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Secrets Silversands Riviera Cancun

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Bahia de Petempich SM 12, Mz 31, Puerto Morelos 77580, Mexico
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Secrets Silversands Riviera Cancun
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6,618 Reviews from our TripAdvisor Community

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Traveler rating
    4,687
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2,098)
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1 review
5 of 5 stars Reviewed yesterday NEW via mobile

The entertainment team was amazing, we were involved everyday in games they hosted and made sure to make the show at the theater every evening. They made sure to greet us by name and with a smile all day every day while we were there. We will miss Miguel, Ana, Juan, Jebron, Stephanie, and Paty very much! These guys made... More 

Was this review helpful? Yes 2
Chicago, Illinois
1 review
5 of 5 stars Reviewed yesterday NEW via mobile

From the moment we arrived everyone was extremely wonderful and helpful. Our room was ready immediately, Hector brought us to our room and we absolutely loved him! He showed us around the resort and started off our trip great! The food was fantastic, especially the breakfast at World Cafe and dinner at Oceana. The staff at all of the restaurants... More 

Was this review helpful? Yes 5
Johnson City, Tennessee
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed yesterday NEW

This resort was great! I researched Secrets Silversands quite a bit before we left so I wasn't really surprised by much. I'll list the positives, negatives, and tips before you go. Positives- Customer Service!- Everyone was helpful and always made sure you had a drink and were happy. The Room- Hot tub in the room, great shower, plenty of space.... More 

Was this review helpful? Yes 4
Contributor
11 reviews 11 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed yesterday NEW

Waw! Amazing way to spend our honeymoon, weather was fabulous (June-"rainy season") The hotel was clean, inviting and friendly. The staff literally cant do enough for you. If you like food you will love this hotel. Every night a different choice of restaurant, French one is AMAZING. The service was brilliant, something different every day going on for people by... More 

Was this review helpful? Yes 4
Whittier, California
1 review
4 of 5 stars Reviewed yesterday NEW

The hotel and its employees were wonderful! The front desk manager, Roger Carrillo, KNOWS excellent customer service. We can't express enough our appreciation to him for doing whatever it took to make our vacation excellent! We had an excellent anniversary trip because of him!

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

This resort was absolutely beautiful and the staff was amazing. We traveled to Cancun for my college friend's wedding here at the fabulous Secrets Silversands. It is close to the airport but feels very secluded. We were greeted with a fresh towel and a glass of champagne... Immediately the mood was set! We were here to attend the wedding festivities... More 

Was this review helpful? Yes 4
Senior Contributor
41 reviews 41 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This will be an unexpectedly long review after a wonderful five-day stay at Secrets Silver Sands. First, we had a friendly and efficient check in experience. Our room (3301) was a pool view junior suite in the preferred club area. It was roomy, very clean, and the air conditioning worked great. The TV had Miami channel 10 and several english... More 

Was this review helpful? Yes 4
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

We were guests for a week from June 12-19th at the all inclusive Secrets Silversands. We arrived on a cloudy Friday and headed into nonstop rain Saturday and Sunday from a tropical storm. We lost power several times, and really were without television most of the week due to the storm. That said, the staff was fantastic and worked around... More 

Was this review helpful? Yes 4
Hullbridge, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Great resort, huge amount of choice in restaurants, bars and pools. Rooms very nice, modern and well maintained. Housekeeping, bar and waiting staff, reception and entertainment staff all very friendly and very helpful. Would highly recommend!

Was this review helpful? Yes 1
2 reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

Stayed here the start of June on honeymoon this hotel is amazing and the staff are a credit to the place they could not do enough for you! After a slightly rocky start with room mix ups, after a day this was rectified and certainly made up to us! The pools, there are plenty suiting different tastes we had a... More 

Was this review helpful? Yes 3
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