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Hotel Hacienda Morelos

3.0 of 5 Av. Rafael Melgar; Mza.2 Lote 5, Puerto Morelos, Mexico
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Hotel Hacienda Morelos
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Hotel Hacienda Morelos
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131 reviews from our community

Traveler rating
    30
    48
    41
    4
    8
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19
67
10
3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Edmonton, Canada
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed yesterday NEW

This 30 room hotel is right on the beach and steps from the central plaza. We had a large room on the ground floor by the pool. Everything was clean, the bedding fresh, the water was always hot with plenty of it, the A/C was very effective and the staff very professional yet friendly. The restaurant had excellent food and... More 

Was this review helpful? Yes 1
Texas City, Texas
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Perfect location right on the beach and just a cuple of minutes walking from downtown, absolutely gorgeous views from our room to the Caribbean Sea. Friendly and helpulf service. We will definetly come back to this laid-back haven!

Was this review helpful? Yes 2
HaciendaMorelos, Social Media at Hotel Hacienda Morelos, responded to this review

Thank you for your valuable time, we want you to know that your satisfaction is our greatest commitment and we are delighted to read about your stay at Hacienda Morelos. Get good opinions about our services, facilities and care provided during your stay is the best prize we can receive. We hope to see you soon in this beautiful destination,... More 

Tulsa, Oklahoma
Contributor
11 reviews 11 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 2 weeks ago

The WIFI only works in limited areas, hard and uncomfortable beds, bad pillows and sheets. Narrow and steep stairways. The location is great, but not worth the price. I've stayed in other hotels for half the price a block away off the beach that were much better. The worst is that they simply don't care about their customers. The evening... More 

Was this review helpful? Yes
HaciendaMorelos, Social Media at Hotel Hacienda Morelos, responded to this review

Thank you for your feedback. We are very disappointed to learn that your stay did not meet your expectations and you were let down on this occasion. We would like to assure you that Wifi was already fixed and we are currently changing pillows as part of the improvements that are taking place in the property. We take your comments... More 

Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 3 weeks ago

Located on the beach with a nice view. Room had a TV with no cable box and air conditioner didn't work. Room smelled moldy and so did pillows. They didn't have record of the reservation was told to email receipt. Was given slip of paper with three different connections to try, non of them worked. The front desk showed me... More 

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HaciendaMorelos, Social Media at Hotel Hacienda Morelos, responded to this review

First of all thank you for your review and recommendations. We would like to apologize for the inconveniences you experienced during your stay. You can rest assure we are taking measures to avoid this issues to happen again. You are a valued guest and we hope to have a new opportunity to better serve you during your next stay. More 

Saint Louis, Missouri
Top Contributor
93 reviews 93 reviews
12 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

This is not the place it used to be.i am sorry to say i felt like the new management doesnt care about customer satisfaction or truth in advertsing.the internet throughout...nope.the cable tv...nope.,there wasnt even a tv in the first room they put us in.the second room the tv didnt turn on...but that doesnt matter.no cable for the last 2 months.the... More 

Was this review helpful? Yes 2
HaciendaMorelos, Social Media at Hotel Hacienda Morelos, responded to this review

First of all thank you for your extensive review. We are tremendously sorry to hear about your stay. We truly appreciate your remarks and would like just to assure you that we are taking measures to avoid this kind of problems happen in the future. Again we apologize for your inconveniences and we hope you can give us another chance... More 

Champlain, New York
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

In brief: bare walls, chipped plaster and tiles only partly and poorly repaired, holes where the towel racks used to be, cable t.v. that didn't work, seaweed-encrusted beach and tiny pool, no coffee machine or shampoo, a washout and whiteout at the same time. You can find a real hotel for much less, so don't bother.

Was this review helpful? Yes 2
HaciendaMorelos, Social Media at Hotel Hacienda Morelos, responded to this review

On behalf of our management we would like to thank you for your review and suggestions. We will take all your comments into consideration. We are very sorry to hear you did not have a pleasant stay and we could not meet your expectations. We are working to improve everyday to offer the best of the services and we hope... More 

Panorama, Canada
Contributor
20 reviews 20 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 20, 2014

Stayed in November for a few nights at this perfect little hideaway in Puerto Morelos. Directly on the beach with it's own pool and restaurant it is a great affordable spot to stay in this quaint little town. Rooms were clean, spacious with a balcony overlooking the ocean. Our room had an air conditioning unit but we didn't use it,... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
HaciendaMorelos, Social Media at Hotel Hacienda Morelos, responded to this review

Thank you for sharing your experience on TripAdvisor, we value your feedback to help us improve the service we are offering. We were glad to see you found the hotel clean and enjoyed your spacious room and the beautiful views from your balcony. We would agree we are in a fantastic location to enjoy the best beach and local life... More 

Cherry Hill, New Jersey
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 15, 2014

We just got back from a trip to the Yucatan and stayed 3 nights in Hacienda Morelos. The hotel is perfectly located on a quiet area of the beach, convenient to town, snorkeling, other restaurants, etc. The hotel is clean with large rooms, a very nice pool area, patio and restaurant. The town of Puerto Morelos is wonderful. Very relaxing... More 

Was this review helpful? Yes 2
HaciendaMorelos, Social Media at Hotel Hacienda Morelos, responded to this review

Thank you for sharing your comments on TripAdvisor, your feedback is the best prize we can receive from our guests. We were delighted to see you found the hotel clean, perfectly located and in relaxing and friendly atmosphere as this is our essence. We would love to welcome you back in soon to offer another excellent stay. More 

A TripAdvisor Member
5 of 5 stars Reviewed November 2, 2014

customer service is paramount at this location...every employee was terrific..I especially want to single Cecilia Lopez at the front desk...from the moment you walk in to the reception area she is ready to make your stay as perfect as possible...her warmth and charm and work ethic go way beyond expectations...highly recommend this hotel on the beach

Was this review helpful? Yes 3
HaciendaMorelos, Social Media at Hotel Hacienda Morelos, responded to this review

Thank you for choosing us and taking the time to share your feedback. We are glad we were able to satisfy all your expectations regarding the location and especially our staff. We believe in great experiences and that includes the experience our customers have with us. We are very pleased to know that you had a nice stay with us... More 

Peachland, Canada
2 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 23, 2014

Perfectly located on the beach a short stroll from the town center. Clean and comfortable with free wifi. Many shops and restaurants nearby and the beautiful reef is right there. Great value in an otherwise fairly expensive but beautiful town. Highly recommended and we will definitely stay there again next time we are in Puerto Morelos.

Review collected in partnership with this hotel

Was this review helpful? Yes 9
HaciendaMorelos, Social Media at Hotel Hacienda Morelos, responded to this review

Thank you for your valuable time, we want you to know that your satisfaction is our greatest commitment and your comments our best prize. We would agree we are in a fantastic location to enjoy the best beach and local life In Puerto Morelos. We really appreciate your recommendations and we are delighted to learn that you will definitely stay... More 

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Additional Information about Hotel Hacienda Morelos

Address: Av. Rafael Melgar; Mza.2 Lote 5, Puerto Morelos, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Hacienda Morelos 3*
Number of rooms: 30
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Also Known As:
Hacienda Morelos Hotel Puerto Morelos
Hacienda Morelos Puerto
Hotel Hacienda Morelos Riviera Maya, Mexico - Puerto Morelos
Hotel Style:
#14 On the Beach Hotel in Puerto Morelos

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