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All 4 Playa Santa Lucia hotels

Club Amigo Caracol

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3.0 of 5 Hotel   |   Playa Santa Lucia, Cuba
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Club Amigo Caracol
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582 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Pickering, Canada
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
90 helpful votes 90 helpful votes
2 of 5 stars Reviewed December 15, 2014

Flew Cubana Avion express out of Toronto, November 14th .Still took 2 x 23 k. of luggage. Snack was good and fresh. The leased plane was no frills and no leg room for most. And no 1st or club class anymore. Tall and hearty touristas had a pretzel trip so be prepared. Trip to Caracol was longer than April as... More 

Was this review helpful? Yes 8
Muskoka District, Canada
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 7, 2014

In the many times I have been to Cuba and the number of reviews I read, I find the Security Staff is never mentioned. Recently, when I was at this resort, Pedro, a security guard, handled an incident on the beach that involved a drunk individual harassing a guest. Pedro took action and escorted this individual off the hotel beach.... More 

Was this review helpful? Yes 4
Toronto, Canada
Top Contributor
75 reviews 75 reviews
11 hotel reviews
230 helpful votes 230 helpful votes
4 of 5 stars Reviewed November 18, 2014

Last year (November/December, 2013) we visited this hotel for the first time (I wrote a rather extensive review on TA on December 16, 2013) and we decided to come here once again, booking our vacation over two months in advance through Hola Sun. Two weeks before departure we emailed the hotel, asking for an ocean-view room on the upper floor,... More 

Was this review helpful? Yes 8
Trenton, Canada
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed November 9, 2014

I will begin with the flight there .We travelled Cubana Air with Hola Sun , no delays , plane was fine (there are no movies and food is Cuban ,no issues as it is only 3 1/2 hours plus twice your luggage weight 46 kilos) arrival was early no issues at customs . 1 1/2 hour ride to resort and... More 

Was this review helpful? Yes 5
Kingston, Canada
Senior Reviewer
6 reviews 6 reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed November 4, 2014

I stayed at this Club Amigo and found it to be very GOOD! The Workers are doing their best to Please you and are very friendly! YA! JE! JO! The bar staff are very good and hard working people! The Moto- Club Lady is easy to get along with and speaks fluent English! No problem renting a scooter and had... More 

Was this review helpful? Yes 4
London, Ontario
16 reviews 16 reviews
15 hotel reviews
188 helpful votes 188 helpful votes
4 of 5 stars Reviewed October 22, 2014

Best visit yet! Fifth time and it was the best yet. Traveled with my husband, my brother-in-law and my sister-in-law and everyone absolutely loved it!! From the welcoming smiles and hugs to meeting all the new staff, Caracol is definitely our home away from home. It's not the right fit for everyone, but it's perfect for us. The bars have... More 

Was this review helpful? Yes 8
North Bay, Canada
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 21, 2014

We stayed at this resort for two weeks at end of september. We have been in Cuba several times, so we know what to expect from 3 star. Hotel grounds are beautiful and very well kept. All rooms have little sitting room and separate bedroom. Also little balcony of sitting room. Ocean view rooms are in 200 and 500 block.... More 

Was this review helpful? Yes 2
Sudbury, Ontario, Canada
4 reviews 4 reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed October 19, 2014

Always in love in Cuba... This is our 2nd trip to Cuba and once again we stayed at Club Amigo Caracol. We plan on going back to this resort for ever lol!!!! The staff was always amazing, friendly, very willing to please. Our trip this time was from October 3 to 17th/2014. The rooms are always kept so clean you... More 

Was this review helpful? Yes 6
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed October 19, 2014

This was my third trip to this resort and each time is better than the last. Perhaps it's the familiarity with the staff and the grounds, but I usually take the excursion into Camaguey, which is different each time according to the guide. People complain about the food but I find it more than sufficient in selection and flavor. The... More 

Was this review helpful? Yes 6
Brampton, Canada
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 17, 2014

The hotel rooms are very satisfactory, nice to have a "living room" and bedroom in the suites. Occasional shortages of hot water for showers in the morning. Take water shoes because the beach is very weedy and you will be more comfortable swimming/walking into the water with shoes. Buffet was very satisfactory. Staff friendly and accommodating.

Was this review helpful? Yes 5
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Additional Information about Club Amigo Caracol

Address: Playa Santa Lucia, Cuba
Location: Caribbean > Cuba > Camaguey Province > Playa Santa Lucia
Price Range (Based on Average Rates): $
Hotel Class:3 star — Club Amigo Caracol 3*
Number of rooms: 150
Also Known As:
Club Amigo Caracol Hotel Playa Santa Lucia
Hotel Amigo Caracol
Country Inn Camaguey
Club Amigo Caracol Playa Santa Lucia, Cuba - Camaguey Province

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