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Ocean Coral & Turquesa

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S.S. 12, Mza 15, Lote 1-02 | 103 Predio María Irene, Puerto Morelos 77511, Mexico
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Ocean Coral & Turquesa
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7,831 Reviews from our TripAdvisor Community

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Traveler rating
    4,030
    2,249
    930
    373
    249
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2,766
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,729)
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Saint Louis, Missouri
1 review
5 of 5 stars Reviewed yesterday NEW

This is undoubtedly the best vacation I've ever taken. The people are so friendly. I'd like to give a special shoutout to Amin, Bernie, Sugar, Russo, and Sexy Chocolate, who helped us to understand their resort and were more like friends to my family than just workers at the resort. They had a special show every night except Sunday, which... More 

Was this review helpful? Yes
2 reviews
4 of 5 stars Reviewed yesterday NEW

Family of 4 that traveled wirh another family. Whole we did not get the room we asked for and management service was lacking in customer service skills this resort delivered on food and entertainment for kids and adults. Our boys were 12 & 14 and they had a blast. Pool side games and activities kept our minds off the fact... More 

Was this review helpful? Yes 3
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this review

Dear momof2boysandadog, We are thankful for your observations regarding your stay in our property. It is pleasant to know that you really enjoyed the variety in our facilities and offer, and that you specially appreciated the good performance of our entertainment staff. It is good to learn that despite the little issues you encountered, you were satisfied with the hotel... More 

Florence, Kentucky
1 review
5 of 5 stars Reviewed 2 days ago NEW

Our trip to Ocean Coral was awesome! The ocean was a mess with seaweed so my group of 18 had to spend the majority of our trip at the pool. However, the resort is big enough that we were not crowded by other guest but also small enough that our group was able to stay relatively close even if we... More 

Was this review helpful? Yes 2
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this review

Dear Jessica E, With reward we learn that your girls’ trip at our resort was enjoyable for all the members of your group, and that overall you had an amazing time at OCT. We truly appreciate that you took the time to post your review on this site. We hope to have the opportunity to host your entire family soon.... More 

dracut,ma
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We have stayed at AI's in Mexico over 20 times . We have stayed at Iberostar's, Riu's, Sandos, Secrets ect. Check in: Good. We upgraded to an ocean view room so we could have connecting rooms as we booked 2 rooms as we had 3 kids with us. I noticed we were already assigned the rooms on the packet they... More 

Was this review helpful? Yes 1
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this review

Dear triciae3, We want to express our gratitude for choosing our resort for your vacations. We lament hearing that the Vacation Program caused you inconveniences and prevents you from returning to our resort. Please allow us to enlighten that the Vacation Club has an independent operation from our resort; even so, as we care about our guests’ satisfaction, we will... More 

Coventry, United Kingdom
1 review
4 of 5 stars Reviewed 2 days ago NEW

We stayed at Ocean Coral & Turquesa for 12 days in July 2015. This was our first time in Mexico, we were greeted by a friendly bell boy who took our cases immediately and assured us that they would be delivered to our room. Check in was nice and easy which is exactly what you want after a long flight,... More 

Was this review helpful? Yes 3
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this review

Dear Mickey W, It is gratifying to learn that you have chosen our resort for your first visit to Mexico, and that your experience at OCT was satisfactory and exceeded your expectations with our services, facilities and staff. We are grateful for posting your review and we hope to have the opportunity to host your vacations on your next visit... More 

Bolingbrook, Illinois
1 review
4 of 5 stars Reviewed 2 days ago NEW

This is a very pretty resort with a friendly staff! I was worried about a few things after reading some of the reviews here, but most turned out to be non-issues for us. For starters, check-in was pretty simple and I found the front desk staff to be both friendly and accommodating. Many reviewers said that we would need a... More 

Was this review helpful? Yes
Brantford, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I have now tried a few different AI resorts out and so far this has been my favourite. We stayed in May 2014. We all had an amazing time. The entertainment was great, we enjoyed the water aerobics, beach party, buffet theme nights, karaoke and live bands for dancing. Since going here I haven't enjoyed the entertainment as much anywhere... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 2 days ago NEW

I love this resort, the food, the service, the entertainment staff is amazing specially Gustavo, Raul, Oscar and Julio!!! They are the best!!! The foam party is super fun and if you go there you have to go the shows!!! They have a different one per night, you definitely have to be there!! They are so talented!!

Was this review helpful? Yes
Naperville, Illinois
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I traveled to OCT in March this year with girlfriends. I have been to other AI resorts, 2 of them being in Rivera Maya. The OCT--The resort grounds are well maintained and are really pretty. It is great to have 4 different pools! The layout of the resort is good. Not too big not too small. Biggest thing is if... More 

Was this review helpful? Yes 4
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this review

Dear EMarie, Thank you for choosing our resort for your last vacations and for talking the time to share your comments about your experience with us. We would like to apologize for the inconveniences that you may encounter during your vacation and prevent you from returning to our resort. Thank you for sharing your remarks about our operation and for... More 

Staten Island, New York
1 review
5 of 5 stars Reviewed 3 days ago NEW

Had a great time very friendly staff had good food ! Place was very clean as well as the rooms ! Bernie from the entertainment staff was excellent and offered many places to go they have games and music by the pool I would refer this place to my friends and family we had a great time and would come... More 

Was this review helpful? Yes 1
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this review

Dear xoliloreo, We want to express our gratitude for taking the time to share your observations regarding your stay in our property. It was very pleasant to learn that you enjoyed our staff, services, facilities and that we were able to provide you a delightful stay. We would like to thank you for your recommending our resort to the users... More 

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