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Hotel Club Amigo Caracol

Ave. Turistica Santa Lucia, Playa Santa Lucia, Cuba
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Hotel Club Amigo Caracol
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660 Reviews from our TripAdvisor Community

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renfrew
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I was in Santa Lucia from Jan 28th to Feb 5th. During this time I visited this hotel for 2 dinners and a evening of fun. The staff are amazing as always, the resort has had the renovations completed and are beautiful, they are still working on the rooms but hope to be completely finished by March 12th as per... More 

Helpful?
4 Thank Mandy D
Kitchener,Ontario
Level Contributor
1 review
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

The hotel is beautiful. ..The rooms are not ready....If you booked for Caracol please know you be going to transfer to another hotel.You should get 2 wrist band ...to allow you to spend the day at the Caracol. ..you can have a breakfast. Lunch.diner.and you also stay for the show.But you must leave by 11pm.Enjoy

Helpful?
10 Thank Iwona65
Noelville, Canada
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Had a grate time here staff is good and the food is also good the beach is nice too LOVE CUBA We did like the ride on the catamaran to the coral reef and the lobsters . the resort pool nice and quiet during the day really nice for a couple to go

Helpful?
7 Thank gotolovit
Oshawa, Canada
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed October 16, 2015

The Caracol Hotel is currently under renovations until January 2016. We have visited this location on several occasions and the highlight of our trip is always the wonderful massages that we can book with David. He is the most professionally trained masseuse that we have encountered for various aches and pains. If anyone is looking to book a massage while... More 

Helpful?
4 Thank DA-Canada
Pickering, Canada
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
2 of 5 stars Reviewed October 1, 2015

Checked out the current renovations daily September/15 on to September 25tth. When I left in June the staff was removing furniture and old matresses which is still piled up in the exercise room and now in the restaurant. The roofs were being stripped down and all ceramic tiles and fixtures removed as the last touristas left. When I returned there... More 

Helpful?
9 Thank cubacarol
Montreal, Canada
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed July 16, 2015

Hello I am a travel agent and i used your services last week in the hope enjoy a relaxing vacation. But this vacation was everything but relaxing! First off at the airport: It was a nightmare!!!! Two Cubana Airline flight at the same time with 4 guichets open only, the system was down, no organisation (TOTAL CAHOS) . It took... More 

Helpful?
9 Thank IzyBreezeie
Ariel D, Director Comercial at Hotel Club Amigo Caracol, responded to this review

Dear IzyBreezet: I wish to thank you very much your feedback in regards to your experience with us. we have taken note of all the comments that of course are already discussed with the involved department heads. I sincerely apologize that you did not have a perfect stay at Club Amigo Caracol and that it was not taken the appropriate... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 12, 2015 via mobile

We love the resort, staff and the locals. It's becoming our new home. Resort is always clean, food is delicious, no spices required. We keep in touch with a lot of Cubans, they became our extended family. Always a great time.

Helpful?
3 Thank Ron P
Ariel D, Director Comercial at Hotel Club Amigo Caracol, responded to this review

Dear Ron P, We really appreciate the review you have posted on Trip Advisor, we will share it with the satff of the Hotel Club Amigo Caracol and it commits us to continue working hard.We will be eager to welcome you in this piece of land of Cuba that you already consider it as your Home. More 

Prince Edward County, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed July 1, 2015

I can't count how many times I have been to Caracol, but I have never been disappointed. The beach is beautiful, there are numerous activities to keep you entertained. You can go snorkeling, go fishing on the catamaran, learn how to wind surf, go out in a paddle boat or canoe, go to the nearby reef and snorkel or just... More 

Helpful?
6 Thank juanitadub0is
Ariel D, Edilber Cutiño Rodríguez Sub-Director Comercial/Sales Manager at Hotel Club Amigo Caracol, responded to this review

Dear Juanita, Thank you for your trust in our Hotel and the Staff and thank you for having chosen our resort in Santa Lucía. Thanks a lot for your wonderful review. We are so happy to hear that you had a wonderful time with us – we constantly strive to improve our performance and deliver a quality product to ensure... More 

Pickering, Canada
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
4 of 5 stars Reviewed June 25, 2015

Caracol has been our resort of preference since 2007. Lots of nostalgia and memories here. Good times and bad! Our 1st hurricane in 2007 was the most I ever want to see. And we came in after the 3rd one in 2008 for 6 weeks!! We’ve had several great managers, some not so and a few were horrendous. Kept the... More 

Helpful?
7 Thank cubacarol
Ariel D, Edilber Cutiño Rodríguez Sub-Director Comercial/Sales Manager at Hotel Club Amigo Caracol, responded to this review

Dear CubaCarol, For us it is an honor that you have written another reviews on Trip Advisor, your comments are like a thermometer for our work, we are working tirelessly in all the Hotel, so that when we re open the doors it is going to be a nicer hotel for those friends who always bet for us. Once again... More 

Barrie
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 stars Reviewed June 23, 2015

Boy – you stay away for just a couple of years and a lot of changes can happen. We hadn’t had the opportunity to get back to Caracol since our visit in 2012 so we were anxious to reunite with old friends. This was our 4th time to Caracol (I know – that’s peanuts when compared to Mary & Gerry)... More 

Helpful?
5 Thank Madrugada52
Ariel D, Edilber Cutiño Rodríguez Sub-Director Comercial/Sales Manager at Hotel Club Amigo Caracol, responded to this review

Dear Jim & Shirley, Thank you for your trust in our Hotel and thank you for having chosen us as your place for your holidays. Thanks a lot for your wonderful review. We are so happy to hear that you had a wonderful time with us. We feel you have described very well our cherished hotel! We make sure to... More 

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