We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Azul Beach Resort Riviera Cancun

Carretera Federal Cancún Supermanzana 12 Manzana 34 Km 27.5 Bahia Petempich, Puerto Morelos 77580 Mexico
avatar-imageavatar-imageavatar-image
Traveler (14233)
360
Panoramas (98)
Videos (1)

View prices for your travel dates

Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#9 of 9 all-inclusives in Puerto Morelos
Location
4.0
Cleanliness
4.7
Service
4.6
Value
4.1
GreenLeaders Silver level
Azul Beach Resort Riviera Cancun is the vacation for your every desire - even if you crave serenity one minute and sizzle the next. Located in Mexico's coveted Riviera Maya on the tranquil coast of the Caribbean Sea and minutes from downtown Cancún and Playa del Carmen, you'll find a resort with separate adults-only and family sections to make it easier to find your bliss.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Fishing
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Air conditioning
Private beach
Housekeeping
Interconnected rooms available
Minibar
Cable / satellite TV
Flatscreen TV
Walk-in shower
Private balcony
Room service
Safe
Telephone
VIP room facilities
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Bath / shower
Show more
Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Family
Great View
Languages Spoken
English, Spanish

Location

Carretera Federal Cancún Supermanzana 12 Manzana 34 Km 27.5 Bahia Petempich, Puerto Morelos 77580 Mexico
Name/address in local language
Azul Beach Resort Riviera Cancun
4.5
4.5 of 5 bubbles15,159 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
Powered by AI
Azul Beach Resort Riviera Cancun earns praise for its impeccable cleanliness and well-kept grounds, with the staff receiving accolades for their attentive service, although some guests have experienced slower service at times. The spacious rooms are appreciated, despite criticisms of their dated style and maintenance. While the vibrant atmosphere and entertainment are hits, they can be overwhelming for those seeking tranquility. Guests enjoy the pools and swim-up bars, yet the value is contested due to high costs and aggressive upselling. The beach's condition and limited entertainment options have also been noted by some travelers.
Location
Central
Atmosphere
Lively
Rooms
Dated
Value
Expensive
Cleanliness
Spotless
Service
Attentive
Amenities
Top-notch
Was this helpful?
Tripadvisor is not responsible for this summary or any opinions in it. Please read full traveler reviews for more details and information.
15,159Reviews3,289Q+A100Room tips
Traveler rating
  • 9,942
  • 3,129
  • 1,191
  • 462
  • 435
Time of year
Traveler type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
avatar-image
Dave Martin wrote a review Mar 14
6 contributions1 helpful vote
+1
The resort is beautiful, the grounds are lovely and give you the feel of a quality resort, and the rooms and interiors were very clean and looked very nice. The pools, swim up-bars, food options were amazing. The beach was nice but very small, go expecting to sit by the pool. The food was great bar when they cooked me a steak from fresh, it was left out raw next to other meats and gave me a bad stomach. Also, the drinks are amazing but they blend them with ice and end up with big clumps of ice. The staff were amazing but they expect tips, which is unusual for British tourists, but we gave a few dollars if we got exceptional service. The Italian restaurant is also the only one you have to book, but we found the Mexican and Tapas restaurants to be much better. If you want to do excursions also keep in mind that the only way out of the resort is mainly by taxi, and they charge extortionate prices. The shop onsite is extortionate as well charging $65 for a pair of flip flops. So come prepared.
Read more
Date of stay: March 2024
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: If you want a nice beach I’d go to the hotel zone, come prepared with everything you need, if you...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Karisma Hotels and Resorts, General Manager at Azul Beach Resort Riviera Cancun
Responded 4 days ago
Dear Excursion423789, Thank you for allowing us to host you during your recent visit and for taking the time to share your words of appreciation. We are thrilled to know you had such a wonderful stay at Azul Beach Resort Riviera Cancún by Karisma and cannot wait for you to experience another Karisma experience with us. Please accept our sincerest apologies for the issues you encountered during your experiences at the resort. We continually strive to improve the service and quality we offer and here at the Azul Beach Resort Riviera Cancún by Karisma our team use feedback like yours to assist with their ongoing team training and overall desire to deliver a world-class vacation experience for all. We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Meandering7s wrote a review Sep 2022
3 contributions32 helpful votes
Hotel's Favorite
First, right after we booked our trip, we got a greeting email from Daniela letting us know how excited they were to welcome us soon. She answered a couple of our questions via chat/email, and we met up with her after our shuttle dropped us off. We recommend the Happy Shuttle or the USA Transfers, both work well and are safe. When we got to the resort, we were TIRED...up at 4am, airport, flight, airport, shuttle...if you do not hit traffic, it is only about a 15 to 20 min ride from CUN. We had told Daniela when we would be arriving and she was there to greet us when we showed up. NOW...the trouble...Travelocity! Do not use them! We had booked a specific room with Premium, which came with a 400.00 credit to be used at the resort. None of that came through to the resort! We had screenshots of all of this but they were back at home in the USA. So we spent hours trying to talk to Travelocity about all this and they simply denied everything. Jorge, the front desk mgr, offered us some different rooms and offered them at the best discounts they could offer. He was trying to help us as much as he could. We have since shown our screen shots to Travelocity and they still do not admit their error. Horrible way to start our vacation! Through all this, Daniela was an angel. She dealt with the two of us as gently and caringly as she could, getting us champagne and some cooling towels the whole time. In the end, she took us to see some of the rooms Jorge had offered and we chose one. She also took us over to the Spoon restaurant which is the buffet so we could have some lunch and decide on a room. We did so, met up with Daniela, and she got us our room keys, our bags to our room, and we were changed and hit the pool! Notice we said pool, NOT beach...so the whole peninsula has been suffering from CRAZY seaweed issues. Some of the richer areas have many people working day and night with machines to keep it in check. Azul has one crew they hired and they are out there every day raking, shoveling, and using an actual BobCat tractor to remove it. They have a huge net further out as well to block it...but NOPE, it just keeps coming. So you will not see the normal turquoise, clear water you expect in Mexico...instead, it is mostly all brown. We are told that the seaweed used to be just a one or two-month thing in October/November, but now it starts in April and goes to December. The staff and other locals said that construction in the area has destroyed the mangroves which is the normal filter for the ocean, and now it has a huge seaweed bloom. The other issue is that it smells bad, like a sewer smell. It does not smell ALL the time, but if the wind hits right, or whatever other conditions are right, you will smell it. For this reason, many people were not getting oceanview rooms as there was not the wonderful waters and there was the smell. If at the pool you did not really notice the smell, and on our balcony, we did not really get it, but we were on the top floor. The other issue with the beach is that it is tiny. Like, from the retaining wall to the water was maybe 20 feet, which is all taken up by things like their small stage/workout area, cabana beds, etc. They were taking down the beach volleyball nets because the poles were getting into the water. The tractor has created a bit of a small 'ledge' and the poles were right at that edge. We normally walk the beach every day, but do not expect to do that here. You can make the most of it, and we did actually go into the water a couple of times. It is VERY shallow (you could walk all the way out to their barrier net. We found a couple of spots that were not covered in seaweed. The resort is set up with sections which is really just the buidlings...two 'family' buildings, which we were in, then an adults-only building that forms the bottom of an 'L' with another building which is 'Premium'. Premium and adults only have their own pool with a bar and the Premium have a separate restaurant/indoor lounge. the adults only had real 'swimup ' rooms but they are not what we expected...there is a long pool that connects all the swimups, and you go out to your patio, and then there are stairs into the water. It is not really a part of your room. They also have 'walkout' rooms which is basically the same, but no stairs into the water from your patio. You just have to jump into the lazy river pool. That lazy river is just a long pool that winds around from one building around the Mexican restaurant, under some small bidges, and to the main family pool. The main family pool has a swimup bar which we hit up a couple of times. We never went to the adults only area as it was much louder...we stayed in the family area because it was quiet and we liked our top floor room. Spoon, the buffet, is in the center of the main building, at the bottom. It was air conditioned well and had plenty of tables. No real views to sit at, but there are some window seats looking at the grounds. The Italian restaurant is in the same building, but off to the right, near the other family building. You can recognize if from the outside by these greenish lights inside the restaurant. It is indoors and is air-conditioned. Further down on the right is the kids club. The Mexican restaurant is right in the middle of the place and our balcony looked out over it. It is in between the two family buildings, closer to the beach. It is open-air, so be prepared to be HOT while dining! Behind it, closer to the main building/Spoon, is a Starbucks. It is not included, you have to pay for it separately. We did not, and did not see anyone else either. Sometimes people just hung out there as it has tables, a couple of swings, new age music playing. it is all open-air. The last restaurant is Tapas, a mediterranean/eclectic restaurant which is in the main building top floor, off the lobby. It is indoors but gets very warm for some reason. Coolest places were the Italian and Spoon. Also off the lobby, next to Tapas, is their main show area. it is open air as well but has some fans (sit under them!). You can walk down a wide stair case to the pool/Spoon entrance. Next to the show area is Mojitos, their night club bar. They play loud, upbeat music and have an open area to dance but it is quit warm and noone was dancing. Most just went in and got drinks before/after a nightly show. All of this is off the main lobby, as is the gym/spa. They are on the top floor of the main building. The gym is great, one of the best equipped we have seen at a resort. It is 24 hours and we made use of it. They provide bottled waters there, some chlorophyll water, towels, and some wrapped fruit if you want it. They even had a Smith machine squat rack. To finish off the layout, there is an archery area and tennis courts off to the left if facing the beach, on the other side of that side's family building. There is also the kid pool/splash pad. We used the tennis courts and did the archery activity which was neat. However, the most important thing over there is a tiny restaurant off the splash pad which we at first thought was just a kid thing...Pizza Pizza! OMG, best pizza around, made my our guy Jesus! He makes the best pizzas fresh in a brick oven! Get the four cheese and the one with pesto/prosciutto and their mozzarella caprese appetizer, you will not regret it! The entertainment staff who have worked all around said it may be the best pizza in the whole peninsula. It is a tiny open air place with a couple inside tables and some outside, The waiters there are also great and will take your pics, get you drinks, etc. Do not miss it!! So that is the layout/setup of the place. Now for some actual review/opionions. Already talked about the beach situation, that is what it is. The pools were fine, never felt crowded but they were way way down on numbers of people saying...they said that they were about to be at 22% capacity the week after we left. So if it was fully filled up, it may get pretty full in the pools since noone was going to the beach. Entertainment staff...we mainly saw Eric and Gio and they were both awesome. Eric ran most of the athletic stuff like yoga, boot camp, pilates, water aerobics, standup board aerobics, etc. Gio did some of this when Eric was not there, but also did stuff like the coconut painting (done at Starbucks lounge, more fun than you might think and was mostly adults) or bingo, etc. We did some yoga, boot camp stuff...usually about 30 mins, not long. Boot camp, yoga, etc, was done on their open air wooden stage thing which had a roof that helped block the sun in the mornings. They would bring out some weights, mats, music, one boot camp had those huge ropes you use to work your arms/shoulders. We did not do the pilates. The water aerobics were fun, with things like races with your partner on your back, etc. The floating boards were tough. You will fall in, lol. They would also to the archery which was fun and some soccer on the tennis courts, but that was usually kids. The most fun was the water polo and the water volleyball which we did each day, usually around 3 or 4 in the afternoon. For some reason, the resort was nearly all filled with Brits, outnumbering the Americans, and they take their water polo seriously lol. Lots of fun playing with the same people each day, everyone having a good time. Thanks Gio and Eric!! Oh, they also have times when they open up the kayaks, which we did use once. Gio helped us with that. There is a 5.00 USD fee you have to pay for some environmental coral protection fund, but it covers you the whole stay. Something to note...the resort is at a point there you will not see sunSETS but you can see sunRISES....but you need to be facing east, which means your balcony needs to be on the LEFT side of the building if facing the beach. If on the right side you will not see anything. We had ours on the left (again, facing the beach) and saw a great sunrise. Just something to keep in mind if you like that sort of thing. Room service is 24 hours. We used it, but keep in mind that it can take 35 minutes to get anything. We like their brownies and caramel desserts. No chocolate chip cookies though. Housekeeping came every day and our room as was spotless every day. They even cleaned the hot tube each day (every room comes with a hot tub). The room was large, more than enough for two people. We loved it, actually. Bathroom setup is odd, with a separate toilet room, then open double sinks area, then separate shower which has a rain shower and a sprayer on a metal cord you can move around. We did have an issue of no hot water the first night but they fixed it quickly. A/C was ice cold and this is from someone who likes it COLD. The toilet and shower doors are fogged glass doors that swing on hinges...they do not actually fill up the whole doorway, about 3/4 to 1-inch gap all around. The shower was odd in that control for hot did not go where the pointer/top of the handle went (one handle that your turned from center to left or right), but instead where the BOTTOM of the handle pointed. Seemed strange to us. We thought we were out of hot water again, but nope. There is a metal tube/button you push in or pull out to switch between the rain or hose sprayer, cannot use both at same time. Room had a hairdryer and robes as well. We asked for extra blankets (wife likes warmer) and a mattress pad which they brought and put on for us. The king sized bed was great, tv was fine, lots of HBO, Cinemax, etc, and in English. They filled our mini fridge each day, and would customize based on what we wanted...usual beers (no Corona at the place), Coke products, chips, etc. Lots of bottled waters for which we always asked for extra since you cannot drink the water from the tap. No issues with extra anything. Elevator was quick but we used the stairs mostly, only 4 floors to the top. Elevator/stairs are in center of the building, which has an opening at each end and on each side in the center of the building. the 'Presidente' suites are the suites at the FRONT of the buildings, facing othe ocean directly. They have HUGE balconies that look out over the water directly but as mentioned, we stayed more pool/oceanview (Presidente are more oceanFRONT) because of the seaweed/smell. The grounds were perfectly maintained, you saw people working at that all the time, every day. They had a shuffleboard area by the pool as well but we did not use it. Everyone from the housekeeping to the maintainers had a smile, an 'hola', and everytime you said thank you, they responded with 'it's a pleasure'. EVERYONE. Food....best we have had at any resort in Mexico and we have been at a bunch. We chose it because they mentioned it was a gourmet all-inclusive and it really was. Spoon...at breakfast, omelette station (yes please!), all the usual stuff, but standouts were their sausages, cheeses, different juices (try the green juice!), breakfast burrito/quesadillas, smoothies made to order, and these chocolate frosted donuts (think Hostess chocolate donuts) and their chocolate croissants. We did not find their waffles/french toast/pancakes to be very good as they were often a bit cool...but so many other things! Always got some mimosas with breakfast! We did lunch there a couple of times and it was also good...pizza area was not so good (again, go to Pizza Pizza!!), and they do not put out French fries (odd right?). However, we asked for fries and they did bring some out, fresh, as they did not like to leave them out to get stale. They were delicious, crispy. Each day had different options, some the same, but their chicken tica was awesome...and their burgers! They make them right there to order and were awesome. Also there is this little basket of rolls with white flour on them. Get them, find them! They were so soft and delicious! They also had a chocolate fountain each day at lunch with marshmallows on sticks!! Yum!!!! Some desserts were awesome, some not so much. If they have out the nachos with salsa verde, try those too! Tapas restaurant...delish as well. We did dinner here twice. If you can, ask to sit in a booth in the back area, it is the coolest section. They have those little 2-seaters where you have a booth that everyone is sitting on top of each other....no thanks, we asked for a separate table. The food was awesome...try the slider, but keep in mind that it is nearly the same as their short ribs main course...but it was delicious! Fish was great, shrimp, desserts...we tried them all! Husband got a beer, wife had wine...there is only one kind of beer around the resort on draft, Dos Eqquis. Just bear that in mind. It is warm/humid here though! The slider comes with fries, fyi. Italian restaurant was probaby the best, we did this for our anniversary dinner. Very cute inside with nice lighting, some alcoves, brick, wine barrels, etc. Was cooler in this place. Now...the food?? Everything was AWESOME. Try the gnocchi pesto, we almost got two! Fish was perfect, husband loved his steak. Bread and oil was good, and their desserts were wonderful, including the tiramisu! You may not expect good Italian in Mexico, but we found it lol! Mexican restaurant...very hot inside. One the back of it, facing the beach, is where they also do their 'special dinner' that you pay 125 for, and they do make it look nice...but kind of rough with the seaweed smell coming off the beach at night. Anyways, the food in the Mexican restaurant was great too, we loved their melted cheese appetizer, and the tacos (you can order one of each) were great. Husband loved the steak option he got for a main course...everything was great, again very warm, no fans...but they have tres leches here and it was really good. Better than the one at Tapas. Churros were too. Very cute inside with lots of Mexico paraphernaiia, tons of hats hanging from ceiling, etc. Sit in center if you can, as sometimes you would get a nice cooling breeze there. Overall, they really did the best they could given the beach situation which was top of everyone's mind, including the staff. The food was a great offset, though, and we had fun each day, with husband doing the activities while wife laid in the sun, reading, drinking something tropical, which is exactly what we were looking for. Oh, they do have hammocks too, in a spot in the center, next to the Starbucks. Anyone can use them at any time, which we did. At night some locals set up little shopping carts near the steps up to the show area. We bought cigars (Cubans) the first night. They were not there every night, but their prices were much better than in the resort store. Nightly entertainment....usually two options, one at around 7 or 730, and one at 9 or 930. It varied, though we are sure it rotates the same each week. Unlike some resorts with their own in-house entertainment staff, this one brings in different acts each time. The earlier show is usually more kids/family, like a family movie night, but the magician they had was actually good and you should see him. You will learn why. First night they had the IL Divo tribute....4 tenors that brought the house down, it was probably the best show of all of them. Other nights had a Queen tribute which was pretty good, another a Bon Jovi tribute, and another was called the 'British Invasion' which we thought would be something like Beetles, but it was not. It was a variety show with dancing, acts, singing, etc. Kind of neat. Again, very warm, sit under a fan! There is a waiter to get you drinks, but often you would just go next door to Mojitos and get a drink yourself. On our last night, it was the fire show couple with a Jamaican band. The situation on the beach, with it being so narrow, made for a very tough seating setup, with seats going way way back. Still, it was good, there was a bar at the beach, and the Jamaican band was actually excellent. Some people even danced lol. We were lucky for the most part with not having any neighbors...but on Friday, neighbors came in on both side and they were LOUD. Walls were pretty good, but you could still hear the 'bass' of people slamming drawers, objects, etc. If on the balcony, you could hear everything even with slider shut. Having the TV on and having a box fan helped, we suggest asking for one! If you like iguanas, you will see them and geckos all over during the hot part of the day. Beware your 'personal concierge'. Not the check-in person, but the person you see after you check in. They act like they are almost your butler, but they really are just there to get you to join the Premium Club. Offered us a bunch of things, but when we said we would not go to presentation, we never heard from him again. Also, for our anniversary, they put up a banner on our door, sent us a special cake, and decorated our bed in roses, so sweet!!! Nearly everything was 40 to 45 minutes, though some actually went an hour. Will post more if we think of anything else. We did have to take a shuttle back to CUN at 230 in the morning for a 6am flight! CUN does not open until 3am, but even then there was already a line formed at the check in area. We all stood there as they opened up the place. You need a mask to go through security...very confusing, as nothing was noted, no signs, nothing needed at check-in...but there was a guy sitting at the beginning of the ropes for security/passport check saying the word 'masks' and everyone walked by...only to be sent all the way back to get a mask from that guy. So odd. So, make sure you get a mask!
Read more
Date of stay: August 2022
Value
Cleanliness
Service
Room Tip: Facing the beach, get a room on the left side of the buildings if getting an oceanview. They...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
17 Helpful votes
Helpful
Share
Response from Karisma Hotels, General Manager at Azul Beach Resort Riviera Cancun
Responded Sep 15, 2022
Dear Meandering7s, Thank you so much for choosing Azul Beach Resort Riviera Cancún by Karisma for your recent vacation. We understand that we are one of many hotels in the Riviera Maya and truly value you as a loyal guest. We feel very honored to receive your compliments and thank you for sharing your wonderful review on TripAdvisor. It is our goal for each guest to have a memorable experience at Azul Beach Resort Riviera Cancún by Karisma, so it is a delight to know that you will be returning once again.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read a summary of these reviews, created with our new AI-powered tool.
avatar-image
Codi F wrote a review Mar 13
Cancun, Mexico1 contribution1 helpful vote
The night shows were fantastic and before I forget I want to thank Omar for recommending me not to miss the shows honestly, like the rest of my family, I have the good habit of going to bed very early so if it had not been for the good recommendations we would have missed the night shows In addition to that, everything in the hotel was better than expected, the service, food and drinks, I can only say WOW and thanks
Read more
Date of stay: March 2024
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
Response from Karisma Hotels and Resorts, General Manager at Azul Beach Resort Riviera Cancun
Responded 5 days ago
Dear Codi F, Thank you for your kind words and great feedback. It is a pleasure to read about how much you enjoyed your Gourmet Inclusive experience. Splendid experiences should begin from the moment you arrive till the moment you depart and we are happy to hear you encountered just this. Thank you again for your review, and we look forward to hosting you here at Azul Beach Resort Riviera Cancún by Karisma many times more in the future!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Marci S wrote a review Mar 13
Milford, Texas2 contributions
+1
We were offered to upgrade our room upon checking in for $130 & we weren't sorry we did it. We received a room with a swim up pool at the very end, so no cross traffic. Amazing area. Beach access isn't really a thing but if you're happy with the pool, great place.
Read more
Date of stay: October 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: If beach is a must, this is not the place for you, if you're good staying poolside, it's...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Karisma Hotels and Resorts, General Manager at Azul Beach Resort Riviera Cancun
Responded 5 days ago
Dear Marci S, Thank you for allowing us to host you during your recent visit and for taking the time to share your words of appreciation. We are thrilled to know you had such a wonderful stay at Azul Beach Resort Riviera Cancún by Karisma and cannot wait for you to experience another Karisma experience with us. We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
MrsMezzey wrote a review Mar 8
9 contributions2 helpful votes
Some aspects of this resort are excellent but sadly they are falling short in too many ways for guests to overlook them. Our trip was organised by my daughter as a special family celebration... Whilst we had a great time together & made lots of memories, the trip was overshadowed by a number of issues. The hotel is nice looking & the welcome we received on check in was really promising. Our rooms were spacious & clean albeit a little tired & not as polished & perfect as we would expect in a 4 or 5 star hotel. Beds were comfortable & clean & air con worked well. As examples...Our iron was faulty & one of our coffee mugs was badly chipped... We had to ask several times for these to be replaced. Staff at the pool bars are overworked & too busy to have time to engage with guests. Waiting times for drinks & food is way too long. Often orders via pool staff never turn up. Bar staff never smile!!! Exceptions being Javier from Zavaz (who is an absolute gem... Nothing is too much trouble for him & he was genuinely lovely) & Roberto from Pizza Pizza who was warm & engaging. On the flip side of this Veronica (evening/night reception) was dismissive, rude & unhelpful & I honestly do not know how she holds such a customer facing role... She needs retraining or moving to another position. The grounds are lovely & well maintained & the guys who deal with pool towels work hard. The beach is nowhere near as awful as some reviews make out. Cygnus, a band who played on the beach were excellent but silly hotel rules mean they have to finish early. Overall, this resort could easily lift their game but in order to do so they would need a strong management team who are genuinely focused on customer satisfaction. A few small changes would make a huge difference.... Most responses to reviews are met with pretty genetic responses that come across as an attempt to pacify guests rather than actually hearing the guests concerns, with a view to addressing issues & making changes to rectify the problems. My only other comment is that the hotel shops are outrageously overpriced & are taking liberties with a captive audience.....
Read more
Date of stay: March 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Karisma Hotels and Resorts, General Manager at Azul Beach Resort Riviera Cancun
Responded 1 week ago
Dear MrsMezzey Thank you for taking the time to share your experiences with the Trip advisor community. We have taken note of all comments, concerns, and suggestions mentioned within your review. We listen to our guests, to identify what is wanted and needed within the hotel and we would like every guest, past, present, and future, to know that we are dedicated to ensuring that the Azul Beach Resort Riviera Cancún by Karismaprovides a World Class Vacation Experience
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Chris C wrote a review Mar 7
2 contributions
Febe , Yadi, Plutarco Lopez and Dorian Cigarroa made our trip fantastic . They took care of our reservations . Throughout our stay they are an asset to your hotel ….they were all very polite and professional. The beach is lacking but the resort is great
Read more
Date of stay: March 2024
Value
Location
Service
Trip type: Traveled with family
Room Tip: Poor beach quality.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Karisma Hotels and Resorts, General Manager at Azul Beach Resort Riviera Cancun
Responded 1 week ago
Dear Chris C, Thank you for your wonderful review of your experience at Azul Beach Resort Riviera Cancún by Karisma , it was a pleasure to host your vacation and we are very happy to hear that you enjoyed your Karisma experience. There is nothing more rewarding than to receive the praise from our valued guests and we will certainly share your experiences with our employees. We are very happy to hear that the staff mentioned had such a positive effect on your visit and they will be rewarded for their efforts. Thank you again and we look forward to your next visit to the Azul Beach Resort Riviera Cancún by Karisma
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Rob K wrote a review Mar 6
1 contribution
Return from resort on 03/05/24. My experience at resort was terrible. Booked ground floor for disability. Only to be placed on 3rd floor. Elevator was down on day 2, and forced me to use stairs, which was terrible. It was addressed at front desk, and they weren't able to place me on ground floor as per my booking, even tho I was told to speak with the manager by Christia, Ruth, Roberto, and tried for 3 days. Finally got a holdbof him on my last day. After speaking to 3 other couple, it seemed to be the norm, that you didn't get what you paid for. Another couple paid for king bed, only to receive two doubles. Only to find out they were offering ground floor room to new arrivals, for an upcharge. So clearly I was lied to, and they used the bait and switch routine in me. I met several other couples on my trip, that didn't receive what they paid for as well. Furthermore don't expect to visit a large beach, cause a storm surge washed it out, all the way to the break wall. We had weeds a metre deep and no beach to tan on. Definitely not like the historical pictures online. Also, the supply at the bars are limited with no replacement bottles. Our Tito vodka ran out on day 2, only to be replenished the following week. I've been to many 5 Star accommodations, and this resort is more like 3.5 star at best. Not recommended based on my 8 day stay. I'll spend my 5.5k elsewhere next time. I'll be informing Air Canada once I return.
Read more
Date of stay: March 2024Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Karisma Hotels and Resorts, General Manager at Azul Beach Resort Riviera Cancun
Responded 1 week ago
Dear Rob K, On behalf of the management team and our staff at Azul Beach Resort Riviera Cancún by Karisma, we appreciate the time taken to write about your recent experience. It is with great regret to hear about the inconsistencies with the level of service you encountered. Typically we are known to provide our guests with exceptional stays from the moment our guests arrive till the time they leave. It is so disappointing knowing you had challenges during your stay and this ultimately affected your overall experience with us. Please rest assured we have addressed your experiences with the corresponding department heads for their internal review and we would like to continue our communication with you, please do not hesitate to contact us customerservices@karismahotels.com In the future, we hope to have an opportunity to host you for a stay that truly exceeds your expectations.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Jolanta C wrote a review Mar 6
1 contribution
+1
Area-Beautiful with plenty green oasis, clear swimming pools, nice pathways to walk around, where you can meet sleeping iguanas.. Around hotel, behind fence - only mangroves nowhere to go anyway... Far away from any point of interest, so stick to hotel area-for safety reasons😊 Staff-welcome and helpful most of the times. There were 3 issues and 2 been sorted straight away, except one-not nice neighbours next door. Roos-very spacious rooms(we had one with swirl bath-didn't get used, cleaned and towels changed daily. Bar filled up as needed. Aircon is a bit noisy, but does the job. Pillows had a better time, matrass soft. Negative side-There was information given by tui, that is non smoke hotel or only in allocated places, however had a chain smoker neighbour, that was smoking straight were they've been - in room, outside in patio... So all fumes were ours🙄wasn't pleasant. Also they put TV loud over all night every night... Told reception, perhaps they talked to, so TV sound gone down, but cigarets kept going.. Few people noted smoking as well near by the pool... . Shame... Food /drink-plenty of choice where and what to eat/drink-most of the time wonderfully cooked and prepared, however somewhere there managed to get bacteria, so spend days of sick... Went to doctor, who requested to pay 150 us dollars prior consultation and wasn't interested in insurance? Strange. Beach - narrow with plenty of seaweed, not even tempting to get into the water... Sorry for locals, trying to fight with it by collecting every day non stop... Transport - you can order the taxi to any interested destination, maybe pricey, but Safe to use, polite and sufficient drivers. Overall good quiet hotel.
Read more
Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with friends
Room Tip: Take some travelling tablets to help avoid sickness...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Karisma Hotels and Resorts, General Manager at Azul Beach Resort Riviera Cancun
Responded 1 week ago
Dear Jolanta C Thank you for posting this feedback. I am pleased to read your kind comments about the staff and their attentive service and warm welcome. Please be assured we are taking care to maintain our beach, as well as the overall cleanliness of Azul Beach Resort Riviera Cancún by Karisma on a daily basis, however, your points are noted and your observations will be shared with our team members. One of the positive aspects of Azul Beach Resort Riviera Cancún by Karisma is the closeness to the beach and we remain one of the most sought-after locations in the Riviera Maya Thank you once again for sharing your thoughts which are welcomed and appreciated. We would like to invite you to contact us at customerservices@karismahotels.com , to continue your communication with us,
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Wanda M wrote a review Mar 4
Ottawa, Canada1 contribution
This resort was disappointing. Definitely not a five star resort. Rooms very dated with black all around the edge of the mirror, showing its age. It was the same in both of my friends room's. Old style safe(need to ask for a lock at the front desk but they don't tell you that, until you do ask). When I first went to my room the sofa bed was opened up. I tried to close it but it was broken. When I lifted the sliding part off the floor there was food underneath. The housekeeper and I took it a part the next morning and she cleaned underneath. The pieces of the bed were just put behind the couch and they stayed there the whole week. The patio door lock was broken and only had a hook and eye type of lock on it. There was one bar, for evening entertainment and out of the seven nights I stayed they had one evening of karaoke. The rest of the week was simply music playing, with no DJ. I watched the bar tender reuse plastic cups without washing them for other guests and had someone's lipstick on mine. The food was alright but nothing exciting. The Mexician restraunt was the better of all them but extremely under staffed. Half of the restaurant was empty but over an hour wait each time. The food there was good however. The Italian restraunt, we walked in with a reservation and waited to be seated (nobody acknowledge we were even there for almost 30 minutes) The server Betyna ( around the pool) was amazing. She is worth every paceo we tipped her. Last day, I was sitting out side and seen people gathering around. When asked what happened they said a glass panel from the top balcony shattered onto the lower balconies (that room was empty) where a young mom and baby were sitting, mom and baby seemed ok but mom was very shaken. That part of the pool was closed for most of the day as workers had to clean the glass out of the pool.i will not go back.
Read more
Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with friends
Room Tip: Don't bookcat this resort
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Karisma Hotels and Resorts, General Manager at Azul Beach Resort Riviera Cancun
Responded 2 weeks ago
Dear 638wandam, Thank you for your recent review , sharing your experiences of you most recent visit to Azul Beach Resort Riviera Cancún by Karisma. Our mission is to make every stay as close to perfection ensuring our guest with the most relaxing experience and we are very sorry if you fell short during your stay with us. Your comments and feedback will help us to perfect the quality of our service and ensure our guests have a luxurious environment to enjoy their vacation experience there in the Caribbean. Thank you once again, your feedback is truly invaluable to us.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Amy F wrote a review Mar 4
1 contribution
I’d planned on waiting until I got home to write this review as I didn’t want small niggles to ruin my special family trip but attitude of the reception staff this evening was the straw that broke the camels back. Having visited 5 years ago and loving it I chose to return to this hotel despite some negative reviews. I assumed that it couldn’t have gone downhill that much. I am a independent travel consultant and have traveled to other resorts in Cancun, most recently the Grande Moon Palace which was outstanding but, travelling as a group meant ABR was a much more budget and mobility friendly option. (Not that it is at all accessible. Please go elsewhere if you have access needs) but having recently had a double hip replacement I wanted somewhere manageable on foot. I want to be fair and honest in my review. The good - on arrival we were greeted very warmly. Our rooms were clean and a much needed cool down after travelling for 24hrs. Our bags were brought up quickly so we were not hanging around. Javier has been wonderful in helping to arrange something special for a celebration. Pizza place and waiter are incredible and the only staff to build report, remembered us and have some kind of banter. The bad - Buffet food in Spoon is terrible. Dirty tongs and spoons being used across dishes. Cross contamination must be rife! 1.5hours waiting for a table of 7 when there are plenty of tables of 4… but no one has the initiative to push 2 together. Not good enough information given when booking the spa meaning rather than a couple experience we were separated and I was unable to do half of the activities due to disabilities. Not enough staff on the bars. The staff are working so hard that they cannot form relationships with the customers. They forget and make mistakes because they don’t have time to serve everyone to a higher standard. Food takes SO LONG to come. No wonder the wait time is long in the restaurants. Breakfast shouldn’t take 50mins to cook. Booking restaurants would be much better but when arriving to book at the allocated time, to be told “sorry system down” doesn’t really work. Find a solution. Weirdly, no ice cream on the menus anywhere. No Malibu left at the pool bar. We were told no they wouldn’t be getting more because there was none. For 3 days so far. The wine is vile! Chardonnay or heavy red. Watered down alcohol. There was a gin bottle in the mojito bar that looked like it was years old. Glasses not washed properly. No information given on premium pool which meant having settled in for the day, at lunch time we were asked to move. Antonio was very reasonable and helpful with this matter though. Toilets are so noisy. Air con sounds like it has plastic rattling around in it. Sinks are so high. At 5foot 4, brushing my teeth is effort. The ugly - 75% of the staff do not want to be here and are totally miserable. Bar staff are all grumpy apart from at the bar by the Caribbean restaurant. If you raise a concern or issue they couldn’t care less. Their attitude stinks and they have a very “oh well not my problem, just deal with it” point of view. Veronica on reception physically turned her back on my husband when he was offering feedback on entertainment. So rude. This evening we chose to head out to Cancun for dinner. We pre agreed a price with the bell boy for a return taxi. When we arrived home the taxi driver wanted to charge us $70 more than we have been told. Veronica did not care. Nor did anyone else. The manager sat and watched as the conversation got heated and didn’t step in. Veronica shooed a member of our party away with her hand. It’s shocking customer service. It’s very clear that the higher up staff here do not value you as a customer and do nothing to encourage rapport or return visits. This hotel has taken a drastic nosedive since 2018. No wonder it lost Sensatori status.
Read more
Date of stay: March 2024
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Karisma Hotels and Resorts, General Manager at Azul Beach Resort Riviera Cancun
Responded 2 weeks ago
Dear R85455GUamyf, Thank you very much for taking the time to share your experience on TripAdvisor, it was an honor to host your recent stay with us. While we are very happy to know you did find some aspects of your stay to be enjoyable, we are disappointed to learn of the challenges you encountered with services extended by members of our teams. Typically we are known to provide our guests with an unmatched level of service however we are very sorry if that was not your experience. We hope to have an opportunity to host you once again in the future, so that we may provide you with the stay you had envisioned.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Previous
123456
Not the right property for you?
There are more places to choose from in the Puerto Morelos area.
PRICE RANGE
$309 - $459 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
azul sensatori hotel, by karisma hotel puerto morelos, azul sensatori by karisma hotel
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Morelos
NUMBER OF ROOMS
435
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

AZUL BEACH RESORT RIVIERA CANCUN - Updated 2024 Prices & Resort (All-Inclusive) Reviews (Riviera Maya, Mexico - Puerto Morelos)

Frequently Asked Questions about Azul Beach Resort Riviera Cancun
Which popular attractions are close to Azul Beach Resort Riviera Cancun?
Nearby attractions include Croco Cun (3.1 miles), National Reef Park of Puerto Morelos (4.5 miles), and Unico Beach (3.8 miles).
What are some of the property amenities at Azul Beach Resort Riviera Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Azul Beach Resort Riviera Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Azul Beach Resort Riviera Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Azul Beach Resort Riviera Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Azul Beach Resort Riviera Cancun?
Conveniently located restaurants include El Charro, La Choza Del Puerto, and Matea Restaurante.
Are there opportunities to exercise at Azul Beach Resort Riviera Cancun?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Azul Beach Resort Riviera Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Azul Beach Resort Riviera Cancun offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Azul Beach Resort Riviera Cancun?
The staff speaks multiple languages, including English and Spanish.
Does Azul Beach Resort Riviera Cancun have any great views?
Yes, guests often enjoy the ocean view available here.