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Gran Club Santa Lucia

Ave. Turistica Tararaco | Playa Santa Lucia, Playa Santa Lucia 74250, Cuba
Gran Club Santa Lucia
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1,086 reviews from our community

Traveler rating
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3
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (217)
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    (417)
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Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Once again, I never travel alone, just heard about Santa Lucia and I said I will give it a shot! Arrived 6:30pm, staff at front desk very friendly! Got the room key, and eaten by Mosquitoes while I arrived in my room! I was thinking that I will stay 2 days just to see how it goes and than leave!... More 

Was this review helpful? Yes 2
Hotel Gran Club S, General Manager at Gran Club Santa Lucia, responded to this review

Dear Betibene We thank you for such a nice review. We hope to have you back Joaquin Bassols General Manager More 

Mississauga, Canada
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We just got back from our week at Gran Club and our experience was overall amazing! unfortunately we didn't get much sunshine, but there's nothing the resort can do about that. right off the bat our vacation started off on a high note because all of our requests were met such as a second floor room, with a king size... More 

Was this review helpful? Yes 1
Hotel Gran Club S, General Manager at Gran Club Santa Lucia, responded to this review

Dear Michelle Thanks a lot for your nice review which is an overall nice explanation of the resort and outside activities. Joaquin Bassols More 

Burlington ON
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We travelled as a family and large group of 20 to Gran Club the week of April 8th to 15th 2015. I don't expect much when I go to Cuba so I didn't set my expectations high. We paid very little per person (Under $600). The truth is, I was blown away by the friendliness of the staff and overall... More 

Was this review helpful? Yes 3
Hotel Gran Club S, General Manager at Gran Club Santa Lucia, responded to this review

Dear Jill We do apreciatte you nice review. Joaquin Bassols General Manager More 

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed at Gran Club in April. Third trip to Cuba and by far the best vacation yet! This resort is rated a 3 star but don't let that keep you from going there. It's beautiful! The resort itself is a bit older compared to the other resorts I have been to but they are kept very clean and everything works!!... More 

Was this review helpful? Yes 4
Hotel Gran Club S, General Manager at Gran Club Santa Lucia, responded to this review

Dear Tanya We do thank you for your nice review. Indeed our staff makes the difference.We have recently changed the lobby furniture and the swimming pool already have the long waited railings. There are more improvements coming. We thank you on behalf of our staff. Joaquin Bassols General Manager More 

Burlington, Canada
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Travelled to Gran Club May 2015 with my young adult children and all our significant others. Overall we had a wonderful time. All airport and flight experiences were smooth. Transportation to the resort is an air conditioned bus with a bathroom. It takes about one and half hours. The roads are pretty bumpy so if you have car issues I... More 

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Hotel Gran Club S, General Manager at Gran Club Santa Lucia, responded to this review

Dear Jennifer It was our pleasure to have your family in our resort. We thank you for your nice review. Sincerely yours Joaquin Bassols More 

Toronto, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 21, 2015 via mobile

The 7 days all inclusive package is great offered by flight centre and it is affordable by individual during low season. We have a peace of mind while enjoying our stay in Gran Club Sta. Lucia, Camaguey.Most of the day we spent our time in the beach and going to different excursion around the place of Sta. Lucia.. Its a... More 

Was this review helpful? Yes 1
Hotel Gran Club S, General Manager at Gran Club Santa Lucia, responded to this review

Dear Jerry You will be more than welcome to our quiet paradise. Thanks for your nice review. Joaquin Bassols More 

Toronto
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed May 14, 2015

Travelled to Gran Club Santa Lucia for a week in April. Sunwing as always was a great way to fly! I don't usually stay at 3 star resorts, but everything about this resort sounded good, so why not? It was a wonderful place to stay. Friendly staff all around. Clean and beautiful grounds. Even a flamingo. The food was fine,... More 

Was this review helpful? Yes 3
Hotel Gran Club S, Guest Relations Manager at Gran Club Santa Lucia, responded to this review

Dear friend Thanks a lot for your review. We hope to have you back and please let us know so that we give you a second floor. More 

Thorold, Ontario, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed May 7, 2015

I just came back from my 5th trip to Grab Club, and planning my 6th for June. Why do I keep going back you wonder. It's not just because I love the resort which is just the perfect size not to big or small, clean, friendly and has the best atmosphere. But it is because of the staff, the friends... More 

Was this review helpful? Yes 4
Hotel Gran Club S, Public Relations Manager at Gran Club Santa Lucia, responded to this review

Dear Debbie Thank you for choosing us again and again. We forgive the rudeness of some because they do not know us yet. See you in June. More 

1 review
5 of 5 stars Reviewed May 6, 2015 via mobile

The resort is a 3 and a half stars but Beautiful, clean and well entertained.the food was quiet delicious. I fell in love With this place, i really recommend it to families, couples and even single persons... The entertainment staff are seriously amazing and very kind, they are simply the best i ever met. A big Thanks to Julio, Danny,... More 

Was this review helpful? Yes
Hotel Gran Club S, Director of Sales at Gran Club Santa Lucia, responded to this review

Hola Nina, all the staff sends a big thank you for your comment and we hope to see you soon As managers we will keep working to improve all services for all our guests kind regards Lisbeth Miranda Pino Sales Manager More 

Comitan, Mexico
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 2, 2015

This review may not be helpful for people with more resort experience than us. We're Mexicans in our 60's, bilingual Spanish and English and have little resort experience. We traveled backpacking and camping around Cuba for 3 weeks and thought to treat ourselves to 4 days of luxury. This place fit the bill for us. We'd arrived on the spur... More 

Was this review helpful? Yes 4
Hotel Gran Club S, Director of Sales at Gran Club Santa Lucia, responded to this review

Dear customers its a pleasure for us that you spent a great vacation at our hotel, that´s our main goal. All our staff and workers read this comments since we display the printouts so everybody can read that you appreciated our efforts thank you for your review and we hope to see you again kind regards Lisbeth Miranda Pino Sales... More 

Hotel Review Summarization

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