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Marco Polo Hotel

Avda Sant Antoni 36, La Massana AD400, Andorra
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Marco Polo Hotel
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132 Reviews from our TripAdvisor Community

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Traveler rating
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    13
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51
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5
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (132)
  • Mar-May only
    (29)
  • Jun-Aug only
    (37)
  • Sep-Nov only
    (20)
  • Dec-Feb only
    (46)
All months
Level Contributor
5 reviews
1 of 5 stars Reviewed 1 week ago

room seems to be falling appart. loose door knobs loose doors of cabin falls out should be one* nobody speaks english booked tickets not present still not found the pool from the advertisement. i was scouting for next winter for the family but is is a no for us

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1 review
1 of 5 stars Reviewed May 4, 2015

An alternative description of the hotel and amenities: Marco Polo is 547yds from the cable car to Vallnord Ski Resort along an incredibly busy road with narrow pavements (if at all). Each functional room (there is a hard bed with threadbare sheets and my size 12 body could just about move around it) includes a satellite TV (which is mounted... More 

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Travelers are raving about these La Massana hotels

Weymouth, United Kingdom
Level Contributor
79 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
1 of 5 stars Reviewed April 19, 2015

Our school party was placed here by a uk school ski company at the last minute. We were changed from another local hotel as we had queried the lack of English speaking staff there. Staff at Marco Polo are marginally better but on a few occasions we were unable to get ourselves understood. The Hotel itself is a bit of... More 

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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed April 10, 2015

We recently stayed at this hotel with 34 school children. This hotel is very tired, the mattresses are extremely hard and worn. The shower head fitting was broken and would not stay in place during showering and would fall off as soon as you turned the shower off. The evening meals were generally okay with good choice for children and... More 

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England
Level Contributor
60 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
2 of 5 stars Reviewed February 9, 2015

This hotel has a car park opposite which is convenient. The hotel itself has average size basic rooms which are difficult to get warm. The hotel has no soundproofing and is very noisy at times as guests move their furniture or meet up to go to breakfast. Speaking of breakfast, except for a hot beverage and patisseries there is not... More 

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Marco_Polo_And, Guest Experience Manager at Marco Polo Hotel, responded to this review

Dear Pablo, I am sorry to read that you did not fully enjoy your stay with us. We would have happily assisted upon your reporting of any concerns during your visit. I am sorry that we did not meet your expectations. Regards, Guest Experience Manager Hotel Marco Polo More 

Honolulu, Hawaii
Level Contributor
62 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
2 of 5 stars Reviewed October 22, 2014

it was a very old hotel. rooms and lobby areas were old and old feeling. although it was probably cleaned--the hotel did not feel clean. chose it for price and was not very pleased. Although, i had a pretty good sleep that night.

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Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed September 25, 2014

We stayed here for one night while driving through Europe. We were outside the main ski season so the town and hotel were very quiet but even so the hotel was pretty disappointing. The main issue was that our room had incredibly ineffectively glazed windows. We faced onto the main road and traffic was noisy most of the night; the... More 

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Cambridge, United Kingdom
1 review
2 of 5 stars Reviewed April 12, 2014

Rude staff, rooms really not good, food okay if you got to restaurant early. Booked with Direct ski big mistake as they knew the problems with this hotel and did nothing before or after even when we complained.

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Newcastle upon Tyne, England, United Kingdom
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed August 28, 2013

Typical winter hotel set in La massana in Andorra. A lovely town with nice shops, bars and restaurants. The hotel was very dated but had everything you needed including wifi in lobby areas. The pool is situated outside about 300m from he hotel. The food was adequate. Parking was limited so book it in advance a t €6.50 a day.... More 

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Seattle, Washington
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed July 30, 2013

We stayed at Marco Polo for a week with half board. Everything about this place was average in my opinion, and the food was not really worth paying for. Pretty noisy with the main road right there, and seems like a lot of families stay there. No Air conditioning. wifi in the lobby, not in rooms. This hotel had everything... More 

Was this review helpful? Yes 2
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