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Club Amigo Caracol

Playa Santa Lucia, Cuba
Club Amigo Caracol
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620 reviews from our community

Traveler rating
    180
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    107
    40
    32
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121
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3
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Halton Hills, Canada
Top Contributor
90 reviews 90 reviews
30 hotel reviews
112 helpful votes 112 helpful votes
4 of 5 stars Reviewed 1 week ago

I really enjoy this resort - one of my favorites. I have been 4 times now (once was pre-trip advisor), and some of the staff remember me from the beginning. Great service, decent meals, wonderful staff, and a lovely pool bar! I certainly don't need anymore than that.

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1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I'll start by for those who are food picky: don't go to Cuba at all, go to Europe, you'll get real gastronomy. If you are into crazy party: go to Cancun during spring break. Now for those looking for a nice, relaxing, fun vacation: Been to Cuba several times, all stars included, this is by far the best hotel I've... More 

Was this review helpful? Yes 6
Windsor, Canada
Contributor
13 reviews 13 reviews
8 hotel reviews
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Let me start by saying that this was my first trip to a 3 star resort. I travel 2 to 3 times a year and always go to a 4 or 5 star resort. I traveled here in April for a week with a group of 10 people which 7 of them were in their 20's. The following is what... More 

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Ariel D, Director General at Club Amigo Caracol, responded to this review

Dear 184 Jenny, On behalf of all the staff, I appreciate the review you posted , and be sure that we will work on the little issues you pointed out to improve our product. We will share this review with all the members staff and it will be pleasure to welcome you in the Hotel one more time. More 

Blainville, Quebec, Canada
Contributor
16 reviews 16 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We went there for a week April 2015 and found the hotel nicer than the ones besides. We had a hola caribe room (510) at the 2nd floor of a building facing the ocean. Nice breeze, breathtaking views. Now for a 3stars hotel, this is very nice. We were ther for kiting, it s the nicest spot. The rooms are... More 

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Ariel D, Director General at Club Amigo Caracol, responded to this review

Dear Lindad 114, It was an honour for us that you visited our hotel and you enjoyed our rooms, service and staff, which is one of our strength. We will keep on working in cleaning our beach to make it more beautiful for our clients. Waiting for your next visit. More 

Renfrew, Canada
Contributor
14 reviews 14 reviews
9 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 4 weeks ago

After our visit in April 2014, we hoped that some things would be improved, and they have! This is the best place to relax, meet up with old friends, repeaters we see a few times a year, and make new friends. The staff welcomes us back every time with a smile and a hug. The biggest improvement since last spring... More 

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Whitby, Ontario
Reviewer
3 reviews 3 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This resort is worthy of it's three star rating and I would add a plus to the 3. The problems noted below are no better at many of the other resorts we have visited in Cuba which include four and five star hotels. For that matter I have encountered similiar problems at North American chain hotels -The front desk is... More 

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Montreal, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 16, 2015

What a nice plsce to visite hates off to all the staff of caracol. keep it up I willbe back. It worth the trip. too good the price i pay lot of food lot of drink & all happy faces. like to say thanks to all the staff. soon

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sarnia,ontario
Contributor
16 reviews 16 reviews
14 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed April 13, 2015

This was a return visit several years later.While improvement was noticed there were still issues that need attention.Our room was fine and well located but the buffet restaurant was sub par.If you weren't there early it was devil take the hindmost.Cups and saucers were consistently unavailable.Coffee wasn't even available except at breakfast and soup spoons had to be requested from... More 

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Owen Sound, Canada
Contributor
12 reviews 12 reviews
12 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed April 12, 2015

This was the first time at this resort and it is a solid 3* resort. Food: The buffet was as expected and plenty for everyone. The pasta bar is excellent. There was beef, pork and chicken everyday. The beach snack bar was the best for lunch. They have hamburgers, hot dogs, battered fish and ham & cheese sandwiches. Everything was... More 

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Kitchener, Canada
1 review
4 of 5 stars Reviewed April 12, 2015

So we came back from this resort April 9th 2015. We had a big family, family of 7 and all the kids miss it dearly. The staff was incredible, very welcoming ,and good company for kids and adults. The kids had so much fun everyday! Games everyday for adults and kids (dance lessons, darts, games like that.) the night shows... More 

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