Hotels Puerto Morelos
Nh Hotel Puerto Morelos
Now Jade Riviera Cancun Resort & Spa Riviera Maya, Mexico - Puerto Morelos

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#7 Business Hotel in Puerto Morelos #8 Romantic Hotel in Puerto Morelos #8 Family Hotel in Puerto Morelos #8 Luxury Hotel in Puerto Morelos #9 On the Beach Hotel in Puerto Morelos #9 Spa Hotel in Puerto Morelos #9 Top resorts Hotel in Puerto Morelos
Hotel Class
Official Description (provided by the hotel)
Now Jade Riviera Cancun. Located just 12 miles from Cancun International Airport and minutes from the quaint fishing town of Puerto Morelos, Now Jade Riviera Cancun provides guests with 2,640 feet of pure crystal white sand and refreshing azure waters. Guests will become immersed in a setting where style and sophistication meet relaxation and comfort. Each suite is truly exquisite featuring beautiful views of flourishing gardens or crystal clear ocean. This unique property features 550 luxurious suites each complete with private furnished balcony or terrace and Jacuzzi for two. All finely appointed suites offer king size or two double beds, marble floors, air-conditioning with in-room climate control, daily refreshed mini bars and 24-hour room and concierge services. Snorkel, kayak, windsurf or deep sea dive in the vast blue waters or simply relax under the warmth of the sun on the white sandy beach. Perfect your golf swing on one of the famous courses located nearby or indulge a vast set of treatments offered at the world- class spa. Little ones will have the opportunity to partake in many day and nighttime activities provided by the Explorer’s Club for Kids. When the sun sets come enjoy live themed shows in our large indoor theater or sip on a cocktail as you relax at Eclipse Night Club. All this and much more await you at Now Jade Riviera Cancun. ... more   less 
Number of rooms
550

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