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Secrets Silversands Riviera Cancun

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Bahia de Petempich SM 12, Mz 31, Puerto Morelos 77580, Mexico
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Secrets Silversands Riviera Cancun
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Secrets Silversands Riviera Cancun
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6,300 reviews from our community

Traveler rating
    4,433
    1,263
    379
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    79
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305
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Secrets Silversands Riviera Cancun
See the most recent reviews
West Bend, Wisconsin
1 review
1 of 5 stars Reviewed November 13, 2011

My wife and I spent 7 days at the Silversands in June, and we where extremely disappointed in both the staff and the facilities. It began with the check in staff - we had requested an upgrade because it was our 10th anniversary. We were told by our apple rep this is done regularly especially during the off season. When... More 

Was this review helpful? Yes
info_sesrc, Social Media Coordinator/E-Concierge at Secrets Silversands Riviera Cancun, responded to this review

Dear Gurinluk, We have indeed offered suite upgrades in some occasions to our guests when the resort’s operations and availability permit this. Regretfully we were unable to offer you this during your stay and we feel deeply sorry if this had demised your perception toward your experience in our resort. Please be certain that the service quality and our attention... More 

Senior Contributor
24 reviews 24 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 12, 2011

We arrived at ss and there is a sewage smell really bad as you drive up and walk in the resort. There were people waiting to check in. We were preferred club and they immediately took us away for a tour of the resort and took us to the preferred club to check in. They did not ask us to... More 

Was this review helpful? Yes 1
Baltimore, Maryland
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 12, 2011

My husband and I just returned from the Secrets Silversands on 11/10/11 and we were very impressed! WE've been to the Secrets Capri and Secrets Excellence about 4 years ago so we tried out the square deal because we knew we couldn't go wrong! The silversands was newer and more contemporary which we enjoyed as well (not to mention 15... More 

Was this review helpful? Yes 5
Boise, Idaho
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 12, 2011

Had a wonderful experience at Secrets Silversands. Great rooms, great food, great service, great pools, great view, but wow, this was a lousy beach. Stayed 8 nights, did not swim at all. Seaweed on the beach, narrow beach, rocky ocean front. Stayed by the pools, the hotel grounds were excellent. Best food at a Mexican All-Inclusive yet. Will stay at... More 

Was this review helpful? Yes 1
Wisconsin
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 11, 2011

Just got back from a vacation with 3 of my cousins - we stayed at the Secrets Silversands because it had high ratings from Apple Vacations. Upon arrival we were greeted with a cool, damp towel with a lavender scent and a glass of champagne. Our room was very nice, but as indicated on lots of other reviews, there is... More 

Was this review helpful? Yes 1
info_sesrc, Social Media Coordinator/E-Concierge at Secrets Silversands Riviera Cancun, responded to this review

Dear Sue P, We truly appreciate you have taken the time to share your comments on your stay with us through this mean. We always value our guests feedback since we are constantly looking for areas of opportunity to improve to offer better service and experience to our guests. We are overjoyed to know that you have enjoyed our resort,... More 

Edmonton, Canada
1 review
2 of 5 stars Reviewed November 11, 2011

helo we are staying at secrets , silversands it is ok but the hotel has a bad stink like sewage and the beach sucks, cant swim there. also we went on the timeshare presentation and it was ok ,in fact we were gonna buy. The sales person was great, but when the manager Miguel came over he was very rude... More 

Was this review helpful? Yes
info_sesrc, Social Media Coordinator/E-Concierge at Secrets Silversands Riviera Cancun, responded to this review

Dear Butter80, On behalf of Secrets Silversands Riviera Cancun management and staff, we wish to thank you for taking the time to share your comments about your stay with us. I regret to know that you have had a negative experience with representatives from Vacations Club during their presentation at our sister property. Please be certain this is not the... More 

st louis, missouri
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 11, 2011

this was our first trip to secrets. we were pleased and impressed. we have traveled to an AI at least twice every year for the past 8 years to somewhere in mexico or the caribbean. this place has all the perks. beautiful, immaculate property. excellent food (so important at an AI). delightful staff. impressive service. full size top shelf liquor... More 

Was this review helpful? Yes 1
Horsham, Pennsylvania
1 review
4 of 5 stars Reviewed November 10, 2011

We just returned from this resort 11/9. Very disappointed in the beach and that our agent sold us on this one, perhaps because it was a square deal. My own fault for not doing enough research prior. Other than the disappointment of the beach, the resort itself and its staff and the food were excellent!! Friendly people everywhere. When we... More 

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saint louis
Contributor
11 reviews 11 reviews
6 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed November 9, 2011

We just returned from our second stay at SSS. We have been at Capri and Vistana before as well. Silversands is still very beautiful. We especially love the spacious rooms and the great porch seating for reading and relaxing. The restaurants are great and every service person was friendly and helpful. We both had 2 massages which were also exceptional.... More 

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info_sesrc, Social Media Coordinator/E-Concierge at Secrets Silversands Riviera Cancun, responded to this review

Dear Debster1, We appreciate your feedback as it provides us with information that is helpful in identifying those areas of opportunity we may be overlooking. We are overjoyed to know that you have enjoyed the layout and space from our suites, the quality of therapist and treatments in our Secrets Spa by Pevonia, service in our restaurants and pool and... More 

Baton Rouge, LA
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 9, 2011

I've read a lot of reviews about the beach being less than desirable at this location, but I have to strongly disagree. Yes, there were rocks on the beach and a reef offshore. BUT, there were tons of fish all over the place to watch and dozens of conch shells laying around to be collected. I think people that rate... More 

Was this review helpful? Yes 2
Hotel Review Summarization

What travelers say

  • Main pool(84)
  • Room service(76)
  • Entertainment staff(52)
  • Very nice(33)
  • Top shelf(28)
  • Very good(27)
  • Ocean views(26)
  • Other resorts(26)
  • El Patio(25)
  • Great time(22)
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