We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Azul Sensatori Hotel, by Karisma

Certificate of Excellence
Hotel website
Hotel deals
Carretera Cancun-Puerto Morelos km 27.5 | Manz 37, Super Manz 12, Bahia Petempich, Puerto Morelos 77580, Mexico
Special Rate
Free Room Upgrade
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Professional photos
Azul Sensatori Hotel, by Karisma
View Map
Add Photo Write a Review

4,861 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    2,903
    1,143
    505
    183
    127
See reviews for
1,695
2,103
28
20
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,435)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (4861)
  • Mar-May only
    (1377)
  • Jun-Aug only
    (1351)
  • Sep-Nov only
    (928)
  • Dec-Feb only
    (1205)
All months
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed yesterday NEW

This was our third trip back to the Sensatori, and also our 6th trip to a Karisma property. Everything was excellent, particularly the staff. Special mention goes out to the following people who really made our trip: Rogelio - our pool waiter for the entire week Alfredo, aka "Mama Bear" - our bartender who made our drinks for Rogelio (Crown... More 

Was this review helpful? Yes 1
Sunderland, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

I had such a good time here the staff are friendly and go the extra mile for you there is loads of stuff to do for the family and for friends there are loads of trips for everyone to do, best hotel I have been to

Was this review helpful? Yes
Wyomissing, Pennsylvania
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I see alot of reviews against the hotel in regards to seaweed. Although I agree this was unpleasant, this is not something that the hotel has control of. If you read up on the issue, it's something that is causing issue for most of the Mexican coast as well as neighboring islands. Last I saw the tourism bureau was investing... More 

Was this review helpful? Yes 1
Georgetown, Canada
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I am a beach lover and was so sad to see the seaweed, the ocean was full of it, and the piles on the beach..... you'd have to see to believe. Rooms were nice. Staff was lovely, especially Eva. The salsa and guacamole at the Caribbean restaurant is a must. Make sure you go to the beach party night, great... More 

Was this review helpful? Yes 3
KarismaHotelsResorts, General Manager at Azul Sensatori Hotel, by Karisma, responded to this review

Dear shelly b Thank you very much for your review, detailing your experiences from your stay with us. It is a pleasure to read the great feedback about the rooms, our Staff, they are the ones who make a difference in service and as well we appreciate your great comments about our Food and Entertainment during your stay, however I... More 

Queens, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

This was our second visit to Azul Sensitori. Our first visit was in April 2014, We loved the resort so much that my husband and I became Prestiege Traveler members. We could not wait to return. My family (husband, 19 year old daughter, 15 year old son and myself) stayed in adjoining rooms from August 18 - 25. From the... More 

Was this review helpful? Yes 1
London, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

After spending last holiday in Sensatori Jamaica we expected at least the same, unfortunately this hotel is not even near 5 star the hotel in Jamaica. We are not going to write about positives, there was lots of them and other people have already mentioned those in their reviews. We would like to focus on things that need to be... More 

Was this review helpful? Yes 3
KarismaHotelsResorts, General Manager at Azul Sensatori Hotel, by Karisma, responded to this review

Dear kasia0808, We want to thank you for taking time to share with us your feedback of your recent stay with us at Azul Sensatori. Welcome back!!! Thank you as well about your positive comments about Azul Sensatori Jamaica. We are very sorry to hear about the mentioned inconvenience during your stay and that you were unable to compleataly enjoy... More 

Worcestershire
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We have just spent 11 days at Sensatori Mexico and what an experience it's been. A short trip from the airport and you have arrived, you are welcomed into an air conditioned room with cold fragranced flannels and a glass of fizz. Even the basic rooms are massive, we had a sea view room that overlooked the pool and the... More 

Was this review helpful? Yes 3
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This hotel is fantastic! Highly recommended. We stayed for 2 weeks and they look after us extremely well. Staff were always found to be pleasant and helpful. Food choices were really good as was quality. There is only one buffet type restaurant the others all offer sit down meals. Drinks on all inclusive include all branded spirits not just the... More 

Was this review helpful? Yes 3
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We visited Azul Sensatori in August 2015 for a 2 week, large group holiday (Thomson) as one of our party was having a wedding here. It took around 45 minutes on the coach from Cancun airport and we were warmly greeted to champagne, bottled water and cold towels whilst staff dealt with our reservation/check in. We were directed to our... More 

Was this review helpful? Yes 4
Philadelphia, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This has been a wonderful family vacation we have experienced. This Resort is absolutely amazing! There has been so much to do for each one of us every day. The service has been unremarkable! I would especially like to thank Luis the pool butler. He was always very attentive to all our needs, from giving us fresh towels to making... More 

Was this review helpful? Yes 2
KarismaHotelsResorts, Director General at Azul Sensatori Hotel, by Karisma, responded to this review

Dear Suemclav: Thank you for your comments of your vacations. we apreciete your great comments about our amazing resort and the service received. Thank you as well for the positive comments about Luis pool butler. We´re looking forward to see you soon and welcome you back to Azul Sensatori . Kind Regards Jorge Herran General Manager More 

Hotel Review Summarization

What travelers say

  • Le chique(55)
  • Room service(44)
  • Very good(27)
  • Kid Club(19)
  • Beach bbq(15)
  • Playa del(14)
  • Mojito bar(14)
  • Mexican restaurant(13)
  • Great time(13)
  • Premium section(11)
Questions? Get answers from hotel staff and past guests. Ask a question

4,674 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (4213)
Viewed
View from room (243)
Viewed
Pool/beach area (861)
Viewed
Dining (355)
Viewed
Business center/function rooms (19)
Viewed
Room/suite (691)
Viewed
Hotel & grounds (708)
Viewed
Family/play areas (63)
Viewed
Bathroom (64)
Viewed
9:59
Videos (2)
Viewed
Other (1207)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (424)
Viewed
Amenities (98)
Viewed
Beach (21)
Viewed
Children's Pool (5)
Viewed
Family Jacuzzi Suite (25)
Viewed
Honeymoon Oceanfront Jacuzzi Suite (35)
Viewed
Junior Jacuzzi Suite (27)
Viewed
Luxury Jacuzzi Suite (27)
Viewed
Pool (47)
Viewed
Restaurants and Bars (89)
Viewed
The Hotel (50)

Management photos: Courtesy of the property manager

Viewed
All management photos (37)
Viewed
Hotel & grounds (3)
Viewed
Dining (5)
Viewed
Family/play areas (1)
Viewed
Room/suite (8)
Viewed
Business center/function rooms (1)
Viewed
Other (19)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Also consider these accommodations in or near Puerto Morelos
0.9 mi away
Azul Beach Hotel, by Karisma
Azul Beach Hotel, by Karisma
#4 of 25 in Puerto Morelos
4.5 of 5 stars 2,141 reviews
19.7 mi away
Azul Fives Hotel, by Karisma
Azul Fives Hotel, by Karisma
#43 of 201 in Playa del Carmen
4.5 of 5 stars 3,285 reviews
3.6 mi away
Royalton Riviera Cancun Resort & Spa
Show Prices
Show Prices
Show Prices
0.2 mi away
Secrets Silversands Riviera Cancun
1.6 mi away
Excellence Riviera Cancun
Excellence Riviera Cancun
#3 of 25 in Puerto Morelos
4.5 of 5 stars 8,502 reviews
6.6 mi away
Moon Palace Golf & Spa Resort
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay