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All 23 Puerto Morelos hotels

Hacienda Morelos

3.0 of 5 Hotel   |   Av. Rafael Melgar; Mza.2 Lote 5, Puerto Morelos, Mexico
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115 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Top Contributor
111 reviews 111 reviews
23 hotel reviews
95 helpful votes 95 helpful votes
5 of 5 stars Reviewed 1 week ago

Well I stayed at this property at the end of April and the beginning of May. Traveling as a single lady location was important to me. I could hang out in town square or go to any restaurant close by and still have a really short well lit walk back to the hotel. The only complaing I would have had... More

Was this review helpful? Yes 5
HaciendaMorelos, Social Media at Hacienda Morelos, responded to this review

First of all thank you very much for giving us a new opportunity to provide you a great experience. We really appreciate your kind words as our guests opinion is such a great assistance for us in our continuing effort of improvement. We will share your comments with our team, who certainly will be encouraged by your remarks. It is... More

Austin, Texas
4 reviews 4 reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed August 6, 2014

This hotel may be old but it is clean and reasonably priced. We had stayed the first few days at a large all inclusive and when we finally got to Puerto Morales we were in love. We will never stay at an all inclusive again. Hacienda's A/C was freezing and it was wonderful to wake up with the beach at... More

Was this review helpful? Yes 11
HaciendaMorelos, Social Media at Hacienda Morelos, responded to this review

Thank you for your review, we measure our success by the feedback our guests give us and yours has helped us both, to improve and to motivate our team to keep working better day by day. It is a pleasure to read that you enjoyed the music the waves made while still in bed and that you are in love... More

Kansas City, Missouri
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed July 28, 2014

We recently stayed a week at Hacienda Morelos. Great location within walking distance to many good restaurants. Pretty basic no frills, but clean and reasonably priced. All rooms face the beach. Would stay again, but the beds could be a little softer. You have to be in the lobby for the wifi, then it still only works part time. Rooms... More

Was this review helpful? Yes 6
HaciendaMorelos, Social Media at Hacienda Morelos, responded to this review

Thank you very much for your preference and your time, we value your feedback to help us improve the service we are offering. We were delighted to see you found the hotel clean and enjoyed the view from you room. We would agree we are in a fantastic location to enjoy the best beach and local life that Puerto Morelos... More

Kelowna, Canada
19 reviews 19 reviews
9 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed June 25, 2014

When I say the "only choice", I mean that literally. Puerto Morelos is a wonderful village on the water half way between Cancun and Playa Del Carman, and it is much quieter and "traditional" - no modern resorts, just smaller, independent, hotels - several to choose from a block or two inland, and a few of them are in the... More

Was this review helpful? Yes 6
seaknight7, Gerente at Hacienda Morelos, responded to this review

Dear Guest, We really appreciate your comments. Thank you for staying with us during your vacations. Now we have open the Restaurant as well as the Bar offering service to the hotel and pool. We have a delicious menu for breakfast, snacks, lunch and dinner and prices are great. We hope to see you around next trip to enjoy our... More

4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 19, 2014

This property had just been taken over by the new owners and they were working to update it. It was a great value for the dollar. In all fairness, the amenities were not up and running like the restaurant or bar; however I suspect that has changed by now. Lots of great places to eat very close by so it... More

Was this review helpful? Yes 2
HaciendaMorelos, Social Media at Hacienda Morelos, responded to this review

Thanks for reviewing our hotel and describing our facilities. As you noticed we are committed to get better day by day to achieve our mail objective that is your full satisfaction. We are glad that overall you had a great experience and received the best service. We look forward to seeing you again to provide you with a flawless stay... More

Bountiful, Utah
Senior Reviewer
8 reviews 8 reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed May 14, 2014

This was a basic hotel with TV, nicely tiled floors, a large shower, two double beds. It was in a great location and we could walk to almost everything.. .restaurants, shopping, bank, ATM, and best of all, it was right on the beach. It has boats docked right out the back door, and they don't tell you that on the... More

Was this review helpful? Yes 1
Seattle, WA
Top Contributor
54 reviews 54 reviews
35 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed May 7, 2014

As many people have already pointed out, you don't stay here for resort luxury, or small hotel charm. You stay here because its close to downtown PM, and oh yeah, it's on the beach. But really, it has little else to recommend it. The restaurant was closed, the wifi worked only in the lobby, but the rooms are basic and... More

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Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed April 15, 2014

We had a rough start at this hotel. We were given a room on the 3rd floor that had no mattress pad, sheets too small for the bed, no screens on the window, a broken air conditioner control and toothpaste in the sink. Thankfully this was remedied by Leslie, who found us a new room. We had a lovely small... More

Was this review helpful? Yes 1
Bath, ME
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed April 14, 2014

Right on the beach, mostly clean, but no charm at all. Glad that we only stayed one night prior to flying home from Cancun. The pool looked nice and perhaps, had we taken advantage of it, we would be able to say something more positive.

Was this review helpful? Yes 1
Arlington Heights, Illinois
Senior Contributor
42 reviews 42 reviews
9 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed April 4, 2014

Hmmm, definitely a mixed review. It has some positives and negatives: Positive-- Mostly clean. The main room is spacious and clean. The bathroom is the problem (see negatives). Good location. Close walk to pier and restaurants. Right on the beach and the pool and patio are nice. The young man working at the front desk was nice and helpful. The... More

Was this review helpful? Yes 1
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Additional Information about Hacienda Morelos

Address: Av. Rafael Melgar; Mza.2 Lote 5, Puerto Morelos, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hacienda Morelos 3*
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Also Known As:
Hacienda Morelos Hotel Puerto Morelos
Hacienda Morelos Puerto
Hacienda Morelos Riviera Maya, Mexico - Puerto Morelos

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