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All 23 Puerto Morelos hotels

Secrets Silversands Riviera Cancun

4.5 of 5 Resort (All-Inclusive)   |   Bahia de Petempich SM 12, Mz 31, Puerto Morelos 77580, Mexico
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Ranked #2 of 23 hotels in Puerto Morelos
A recent review
3 of 5 stars reviewed yesterday
Mrmontreal1
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4,843 people have reviewed this hotel

Traveler rating
    3,292
    1,007
    335
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    76
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,499)
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English first
2 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed yesterday NEW

We stayed at the secrets silversands for our honeymoon we payed top notch money for that place but it's not worth it at all. when u pay top money u expect everything to be tip top .. Employee's and staff are A1 ,Food is good.. The bad things are no life no music dead atmosphere and let's not forget to... More

Was this review helpful? Yes 1
Mt. Vernon
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

Just got back to reality from Secrets Silversands. The resort was great!! When we arrived - we were upgraded to a swim-out room - very nice surprise! The staff were excellent from the moment we arrived to the time we had to leave. Lots of restaurants and food choices. Rooms were very clean and spacious. There were plenty of chairs... More

Was this review helpful? Yes 1
Boulder, Colorado
1 review
5 of 5 stars Reviewed yesterday NEW

Traveled as couple, +6 family/friends. July 13-21. Room 3211 Second Silversands stay, in the past 12 months. Silversands shines, because of its people. It’s that “ever present smile” from all of the Staff, that continually makes the difference. Two, out of those 52 weeks a year, you need to experience this level of personal service. That’s why my review, will... More

Was this review helpful? Yes 1
Chicago, Illinois
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed yesterday NEW

I have never been one to go to the same place more than once - I would rather explore new destinations... The Silversands however had us come back now for the 4th time... Every time we said it was great and could not be better - only to find the next trip that indeed they got even better... We just... More

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Belfast, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW via mobile

Loved our yearly holiday here staff went up and beyond to accommodate guests. The staff we had most encounters with Adrian, Andrea,Delmy, Nancy, Antonio, Itjia, India, Felipe,Juan, Luiz and Esther went up and beyond there duties but it's unfair to say the rest didn't because anyone you come in contact with are very nice and helpful. We arrived to a... More

Was this review helpful? Yes 1
dallas
2 reviews
5 of 5 stars Reviewed yesterday NEW

This was our second time staying at secrets silversands. Excellent resort. Very relaxing with all the spa music surrounding the resort. Our family stays here because we know the restaurants have excellent food. There is not one restaurant that served bad food during our last two vacations here. Whether its a company trip or family (over 18) trip choose this... More

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Reviewer
4 reviews 4 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I booked this property for an adults only family vacation and loved it! Excellent food everywhere & great bar service at the pool (thanks Esther)! The entertainment team was fabulous, especially India, Jhonny, and Moreno, fun and energetic! We were even able to send baby sea turtles on their way-lots of things to make it a very memorable experience!

Was this review helpful? Yes 3
Aldo D, Social Media Coordinator & E-Concierge at Secrets Silversands Riviera Cancun, responded to this review

Dear Lori W, Thank you for your excellent review on TripAdvisor. We are truly happy to read you enjoyed our adults-only resort and our Unlimited-Luxury® concept. As you experienced, the blend of those two factors provide a unique experience which create lovely memories. It is our hope to be your host in the future. Best wishes, Aldo Delgado Betancourt Social... More

Washington DC, District of Columbia
Contributor
14 reviews 14 reviews
13 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

I must of read review after review. I couldn't understand why all of a sudden so many good reviews. I wanted to go to this resort for years, but didn't want to be disappointed. Finally it's my turn to rate this resort. It was so wonderful I would go back but unfortunately I heard Secrets Maroma was a step up,... More

Was this review helpful? Yes 5
Houston, Texas
1 review
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

**Disclaimer - this is a VERY detailed review so unless you want details, skip this review!** My husband and I decided on this as our honeymoon spot. We booked for 7 nights back in December. We were here from July 14-21st and stayed in a junior swim up preferred suite. Here are the details of our experiences: AIRPORT PICK UP:... More

Was this review helpful? Yes 6
Aldo D, Social Media Coordinator & E-Concierge at Secrets Silversands Riviera Cancun, responded to this review

Dear Amber S, Thank you for sharing your feedback through this mean. Your comments are truly valuable for us, as this allow us to improve our service levels and product. We truly regret hearing that our evening dining options have not met your expectations; we encourage our guests to provide us with their feedback in regards of our services during... More

vancouver
2 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Secrets Silversands is a very nice resort. We were there for a quick 6 night stay. The location is just a little bit north of Puerto Morelos. There is a turn off from the main road and then it is about 2 miles down a remote desolate road to the resort. The resort from the approach is not very attractive... More

Was this review helpful? Yes 3
Aldo D, Social Media Coordinator & E-Concierge at Secrets Silversands Riviera Cancun, responded to this review

Dear ecky409, Thank you for taking the time to share such a detailed overview of your stay through this mean. Our guest’s feedback is truly appreciated in our constant commitment to improve our service levels. We regret to know that our music and entertainment selection didn't meet your expectations. We try to create the most pleasant atmosphere in order to... More

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Hotel Summarization (Beta)

What travelers say

  • Main pool(91)
  • Room service(84)
  • Entertainment staff(55)
  • Very nice(33)
  • Ocean views(31)
  • Very good(31)
  • Top shelf(28)
  • El Patio(27)
  • Other resorts(27)
  • Great time(25)

Additional Information about Secrets Silversands Riviera Cancun

Address: Bahia de Petempich SM 12, Mz 31, Puerto Morelos 77580, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Secrets Silversands Riviera Cancun 4.5*
Reservation Options:
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Also Known As:
Secrets Silversands Riviera Cancun Hotel Puerto Morelos
Secrets Silversands Riviera Cancun Riviera Maya, Mexico - Puerto Morelos

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#1 Business Hotel in Puerto Morelos #1 Family Hotel in Puerto Morelos #2 Top resorts Hotel in Puerto Morelos #2 Romantic Hotel in Puerto Morelos #2 Luxury Hotel in Puerto Morelos #2 Spa Hotel in Puerto Morelos #2 On the Beach Hotel in Puerto Morelos
Hotel Class
Official Description (provided by the hotel)
Secrets Silversands Riviera Cancun is a chic, ultra modern all-suite adult-only unlimited-luxury resort featuring 433 suites, over 43,000 sq ft of pool areas and expansive manicured gardens, exceptional dining options, several bars ranging from elegant to swim-up. World class spa, a fitness center and two Jacuzzis ensure that guests are pampered and indulged. We are nestled on the coast of the Yucatan Peninsula, 15 miles south of Cancun and only twenty minutes from the Cancun International Airport. ... more   less 
Number of rooms
433

Questions & Answers

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2 questions

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