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Club Amigo Caracol

Playa Santa Lucia, Cuba
Club Amigo Caracol
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632 reviews from our community

Traveler rating
    184
    266
    108
    41
    33
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121
245
75
3
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Prince Edward County, Canada
1 review
5 of 5 stars Reviewed 3 days ago NEW

I can't count how many times I have been to Caracol, but I have never been disappointed. The beach is beautiful, there are numerous activities to keep you entertained. You can go snorkeling, go fishing on the catamaran, learn how to wind surf, go out in a paddle boat or canoe, go to the nearby reef and snorkel or just... More 

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Pickering, Canada
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
4 of 5 stars Reviewed 1 week ago

Caracol has been our resort of preference since 2007. Lots of nostalgia and memories here. Good times and bad! Our 1st hurricane in 2007 was the most I ever want to see. And we came in after the 3rd one in 2008 for 6 weeks!! We’ve had several great managers, some not so and a few were horrendous. Kept the... More 

Was this review helpful? Yes 3
Barrie
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 stars Reviewed 1 week ago

Boy – you stay away for just a couple of years and a lot of changes can happen. We hadn’t had the opportunity to get back to Caracol since our visit in 2012 so we were anxious to reunite with old friends. This was our 4th time to Caracol (I know – that’s peanuts when compared to Mary & Gerry)... More 

Was this review helpful? Yes 3
Toronto, Canada
Level Contributor
87 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 stars Reviewed 1 week ago

I have been to Santa Lucia MANY times and Caracol happens to be my favourite, as I have stayed here multiple times. Staff is always friendly and this resort happens to be the most consistent of the resorts in the area. Food is always good (not great), rooms are always clean, shower is always hot, and ac is always cold!... More 

Was this review helpful? Yes 1
brampton
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

When I am in Camaguey ,One of the hotels I will stay in is the Caracol Hotel, the people that works there is just wonderful, from the girls at the reception to the gardeners ,Alina, the two Noami,Jose in the computer room, Rosa, Julia, Maria,Lara, Sanchez,Lizet,Theresa,Jennifer, just to name a few,if I try to write all the names I would... More 

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renfrew
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 3 weeks ago

As always the staff where fantastic, the food was good and the grounds where always clean. The room we had this time was in the 500 and we liked it with no issues. The beach is cleaned up nice and we spent allot of time there. We cannot wait to return for our third visit

Was this review helpful? Yes 5
Athens, Greece
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Too bad that we stayed only for a night. The rooms are great, the pool superb and the food -all included- great. They even had two different ice creams and also six different natural juices. The stuff is friendly and the casino show near the pool quite amusing. The beach is excellent and if you are lucky there is a... More 

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Penfield, New York, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Great service! People speak English and are very helpful! You can negotiate with the service desk. For example I got two rooms in this hotel and one of them had a broken AC so I asked the desk of that could fix it and that simply gave me another room with a working one and sensed repair technician to the... More 

Was this review helpful? Yes 3
Montreal, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This was not my first time at this resort. I went back because I had such a good time! The staff is amazing, smiling, helpful, from the bartenders, to entertainers, front desk, PR, maids and restaurants staff. There are a lot of activities during the day and at night : the house band is great! Kids also had so much... More 

Was this review helpful? Yes 3
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 5 weeks ago

Be careful they charge you with ghost things like towels that u never used.be aware.food was great.alina at the reception she was amazing but the receptionists Friday the 22nd at 6.00am they were not smart enough to figure out that the towel was not mind .terrible experience.

Was this review helpful? Yes 1
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