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Hotel Hacienda Morelos

3.0 of 5 Av. Rafael Melgar; Mza.2 Lote 5, Puerto Morelos, Mexico
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Hotel Hacienda Morelos
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Hotel Hacienda Morelos
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149 reviews from our community

Traveler rating
    31
    53
    44
    10
    11
See reviews for
22
79
11
3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Sacramento, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Location great nice to get away from tourist traps and rowdy crowds. Room amenities okay but the service was awful accept for one lone star who actually worked, the cleaning lady. Seriously we saw at least 4 staff members doing nothing, in fact the young female receptionist should get a medal in the art of ignoring

Was this review helpful? Yes 3
Aalborg, Denmark
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

The view and location is amazing here. Located right on s beautiful beach. The rooms are big, but dont trust the pictures. The bathroom was old, dirty and rusty - totally awfull. If you dont plan on spending a lot of time in the room it has a great location, but dont expect any luxury.

Was this review helpful? Yes 2
Stockholm, Sweden
Contributor
13 reviews 13 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

We stayed for four nights in this lovely village that is everything that Cancun or PDC are not. Expecting nothing but the location we kind of liked this small and not so well managed hotel. Great food, slow but personal service performed with a a smile, on Spanish and English. And the constant sound of waves breaking... Lovely.

Was this review helpful? Yes 2
INNISFAIL
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

The location is amazing - two minute walk to town centre, right on a clean beach. Our issues were that we werelocked out of room and no way to contact hotel at night (deck door had no key and locked aautomatically ) were not given room we asked for. Had to crawl in bathroom window .Two bath towels - no... More 

Was this review helpful? Yes 3
Chicago, IL
Contributor
11 reviews 11 reviews
11 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed 1 week ago

In the past this hotel had MUCH better service and much lower prices. Since they changed owners or management it has gone wayyyy downhill. The beach is gorgeous and the pool is clean. The people who work in the restaurant (totally independent of the hotel) are very kind and accommodating. And the young woman who works 3-11 does her best.... More 

Was this review helpful? Yes 7
HaciendaMorelos, Social Media at Hotel Hacienda Morelos, responded to this review

Thank you for your time and your feedback. We are sorry to hear about the inconsistency in the service, we apologize for the inconveniences at check in, definetly working on them and on better information to get higher standards. We appreciate your remarks reagarding the gorgeous beach and the cleanliness of the pool. We would love to have a new... More 

St. Cloud, Minnesota
Contributor
18 reviews 18 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed for five days/nights. The hotel location is great, and the staff was supportive and efficient (they moved us from a room with two beds to a room with a king bed when we requested, helped us find good restaurants, gave directions on how to use the bus system, etc.). The beds are indeed hard, with nothing but a sheet... More 

Was this review helpful? Yes 4
HaciendaMorelos, Social Media at Hotel Hacienda Morelos, responded to this review

Thanks for sharing your experience and for your kind words. The efforts of our team worthwhile when it results in your satisfaction. We are delighted to read that you enjoyed the hotel location and received a supportive and efficient service from the staff. We would be happy to welcome you again to provide you with another great vacation. More 

San Francisco, California
Top Contributor
104 reviews 104 reviews
41 hotel reviews
121 helpful votes 121 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We stayed here for three nights in November. The hotel is in a great location right on the beach in "downtown" Puerto Morelos. The room was simple with a queen sized bed and typical hotel furniture which opened right onto the pool area. The room had a TV but it didn't work - when we asked, we were told that... More 

Was this review helpful? Yes 2
HaciendaMorelos, Social Media at Hotel Hacienda Morelos, responded to this review

We want to thank you for taking part of your time, sharing your personal experience. Please accept our apologies about the inconveniences during your stay. Your remarks and suggestions about quality and facilities are of great assistance for us to improve our work. We want to let you know that your comments do not go unnoticed. You’re a necessary piece... More 

Chicago
2 reviews
4 of 5 stars Reviewed 2 weeks ago

We stayed here for a week over Christmas. I very much agreed with "Steve L" 's review and it pretty much reflects my feelings. Can't expect too much for this good value on beach over Christmas. It's a decent hotel with basic rooms.

Review collected in partnership with this hotel

Was this review helpful? Yes 2
HaciendaMorelos, Social Media at Hotel Hacienda Morelos, responded to this review

We would like to thank you for choosing Hacienda Morelos as your holiday destination and moreover we thank you for reviewing it on TripAdvisor. We appreciate you took the time to rate our hotel based on your experience during your stay. We agree our hotel is a great option to enjoy the wonderful beaches that this authentic Caribbean location offer.... More 

Hartford, Connecticut
Senior Contributor
44 reviews 44 reviews
26 hotel reviews
97 helpful votes 97 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Stayed for 2 night last week like most on here the woman who checked us in could care less, arrived around 1 30PM went to the front desk gave our name and with out even looking at the computer says check in is at 3PM not hey glad your here let me see if we have any rooms available. So... More 

Was this review helpful? Yes 2
HaciendaMorelos, Social Media at Hotel Hacienda Morelos, responded to this review

On behalf of our management and staff, we are very sorry to hear that your stay was not the best due to all those unfortunate problems that happened at the same time. Water and TV inconveniences were problems coming from the providers where the hotel could not do anything about, we can just say that we are tremendously sorry. We... More 

Blind Bay, Canada
Top Contributor
69 reviews 69 reviews
21 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The woman at the front desk who checked us in was rude and unwelcoming on our arrival. Not a great start to our vacation. The next morning when we asked about breakfast arrangements she told me to come back, she was busy. I came back later and asked again, she again told me she was busy ( she was talking... More 

Was this review helpful? Yes 4
Management response:

Thank you for taking the time to post your comments on TripAdvisor, since your opinion is of great help to us in our efforts to improve and achieve our main objective, which is the full satisfaction of our customers. We are currently dealing with the staff situation to guarantee always an excellent service. We are glad that overall you enjoyed... More 

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Additional Information about Hotel Hacienda Morelos

Address: Av. Rafael Melgar; Mza.2 Lote 5, Puerto Morelos, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Hacienda Morelos 3*
Number of rooms: 30
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Also Known As:
Hacienda Morelos Hotel Puerto Morelos
Hacienda Morelos Puerto
Hotel Hacienda Morelos Riviera Maya, Mexico - Puerto Morelos
Hotel Style:
#15 On the Beach Hotel in Puerto Morelos

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