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All 4 Playa Santa Lucia hotels

Club Amigo Caracol

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3.0 of 5 Hotel   |   Playa Santa Lucia, Cuba
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Club Amigo Caracol
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596 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Barrie, Canada
3 reviews 3 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago

The Caracol Hotel is a Gem PR people are doing a superb job as well as the rest of the staff Location is "peaceful" and nice as well as an amazing Beach where you can walk "Fore ever" The Police in Santa Lucia(Policia) is rather disturbing. Reminding me of the old Gestapo by rounding up and harassing anybody, locals and... More 

Was this review helpful? Yes 4
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed 1 week ago

After 40+ trips to this destination the following: Of the four Hotels in Santa Lucia, the Caracol rates as the BEST, not only with the Tourists but also with the local "Carnival Hotel Critics". Very much responsible for this rating are the P.R. ladies of this Hotel namely Jennifer and Danay who are clearly the" best in the business" Also... More 

Was this review helpful? Yes 2
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

This was my first time to this resort and I found it to be very nice. I traveled with my 74 year old mother from January 29 to February 5. We flew Air Transat from Montreal and the flight was fine. Air Transat no longer provides a meal so you either have to buy something on the plane or bring... More 

Was this review helpful? Yes 4
Peterborough, Canada
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I would like to mention Rita the Sun Wing Rep who was absolutely wonderful with my senior Mother. She flew in a day before us. As for the Air Transat Rep, we were asked to meet her at 11:30 one morning, and she never showed, in fact we never even saw her! Luisa our Maid was very efficient, friendly, she... More 

Was this review helpful? Yes 5
3 reviews 3 reviews
3 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

After trying Amigo Carisal Los Coralos I would go back to Coracol. The entertainment staff was great, Very engaging and seemed to enjoy their job. The beach bar/snack bar has great selection for food and drinks. We never had any issue finding a chair on the beach or at pool. Our teenage daughters loved this resort and really wanted to... More 

Was this review helpful? Yes 7
Niagara Falls
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
145 helpful votes 145 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Some of our group flew with Cubana (12 days) so we could take 2 x 23Kg Luggage each, beachfront rooms, free excursion & bottle of rum (we never got ours). We used to get a free safe but were told no this time, so had to pay $24 CUC. The others went Air Transat because they could only go for... More 

Was this review helpful? Yes 5
Cambridge, Canada
5 reviews 5 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

HOLA...Air Cubana out of YYZ Jan 25 till 30,a five day break,for $438.00 each Canadian, taxes included...can you beat that? Anywho, so after a typical flight -bus ride (90 min) and check in we where all settled, Jr Suit rooms are very clean and spacious lots of hot water,moving along to the beach ,the sand is more course than most... More 

Was this review helpful? Yes 3
Pickering, Canada
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
95 helpful votes 95 helpful votes
2 of 5 stars Reviewed December 15, 2014

Flew Cubana Avion express out of Toronto, November 14th .Still took 2 x 23 k. of luggage. Snack was good and fresh. The leased plane was no frills and no leg room for most. And no 1st or club class anymore. Tall and hearty touristas had a pretzel trip so be prepared. Trip to Caracol was longer than April as... More 

Was this review helpful? Yes 13
Muskoka District, Canada
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 7, 2014

In the many times I have been to Cuba and the number of reviews I read, I find the Security Staff is never mentioned. Recently, when I was at this resort, Pedro, a security guard, handled an incident on the beach that involved a drunk individual harassing a guest. Pedro took action and escorted this individual off the hotel beach.... More 

Was this review helpful? Yes 5
Toronto, Canada
Top Contributor
76 reviews 76 reviews
11 hotel reviews
233 helpful votes 233 helpful votes
4 of 5 stars Reviewed November 18, 2014

Last year (November/December, 2013) we visited this hotel for the first time (I wrote a rather extensive review on TA on December 16, 2013) and we decided to come here once again, booking our vacation over two months in advance through Hola Sun. Two weeks before departure we emailed the hotel, asking for an ocean-view room on the upper floor,... More 

Was this review helpful? Yes 9
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Additional Information about Club Amigo Caracol

Address: Playa Santa Lucia, Cuba
Location: Caribbean > Cuba > Camaguey Province > Playa Santa Lucia
Price Range (Based on Average Rates): $
Hotel Class:3 star — Club Amigo Caracol 3*
Number of rooms: 150
Also Known As:
Club Amigo Caracol Hotel Playa Santa Lucia
Hotel Amigo Caracol
Country Inn Camaguey
Club Amigo Caracol Playa Santa Lucia, Cuba - Camaguey Province

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