We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 23 Puerto Morelos hotels

Secrets Silversands Riviera Cancun

4.5 of 5 Resort (All-Inclusive)   |   Bahia de Petempich SM 12, Mz 31, Puerto Morelos 77580, Mexico
Hotel website
Hotel deals
Hotel amenities
Special Offer
Free Nights!
Save Saved
You added Secrets Silversands Riviera Cancun to your Saves list
Secrets Silversands Riviera Cancun
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 10 more sites!
88%
Ranked #2 of 23 hotels in Puerto Morelos
A recent review
5 of 5 stars reviewed yesterday
Emer E County Cork, Ireland
  • Overview
  • Reviews (5,034)
  • Photos (5,509)
  • Location
  • Amenities
  • Q&A (5)
  • Room tips (1,578)
  • More
true
Write a Review

5,034 people have reviewed this hotel

Traveler rating
    3,450
    1,036
    341
    131
    76
See reviews for
236
3786
64
59
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,578)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
County Cork, Ireland
1 review
5 of 5 stars Reviewed yesterday NEW

Just back from our honeymoon where we spent an amazing week at this hotel. From the moment we arrived we were blown away with the service. on arrival we were greeted with a glass of champagne and a cold wet face cloth. Our bag were taken directly to our room. we had a 'honeymoon' banner across the door fresh rose... More

Was this review helpful? Yes 1
Brighton, United Kingdom
2 reviews
5 of 5 stars Reviewed yesterday NEW

This was our first holiday to Mexico and to a Secrets hotel and it was perfect! The hotel was beautifully presented and the staff couldn't do enough for you. Restaurants: The staff and food in the restaurants were excellent and there was a great range of cuisines. Our particular favourites were the Italian and the French. The Grill offered a... More

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed yesterday NEW

This hotel definitely rates as one of the best we have stayed in. Lovely location, fabulous food and amazing staff. The pool areas are particularly spacious, although the water in the main pool gets very hot, so is not very refreshing. All the restaurants are themed and we could not fault any of them - every meal was fresh, beautifully... More

Was this review helpful? Yes
Canton, Georgia
1 review
5 of 5 stars Reviewed 2 days ago NEW

This is our 2nd time at Secrets. The first was at The Vine. Although our first room shown had mold, we were given a new room that was great. Didn't upgrade this time and were glad we didn't. We spent some of our time at the beach, which wasn't as nice as the other hotel. This beach is not as... More

Was this review helpful? Yes 2
Aldo D, Social Media Coordinator & E-Concierge at Secrets Silversands Riviera Cancun, responded to this review

Dear Dawn H, It is a pleasure to read the overview of your visit to Secrets Silversands. We sincerely appreciate the time invested on writing this review. We are glad to read that you have enjoyed our staff’s attentive service. Congratulations especially for the entertainment team, they maintain the happiness at our resort. We are also delighted to know that... More

Cardiff, Wales, United Kingdom
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

What a place this is!! This was the final stop on our 2014 honeymoon and it was the perfect conclusion to a truly memorable few weeks. The hotel is secluded, clean, spacious, and has a great atmosphere with friendly and helpful staff. The multiple in-house restaurants offer so much choice and a superb array of specialist dishes from across the... More

Was this review helpful? Yes 2
Aldo D, Social Media Coordinator & E-Concierge at Secrets Silversands Riviera Cancun, responded to this review

Dear Danny C, We would like to thank you for your excellent review on TripAdvisor. Clearly you had a wonderful time and our staff assist you with that. We truly are proud of them and very happy for your acknowledgment. We would like to apologize for the last incident of your experience outside the resort. If you are really enjoying... More

Bath
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We arrived and id paid for a pool view, bit if a joke, the view was of a little moat in front of the room behind the Spa, the main view was the spa wall, so don't pay extra for this its isn't worth it. The room stank of sewage so we were moved to a new room, this pool... More

Was this review helpful? Yes 1
Aldo D, Social Media Coordinator & E-Concierge at Secrets Silversands Riviera Cancun, responded to this review

Dear eatinginbath, Thank you for posting your review on Trip Advisor. All your valuable and kind feedbacks both positive and constructive are greatly appreciated as it is always of immense value to us to continuously understand the level of our guest satisfaction as well as to constantly monitor and measure our service and standards at the hotel. We look forward... More

Missouri
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The service was great and all of the people were very friendly. I was there for 7 days and many of the staff called our group by name. The 2 restaurants I enjoyed the most were Ratatouille and Himitsu. The service at the bars and poolside were always great. India and Jackey with entertainment were always super friendly and full... More

Was this review helpful? Yes 4
Aldo D, Social Media Coordinator & E-Concierge at Secrets Silversands Riviera Cancun, responded to this review

Dear ChrisW2121, It was a pleasure to be your host at Secrets Silversands. Thank you for leaving your comments at TripAdvisor. We truly hope to have you with us for another lovely gateway in your home away from home. Best wishes, Aldo Delgado Betancourt Social Media Coordinator & E-Concierge info.sesrc@secretsresorts.com More

Montreal, Canada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I never take time to write a review, but this resort is worth mentionning. Before I get in the details, let me just strongly recommand to get the prefered club option. Plain and simple, this gives you access to the best service ever. Of course all of the staff is amazing, but the prefered club is another level. You start... More

Was this review helpful? Yes 4
Aldo D, Social Media Coordinator & E-Concierge at Secrets Silversands Riviera Cancun, responded to this review

Dear TheOnlyJs, Thank you for the comments of your holiday with Secrets Silversands on TripAdvisor. We are delighted to read that you’ve enjoyed the facilities and the special care for the Preferred Club guests. It is great to read that you are coming back very soon, please do not hesitate to contact us prior you arrival if you need any... More

United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This is the first review I have ever written on a hotel on this site, but from the moment we arrived I was sure I wanted to add to the list of favorable reviews. We arrived after a very long day of travelling from the UK and we were greeted with a smile, a cool towel and glass of fizz... More

Was this review helpful? Yes 2
Aldo D, Social Media Coordinator & E-Concierge at Secrets Silversands Riviera Cancun, responded to this review

Dear S N, On behalf of the staff and Management of our resort we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your hosts during your recent gateway to the Mexican Caribbean. We are glad to read that you have enjoyed our staff’s attentive service... More

Sutton Coldfield, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed at Secret Silversands for 11 nights as part of our honeymoon. We were upgraded on arrival and loved the champagne that was waiting for us in our suite. The room was immaculate and cleaned thoroughly everyday. We always received great service, especially from the beach butlers. We loved the private beach, which was so relaxing with beautiful cabanas.... More

Was this review helpful? Yes 3
Aldo D, info.sesrc@secretsresorts.com at Secrets Silversands Riviera Cancun, responded to this review

Dear Elizabeth T, It was a pleasure to be your host at our beautiful paradise. As you experienced, our Unlimited-luxury® provide and exceptional selection of restaurants. That means a lot of choices with great food! We will wait for your next gateway with us. Please do not hesitate to contact us if you require assistance prior your arrival. Aldo Delgado... More

Owners: What's your side of the story?
If you own or manage Secrets Silversands Riviera Cancun, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Secrets Silversands Riviera Cancun? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Main pool(91)
  • Room service(84)
  • Entertainment staff(55)
  • Very nice(33)
  • Ocean views(31)
  • Very good(31)
  • Top shelf(28)
  • El Patio(27)
  • Other resorts(27)
  • Great time(25)

Additional Information about Secrets Silversands Riviera Cancun

Address: Bahia de Petempich SM 12, Mz 31, Puerto Morelos 77580, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Secrets Silversands Riviera Cancun 4.5*
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Booking.com, BookIt.com, Expedia, Orbitz, Hotels.com, Tingo, Caribbean Online Mgt Corp., getaroom.com, BookingOdigeoWL, Otel, Venere and Priceline so you can book your Secrets Silversands Riviera Cancun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Secrets Silversands Riviera Cancun Hotel Puerto Morelos
Secrets Silversands Riviera Cancun Riviera Maya, Mexico - Puerto Morelos

5,509 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (5278)
Viewed
Room/suite (770)
Viewed
Pool/beach area (1147)
Viewed
Hotel & grounds (979)
Viewed
Dining (478)
Viewed
View from room (218)
Viewed
4:42
Videos (9)
Viewed
Bathroom (88)
Viewed
Family/play areas (23)
Viewed
Business center/function rooms (14)
Viewed
Other (1552)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (196)
Viewed
Amenities (5)
Viewed
Beach (5)
Viewed
Infinity Pool (5)
Viewed
Junior Suite Garden View (21)
Viewed
Junior Suite Ocean View (22)
Viewed
Junior Suite Swim-out (25)
Viewed
Pool (11)
Viewed
Presidential Suite (36)
Viewed
Restaurants and Bars (42)
Viewed
The Hotel (24)

Management photos: Courtesy of the property manager

Viewed
All management photos (36)
Viewed
Hotel & grounds (1)
Viewed
Pool/beach area (6)
Viewed
Dining (6)
Viewed
Room/suite (7)
Viewed
Family/play areas (4)
Viewed
Bathroom (3)
Viewed
Business center/function rooms (1)
Viewed
Other (8)

Near Secrets Silversands Riviera Cancun

Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#1 Family Hotel in Puerto Morelos #2 Top resorts Hotel in Puerto Morelos #2 On the Beach Hotel in Puerto Morelos #2 Business Hotel in Puerto Morelos #2 Romantic Hotel in Puerto Morelos #2 Spa Hotel in Puerto Morelos #2 Luxury Hotel in Puerto Morelos
Hotel Class
Official Description (provided by the hotel)
Secrets Silversands Riviera Cancun is a chic, ultra modern all-suite adult-only unlimited-luxury resort featuring 433 suites, over 43,000 sq ft of pool areas and expansive manicured gardens, exceptional dining options, several bars ranging from elegant to swim-up. World class spa, a fitness center and two Jacuzzis ensure that guests are pampered and indulged. We are nestled on the coast of the Yucatan Peninsula, 15 miles south of Cancun and only twenty minutes from the Cancun International Airport. ... more   less 
Number of rooms
433

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Secrets Silversands Riviera Cancun and other travelers.
5 questions
Ask a question

See all questions (5)

Questions? Get answers from Secrets Silversands Riviera Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer