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All 3 Willerby hotels

Mercure Hull Grange Park Hotel

3.0 of 5 Hotel   |   Grange Park Lane, Willerby, Kingston-upon-Hull HU10 6EA, England (Formerly Mercure Hull West Hotel)
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Mercure Hull Grange Park Hotel
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68%
Ranked #3 of 3 hotels in Willerby
A recent review
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249 people have reviewed this hotel

Traveler rating
    85
    87
    42
    25
    10
See reviews for
45
77
14
46
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Chester, United Kingdom
1 review
4 of 5 stars Reviewed 4 days ago NEW

Special offer on Amazon for nights stay at Hull Grange Park Hotel. We combined our stay with a trip to Beverley Races. Impressed on arrival, receptionist was lovely, very helpful and pleasant. Room was very clean and reasonably sized - we overlooked the gardens. Had drinks and sandwiches in garden - served by Paul and Mark - service was great... More

Was this review helpful? Yes
Peter N, General Manager at Mercure Hull Grange Park Hotel, responded to this review

Dear mamaditch, Thank you for taking the time to review the Mercure Hull Grange Park following your stay. I am really pleased that you enjoyed your stay so much and will pass on your comments to Mark and Paul. We do hope to see you again soon at the hotel, Peter Nye More

Wrexham, United Kingdom
Contributor
15 reviews 15 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed here last week........ POSITIVES...Reasonable sized room which was clean,and had a comfortable bed.Breakfast was good with plenty of choice and was always checked to see if anything needed replenishing. Staff helpful and friendly.Ideal location to access motorways etc.Nice grounds.Pool/gym although we did not use these facilities looked nice. NEGATIVES...HOUSEKEEPING needs to be more attentive.A few cobwebs around room and... More

Was this review helpful? Yes
Peter N, General Manager at Mercure Hull Grange Park Hotel, responded to this review

Dear bedouin2, Thank you for taking the time to review to review the Mercure Hull Grange Park Hotel on Trip Advisor. We found your review really constructive and are really grateful of the feedback. We are in the process of decorating bedrooms as we speak, and have made improvements to our public areas and meeting rooms, to which we look... More

Cleethorpes, England, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Should be at least 4*, very nice staff, fantastic room, facilities etc. Food ace, we had dinner and breakfast. Will be back for more, especially the swimming pool! Plenty of parking space, nice quiet location.

Was this review helpful? Yes
Peter N, General Manager at Mercure Hull Grange Park Hotel, responded to this review

Dear gucci_t, Thank you for taking the time to review our Hotel on Trip Advisor following your stay at the Hotel, we are really pleased you enjoyed your stay. I have passed your comments onto our team, who will be equally delighted with your feedback. We look forward to seeing you again soon, Peter Nye General Manager More

Rayleigh, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago

We stayed here for one night on 14th July 2014. The room looked very nice. It was up in the eaves so, given the humid weather at that time, was extremely hot and stuffy. There was no air con so it would have been a nice gesture to have been provided with an electric fan. The bed was very comfortable... More

Was this review helpful? Yes
Peter N, General Manager at Mercure Hull Grange Park Hotel, responded to this review

Dear PrincessFruitBat, Thank you for taking the time to review the Mercure Hull Grange Park Hotel. I believe I have replied to you separately via our in house guest satisfaction tool. Again I would like to apologise for the issues with cleanliness that you discovered, it is far from acceptable and the appropriate actions and measures are in place to... More

Rainham, United Kingdom
Senior Contributor
39 reviews 39 reviews
17 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed 1 week ago

I arrived at the hotel very jet lagged and all I wanted was to have a meal and sleep. The hotel appears to have a modern feel as you arrive. however this is a facade. The accommodation is dated and not clean, there were suspicious brown substances on the bathroom floor and the lift to the upper floors was filthy.... More

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Peter N, General Manager at Mercure Hull Grange Park Hotel, responded to this review

Dear gazzao, Thank you for taking the time to review our Hotel on Trip Advisor following your recent stay. I am really disappointed with your feedback, we are a much stronger hotel than the one you describe, so please accept my apologies for the shortfalls in service you received. I would be grateful if you can spare the time to... More

Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed for along weekend & although the food & staff were very good, the rooms & hotel itself were tired & needed updating. Our room had mould on the walls, wallpaper peeling off. The reception area had a champagne bucket catching drips near the main door after a stormy night. Not sure if we will visit again; what a shame... More

Was this review helpful? Yes
Peter N, General Manager at Mercure Hull Grange Park Hotel, responded to this review

Dear Claire S, Thank you for taking the time to review the Mercure Hull Grange Park Hotel. We treat all feedback as invaluable and thank you for your comments. We review all Trip Advisor comments on a weekly basis at our Management Meetings, to which will review this and make plans to improve our quality. Many thanks for bringing these... More

yorkshire
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 2 weeks ago

With living local to this venue staying there is not usually an option, but as we were partaking in a wedding for the weekend why not push the boat out. We stayed two nights in this place in a suite, it was very large and spacious with a separate bedroom and very tidy. The beds and pillows were very comfy... More

Was this review helpful? Yes
Peter N, General Manager at Mercure Hull Grange Park Hotel, responded to this review

Dear uktravellerYorkshire, Thank you for the time to write such a fantastic review on Trip Advisor following your recent stay, we are glad you had such a great time. We are constantly investing in our hotel, and are looking forward to the redecoration of over 50 bedrooms in August. I will be sure to pass on your comments to the... More

London, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The bedroom is fine, and good quality (bed was very comfortable). There are very few electrical sockets which meant that the TV had to be disconnected to get two items plugged in. The shower was hard to operate, and was only warm in the afternoon. There is staining on the tiles above the shower - which I assume is from... More

Was this review helpful? Yes 1
Peter N, General Manager at Mercure Hull Grange Park Hotel, responded to this review

Dear mfield999, Thank you for taking the time to write such a balanced review following your recent stay at the Mercure Hull Grange Park Hotel. Thank you for taking the approach that what you endured was certainly not normal, however it is unacceptable that you never had a response regarding breakfast. I will bring this up with my operational team... More

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Enjoyed my stay which was for the Tour De France Grand Depart Yorkshire. Nice room, good food, friendly staff. My only criticism which may seem petty was the toast at breakfast. The rotary machine took an age and required three passes before the bread was adequately tanned. By this time the breakfast plate was cold. The control knob appeared to... More

Was this review helpful? Yes
Peter N, General Manager at Mercure Hull Grange Park Hotel, responded to this review

Dear Militaryprovost, Thank you for reviewing the Mercure Hull Grange Park on Trip Advisor, all reviews are regularly discussed in our Management meetings in order to improve our service and facilities. We would like to thank you for your comments regarding our rooms and staff, and we have taking adequate measures regarding your criticisms of breakfast. Once again many thanks.... More

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Additional Information about Mercure Hull Grange Park Hotel

Address: Grange Park Lane, Willerby, Kingston-upon-Hull HU10 6EA, England (Formerly Mercure Hull West Hotel)
Location: United Kingdom > England > Yorkshire > East Riding of Yorkshire > Kingston-upon-Hull > Willerby
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mercure Hull Grange Park Hotel 3*
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Also Known As:
Ramada Hotel Hull
Ramada Kingston-Upon-Hull
Kingston-Upon-Hull Ramada

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Amenities

Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Class
Official Description (provided by the hotel)
Pleasant three story hotel offering modern amenities; set on twelve acres of landscaped grounds; situated 4 miles from Hull City.The hotel has a swimming pool and leisure area, as well as Free WiFi throughout the hotel. ... more   less 
Number of rooms
100

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