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Club Amigo Caracol

Playa Santa Lucia, Cuba
Club Amigo Caracol
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615 reviews from our community

Traveler rating
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    107
    40
    32
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120
239
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3
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Whitby, Ontario
Reviewer
3 reviews 3 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This resort is worthy of it's three star rating and I would add a plus to the 3. The problems noted below are no better at many of the other resorts we have visited in Cuba which include four and five star hotels. For that matter I have encountered similiar problems at North American chain hotels -The front desk is... More 

Was this review helpful? Yes 3
Montreal, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

What a nice plsce to visite hates off to all the staff of caracol. keep it up I willbe back. It worth the trip. too good the price i pay lot of food lot of drink & all happy faces. like to say thanks to all the staff. soon

Was this review helpful? Yes 2
sarnia,ontario
Contributor
16 reviews 16 reviews
14 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This was a return visit several years later.While improvement was noticed there were still issues that need attention.Our room was fine and well located but the buffet restaurant was sub par.If you weren't there early it was devil take the hindmost.Cups and saucers were consistently unavailable.Coffee wasn't even available except at breakfast and soup spoons had to be requested from... More 

Was this review helpful? Yes 2
Owen Sound, Canada
Contributor
12 reviews 12 reviews
12 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was the first time at this resort and it is a solid 3* resort. Food: The buffet was as expected and plenty for everyone. The pasta bar is excellent. There was beef, pork and chicken everyday. The beach snack bar was the best for lunch. They have hamburgers, hot dogs, battered fish and ham & cheese sandwiches. Everything was... More 

Was this review helpful? Yes 2
Kitchener, Canada
1 review
4 of 5 stars Reviewed 2 weeks ago

So we came back from this resort April 9th 2015. We had a big family, family of 7 and all the kids miss it dearly. The staff was incredible, very welcoming ,and good company for kids and adults. The kids had so much fun everyday! Games everyday for adults and kids (dance lessons, darts, games like that.) the night shows... More 

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Laval, Canada
Reviewer
5 reviews 5 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is not our first time at Club Amigo Caracol , the staff of this hotel is very family oriented. This became our vacation spot. The rooms are Clean, the Beach was wonderful we realy enjoyed our stay at this hotel. We want to thank Signor Edilber Cutino Rodriquez sales manager and la Signora Matilde Gonzales Esquivel Reception Manager for... More 

Was this review helpful? Yes 3
Ontario, Canada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Solid 3* all inclusive resort! Grounds were clean and well manicured. Rooms and bathroom were large and clean. Beach was inviting. Pool looked fab. The staff go far above what is expected. They are what makes your vacation! All bars were great! Snack bar serves the best fish & chips I have ever had! Food was what you'd expect in... More 

Was this review helpful? Yes 3
Ariel D, Director Comercial at Club Amigo Caracol, responded to this review

Dear Carl01964 We really want to thank you for the review you posted about the Hotel, It is a commitment with our clientsl to keep on working on that way, because you are the reasson of our work. Hope to see you again in Club Amigo Caracol. Edilber Cutiño Rodríguez Sales Manager Club Amigo Caracol More 

Toronto, Canada
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My partner and I had a great time away at Club Amigo Caracol. I have been to resorts on both ends of the spectrum, and this one is definitely a good deal for the price. That being said, I wouldn't go in expecting a 4-5 start resort. That's not what you paid for. Accommodations: Rooms were very large and clean.... More 

Was this review helpful? Yes 3
Ariel D, Director Comercial at Club Amigo Caracol, responded to this review

Dear Nicole B, We really thank you for your review, we are very grateful that you have appreciated our service and It is a pleasure for us you had a pleasant holiday in Club Amigo Caracol. As you have seen we are working on cleaning the beach to make more beautiful for our clients as we will let the entertainment... More 

renfrew
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We just got back this morning and had a great week at Caracol. Let me try to break down my review a bit to make it clear. Hotel Rooms - We loved our room we were in 431 and it was great. It was away from the stage and close to the ocean. The noise didn't bother us at night... More 

Was this review helpful? Yes
Ontario, Canada
Contributor
17 reviews 17 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed March 21, 2015

First let me qualify this review by saying my 5 star rating is based on the fact that this hotel is a great choice for a 3-star hotel and is good value for the money. The hotel is part of the government-owned Cubanacan chain in Santa Lucia (Brisas, Gran Club, Caracol, Myanabo). I visited all 4 hotels along the Santa... More 

Was this review helpful? Yes 14
Ariel D, Director Comercial at Club Amigo Caracol, responded to this review

We really appreciate your comment. Thank you very much for trusting and choosing our resort . We will share it with our Staff and we hope to see you very soon in your Cuban home, Club Amigo Caracol. Kind regards, Edilber Cutiño Rodríguez Sales Manager Hotel Club Amigo Caracol More 

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