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Club Amigo Caracol

, Playa Santa Lucia, Cuba
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1 room 1 guest
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Club Amigo Caracol
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636 Reviews from our TripAdvisor Community

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Traveler rating
    186
    266
    109
    42
    33
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122
245
76
3
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (99)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Polish first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (636)
  • Mar-May only
    (235)
  • Jun-Aug only
    (81)
  • Sep-Nov only
    (89)
  • Dec-Feb only
    (231)
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Montreal, Canada
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed July 16, 2015

Hello I am a travel agent and i used your services last week in the hope enjoy a relaxing vacation. But this vacation was everything but relaxing! First off at the airport: It was a nightmare!!!! Two Cubana Airline flight at the same time with 4 guichets open only, the system was down, no organisation (TOTAL CAHOS) . It took... More 

Was this review helpful? Yes 5
Ariel D, Director Comercial at Club Amigo Caracol, responded to this review

Dear IzyBreezet: I wish to thank you very much your feedback in regards to your experience with us. we have taken note of all the comments that of course are already discussed with the involved department heads. I sincerely apologize that you did not have a perfect stay at Club Amigo Caracol and that it was not taken the appropriate... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 12, 2015

We love the resort, staff and the locals. It's becoming our new home. Resort is always clean, food is delicious, no spices required. We keep in touch with a lot of Cubans, they became our extended family. Always a great time.

Was this review helpful? Yes 3
Ariel D, Director Comercial at Club Amigo Caracol, responded to this review

Dear Ron P, We really appreciate the review you have posted on Trip Advisor, we will share it with the satff of the Hotel Club Amigo Caracol and it commits us to continue working hard.We will be eager to welcome you in this piece of land of Cuba that you already consider it as your Home. More 

Prince Edward County, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 1, 2015

I can't count how many times I have been to Caracol, but I have never been disappointed. The beach is beautiful, there are numerous activities to keep you entertained. You can go snorkeling, go fishing on the catamaran, learn how to wind surf, go out in a paddle boat or canoe, go to the nearby reef and snorkel or just... More 

Was this review helpful? Yes 3
Ariel D, Edilber Cutiño Rodríguez Sub-Director Comercial/Sales Manager at Club Amigo Caracol, responded to this review

Dear Juanita, Thank you for your trust in our Hotel and the Staff and thank you for having chosen our resort in Santa Lucía. Thanks a lot for your wonderful review. We are so happy to hear that you had a wonderful time with us – we constantly strive to improve our performance and deliver a quality product to ensure... More 

Pickering, Canada
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
4 of 5 stars Reviewed June 25, 2015

Caracol has been our resort of preference since 2007. Lots of nostalgia and memories here. Good times and bad! Our 1st hurricane in 2007 was the most I ever want to see. And we came in after the 3rd one in 2008 for 6 weeks!! We’ve had several great managers, some not so and a few were horrendous. Kept the... More 

Was this review helpful? Yes 6
Ariel D, Edilber Cutiño Rodríguez Sub-Director Comercial/Sales Manager at Club Amigo Caracol, responded to this review

Dear CubaCarol, For us it is an honor that you have written another reviews on Trip Advisor, your comments are like a thermometer for our work, we are working tirelessly in all the Hotel, so that when we re open the doors it is going to be a nicer hotel for those friends who always bet for us. Once again... More 

Barrie
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 stars Reviewed June 23, 2015

Boy – you stay away for just a couple of years and a lot of changes can happen. We hadn’t had the opportunity to get back to Caracol since our visit in 2012 so we were anxious to reunite with old friends. This was our 4th time to Caracol (I know – that’s peanuts when compared to Mary & Gerry)... More 

Was this review helpful? Yes 5
Ariel D, Edilber Cutiño Rodríguez Sub-Director Comercial/Sales Manager at Club Amigo Caracol, responded to this review

Dear Jim & Shirley, Thank you for your trust in our Hotel and thank you for having chosen us as your place for your holidays. Thanks a lot for your wonderful review. We are so happy to hear that you had a wonderful time with us. We feel you have described very well our cherished hotel! We make sure to... More 

Toronto, Canada
Level Contributor
89 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 stars Reviewed June 23, 2015

I have been to Santa Lucia MANY times and Caracol happens to be my favourite, as I have stayed here multiple times. Staff is always friendly and this resort happens to be the most consistent of the resorts in the area. Food is always good (not great), rooms are always clean, shower is always hot, and ac is always cold!... More 

Was this review helpful? Yes 5
Ariel D, Edilber Cutiño Rodríguez Sub-Director Comercial/Sales Manager at Club Amigo Caracol, responded to this review

Dear Dannno777, Thank you for your review. We appreciate the time invested in sharing your experience with other readers. You will be always welcome at Club Amigo Caracol and thanks for having that good opinion about one of our workers. Best regards, Edilber Cutiño Rodríguez Sub-Director Comercial/Sales Manager More 

brampton
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed June 22, 2015

When I am in Camaguey ,One of the hotels I will stay in is the Caracol Hotel, the people that works there is just wonderful, from the girls at the reception to the gardeners ,Alina, the two Noami,Jose in the computer room, Rosa, Julia, Maria,Lara, Sanchez,Lizet,Theresa,Jennifer, just to name a few,if I try to write all the names I would... More 

Was this review helpful? Yes 2
Ariel D, Edilber Cutiño Rodríguez Sub-Director Comercial/Sales Manager at Club Amigo Caracol, responded to this review

Dear Rozzor, We would like to thank you for choosing our Hotel to spend your holidays. It is really good to get such nice comments and to know that we were able to accomplish your expectations. Our staff works really hard in order to please our guests as much as possible and specially those that you already have mentined. Edilber... More 

renfrew
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed June 8, 2015

As always the staff where fantastic, the food was good and the grounds where always clean. The room we had this time was in the 500 and we liked it with no issues. The beach is cleaned up nice and we spent allot of time there. We cannot wait to return for our third visit

Was this review helpful? Yes 6
Ariel D, Edilber Cutiño Rodríguez Sub-Director Comercial/Sales Manager at Club Amigo Caracol, responded to this review

Dear Mandy D, We would like to thank you for choosing our Hotel to spend your holidays in Cuba. Your comments encourage us to keep the good work, regarding that our main purpose is always to improve our services in order to fulfil your expectations. We truthfully hope that you keep giving us the opportunity to provide you unforgettable experiences... More 

Athens, Greece
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed June 4, 2015

Too bad that we stayed only for a night. The rooms are great, the pool superb and the food -all included- great. They even had two different ice creams and also six different natural juices. The stuff is friendly and the casino show near the pool quite amusing. The beach is excellent and if you are lucky there is a... More 

Was this review helpful? Yes 3
Ariel D, Edilber Cutiño Rodríguez Sub-Director Comercial/Sales Manager at Club Amigo Caracol, responded to this review

Dear Alex K, Here the same attentive and smiling staff waiting to have you back to share and exchange views. It will be a pleasure to have you share again and again. Thanks for the opinion about our food, you will be always welcome in our Hote Club Amigo Caracol. Edilber Cutiño Rodríguez Sub-Director Comercial/Sales Manager More 

Penfield, New York, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 1, 2015

Great service! People speak English and are very helpful! You can negotiate with the service desk. For example I got two rooms in this hotel and one of them had a broken AC so I asked the desk of that could fix it and that simply gave me another room with a working one and sensed repair technician to the... More 

Was this review helpful? Yes 3
Ariel D, Edilber Cutiño Rodríguez Sub-Director Comercial/Sales Manager at Club Amigo Caracol, responded to this review

Dear Primula 55, Dear guest: Greetings from Club Amigo Caracol. Thank you for your review. Our staff is at your disposal anytime. Thanks again, and we hope you'll choose our Hotel the next time you're in Santa Lucía. Best regards, Edilber Cutiño Rodríguez Sub-Director Comercial/Sales Manager More 

Hotel Review Summarization

What travelers say

  • Very nice(3)
  • Beach bars(3)
  • Entertainment staff(3)
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