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Gran Club Santa Lucia

Ave. Turistica Tararaco | Playa Santa Lucia, Playa Santa Lucia 74250, Cuba
Gran Club Santa Lucia
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1,055 reviews from our community

Traveler rating
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370
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3
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Owen Sound
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Just came back from our second vacation, this time with the kids. All of us had a fantastic time. People like Bon Bon, Pluto, Danny, Tico and ALL the staff from bartenders, waitresses to room attendance and gardiners make this resort our little paradise away from home. For those who are complaining about whatever you have to complain about, think... More 

Was this review helpful? Yes
Toronto, Canada
1 review
5 of 5 stars Reviewed 4 days ago NEW

I most definitely enjoyed myself at the Gran Club from the time I arrived until the time I left. I went there with my daughter, her husband and 2 children, 3 and 5, and a friend. The hotel in my opinion is 3 stars but very well managed, very clean and everyone on staff was extremely courteous. The kids program... More 

Was this review helpful? Yes
Ontario, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

we travelled there in October and had a wonderful time weather was perfect no rain the entire week so lucked out considering that rain was predicted everyday.Our room was clean and very comfortable the bed was very comfortable .The pool was small but since there were very few people there it was awesome at times we had the pool to... More 

Was this review helpful? Yes 1
Hotel Gran Club S, Director of Sales at Gran Club Santa Lucia, responded to this review

Dear Susan, We already sent a message to thank you for your review and remind you that we have made many changes to impove services and food Hope to see you soon regards Sales manager More 

Montreal
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago

We were at the Gran Club Santa Lucia from March 26th to April 9th 2015,2 weeks and spent a great vacation for the 2nd time.They have changed manager and the resort is cleaner,better service and staff is great,This year we didn t have any problem with the shower water like last year and we had room 310 at the second... More 

Was this review helpful? Yes 1
Bahama, North Carolina
1 review
4 of 5 stars Reviewed 1 week ago via mobile

This was my third time at this resort - first time with my son. The shows and costumes had all changed and were excellent. The good had much more variety and was very good. The animation was great as always. My 17 year old was busy all week long with baseball, beach volleyball, dance lessons, darts, bocce ball.... He loved... More 

Was this review helpful? Yes
Hotel Gran Club S, Director of Sales at Gran Club Santa Lucia, responded to this review

hola Wendy, once again pleased that you spent a good time and your son too Thanks for the nice comment and we hope to see you again this year a hug from all Grand clun staff and management More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago

This resort was the best family experience we have had. Traveled with a 3 year old and 5 year old. They spend their days making the kids happy which in turn, keeps the parents relaxed. Food was good and drinks were delicious! We had packed our own pillows due to previous reviews and I am glad we did. We travelled... More 

Was this review helpful? Yes 1
Hotel Gran Club S, Director of Sales at Gran Club Santa Lucia, responded to this review

Dear guests, We are very pleased because you spent such a good vacation in Gran Club. All our efforts are for families like yours to spend a relaxing and fun stay Our entertainment staff sends a hug for you and the children best regards Lisbeth Miranda Sales Manager More 

montreal
2 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We have stayed in this hotel before and as usual the staff is friendly and helpful and the rooms clean. This year,February, we were pleasantly surprised by initiatives implemented by the new manager. The general standard of food improved and there were vegetarian/vegan options at the buffet for the first time. When we left, he was making a concerted effort... More 

Was this review helpful? Yes 3
Hotel Gran Club S, Director of Sales at Gran Club Santa Lucia, responded to this review

Hola On the name of all workers and managers we thank you for your good comments and all recommendations you make We will keep working to improve services kind regards Lisbeth Miranda Sales manager More 

Hamilton, Canada
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Me and my friend returned last Wednesday from a week long trip to Gran Club. We've been to Cayo Coco and I've been to Varadero and this was the best trip by far. The entertainment at this hotel made this trip worth while and I'm already planning my return for June. The resort is smallish which is great considering you... More 

Was this review helpful? Yes 5
Hotel Gran Club S, Director of Sales at Gran Club Santa Lucia, responded to this review

Dear customer, it´s great that you had such a good time at our hotel, staff and management will keep working to improve all services, specially lobby bar and the buffet food selection. On your next trip we suggest you visit our A la Carte Restaurants, that are included. Entertainers sends their thanks for your good review since this helps them... More 

Toronto, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I really hate to write this review and it has taken me since October do do so. I stayed at the Gran Club just after the renovation due to the hurricane, it must be twenty years at least, at that time it was fantastic. To the beginning, our Hotel of choice is the Mayanabo but it was closed for renovations... More 

Was this review helpful? Yes 1
Hotel Gran Club S, Director of Sales at Gran Club Santa Lucia, responded to this review

Dear Michele, We were very surprised that you decided to write this review 6 months later. We have to tell you that the hotel has improved in many areas since your last visit, in which you were granted a Free upgarde to an ocena front Junior suite (207) First of all we thank you because all your comments help us... More 

Newcastle, Ontario
Reviewer
4 reviews 4 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Just returning from a much needed one week vacation. We are a family that travels twice a year mostly throughout the Caribbean and I was a bit nervous going to a 3.5 star hotel but honestly there is really not any difference. You have the same issues that you will find throughout the Caribbean, rooms need updating, the buffet could... More 

Was this review helpful? Yes 5
Hotel Gran Club S, Director of Sales at Gran Club Santa Lucia, responded to this review

Dear guests: Thank you for your excellent and helpful comments. This encourages our staff and management to work even harder so you return to spend your next vacation in Gran Club Santa Lucía best regards Sales Manager More 

Hotel Review Summarization

What travelers say

  • Entertainment staff(11)
  • Junior suite(5)
  • Standard room(3)
  • Other resorts(3)
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