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Mercure Hull Grange Park Hotel

Grange Park Lane, Willerby, Kingston-upon-Hull HU10 6EA, England (Formerly Mercure Hull West Hotel)
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Mercure Hull Grange Park Hotel
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371 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
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    (371)
  • Mar-May only
    (87)
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    (78)
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Durham, United Kingdom
Level Contributor
4 reviews
4 of 5 stars Reviewed yesterday NEW

Stayed overnight as part of a national holiday trip. Room was clean and nothing like reviews we got a lovely modern room with everthing we needed. Service was friendly. Breakfast was excellent a very good choice of buffet style cooked food as well as a varied and well presented continental choice.

Was this review helpful? Yes
Level Contributor
9 reviews
4 of 5 stars Reviewed 2 days ago NEW

Room about as expected for an hotel of this quality. Bed too hard, so expect aches in the hips. Good breakfast. Water for bath/shower was hot, which is an improvement compared to my last stay here. Bathroom a bit tired.

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Northampton, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

The main purpose of a hotel is to provide a room to sleep in. This hotel likes you to wake up at 4:30am or earlier by rearranging it's function rooms in as loud a manner as possible. It's not a one-off, it happened today and when I stayed last week. Clearly my complaint last week fell on deaf ears, which... More 

Was this review helpful? Yes
Shane G, Front Office Manager at Mercure Hull Grange Park Hotel, responded to this review

Dear Richard F, Thank you for taking time to write a review on tripadvisor regarding your recent visit to the Mercure Grange Park Hotel. First and foremost please accept my sincerest apologies for any inconvenience caused. Our night team do have jobs to complete overnight, however none of them should be so disruptive that they wake our guests. Our night... More 

Birmingham, United Kingdom
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 1 week ago

This Mercure hotel was excellent value for money for a family room. We had a huge room with very comfortable beds. The bathroom was dated but towels were fluffy and the shower great. Breakfast (mid week) was good value and excellent quality with a good range of well cooked hot food, cold items, pastries eg. smoothies, fresh diced fruit, coulis,... More 

Was this review helpful? Yes
Shane G, Front Office Manager at Mercure Hull Grange Park Hotel, responded to this review

Dear jev42, Thank you for taking time to write a review on tripadvisor regarding your recent visit to the Mercure Grange Park Hotel. It was great to read your review and see that both your grandchildren and yourselves had a great time here. We have many great reviews regarding our breakfast buffet and it is a great asset to the... More 

Sunderland, United Kingdom
Level Contributor
130 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
4 of 5 stars Reviewed 1 week ago

Came here last weekend via National Holidays and have to say was pleasantly surprised. Nice comfy room with sizeable bed, well stocked bar, friendly staff and a tasty breakfast in the morning (we missed the evening meal in error). Very quiet surroundings and I would recommend it to anyone.

Was this review helpful? Yes
Shane G, Front Office Manager at Mercure Hull Grange Park Hotel, responded to this review

Dear Pallionlad, Thank you for taking time to write a review on tripadvisor regarding your recent visit to the Mercure Grange Park Hotel. We take great pride in our guest care for both our individual and tour guests and it is very rewarding to see that we made your trip enjoyable. I am glad that you appreciated the room standards... More 

St. Albans, United Kingdom
Level Contributor
5 reviews
4 of 5 stars Reviewed 2 weeks ago

This is the second time my wife and I have stayed at this good value hotel for two nights on each occasion. In a beautiful setting, the bedrooms are both spacious and comfortable and the public areas are well appointed; we also found the staff to be courteous and helpful. Despite the fact that there were wedding receptions being held... More 

Was this review helpful? Yes
Shane G, Front Office Manager at Mercure Hull Grange Park Hotel, responded to this review

Dear Nigel M, Thank you for taking time to write a review on tripadvisor regarding your recent stay. It is great to read that you have returned to the Grange Park Hotel and had another wonderful visit. We take great pride in our service and guest care that we offer all our guests and I am glad that we our... More 

2 reviews
2 of 5 stars Reviewed 2 weeks ago

I have been here with my family (we were in 5), and we booked for two rooms (total of 250€ per one night). The location is 15 minutes from the city centre. We had dinner inside the hotel, I strictly recommend you to not order pizza as it was FROZEN PIZZA. Really disappointed, as in the menu it was indicated... More 

Was this review helpful? Yes
Shane G, Front Office Manager at Mercure Hull Grange Park Hotel, responded to this review

Dear Seunghi N, Thank you for taking time to write a review on tripadvisor regarding your recent visit to the Mercure Grange Park Hotel. First and foremost please accept my sincerest apologies for any inconvenience caused. We take great pride in our service and guest care, however on this occasion we appear to have failed. Our pizzas are made fresh,... More 

manchester
Level Contributor
40 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here overnight with a National Holidays Trip...Lincoln/York; Wonderful......Quick Check In....lovely polite staff; Room was large and very clean/comfy; Evening Meal was just delicious....Well presented and HOT !!.......Breakfast was a Buffet Style....but the variety was superb;;;; Well Done to ALL Staff and Thank You for a lovely stay.

Was this review helpful? Yes
Shane G, Front Office Manager at Mercure Hull Grange Park Hotel, responded to this review

Dear catsandkittens, Thank you for taking time to write a review on tripadvisor regarding your tour visit to the Mercure Grange Park Hotel. It is a great pleasure to read your review and see how well our team has delivered their promise to show all our guests and warm and friendly welcome. I will pass on your comments to the... More 

Reading, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago

On the first night as we were eating our main meal we were asked if we would like desserts as the chef wanted to go home if we didn't. After our meal we ordered three brandies which were served in tumblers despite a request for brandy glasses. The next morning we ordered drinks which never materialised and in then end... More 

Was this review helpful? Yes
Shane G, Front Office Manager at Mercure Hull Grange Park Hotel, responded to this review

Dear Jane W, Thank you for taking time to write a review on tripadvisor regarding your recent visit to the Mercure Grange Park Hotel. First and foremost please accept my sincerest apologies for any inconvenience caused. We take great pride in our guest care, service and quality that we offer our guests, however on this occasion we appear to have... More 

York, United Kingdom
Level Contributor
90 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Not exactly bursting with character, and the bathrooms could do with a refresh, but the staff are very friendly and helpful, the breakfast was very nice, the shower and so forth all worked and the room was comfortable and quiet. Would I stay on holiday? Probably not. Next time I'm that way on business? Undoubtedly.

Was this review helpful? Yes
Shane G, Front Office Manager at Mercure Hull Grange Park Hotel, responded to this review

Dear Steve H, Thank you for taking time to write a review on tripadvisor regarding your recent business trip to the Mercure Grange Park Hotel. We are undergoing a refreshment program and hope to have the public areas, guest bedrooms and bathrooms up to the standard our guests expect. We take great pride in our service and guest care and... More 

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