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Secrets Silversands Riviera Cancun

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Bahia de Petempich SM 12, Mz 31, Puerto Morelos 77580, Mexico
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7,946 Reviews from our TripAdvisor Community

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Telford, Pa
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed today NEW

Feb 3-7 stay. Great stay!! We traveled with another couple and the purpose was to celebrate our husbands 50th birthday. I was disappointed at check in to learn that because our travel agent didn't put "a note" that we wanted rooms next to each other they would not accommodate our request. They put us at opposite ends of the resort.... More 

Helpful?
Thank Jill S
Manchester, Iowa
1 review
5 of 5 stars Reviewed yesterday NEW

Secrets Silversands really caters to your every needs. The staff is unbelievable, I've never met such hard workers. They truly care and want to be sure you have everything you need. Shout out to Sayri!

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Helpful?
Thank ah062016
Montreal, Quebec
1 review
5 of 5 stars Reviewed yesterday NEW

There is nothing bad to say about this resort except to say that we ate and drank too much. The service is exceptional, the entire staff is very friendly and helpful. The room was very clean as well as the grounds around the hotel. I would like to give a special thanks to 3 individuals that stood out during our... More 

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Helpful?
Thank ben611
High Wycombe, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

We stayed at the hotel two and a half years ago and had such a great time, we returned to spend a special anniversary there. We requested the same swim out room we had the first time, and were delighted to find our wish granted, and 'Welcome Back' written with rose petals in our room when we went in. The... More 

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Helpful?
Thank Sue C
Pierce, Nebraska
1 review
5 of 5 stars Reviewed yesterday NEW

This was our first time in Mexico and were worried if we chose the right resort. Well we did!! It was an amazing experience. I cannot say enough about the staff. They are so friendly and by the end knew us all by name. Anna Banana was the most amazing person we met. She greeted us with a hug and... More 

Helpful?
Thank Shannon W
A TripAdvisor Member
5 of 5 stars Reviewed yesterday NEW

First time to Mexico, first time at an all inclusive resort but have traveled a ton and work in the hotel industry. This experience was top notch with the friendliest hotel employees across the board; fantastic food, wonderful amenities and I loved the size of the resort. Best of all was the entertainment crew including Ms. "Anna Banana". What fun... More 

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Helpful?
Thank A TripAdvisor Member
London, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

We went here with 2 other couples in October. We were all celebrating our anniversaries and couldn't have chosen a better place! Secrets went above and beyond with champagne and flowers in our rooms and the service overall is like nothing we have all experienced at an all inclusive. I highly recommend upgrading, just having those extra perks especially for... More 

Helpful?
Thank Denise T
Anonyme Island, Seychelles
Level Contributor
135 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Back after some years , based on our first good experience , we met friends who really took care of us two. I will thanks again Mr.Victor Maravilla , for his friendly and professionally touch and I will drink always with him an "ojo rojo" if possible. Thanks also to Mr. Sozaya for his support and friendship. Wish good luck... More 

Helpful?
1 Thank Andre D
Edmonton, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Our first room was not what I had booked. We were told it was an upgrade due to the one we reserved having been oversold. Main floor room with loungers and access to the lazy river pool just outside. I prefer to be in a room on an upper floor, with a balcony to relax in and take in the... More 

Helpful?
1 Thank Karen S
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

Well the weather was beautiful and people very friendly and helpful.First I want to say the staff were great they really work hard and make ur stay very pleasurable.My favorite was Jaun he did the water aerobics in the main pool along with Anna and Sairy which were good too .Also had fun at bingo and the club at night... More 

Helpful?
Thank Debbie M
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