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All 4 Playa Santa Lucia hotels

Club Amigo Caracol

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3.0 of 5 Hotel   |   Playa Santa Lucia, Cuba
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Club Amigo Caracol
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558 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
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English first
1 review
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed June 15, 2014

This is approximately my 25th trip to Cuba and I have visited this resort about 10 times. I have also vacationed extensively in Mexico and the Caribbean. I have just returned after a glorious two week holiday on the beach at Club Caracol travelling solo as an older woman. It is definitely a resort in which you don't have to... More

Was this review helpful? Yes 15
Pickering, Canada
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed June 2, 2014

A great holiday! A great staff! That’s what keeps all us returning to this charmer. Caracol is a Cinderella resort… the smallest of 4 resorts on Santa Lucia’s 18 kilometer reef area. There are other hotels in the area but they are not classified as resorts. As it’s the smallest with 150 rooms depending on the season, it gets the... More

Was this review helpful? Yes 13
5 reviews 5 reviews
3 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed May 4, 2014

We were fortunate enough to spend a total of 10 weeks our 24 weeks of winter, this year, and yes folks, I am including April!!! Each of the times we travelled, we used Hola Sun. Their rate this year was usually the best when you looked at the tax add on and then there is the luggage limit that allows... More

Was this review helpful? Yes 12
Kitchener, Canada
2 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 2, 2014

We have traveled to many different destinations in Cuba and other parts of the world. Caracol is the best! My husband and I found it 8 years ago, he can't go as often as I , the staff go out of there way to make sure I am comfortable. The rooms are charming and clean, never had a problem with... More

Was this review helpful? Yes 4
Toronto, Canada
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 28, 2014

I found the staff at the Caracol very friendly and helpful except for reception where they were very disobliging when it came to changing rooms especially Ernesto. The food was better than most other hotels in Cuba, tasty and variety. Santiago, Jennifer and Alexander were exceptionally helpful and David' s deep tissue massage was very good. I enjoyed going out... More

Was this review helpful? Yes 4
Toronto, Canada
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 27, 2014

We returned to Club Amigo Caracol Mid April for 2 weeks . Our first experience travelling with Hola Sun, overall good trip. Liked the extra weight for luggage. Had ocean view room,clean & neat,grounds well kept. Food at buffet always good, there is also a pasta area at the grill. Beach snack bar serves a great Fish & fries. The... More

Was this review helpful? Yes 4
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 27, 2014

I have recently returned from another great vacation at Caracol. It is my third time at the resort and as always the staff is incredibly friendly and provided me with a terrific stay. Just like my previous stays I met a lot of great guest to party with and have a good time. Everything you need is close by, from... More

Was this review helpful? Yes 2
Ontario Canada
1 review
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed April 24, 2014

I just spent two weeks at Club Amigo Caracol and had a wonderful time. I am in my mid 40's and traveled with another female in my same age group. After reading the reviews we decided to go with the expectations of "going to the cottage" for 2 weeks. We were pleasantly surprised. Beach : was wonderful, always loungers and... More

Was this review helpful? Yes 13
Hamilton, Canada
1 review
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 20, 2014

I will start by saying I've never been to Cuba before until this trip but my family has been going there for quite some time. They almost always stay in Santa Lucia at Caracol (only one time have they not and they hated it) so I was excited to go with them this time around. When we first arrived at... More

Was this review helpful? Yes 6
Oakville, Canada
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed April 19, 2014

I always was skeptical about negative reviews. I've learned my lesson the hard way. I am home now. My family is safe. But even thinking about Club Amigo Caracol makes me shiver. Why in the world would you put acid into the swimming pool or give half of your beach to drunk and despicable wind surfers? The beautiful beach is... More

Was this review helpful? Yes 4
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Additional Information about Club Amigo Caracol

Address: Playa Santa Lucia, Cuba
Location: Caribbean > Cuba > Camaguey Province > Playa Santa Lucia
Price Range (Based on Average Rates): $
Hotel Class:3 star — Club Amigo Caracol 3*
Also Known As:
Club Amigo Caracol Hotel Playa Santa Lucia
Hotel Amigo Caracol
Country Inn Camaguey
Club Amigo Caracol Playa Santa Lucia, Cuba - Camaguey Province

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Room/suite (119)
Hotel & grounds (178)
Pool/beach area (253)
Family/play areas (15)
View from room (42)
Bathroom (14)
Dining (54)
Videos (7)
Business center/function rooms (1)
Other (570)


Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Suites Swimming Pool Wheelchair access
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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