We did not get in until after 6, on a Friday, check in went very smooth, and we were taken to our room within minutes. We had none of the issues that have been stated in previous reviews, such as theft or being ignored by wait staff or bartenders. Although I do think they could improve on the breakfast buffet.... more

My girlfriend (now fiance) were at NH from Nov 8-11. After watching the weather reports all week and worrying that we would be significantly delayed due to Hurricane IDa we were excited to arrive on time, and to cloudy but not rainy weather. After arriving at the hotel we were greeted by the bellman whom poured us a drink (some... more

We kept finding ourselves saying "why can't they get their act together?" The resort is beautifully situated, but they kept missing the obvious. Like opening the restaurants on time, pulling the huge weeds that partially blocked the walkway, addressing problems that you brought to thier attention (such as "this beach umbrella won't go up" - which they try to force... more

My husband and I stayed here Oct4th -10th. We had a great week here. The hotel was only about 1/3 full and it created some very minnor issues on which restaurant would be open for dinner, which bar etc.Service was good, but take plenty of ones to tip..they work hard and deserve it. Our only negative..And its a big one.... more

We just came back from the NH Riviera Cancun, which is not in Cancun! It is in the middle of nowhere! Had we been in Cancun, we could have taken the bus into town. The facility is beautiful - a little formal for Mexico. Where was the music? We have been to Mexico several times before. We are usually greeted... more

We just got back from a 5 night stay with 5 others at the NH. Overall-we had a great time-I mean there’s food, alcohol, sun and good company-there was no way it was really going to be a bad trip. We have mixed feelings about the resort though. We got in on Saturday to the rain of Ida. There were... more

1. Food selections were not very good. Very bland food and not a large selection even though they advertise several restaurants. For an all-inclusive they should not be charging more for specific food selections on the menu. They also charged more for certain wines which were average. They only offered house wine as part of the all inclusive. No good... more

Rather than go through all the details of our trip we'll offer some tips and thoughts. General Tips: 1) Arriving at Airport - After going through customs go directly outside where the taxis and buses are. Do NOT talk to anyone. There are about 1,000 timeshare people in white shirts harassing visitors. They impersonate travel agents, bus tours and hotel... more

This was our 3rd trip to Mexico in 2 years. We went to Grand Sirenis and Secret Silversands previously. This was our favorite. It combined the beauty of the others with a fun nightlife. The food was our favorite of the three hotels and the staff was wonderful. The only improvement I could suggest is more waiters working the pools,... more