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Hotel Hacienda Morelos

Av. Rafael Melgar; Mza.2 Lote 5, Puerto Morelos 77580, Mexico
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1 room 1 guest
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228 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Okotoks, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotel is very clean and the staff is excellent. Our room had seen better days but they were always kept spotless by the staff.Our server(Andres) was fantastic. He was extremely helpful for whatever we needed. The front desk staff was also very helpful when we were having issues with our credit cards .the dive shop (Aquanuats) was right next... More 

Was this review helpful? Yes 1
HaciendaMorelos, Social Media at Hotel Hacienda Morelos, responded to this review

Thank you for your review, we really value your feedback. We were delighted to learn you found the hotel to be clean- our housekeeping team work hard to keep the hotel "tip-top" so it's great to see their efforts recognized. We are proud to have such a fantastic team of staff at the hotel offering great service to our valued... More 

Ciudad de Mexico, México
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 27, 2015

I reserved online through Booking.com well in advance cross-checking with the hotel's internet fare, however when I got there the direct room rates for the period were 45% cheaper and nobody took responsibility. I had to pay the full fee and it was very expensive for what the hotel offers, it should not be more than $500 pesos and they... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 2
HaciendaMorelos, Social Media at Hotel Hacienda Morelos, responded to this review

First of all we would like to thank you for reviewing us. We are very sorry about the inconveniences during your stay and not being able to meet your needs. Your remarks and suggestions are of great assistance for us to improve our work. We take note of everything to work on it. Once again please accept our apologies. More 

Travelers are raving about these Puerto Morelos hotels

Venecia, Italia
1 review
4 of 5 stars Reviewed July 27, 2015

we were in hacienda morelos just for one night because we were leaving from cancun the next day, but we spent a beautiful night there. the view from the terrace was great, on the caribbean sea. also the breakfast in the morning was good.

Review collected in partnership with this hotel

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HaciendaMorelos, Social Media at Hotel Hacienda Morelos, responded to this review

Thank you very much for choosing us and for your kind words. It is an enormous pleasure to know the satisfaction of our customers, because this is our aim, give you a memorable experience, being satisfied and making you feel close to this beautiful paradise. We will be delighted to welcome you again in the near future! More 

2 reviews
4 of 5 stars Reviewed July 22, 2015

Stayed just one night. Could use a little TLC here and there. The rooms do not look like the website. That being said, my room was clean with a small flat screen tv, very strong internet signal, plentiful hot water with great water pressure (on the top floor no less and if you have traveled in Mexico you know that... More 

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HaciendaMorelos, Social Media at Hotel Hacienda Morelos, responded to this review

We thank you for your comments and look forward to providing you with the best of our attention and service again. It is so encouraging to know that you enjoyed the whole experience at Hacienda Morelos. We found your praises very gratifying, after the work and effort made by our team. It will be our pleasure to welcome you back... More 

Pembroke Pines, Florida
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed July 18, 2015

Over-sized room with huge picture sliding glass doors over looking pool and the ocean. Magnificent view. Our "Deal" (living social coupon) included breakfast for a fantastic price. The chamber maid was excellent as were the waiters. The dive shop was next to our room; very handy if you wished to use them. They were good, but I had already connected... More 

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HaciendaMorelos, Social Media at Hotel Hacienda Morelos, responded to this review

Thank you for your valuable time, we want you to know that your satisfaction is our greatest commitment and we are at your service to offer a great vacation. It is a pleasure to read your kind words, we will always try our best to fulfill your needs. We hope to see you soon, where we hope will be your... More 

West Palm Beach, Florida
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed July 16, 2015

This hotel was not anything they represented themselves to be online. The hotel itself is very outdated and unclean and the staff are the most unfriendly people I've encountered. I should've known I would get what I paid for, but I was expecting a little more. I traveled in Mexico for a wedding, the resort was booked, so booked this... More 

Review collected in partnership with this hotel

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HaciendaMorelos, Social Media at Hotel Hacienda Morelos, responded to this review

We would like to offer our sincere apologies for the issues you encountered during your visit and that we did not meet your expectations. Please rest assured that issues with the service are not a common occurrence and your comments were forwarded to the relevant managers who will in turn provide further training to ensure no similar re occurrence in... More 

Springfield, Missouri
Level Contributor
44 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed June 30, 2015

We stayed here for 5 nights and enjoyed it very much. Everything is very simple and by no means luxurious, but we never felt we were lacking and were quite satisfied with everything we had. Housekeeping staff communicated with the wait staff and cleaned our room while we had the complimentary breakfast--surprising at first, but nice since we were in... More 

Was this review helpful? Yes 3
HaciendaMorelos, Social Media at Hotel Hacienda Morelos, responded to this review

Thank you very much for your feedback. We are sorry about the balcony window, although this is a safe location we truly apologize and we want to let you know that your comments did not go unnoticed. You’re a necessary piece to this puzzle. It is important that we keep growing to do our best to meet your needs. Looking... More 

Stockton, California
2 reviews
5 of 5 stars Reviewed June 17, 2015

the people at the hotel were super friendly. the food was amazing. I had my wedding here. a gay wedding with my wife they set up a beautiful place on the sand for the wedding and a romantic dinner. it was truly beautiful and super affordable. i will stay here again when im on vacation again. thank you guys for... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
HaciendaMorelos, Social Media at Hotel Hacienda Morelos, responded to this review

Thank you for giving us the opportunity to offer you such a unforgettable experience. We want you to know that your satisfaction is our greatest commitment and we are delighted to read about your experience at Hacienda Morelos. Get good opinions about our services, facilities and care provided during your stay is the best prize we can receive. It will... More 

Torreon, Coahuila, Mexico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 13, 2015

excellent in everything. it is a very clean hotel. and they treated us with kidness and respect. there were two persons in the restaurant that treated us with an excellent and magnificat service. their names are : andres y mario and overcoat miss maria josè the recepcionist, she was so kind and helped us in everthing. the place is perfect... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Management response:

Thank you for your valuable time, we want you to know that your satisfaction is our greatest commitment and we are delighted to read about your stay at Hacienda Morelos. Get good opinions about our services, location and care provided during your stay is the best prize we can receive. We are specially delighted to learn that you found the... More 

Washington DC, District of Columbia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 2, 2015

We just finished a 3 day stay at Hacienda Puerto Morelos and were really happy with the accommodation. For about $75/night we got a spacious, clean, simple room, with an incredible view of the sea. Breakfast is included. The staff is extremely friendly and helpful. There's a decent sized pool in case you don't want to be in the salt... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
HaciendaMorelos, Social Media at Hotel Hacienda Morelos, responded to this review

Thank you for your review, it was a pleasure to read. We were delighted to learn you found the hotel to be clean, our housekeeping team are work hard to keep the hotel "tip-top" so it's great to see their efforts recognized. We are proud to have such a fantastic team of staff at the hotel offering great service to... More 

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