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Ocean Coral & Turquesa

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S.S. 12, Mza 15, Lote 1-02 | 103 Predio María Irene, Puerto Morelos 77511, Mexico
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1 room 1 guest
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7,997 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Wheeling, West Virginia
Level Contributor
45 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed yesterday NEW

This property and the employees are fantastic. I cannot for the life of me figure out why anyone would or could write a negative review. we travel often & stay at very nice locations & properties & this one is a gem. yes, it is large & you must walk a little bit...so what! One really needs a bit of... More 

Was this review helpful? Yes
Charlotte, North Carolina
1 review
4 of 5 stars Reviewed yesterday NEW

8 of us (4 rooms) stayed at this lovely resort from August 19 to the 25th. We were able to get Privilege rooms which was nice. Yet, 1 of the rooms had a massive humidity issue that even though was reported, never got corrected. The resort itself is beautiful, very clean and well taken care of. My recommendations would be... More 

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London, United Kingdom
Level Contributor
32 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed yesterday NEW

Usually , when we revisit a resort , we have high expectations and it is never as good as the first time , but OCT did not disappoint . We were originally in block 11 , but with the daily outdoor night time disco , it was very loud and we were moved to block 12 .The rooms in block... More 

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Loveland, Colorado
1 review
3 of 5 stars Reviewed 2 days ago NEW

Resort itself was very good ! Food,rooms,and wait stuff. Now for the Wedding department it was a disappointment! When planning we called direct to make sure of prices .When we arrived we were hit with additional charges more for PP for dinner We asked why ? Answer "Type O" (on there part) My Response it was on our contract? Didn't... More 

Was this review helpful? Yes
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We recently stayed in the Ocean Coral &Turquesa and found it to be very relaxing. The staff were very friendly especially Gustavo on the pool bar, who was very experienced and would have a drink ready when he saw your glass was empty. Irene who served us drinks on the beach was very friendly too. Didier in the restaurant was... More 

Was this review helpful? Yes 2
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this review

Dear Caroline C, We are thankful for your observations regarding your stay in our property. It is pleasant to learn that you had a nice and relaxing stay. Furthermore, that you were satisfied with our offer and the friendliness of our staff. Thank you for your observations regarding the night time activities, and also for recommending our resort to the... More 

1 review
5 of 5 stars Reviewed 2 days ago NEW

We went there for three days to swim, lay around and eat as our last two vacations were rather hectic. The friendly staff made sure our every need was met. The food was excellent and the service outstanding. A special thanks to Ivan and Cesar Vidal,who made our stay special from beginning to end. Upgrade to Premium, you won't be... More 

Was this review helpful? Yes
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this review

Dear Garret N, It is gratifying to learn that you found satisfactory our facilities, offer and staff, and overall you had a great time at our resort. We truly appreciate your kind comments and that you recommend our H10 Premium Vacation Program. We hope that when returning to our vacation destination, you will give us the opportunity to welcome you... More 

A TripAdvisor Member
5 of 5 stars Reviewed 2 days ago NEW

We were looking for relaxation as our last two vacations were kind of hectic. No tours, just peace and quiet. We found it here. The friendly staff took care of our every need efficiently. And the food was excellent. A special thanks to Ivan and Cesar Vidal, who helped make the trip a truly wonderful experience. One more thing, upgrade... More 

Was this review helpful? Yes
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this review

Dear TripAdvisor Member, We are thankful for choosing our resort for your last vacation and for sharing your comments about your stay with us. Furthermore, we are glad to learn that you had a relaxing holiday at our resort and appreciated the good service provided by our staff. Thank you for posting your review and for recommending our H10 Premium... More 

Cape Coral, Florida
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My husband ,10 year old son and I spent 13 days here. We had an amazing time! The resort is beautiful. It is a short ~ 20 minute drive from Cancun airport. We booked the privilege club prior to arrival and it it was well worth it. Junior suite accommodations were perfect for a family of 3. We were in... More 

Was this review helpful? Yes 8
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this review

Dear MichaelsMommy, We want to express our gratitude for choosing our resort for your last vacation and for taking the time to post a review regarding your stay in our property. With reward we learn that you specially appreciated the work and friendliness of our staff; we are aware that it is because of them that we are able to... More 

Lanark, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Truly fabulous service from Gustavo and Juanita , without question the most attentive and professional staff at this Hotel . Their attention to our family meant a great experience at both the Pool and Lobby bars .Well done :)

Was this review helpful? Yes 2
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this review

Dear S d, We truly appreciate your kind note regarding your recent stay at our resort. It is rewarding for us to learn you appreciated the work and friendliness of the members of our staff. Be sure that we will extend your comments and gratitude to Gustavo and Juanita from our bar, they will be glad to hear from you.... More 

Chicago, Illinois
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This was our first time experience as a family vacation and we decided to go with Ocean Coral, this was exceptional service. Enjoyed every minute of our stay and hopefully looking forward to returning.

Was this review helpful? Yes 1
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this review

Dear MyrnaC1, We want to express our gratitude for choosing our resort as your vacation destination for your family trip. It is good to learn that you had an enjoyable experience and that you received an exceptional service from our staff. Thank you for taking the time to post your review on this site. We will be glad to host... More 

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