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Hotel Hacienda Morelos

Av. Rafael Melgar; Mza.2 Lote 5, Puerto Morelos 77580, Mexico
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Hotel Hacienda Morelos
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220 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
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Okotoks, Canada
2 reviews
3 of 5 stars Reviewed yesterday NEW

The hotel is very clean and the staff is excellent. Our room had seen better days but they were always kept spotless by the staff.Our server(Andres) was fantastic. He was extremely helpful for whatever we needed. The front desk staff was also very helpful when we were having issues with our credit cards .the dive shop (Aquanuats) was right next... More 

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Ciudad de Mexico, México
1 of 5 stars Reviewed 1 week ago NEW

I reserved online through Booking.com well in advance cross-checking with the hotel's internet fare, however when I got there the direct room rates for the period were 45% cheaper and nobody took responsibility. I had to pay the full fee and it was very expensive for what the hotel offers, it should not be more than $500 pesos and they... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1

Travelers are raving about these Puerto Morelos hotels

Venecia, Italia
1 review
4 of 5 stars Reviewed 1 week ago

we were in hacienda morelos just for one night because we were leaving from cancun the next day, but we spent a beautiful night there. the view from the terrace was great, on the caribbean sea. also the breakfast in the morning was good.

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1 review
4 of 5 stars Reviewed 1 week ago

Stayed just one night. Could use a little TLC here and there. The rooms do not look like the website. That being said, my room was clean with a small flat screen tv, very strong internet signal, plentiful hot water with great water pressure (on the top floor no less and if you have traveled in Mexico you know that... More 

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Pembroke Pines, Florida
Level Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Over-sized room with huge picture sliding glass doors over looking pool and the ocean. Magnificent view. Our "Deal" (living social coupon) included breakfast for a fantastic price. The chamber maid was excellent as were the waiters. The dive shop was next to our room; very handy if you wished to use them. They were good, but I had already connected... More 

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West Palm Beach, Florida
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 2 weeks ago

This hotel was not anything they represented themselves to be online. The hotel itself is very outdated and unclean and the staff are the most unfriendly people I've encountered. I should've known I would get what I paid for, but I was expecting a little more. I traveled in Mexico for a wedding, the resort was booked, so booked this... More 

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Springfield, Missouri
Level Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed here for 5 nights and enjoyed it very much. Everything is very simple and by no means luxurious, but we never felt we were lacking and were quite satisfied with everything we had. Housekeeping staff communicated with the wait staff and cleaned our room while we had the complimentary breakfast--surprising at first, but nice since we were in... More 

Was this review helpful? Yes 3
Stockton, California
2 reviews
5 of 5 stars Reviewed June 17, 2015

the people at the hotel were super friendly. the food was amazing. I had my wedding here. a gay wedding with my wife they set up a beautiful place on the sand for the wedding and a romantic dinner. it was truly beautiful and super affordable. i will stay here again when im on vacation again. thank you guys for... More 

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HaciendaMorelos, Social Media at Hotel Hacienda Morelos, responded to this review

Thank you for giving us the opportunity to offer you such a unforgettable experience. We want you to know that your satisfaction is our greatest commitment and we are delighted to read about your experience at Hacienda Morelos. Get good opinions about our services, facilities and care provided during your stay is the best prize we can receive. It will... More 

Torreon, Coahuila, Mexico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 13, 2015

excellent in everything. it is a very clean hotel. and they treated us with kidness and respect. there were two persons in the restaurant that treated us with an excellent and magnificat service. their names are : andres y mario and overcoat miss maria josè the recepcionist, she was so kind and helped us in everthing. the place is perfect... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Management response:

Thank you for your valuable time, we want you to know that your satisfaction is our greatest commitment and we are delighted to read about your stay at Hacienda Morelos. Get good opinions about our services, location and care provided during your stay is the best prize we can receive. We are specially delighted to learn that you found the... More 

Washington DC, District of Columbia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 2, 2015

We just finished a 3 day stay at Hacienda Puerto Morelos and were really happy with the accommodation. For about $75/night we got a spacious, clean, simple room, with an incredible view of the sea. Breakfast is included. The staff is extremely friendly and helpful. There's a decent sized pool in case you don't want to be in the salt... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
HaciendaMorelos, Social Media at Hotel Hacienda Morelos, responded to this review

Thank you for your review, it was a pleasure to read. We were delighted to learn you found the hotel to be clean, our housekeeping team are work hard to keep the hotel "tip-top" so it's great to see their efforts recognized. We are proud to have such a fantastic team of staff at the hotel offering great service to... More 

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