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All 23 Puerto Morelos hotels

Azul Sensatori Hotel, by Karisma

4.5 of 5 Resort (All-Inclusive)   |   Carretera Cancun-Puerto Morelos km 27.5 | Manz 37, Super Manz 12, Bahia Petempich, Puerto Morelos 77580, Mexico
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Ranked #6 of 23 hotels in Puerto Morelos
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed yesterday
Claire B Dartford, United Kingdom
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2,976 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (874)
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English first
Dartford, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

Staying at the Sensatori Azul hotel was better than I could have imagined! The staff and service was second-to-none and I couldn't fault this place. Anyone who hasn't been satisfied, clearly will never be happy! The only thing against it is that you can't really walk outside of the complex as you are literally in the middle of the mangroves!... More

Review collected in partnership with this hotel

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Wabash, Indiana
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

I NEVER post reviews but, we had such a great time I felt it was necessary to write about our stay at Azul Sensatori. Those folks that post negative reviews about Azul, are most likely just unhappy, miserable, negative people that will find fault with anything or anyone! Sally Black from Vacationkids handled our reservations, and what a great recommendation…thanks... More

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KarismaHotelsResorts, Director General at Azul Sensatori Hotel, by Karisma, responded to this review

Thank you for your wonderful review and kind words, I enjoyed reading your review. I'm very proud of each and Every Employee at the Azul Sensatori Hotel and will share your comments with all. I'm glad to know that we were able to provide you and your family with a great first vacation experience. We hope to see you again... More

Calgary, Canada
1 review
1 of 5 stars Reviewed 3 days ago NEW

Husband and I were robbed and when reported to security very unhelpful. A very important piece of identification was stolen and prevented me from returning home with my husband. It has cost us a lot of money, time and resources to replace this documentation. When talking with staff very rude, disrespectful and unhelpful in resolving this matter. Seems as if... More

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Toronto, Canada
1 review
4 of 5 stars Reviewed 4 days ago NEW

Enjoyed our time there! Went for a wedding, which went off without a hitch. The weather was perfect and the room service and staff were exceptionally great. They catered to our every needs and wants at a high quality. From the time we stepped off the bus and entered the resort, to the time we boarded the bus for home,... More

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fort mcmurr
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

this resort was complete dissapointment especailly for a 5 star and the cost. I went with my family, brother and his wife and 19 month old nephew. The rooms were nice, food was decent but not exceptional, the overall resort was clean and nice and a great little splash pad for kids. Here are the negatives, both my brother and... More

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KarismaHotelsResorts, General Manager at Azul Sensatori Hotel, by Karisma, responded to this review

Thank you for your recent review of your family vacation experiences at the Azul Sensatori ; I truly appreciate your feedback and your comments have been carefully considered. It is very disheartening to hear that we did not recognize the special occasions you and your party were celebrating , Please accept my sincere apologies. Our head of Customer services will... More

Calgary, Canada
1 review
5 of 5 stars Reviewed 4 days ago NEW

We spend 8 days to this hotel and I have to say it's one of my favorites!! Great gourmet food, very clean and fantastic services. The mahi mahi we had it at the caraibe restaurant was to die for!! My both children loved it and the beach ceramic painting was great for to sunny lunch hours. If you need a... More

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Contributor
13 reviews 13 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My husband and I just spent a week at the Azul Sensatori resort and we absolutely loved it!!! I was a little nervous after watching the videos and seeing how kid friendly it is because we were traveling alone, but it was great!! First let me say that the place is pristinely clean and well maintained. Our room was beautiful,... More

Was this review helpful? Yes 2
1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

A gorgeous hotel, very high end with the fast, friendly service from the extensive staff. The daytime activities on site are well-attended so lots of fun for active kids, teens and adults. Adan, of the recreation staff, really went out of his way to make everyone feel welcome and excited about being there. He is very happy in his work... More

Was this review helpful? Yes 1
Toronto, Ontario, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW via mobile

We spent April 2-9 at the Azul Sensatori and found it to be a very nice spot. Most staff members were friendly and helpful. The pools are beautiful. The beach is pleasant though the water is unavoidably grassy and there are too few beach cabanas. The restaurants are quite delicious, especially the Mexican, and kids are made to feel welcome.... More

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Bloomfield, Indiana
2 reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Because we planned our trip many months in advance, we had the opportunity to read all of the reviews that travelers had posted regarding the Azul Sensatori resort. There were some who complained about everything. I think that I should add to their comments: My Complaints: We loaded our baggage with bug spray, but we never needed it. My drinks... More

Was this review helpful? Yes 15

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Hotel Summarization (Beta)

What travelers say

  • Le chique(62)
  • Room service(51)
  • Very good(36)
  • Kid Club(23)
  • Beach bbq(20)
  • Mojito bar(19)
  • Playa del(16)
  • Great time(16)
  • Mexican restaurant(16)
  • Premium section(12)

Additional Information about Azul Sensatori Hotel, by Karisma

Address: Carretera Cancun-Puerto Morelos km 27.5 | Manz 37, Super Manz 12, Bahia Petempich, Puerto Morelos 77580, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Puerto Morelos
#6 Romantic Hotel in Puerto Morelos
#6 Luxury Hotel in Puerto Morelos
#6 On the Beach Hotel in Puerto Morelos
#6 Top resorts Hotel in Puerto Morelos
#9 Business Hotel in Puerto Morelos
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Azul Sensatori Hotel, by Karisma 4.5*
Official Description (provided by the hotel):
This Gourmet Inclusive®, 438-suite hotel is just 20 minutes from the airport in Cancun. Special experiences foster togetherness for families, couples and groups of friends. Azul Sensatori caters to kids and teenagers, with the Azulitos Playhouse and Extreme Breeze Teens Club. ... more   less 
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Also Known As:
Azul Sensatori Hotel, By Karisma Hotel
Azul Sensatori Hotel, By Karisma Hotel Puerto Morelos
Azul Sensatori By Karisma Hotel
Azul Sensatori Hotel, By Karisma Riviera Maya, Mexico - Puerto Morelos

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