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Azul Sensatori Hotel, by Karisma

Certificate of Excellence
Carretera Cancun-Puerto Morelos km 27.5 | Manz 37, Super Manz 12, Bahia Petempich, Puerto Morelos 77580, Mexico
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Azul Sensatori Hotel, by Karisma
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Azul Sensatori Hotel, by Karisma
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4,456 Reviews from our TripAdvisor Community

Traveler rating
    2,641
    1,058
    469
    167
    121
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1,510
1,956
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,354)
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Gravesend, United Kingdom
1 review
4 of 5 stars Reviewed today NEW

Lovely hotel and we all had a great holiday, but we have been to the Egypt Sensatori which is a lot better all round. Just felt that the waiters round the pool was slow and not best place to go if you are looking for a beach holiday. The dolphin discovery trip was amazing and was worth every penny

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1 review
5 of 5 stars Reviewed yesterday NEW via mobile

Great resort, great activities! Jorge's bootcamp and the dance classes were lots of fun! Rooms were very clean. There was good variety in food. The Staff was very friendly and always ready to assist you!

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Hilton Head, South Carolina
1 review
4 of 5 stars Reviewed yesterday NEW

1) The yoga schedule needs to be advertised at the display with the other workout activities. 2) Please move the tractor or move the yoga area on rooftop or roof deck bar. The resort does not advertise the yoga area and schedule anywhere. The personal concierge Jose, on the first day told us where and when, and this is the... More 

Was this review helpful? Yes 1
London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This was our first trip to Mexico and it has been an amazing holiday. I have to say that the food is amazing & the staff could not do enough for you. I would certainly recommend this hotel. Very friendly. There is free Wi-Fi as we booked through Thompson. The hotel offer room service was at no extra cost, which... More 

Was this review helpful? Yes 1
Kingston-upon-Hull, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Just returned from an excellent two week stay at the sensatori resort, everything about the hotel is wonderful, the food, accommodation all of the staff. The one thing that made my holiday was the animation team, they are a real asset to the hotel. If you stay at this hotel, your holiday will be made even more memorable if you... More 

Was this review helpful? Yes 1
Southampton, United Kingdom
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We traveled May 5th- 19th as a couple looking to relax by the pool during the day and then eat and drink in the evenings. It's fair to say we did all of the above but couldn't help feel that something was missing. Having booked through Thomson the "Sensatori" experience was something we were more than looking forward to. Upon... More 

Was this review helpful? Yes 4
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed here June 2014 year for a family reunion. The resort was lovely, the beach absolutely wonderful, the swim-up suits beautifully appointed and the swim up itself was fabulous for our family with 3 kids, twins aged 3 and a 9 year old. The food was fanastic and the private events that we organized were beautifully organized - we... More 

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2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

We selected the Azul Sensatories for our daughters wedding. The event and stay was a perfect 10! Our butler Andrew was the best! His professionalism was sound! He took care of any and all our needs! The resort was beautiful and we can't wait to return!

Was this review helpful? Yes 1
Glasgow, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

We are nearly at end of our two week holiday and do not want to leave. This holiday has been exactly what we wanted as daytime couple holiday, relaxing, sunshine, pool and cocktails. We have been in premium section and it has been made all the better by the excellent service and company from Nancy and Luis. They have entertained... More 

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW via mobile

It's fair to say that it's the people that work at the Azur Sensatori make your holiday so enjoyable. Staying in the Premium section of the hotel, we have been waited on by Antonio, who is a real delight, he's always so happy and always looking after us. David is also a great chap, again, nothing is too much trouble... More 

Was this review helpful? Yes 1
KarismaHotelsResorts, General Manager at Azul Sensatori Hotel, by Karisma, responded to this review

Dear Jas987, thank you for taking the time of sharing your experience with us, as our guests’ opinion is very important to continue to improve and perfect the five star service to all of our guests. I'm glad to hear that everything was like you imagined and that our staff did their best to make stay enjoyable and memorable; the... More 

Hotel Review Summarization

What travelers say

  • Le chique(55)
  • Room service(44)
  • Very good(27)
  • Kid Club(19)
  • Beach bbq(15)
  • Playa del(14)
  • Mojito bar(14)
  • Mexican restaurant(13)
  • Great time(13)
  • Premium section(11)
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