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Hotel Hacienda Morelos

3.0 of 5 Av. Rafael Melgar; Mza.2 Lote 5, Puerto Morelos, Mexico
Best prices for: 1 room 1 guest
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Hotel Hacienda Morelos
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Hotel Hacienda Morelos
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167 reviews from our community

Traveler rating
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    11
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23
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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St. Albert, Alberta
Contributor
14 reviews 14 reviews
13 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed yesterday NEW

We spent 3 nights at the Hotel Hacienda Morelos, February 23-26. We arrived early afternoon and were greeted by the friendly reception clerk. She showed us to our room, 151, last room on the north end of the hotel on the ground floor. The room had two double beds (we had requested king) but we liked the location so were... More 

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Fort Atkinson, Wisconsin
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 of 5 stars Reviewed 1 week ago

This place is a diamond in the rough. PROS: * Clean. * Friendly staff. * Great location near the town square and right on the beach. * All the rooms have windows facing the sea. * Nice pool and patio area. Note: First-floor rooms open onto the patio, which is nice but it can get noisy. Some upper floors open... More 

Was this review helpful? Yes 1
HaciendaMorelos, Social Media at Hotel Hacienda Morelos, responded to this review

Thank you very much for choosing us to enjoy your stay in Puerto Morelos. We wish to express our sincere appreciation for your contribution with your comments. The consistent feedback and support we get from you help us to keep improving to get higher standards. We are glad that you found the hotel clean and the staff friendly as well... More 

Walkerton, Canada
Contributor
13 reviews 13 reviews
11 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 1 week ago

I am one of many who debated about cancelling our reservation because of all of the negative reviews in the last few months. But there was nowhere else to go that was affordable so we decided to stick it out. Glad we did! The cranky person at the front desk doesnt have that job anymore, thankfully. Check in young woman... More 

Was this review helpful? Yes 1
HaciendaMorelos, Social Media at Hotel Hacienda Morelos, responded to this review

We very much appreciate your comments regarding your stay at Hacieda Morelos. We are glad that you enjoyed the location, the beautiful views from your room and also received a good service. It is a pleasure to receive your comments about this positive experience with us and to know that you would come back for sure. Looking forward to welcoming... More 

st petersburg fl
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Whatever happen before we got there everything sure has become great. Service, food, T.V. and very clean. You are right off the beach and restaurant all around you which where very good. There is nothing that I can complain about. I would suggest the 1st floor. If something was wrong it was fixed right away. The breakfast that you get... More 

Was this review helpful? Yes 1
HaciendaMorelos, Social Media at Hotel Hacienda Morelos, responded to this review

Thank you very much for choosing us to enjoy this beautiful destiantion. We wish to express our sincere appreciation for your contribution with your comments regarding our improvements! The consistent feedback and support we get from you help us to mootivate the whole team to keep working and improving the quality of the service that we are offering. We would... More 

chelem mexico
Senior Reviewer
9 reviews 9 reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

A great little hotel very close to airport to unwind after long flight or for one last look at the water before you return to the cold! Very Authentic Mexican old hotel with clean sheets and a great ocean view from all rooms. Fixtures were dated and balconies were small but other things made up for the lacking. Breakfast was... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
HaciendaMorelos, Social Media at Hotel Hacienda Morelos, responded to this review

Thank you for your comments, Hacienda Morelos constantly strives to improve the level of service we provide to each of our clients. We are glad that you received a good service from our staff and enjoyed the breakfast and the beautiful views from your room. We would love to welcome you again to this beautiful destination. More 

Helsinki, Finland
Contributor
13 reviews 13 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 1 week ago

Based on previous reviews we were waiting to encounter an unfriendly receptionist when arriving, but were happily surprised. The man behind the desk was very friendly as were all the staff members! The room was not as fresh and modern as they seem on the internet site, but it was ok. At least for that price, which is quite low... More 

Was this review helpful? Yes 2
HaciendaMorelos, Social Media at Hotel Hacienda Morelos, responded to this review

Thank you for taking the time to post your kind comments, since your opinion is of great help to us in our efforts to improve and achieve our main objective, which is the full satisfaction of our customers. We are glad that overall you enjoyed your stay and we really appreciate your remarks and recommendations. It will be a pleasure... More 

Grand Rapids, Minnesota
Reviewer
5 reviews 5 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My sister and I have stayed a Cancun multiple times. We've enjoyed that, but read about Puerto Morelos and gave it a try. Hacienda was our hotel choice. We were checked in without a hitch, and the manager helped us with our suitcases to our second floor rooms. (no elevator) It was definitely not a five star hotel, but wasn't... More 

Was this review helpful? Yes 1
HaciendaMorelos, Social Media at Hotel Hacienda Morelos, responded to this review

Thank you for choosing us and for your review. We are very happy that you had received the best service. This comment will motivate the staff to be every day better and better and they will get your congratulations. We remain at your service and we will be very pleased to welcome you in your next visit. More 

Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We paid £75 between 3 girls to stay here. They originally said it would be £50 but then they said we had to pay for the extra person. Although there was no extra bed, just the standard two doubles. My friend waited over an hour to check in on arrival, they said they had the booking the day before, not... More 

Was this review helpful? Yes 2
HaciendaMorelos, Social Media at Hotel Hacienda Morelos, responded to this review

On behalf of our management we would like to thank you for your review and suggestions. We will take them into consideration in order to offer a better service day by day. We are very sorry to hear we were not able to meet your expectations but we hope we can have a new opportunity in the future to provide... More 

Dayton, Ohio
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 2 weeks ago

CONS Very basic room; No microwave, no refrigerator, no iron, TV present but did not operate (asked about this, and was told it would work tomorrow... It didn't); Had to ask for hand towels, bath towels and wash cloths (When we asked for more, the maid blamed it on the laundry service and said we would have them in an... More 

Was this review helpful? Yes 1
HaciendaMorelos, Social Media at Hotel Hacienda Morelos, responded to this review

First of all, we thank you for chossing us and your time taken on making these valuable comments which are the best assistance. We will always do our very best to meet our guests requests as we feel that the little things really make the difference. Since your visit in December we have achieved important improvements in all the hotel... More 

Cancún, México
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

I had always stayed at big resorts on the Cancun/ riviera maya region so this time I wanted something different... And Puerto Morelos is such a pretty little fishermen town that I decided to stay at Hacienda Morelos to relax and enjoy the quiet breeze; this was a great choice! Our room was on ground floor with access to the... More 

Was this review helpful? Yes 1
HaciendaMorelos, Social Media at Hotel Hacienda Morelos, responded to this review

We truly appreciate the time you invested in to let us know your comments regarding your stay as the work being done daily at Hacienda Morelos is in order to add satisfied guests. It is so encouraging to know that you enjoyed the whole experience with us, from the location to the restaurant and the service. We will be happy... More 

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Additional Information about Hotel Hacienda Morelos

Address: Av. Rafael Melgar; Mza.2 Lote 5, Puerto Morelos, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Hacienda Morelos 3*
Number of rooms: 30
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Also Known As:
Hacienda Morelos Hotel Puerto Morelos
Hacienda Morelos Puerto
Hotel Hacienda Morelos Riviera Maya, Mexico - Puerto Morelos
Hotel Style:
#17 On the Beach Hotel in Puerto Morelos

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