We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Marco Polo Hotel

3.0 of 5
Avda Sant Antoni 36, La Massana AD400, Andorra
Hotel amenities
Marco Polo Hotel
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Write a Review

123 reviews from our community

Traveler rating
    6
    13
    50
    26
    28
See reviews for
26
48
Solo
0
3
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (123)
  • Mar-May only
    (25)
  • Jun-Aug only
    (32)
  • Sep-Nov only
    (20)
  • Dec-Feb only
    (46)
All months
2 reviews
1 of 5 stars Reviewed 1 week ago

We recently stayed at this hotel with 34 school children. This hotel is very tired, the mattresses are extremely hard and worn. The shower head fitting was broken and would not stay in place during showering and would fall off as soon as you turned the shower off. The evening meals were generally okay with good choice for children and... More 

Was this review helpful? Yes
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 1 week ago

I have just returned from the Marco Polo as an adult accompanying a school party of 34 children aged between 11-14. My review will be written with that in mind. I'd read some terrible reviews in relation to the food at the hotel, but I was pleasantly surprised. There was ample choice at breakfast, both hot and cold, and the... More 

Was this review helpful? Yes

Travelers are raving about these La Massana hotels

England
Top Contributor
55 reviews 55 reviews
17 hotel reviews
42 helpful votes 42 helpful votes
2 of 5 stars Reviewed February 9, 2015

This hotel has a car park opposite which is convenient. The hotel itself has average size basic rooms which are difficult to get warm. The hotel has no soundproofing and is very noisy at times as guests move their furniture or meet up to go to breakfast. Speaking of breakfast, except for a hot beverage and patisseries there is not... More 

Was this review helpful? Yes 1
Marco_Polo_And, Guest Experience Manager at Marco Polo Hotel, responded to this review

Dear Pablo, I am sorry to read that you did not fully enjoy your stay with us. We would have happily assisted upon your reporting of any concerns during your visit. I am sorry that we did not meet your expectations. Regards, Guest Experience Manager Hotel Marco Polo More 

Honolulu, Hawaii
Top Contributor
62 reviews 62 reviews
25 hotel reviews
64 helpful votes 64 helpful votes
2 of 5 stars Reviewed October 22, 2014

it was a very old hotel. rooms and lobby areas were old and old feeling. although it was probably cleaned--the hotel did not feel clean. chose it for price and was not very pleased. Although, i had a pretty good sleep that night.

Was this review helpful? Yes 1
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed September 25, 2014

We stayed here for one night while driving through Europe. We were outside the main ski season so the town and hotel were very quiet but even so the hotel was pretty disappointing. The main issue was that our room had incredibly ineffectively glazed windows. We faced onto the main road and traffic was noisy most of the night; the... More 

Was this review helpful? Yes 1
Cambridge, United Kingdom
1 review
2 of 5 stars Reviewed April 12, 2014

Rude staff, rooms really not good, food okay if you got to restaurant early. Booked with Direct ski big mistake as they knew the problems with this hotel and did nothing before or after even when we complained.

Was this review helpful? Yes
Newcastle upon Tyne, England, United Kingdom
Contributor
15 reviews 15 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed August 28, 2013

Typical winter hotel set in La massana in Andorra. A lovely town with nice shops, bars and restaurants. The hotel was very dated but had everything you needed including wifi in lobby areas. The pool is situated outside about 300m from he hotel. The food was adequate. Parking was limited so book it in advance a t €6.50 a day.... More 

Was this review helpful? Yes
Seattle, Washington
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 30, 2013

We stayed at Marco Polo for a week with half board. Everything about this place was average in my opinion, and the food was not really worth paying for. Pretty noisy with the main road right there, and seems like a lot of families stay there. No Air conditioning. wifi in the lobby, not in rooms. This hotel had everything... More 

Was this review helpful? Yes 2
London, United Kingdom
Top Contributor
107 reviews 107 reviews
23 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed July 16, 2013

As a place to sleep, this hotel is satisfactory. Our room was clean but small, and the whicker furniture which is omnipresent in this establishment also includes the bed, which creaked and groaned every time one of us moved. There is no air conditioning in the rooms - fine for the winter ski season, but uncomfortable in the humid summer... More 

Was this review helpful? Yes 1
Prague, Czech Republic
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed June 25, 2013

When choosing this hotel the other reviews scared me a little bit. The rate was excelent so I took a risk. I slept in the room 3 nights out of 5 I booked as I came for Andorra Ultra Trail. The room and bathroom was clean, full of amenities including nice soft towels. Cleaning was done on daily basis. I... More 

Was this review helpful? Yes 1
Questions? Get answers from hotel staff and past guests. Ask a question

27 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (22)
Viewed
Hotel & grounds (4)
Viewed
Room/suite (5)
Viewed
View from room (4)
Viewed
Bathroom (1)
Viewed
Other (8)

Management photos: Courtesy of the property manager

Viewed
All management photos (5)
Viewed
Room/suite (1)
Viewed
Hotel & grounds (1)
Viewed
Other (3)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question