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Hotel Hacienda Morelos

3.0 of 5 Av. Rafael Melgar; Mza.2 Lote 5, Puerto Morelos, Mexico
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Hotel Hacienda Morelos
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Hotel Hacienda Morelos
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123 reviews from our community

Traveler rating
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    40
    4
    4
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19
64
10
2
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Panorama, Canada
Contributor
20 reviews 20 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed in November for a few nights at this perfect little hideaway in Puerto Morelos. Directly on the beach with it's own pool and restaurant it is a great affordable spot to stay in this quaint little town. Rooms were clean, spacious with a balcony overlooking the ocean. Our room had an air conditioning unit but we didn't use it,... More

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Cherry Hill, New Jersey
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

We just got back from a trip to the Yucatan and stayed 3 nights in Hacienda Morelos. The hotel is perfectly located on a quiet area of the beach, convenient to town, snorkeling, other restaurants, etc. The hotel is clean with large rooms, a very nice pool area, patio and restaurant. The town of Puerto Morelos is wonderful. Very relaxing... More

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A TripAdvisor Member
5 of 5 stars Reviewed 2 weeks ago

customer service is paramount at this location...every employee was terrific..I especially want to single Cecilia Lopez at the front desk...from the moment you walk in to the reception area she is ready to make your stay as perfect as possible...her warmth and charm and work ethic go way beyond expectations...highly recommend this hotel on the beach

Was this review helpful? Yes 2
HaciendaMorelos, Social Media at Hotel Hacienda Morelos, responded to this review

Thank you for choosing us and taking the time to share your feedback. We are glad we were able to satisfy all your expectations regarding the location and especially our staff. We believe in great experiences and that includes the experience our customers have with us. We are very pleased to know that you had a nice stay with us... More

Peachland, Canada
2 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 23, 2014

Perfectly located on the beach a short stroll from the town center. Clean and comfortable with free wifi. Many shops and restaurants nearby and the beautiful reef is right there. Great value in an otherwise fairly expensive but beautiful town. Highly recommended and we will definitely stay there again next time we are in Puerto Morelos.

Review collected in partnership with this hotel

Was this review helpful? Yes 8
HaciendaMorelos, Social Media at Hotel Hacienda Morelos, responded to this review

Thank you for your valuable time, we want you to know that your satisfaction is our greatest commitment and your comments our best prize. We would agree we are in a fantastic location to enjoy the best beach and local life In Puerto Morelos. We really appreciate your recommendations and we are delighted to learn that you will definitely stay... More

1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 23, 2014 via mobile

Love this place. Clean, quiet, laid back, beachfront; mexican village; not for tourists looking for a resort. I recommend it to those travelers who prefer to get away from the typical hotels and resorts

Was this review helpful? Yes 7
HaciendaMorelos, Social Media at Hotel Hacienda Morelos, responded to this review

We really appreciate when one of our guests spend some minutes letting know their good experiences in our property to the Trip Advisor readers. It is a pleasure to read that you loved your stay and enjoyed the laid back and authentic Mexican village atmosphere that Hacienda Morelos offers. We would love to welcome you back to this slice of... More

Tallinn, Estonia
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 19, 2014

It was close to everything, shops,restaurants ,clinic (in case u need to see doc) and it was on the beach. Loved this little town. More mexican feeling then playa del carmen or cancun ( i would avoid cancun if possible) Would go again and recommend if u are not looking for anything fancy...

Review collected in partnership with this hotel

Was this review helpful? Yes 5
HaciendaMorelos, Social Media at Hotel Hacienda Morelos, responded to this review

Thank your for choosing Hacienda Morelos for your recent stay in Puerto Morelos. We really appreciate that you took the time to post your feedback, we are delighted to hear that you loved your stay with us and the Mexican feeling that this beautiful place offers. We would like to thank you as well for your recommendations and it will... More

Calgary
Top Contributor
110 reviews 110 reviews
22 hotel reviews
106 helpful votes 106 helpful votes
5 of 5 stars Reviewed September 7, 2014

Well I stayed at this property at the end of April and the beginning of May. Traveling as a single lady location was important to me. I could hang out in town square or go to any restaurant close by and still have a really short well lit walk back to the hotel. The only complaing I would have had... More

Was this review helpful? Yes 10
HaciendaMorelos, Social Media at Hotel Hacienda Morelos, responded to this review

First of all thank you very much for giving us a new opportunity to provide you a great experience. We really appreciate your kind words as our guests opinion is such a great assistance for us in our continuing effort of improvement. We will share your comments with our team, who certainly will be encouraged by your remarks. It is... More

Austin, Texas
Reviewer
4 reviews 4 reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed August 6, 2014

This hotel may be old but it is clean and reasonably priced. We had stayed the first few days at a large all inclusive and when we finally got to Puerto Morales we were in love. We will never stay at an all inclusive again. Hacienda's A/C was freezing and it was wonderful to wake up with the beach at... More

Was this review helpful? Yes 17
HaciendaMorelos, Social Media at Hotel Hacienda Morelos, responded to this review

Thank you for your review, we measure our success by the feedback our guests give us and yours has helped us both, to improve and to motivate our team to keep working better day by day. It is a pleasure to read that you enjoyed the music the waves made while still in bed and that you are in love... More

Kansas City, Missouri
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed July 28, 2014

We recently stayed a week at Hacienda Morelos. Great location within walking distance to many good restaurants. Pretty basic no frills, but clean and reasonably priced. All rooms face the beach. Would stay again, but the beds could be a little softer. You have to be in the lobby for the wifi, then it still only works part time. Rooms... More

Was this review helpful? Yes 10
HaciendaMorelos, Social Media at Hotel Hacienda Morelos, responded to this review

Thank you very much for your preference and your time, we value your feedback to help us improve the service we are offering. We were delighted to see you found the hotel clean and enjoyed the view from you room. We would agree we are in a fantastic location to enjoy the best beach and local life that Puerto Morelos... More

Kelowna, Canada
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed June 25, 2014

When I say the "only choice", I mean that literally. Puerto Morelos is a wonderful village on the water half way between Cancun and Playa Del Carman, and it is much quieter and "traditional" - no modern resorts, just smaller, independent, hotels - several to choose from a block or two inland, and a few of them are in the... More

Was this review helpful? Yes 7
seaknight7, Gerente at Hotel Hacienda Morelos, responded to this review

Dear Guest, We really appreciate your comments. Thank you for staying with us during your vacations. Now we have open the Restaurant as well as the Bar offering service to the hotel and pool. We have a delicious menu for breakfast, snacks, lunch and dinner and prices are great. We hope to see you around next trip to enjoy our... More

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Additional Information about Hotel Hacienda Morelos

Address: Av. Rafael Melgar; Mza.2 Lote 5, Puerto Morelos, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Hacienda Morelos 3*
Number of rooms: 30
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Also Known As:
Hacienda Morelos Hotel Puerto Morelos
Hacienda Morelos Puerto
Hotel Hacienda Morelos Riviera Maya, Mexico - Puerto Morelos

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