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Hotel Hacienda Morelos

Av. Rafael Melgar; Mza.2 Lote 5, Puerto Morelos 77580, Mexico
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Hotel Hacienda Morelos
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208 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Springfield, Missouri
Level Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We stayed here for 5 nights and enjoyed it very much. Everything is very simple and by no means luxurious, but we never felt we were lacking and were quite satisfied with everything we had. Housekeeping staff communicated with the wait staff and cleaned our room while we had the complimentary breakfast--surprising at first, but nice since we were in... More 

Was this review helpful? Yes 1
Stockton, California
2 reviews
5 of 5 stars Reviewed 2 weeks ago

the people at the hotel were super friendly. the food was amazing. I had my wedding here. a gay wedding with my wife they set up a beautiful place on the sand for the wedding and a romantic dinner. it was truly beautiful and super affordable. i will stay here again when im on vacation again. thank you guys for... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
HaciendaMorelos, Social Media at Hotel Hacienda Morelos, responded to this review

Thank you for giving us the opportunity to offer you such a unforgettable experience. We want you to know that your satisfaction is our greatest commitment and we are delighted to read about your experience at Hacienda Morelos. Get good opinions about our services, facilities and care provided during your stay is the best prize we can receive. It will... More 

Torreon, Coahuila, Mexico
1 review
5 of 5 stars Reviewed 3 weeks ago

excellent in everything. it is a very clean hotel. and they treated us with kidness and respect. there were two persons in the restaurant that treated us with an excellent and magnificat service. their names are : andres y mario and overcoat miss maria josè the recepcionist, she was so kind and helped us in everthing. the place is perfect... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Management response:

Thank you for your valuable time, we want you to know that your satisfaction is our greatest commitment and we are delighted to read about your stay at Hacienda Morelos. Get good opinions about our services, location and care provided during your stay is the best prize we can receive. We are specially delighted to learn that you found the... More 

Washington DC, District of Columbia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We just finished a 3 day stay at Hacienda Puerto Morelos and were really happy with the accommodation. For about $75/night we got a spacious, clean, simple room, with an incredible view of the sea. Breakfast is included. The staff is extremely friendly and helpful. There's a decent sized pool in case you don't want to be in the salt... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
HaciendaMorelos, Social Media at Hotel Hacienda Morelos, responded to this review

Thank you for your review, it was a pleasure to read. We were delighted to learn you found the hotel to be clean, our housekeeping team are work hard to keep the hotel "tip-top" so it's great to see their efforts recognized. We are proud to have such a fantastic team of staff at the hotel offering great service to... More 

Toronto, Canada
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Hotel Hacienda Morelos is a rustic, simple clean hotel. Great location, near the town square and right on the beach. If you are looking for bells and whistles you are barking up the wrong tree. This is a place to leave your bags and rest your heard. Get out and explore, or lounge at the pool or beach. Please remember... More 

Was this review helpful? Yes
HaciendaMorelos, Social Media at Hotel Hacienda Morelos, responded to this review

Thank you for posting a review and taking the time to share your experience. Your comments and observations help us to improve our guest satisfaction and quality service. We are always working to improve our services and facilities and the best way is listening to you. Thanks to opinions like yours we are in constantly improvement and growth. We would... More 

1 review
1 of 5 stars Reviewed May 28, 2015

The only good thing about this hotel it was the waitress they were nice and polite but everything else terrible!!!! The rooms doesn't have internet conection or wireless or anything. The pillows were dirty we had to change them. Terrible terrible I will never atay in that place again.

Review collected in partnership with this hotel

Was this review helpful? Yes
HaciendaMorelos, Social Media at Hotel Hacienda Morelos, responded to this review

Thank you for your time, we want to let you know that your comments do not go unnoticed. Please accept our sincere apologies for the issues you encountered during your visit and that we did not meet your expectations. We are very sorry to hear you did not have a pleasant stay but we will love to have another opportunity... More 

Travelers are raving about these Puerto Morelos hotels

Nashville, Tennessee
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed May 21, 2015

The photos and negative reviews about this place are pretty spot on however, for the extremely low price the rusted fixtures and spotty wi-fi can be overlooked. The only thing keeping me from coming back is the bed. It was terrible!! My husband and I tried two different rooms and my in-laws traveling with us also had 2 different rooms... More 

Was this review helpful? Yes
HaciendaMorelos, Social Media at Hotel Hacienda Morelos, responded to this review

Thank you for sharing your comments on TripAdvisor, we value your feedback to help us improve the product that we are offering. Regarding the beds we would like to inform that we are currently working on improving the sleep quality in the hotel. We would agree we are in a fantastic location to enjoy this beautiful destination and we would... More 

Mexico City
1 review
4 of 5 stars Reviewed May 20, 2015

It's a great place to stay. If you are looking for a fancy Hotel, night life and so on, then you have to look for another place. If you want to relax and enjoy the the place, This is a perfect choice!

Review collected in partnership with this hotel

Was this review helpful? Yes
HaciendaMorelos, Social Media at Hotel Hacienda Morelos, responded to this review

It is a pleasure for us to know that your stay at Privilege Aluxes was a perfect experience because our principal aim is to give you our best service, make your stay memorable and reach your expectations. Your positive comments will help us with our continuing effort to improve the service quality. We would love to welcome you back to... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed May 17, 2015

Man I wanna love this place. A few minor updates and it would be tip top! But it just fails to measure up in so many ways. Staff is very helpful with a rare exception. Margarita the maid is as cute as a button as helpful and pleasant as can be! I can get over pretty much anything (the noise/lack... More 

Was this review helpful? Yes 3
HaciendaMorelos, Social Media at Hotel Hacienda Morelos, responded to this review

Thank you very much for your feedback, it commits us to improve our product. We always do our very best to meet our guests requests as we feel those things really make the difference. We really appreciate your comments regarding the service, we will forward your compliments to the team who will certainly encouraged with your words. It will be... More 

Three Bridges, New Jersey
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed April 29, 2015

I booked one room here for one night while I had several nights at another resort. This hotel is a hotel...not a resort! I saw it very clean and well located. From this hotel you can walk to shops and restaurants in the small town of Puerto Morelos. Rooms are clean with AC, own clean bathroom and TV, the room... More 

Was this review helpful? Yes 1
Management response:

Thank you very much for choosing us to enjoy this beautiful piece of Caribbean paradise. We wish to express our sincere appreciation for your contribution with your comments. The consistent feedback and support we get from you help us to scale new heights improving the quality of our service. We would love to have anew opportunity to welcome you back! More 

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