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All 3 Talat Yai hotels

Metropole Hotel Phuket

3.5 of 5 Hotel   |   1 Soi Surin, Montri Road, Talat Yai, Phuket Town, Phuket 83000, Thailand
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Metropole Hotel Phuket
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38%
Ranked #1 of 3 hotels in Talat Yai
  • Reviews (106)
  • Photos (83)
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  • Room tips (6)
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106 people have reviewed this hotel

Traveler rating
    6
    29
    23
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    24
See reviews for
11
21
6
8
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • English first
  • French first
  • German first
  • Japanese first
  • Korean first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
There are newer reviews for Metropole Hotel Phuket
See the most recent reviews
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 15, 2013 via mobile

The hotel because of its location is very nice and the rooms are also very nice. But the staff in hotel since welcome to until end was very rude. Welcome was terrible when i enterd into the hotel receptionsit asked me about booking again and again and no body picked my luggage. The staff at the breakfast wasnt good at... More

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Bangkok, Thailand
1 review
4 of 5 stars Reviewed March 4, 2013

I had stayed in a Junior Suite Room recently and found the room was very clean and the bathroom as well. Breakfast is o.k with wide variety of food, Services are o.k. My appreciation of the stay is receiving warm hospitality treatment from Miss. Kotchamon & Miss. Sukjai, the management staffs of the hotel, which I will keep it in... More

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Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed February 20, 2013 via mobile

I would avoid this hotel like the plague. Service is poor. Rooms are getting tired and worn out. My biggest complaint is a nightclub called T2 basically below the hotel. It blasts techno music till 2am every night of the week. The base goes through the entire hotel. Staff just say " oh yeah that's T2, everyone complains about that"

Was this review helpful? Yes 1
Helsinki, Finland
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 20, 2013

We stayed here the first night after our flight to Phuket. The hotel is big and tries to be better than it is. The room was quite dirty, especially the bathroom. The whole building needs renovation. Breakfast ok with wide variety of food, but because of the feeling of dirtyness in the hotel, I didn't want to eat from the... More

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Crawley, United Kingdom
1 review
1 of 5 stars Reviewed February 14, 2013

stayed for 2 nights, decor looks nothing like the website, out of 26 rooms booked for our stay 20 had cockroches, several had blood stained carpets and brown water marks on the walls, all toilets and bath/showers badly stained, bed linen was dirty and there was a general feeling of unclean and poor maintenace. reception staff rude and ignored when... More

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2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 11, 2013

Pretty low standard all over. Would not recommend due to filthy bathrooms, very tired decor and staff not speaking understandable English. Would not recommend to any of my friends or family. This hotel looks like it has received no attention in twenty years.

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Singapore
Top Contributor
52 reviews 52 reviews
35 hotel reviews
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed February 9, 2013

I stayed here for 2 nights because of work. Our company had a 2 day training event in the big ballroom. The banquent department was accomodating to cater to our requests, so the seminar went on very well. The room on the other hand was another issue. My toilet (wc) was clogged, called in the maintenace person not once but... More

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Copenhagen, Denmark
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed January 13, 2013

We traveled Thailand for 3 weeks and we were so disappointed with the Metropole. We arrived late and were given a small double even though we booked a room for 4. Mistakes can happen and details can be overlooked but the way we were handled was unacceptable as was the time we had to wait. 2 hours to get a... More

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Peerapong, General Manager at Metropole Hotel Phuket, responded to this review

We are sorry for the inconvenience caused and I've some talking with our Executive House Keeping, 2 hours waiting for room services must be improved as soon as possible. Thank you. More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 7, 2013 via mobile

nice and clean room,goodlocation but try to eat spmewhere else and some local food not in the hotel. the room rate could be cheaper as there are many hotels and guesthouse in town that worth to try and possibly cheaper.

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Peerapong, General Manager at Metropole Hotel Phuket, responded to this review

Thank you for your stay with us recently and hope to welcome you again in the next vaction, once we let you know that almost hotels in Thailand provided local Thai food like Metropole Hotel served local food at The Metropole Cafe' (2nd floor). Next stay please do not hesitate to contact our GSA for more hotel information. More

malaysia
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 3, 2012

I stayed here with my family for one night because we needed to catch the plane in the early morning, so its easier for us.The aircon in the room i stayed in was leaking. New Samsung TV. toilet was clean, bed was clean. GUYS, THIS IS IMPORTANT So my dad, he's quite blur and he told the receptionist that our... More

Was this review helpful? Yes 2
Peerapong, General Manager at Metropole Hotel Phuket, responded to this review

Thank you for your comment and sorry for the inconvenience caused. It's very important thing should be aware for hospitality business and security system. It's must be improve immediately. Thank you and welcome you and your family again next year vacation. Best regards, More

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Additional Information about Metropole Hotel Phuket

Address: 1 Soi Surin, Montri Road, Talat Yai, Phuket Town, Phuket 83000, Thailand
Location: Thailand > Phuket > Phuket Town > Talat Yai
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Metropole Hotel Phuket 3.5*
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Also Known As:
Metropole Hotel Phuket Town
Metropole Phuket Town

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Class
Number of rooms
248

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