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Mercure Hull Grange Park Hotel

3.0 of 5 Grange Park Lane, Willerby, Kingston-upon-Hull HU10 6EA, England (Formerly Mercure Hull West Hotel)
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Mercure Hull Grange Park Hotel
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Mercure Hull Grange Park Hotel
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284 reviews from our community

Traveler rating
    90
    101
    54
    27
    12
See reviews for
52
92
15
52
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
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    (54)
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Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Visited this hotel as part of a bus trip to Lincoln Christmas markets. We were promised a 3 course meal on the evening which was awful. The pork we had was so tough. Pate for starter with no bread. There was a poor selection on the menu and the majority of people just ordered out of hunger. The rooms however... More 

Was this review helpful? Yes
Peter N, General Manager at Mercure Hull Grange Park Hotel, responded to this review

Dear Giovanna M, Thank you for taking time to write a review on tripadvisor.com. I am disapointed to hear that you visit was "just ok" as we aim to achieve excellent guest care and attention with all our guests. We do not treat our tour guests any differently from our other guests, however trying to accommodate 46 guests together in... More 

Clitheroe, United Kingdom
2 reviews
5 of 5 stars Reviewed 2 weeks ago

We booked this hotel to celebrate our Ruby Wedding Anniversary as we had never been to the area we were given a fab room which was in fact a suite at the back overlooking the beautiful grounds. Large free car park and excellent WIFI the room was extremely clean with bed very comfortable we slept well ,complimentary toiletries lovely big... More 

Was this review helpful? Yes
Peter N, General Manager at Mercure Hull Grange Park Hotel, responded to this review

Dear Anne B, Thank you for taking the time to write such a lovely review following your stay with us, and I trust you had a truly enjoyable anniversary. I have passed your feedback regarding your experiences in the Restaurant to which I am sure Mark (Food & Beverage Manager) and his team will be really pleased with. We hope... More 

Willenhall, United Kingdom
Contributor
19 reviews 19 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I really like this hotel - good staff, a quiet location and good value. The rooms are a little dated, as are the facilities, but these are easily overlooked when you consider the excellent breakfast. As someone who stays in hotels around the uk on a weekly basis, I consider myself an expert on the quality of this meal, and... More 

Was this review helpful? Yes
Peter N, General Manager at Mercure Hull Grange Park Hotel, responded to this review

Dear Nigel K, Thank you for taking the time to write such a good review on Trip Advisor following on from your recent stay in the Hotel. We consider breakfast to be the most important meal of the day, and we are delighted you enjoyed it so much. We have made a lot of effort with breakfast and are pleased... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Ave just been sitting in ma hotel room while ma man's out working reading these reviews Ave never seen or heard such a load of rubbish in all ma life ma man works away alot so am used 2 hotel breaks and this hotel is fantastic we had a great meal lastnyt a nice relaxing day 2day and the staff... More 

Was this review helpful? Yes 1
Peter N, General Manager at Mercure Hull Grange Park Hotel, responded to this review

Dear Kelly M, Thank you for writing a review and your comments on tripadvisor. I am delighted to hear such positive comments from a reviewer who has such great experience from different properties and locations. We always aim to achieve great guest expectations and ensure our standards and team sprit are consistent, it is very rewarding to hear your visit... More 

South Shields, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Booked this hotel to visit the area for a weekend. The hotel is situated at the end of a road on a retail park, which has no impact on the hotel. The hotel is in its own landscaped grounds and has a very big free car park. Check in was fast, efficient and friendly. The public areas are very pleasant... More 

Was this review helpful? Yes 1
Peter N, General Manager at Mercure Hull Grange Park Hotel, responded to this review

Dear Gary C, Thank you for taking time to write a review on tripadvisor and the experience you had at the Mercure Grange Park Hotel. I am delighted to hear such positive comments regarding our team and their efforts to give excellent service and guest care. We are undergoing a hotel refreshment program and we will have our public areas... More 

Norwich, United Kingdom
2 reviews
3 of 5 stars Reviewed November 4, 2014

It was a Sunday evening, rather put out as I had to be away from home but nevertheless I wanted a quiet evening having some food a couple of drinks and an early night. It all started well when I had a drink at the bar ( although when I asked for a second packet of peanuts they couldn't oblige... More 

Was this review helpful? Yes
Peter N, General Manager at Mercure Hull Grange Park Hotel, responded to this review

Dear Ian S, Thank you for your review on tripavisor regarding your visit to the Mercure Grange Park Hotel. We always aim to provide the best service and standards in both food and beverage and room conditions, however on this occasion we appear to have failed. All our staff and managers are here to assist in any issues that arrise... More 

Mansfield, United Kingdom
Contributor
17 reviews 17 reviews
5 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed October 28, 2014

We stayed for one night as we had booked the Fawlty Towers experience through Skills travel, we stayed in room 203 at first things seemed fine until we decided to get ready for the evening and take a bath, we had to clean the bath as it was filthy and on closer in spection the ceiling paper in above our... More 

Was this review helpful? Yes
Peter N, General Manager at Mercure Hull Grange Park Hotel, responded to this review

Dear David H, Thank you for your review on tripadvisor on your visit to our hotel. I am disapointed that you found your room not to the expected standard. Our housekeeping department have been informed and we are going through a refreshment program to bring the bedrooms and public areas back to the hotel standard. I am glad you enjoyed... More 

London, United Kingdom
Senior Contributor
42 reviews 42 reviews
30 hotel reviews
64 helpful votes 64 helpful votes
1 of 5 stars Reviewed October 23, 2014

I have stayed in a few hotels in Hull over the last few months, over 40 mights worth. This hotel is one to avoid, dirty rooms (I had to get them to come in again to re-clean the room!), inconsistent heating (either really cold or really hot), and the service is "lazy" I would say. However the worst thing about... More 

Was this review helpful? Yes
Peter N, General Manager at Mercure Hull Grange Park Hotel, responded to this review

Dear redhotrobert1979, Thank you for writing a review on tripadvisor redarding your recent stay at the Mercure Grange Park Hotel. First and foremost please accept my sincerest apologies for not being able to resolve your issues prior to your departure, our guest care managers are on duty 24 hours daily to assist and resolve any situations as they arrise and... More 

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Additional Information about Mercure Hull Grange Park Hotel

Address: Grange Park Lane, Willerby, Kingston-upon-Hull HU10 6EA, England (Formerly Mercure Hull West Hotel)
Location: United Kingdom > England > Yorkshire > East Riding of Yorkshire > Kingston-upon-Hull > Willerby
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mercure Hull Grange Park Hotel 3*
Number of rooms: 100
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Also Known As:
Ramada Hotel Hull
Ramada Kingston-Upon-Hull
Kingston-Upon-Hull Ramada

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