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Azul Sensatori Hotel, by Karisma

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Carretera Cancun-Puerto Morelos km 27.5 | Manz 37, Super Manz 12, Bahia Petempich, Puerto Morelos 77580, Mexico
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Azul Sensatori Hotel, by Karisma
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4,870 Reviews from our TripAdvisor Community

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Traveler rating
    2,911
    1,144
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    127
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1,697
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,439)
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Leicester, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

We had a fantastic time staying at Sensatori, we stayed in the swim up premium suite and it was well with the money! In the premium pool the pool butler service was awesome Nancy, Luis, Pablo and Antonio were outstanding not only were they all lovely and polite but they were real characters and made you smile and laugh whilst... More 

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Toronto, Canada
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed yesterday NEW

Absolutely stunning property! Very very cleaned and well maintained. Luxurious adult-only area! A paradise for a photographer! Lots of space and lot of things to do. Amazing rooms with jacuzzi tubs. Very spacious. Awesome service! Everyday they bring bottled water (without asking) and whatever you need. Just ask. We traveled with our 18-month-old son and we stayed in family section,... More 

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Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed at the Azul Sensatori for a week for our Honeymoon on the 14th August and were not at all disappointed. Upon our arrival we were greeted by very friendly and helpful staff, we were sat in the rooftop lounge and given cold flannels and champagne whilst the staff sorted out our check in and delivered our luggage to... More 

Was this review helpful? Yes 4
Calgary, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed yesterday NEW

We travelled down to Sensatori for our wedding week with 19 adults and 3 children (all under the age of 3), and encountered several outstanding staff during the week. Our stay was a little different than most holidays as it was filled with several group activities off and on site, plus the wedding. So, they majority of this review will... More 

Was this review helpful? Yes 1
Toronto, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed yesterday NEW

Research! Research! Research! This was our first “family all-inclusive vacation” and we were not disappointed. We stayed at the Sensatori for 7 days (July 27-August 4) in a Family Ocean View Suite. My wife and I used to travel a lot prior to having children. We stayed in an all-inclusive resort once due to the hotel we loved staying in... More 

Was this review helpful? Yes 3
York, United Kingdom
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

Don't use the cash machine in the lobby - our credit/debit cards were used fraudulently three months later in South Korea. Otherwise, a grand holiday. Please ignore criticism from you'll find on any hotel, normally put up by people with the spelling skills of a five year old. Wade out past the seaweed, and you'll be fine.

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Diss, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Sensatori Staff at the members pool were excellent. Thank you to, Pablo, Antonio, Nancy and Luis for doing an excellent job looking after us. hotel has great facilities and the food is excellent. Simon, Julie & Pippa

Was this review helpful? Yes 4
Glasgow, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

this is our 1st visit to Sensatori Mexico and we are not disappointed, the hotel is absolutely stunning we are in the premium junior swim up suite and it is very relaxing. We have our own private pool area with butler service, the food is 1st class with no shortage of restaurants to choose from and the best part is... More 

Was this review helpful? Yes 1
Gloucester, Virginia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I stayed at Azul Sensatori with another couple August 21-25. This was my fourth time staying at a Karisma Resort and I have to say it was just as good as the rest. We had two rooms both swim ups in the premium section. We arrived and were greeted by the staff as usual and they took care of us... More 

Was this review helpful? Yes 3
2 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This was our third trip back to the Sensatori, and also our 6th trip to a Karisma property. Everything was excellent, particularly the staff. Special mention goes out to the following people who really made our trip: Rogelio - our pool waiter for the entire week Alfredo, aka "Mama Bear" - our bartender who made our drinks for Rogelio (Crown... More 

Was this review helpful? Yes 3
Hotel Review Summarization

What travelers say

  • Le chique(55)
  • Room service(44)
  • Very good(27)
  • Kid Club(19)
  • Beach bbq(15)
  • Playa del(14)
  • Mojito bar(14)
  • Mexican restaurant(13)
  • Great time(13)
  • Premium section(11)
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