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The Nchantra Pool Suite

41/44 Sirey Beach Road | Muang Phuket, Ratsada, Phuket Town, Phuket 83000, Thailand
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The Nchantra Pool Suite
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The Nchantra Pool Suite
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54 reviews from our community

Traveler rating
    31
    15
    0
    6
    2
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6
32
2
2
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
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  • Any
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    (54)
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    (14)
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    (12)
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    (18)
All months
Contributor
15 reviews 15 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I cant believe the previous bad reviews about this place. The location is quiet outside the main area which js clearly visible on the map so the previous person didnt do a proper research before booking this hotel. We knew its out of town but had a bike so access to the city was easy. The rooms are spot on... More 

Was this review helpful? Yes
Nchantra, General Manager at The Nchantra Pool Suite, responded to this review

Thank you ever so much for choosing the Nchantra Pool Suite Phuket and for taking the time to write such a beautiful review and for sharing your wonderful experience. We are so pleased you both had such a memorable time and we look forward to your return in the near future. Our best regards the Nchantra Management, Amrita Zainul-Arifin More 

Los Angeles
Contributor
18 reviews 18 reviews
14 hotel reviews
69 helpful votes 69 helpful votes
2 of 5 stars Reviewed January 11, 2015

The Nchantra has potential, but right now it's not ready for the big leagues. I say that, because they charge big league prices. I'll start with some positives. The property is right on the beach...as in you can hear the waves rolling from the beachfront rooms. We loved that. Having your own private pool is a great bonus. We had... More 

Was this review helpful? Yes 1
Nchantra, General Manager at The Nchantra Pool Suite, responded to this review

Dear Spinner, Thank you for sharing with us your recent holiday experience at our resort. I am disappointed that we did not live up to your expectations on many levels, and please do be assured that I will share your feedback with the team with regards to our obvious areas of training that are needed. Thank you once again for... More 

New York City, New York
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed January 7, 2015

I really wanted to love this place and was excited to stay here, but was extremely disappointed in the end. CONS - First, the location of this property is terrible - TERRIBLE. We expected that this was the case, but were told they had shuttle service and it was a short ride to town. False. The shuttle service had the... More 

Was this review helpful? Yes 1
Nchantra, General Manager at The Nchantra Pool Suite, responded to this review

Dear Stephersan, Thank you very much for taking the time to write your review. Please accept our apologies that we did not fulfill your needs nor meet your expectations during your stay at the Nchantra. Rest assured I have taken your feedback in mind and will work on improving the experience for our guests. I hope that we would have... More 

Sydney, Australia
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed December 31, 2014

Pains me to write this review but important to know. We booked what we thought was going to be absolute 5 star luxury and paradise for 10 days. However, when we arrived to our 3 bedroom AUD$835 per night villa we were greeted with the most putrid sewerage smell throughout the villa. It had transpired that due to the heavy... More 

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Nchantra, General Manager at The Nchantra Pool Suite, responded to this review

Dear Khun Thanya, Thank you for your review and comments are much appreciated. I can assure you that all the points you mentioned are being addressed. I sincerely apologize once again for the smell suddenly happened on your arrival as the grease tank was leaking, it had been rectified within one day. Best regards, Amrita Zainul-Arifin More 

San Diego, California
Contributor
20 reviews 20 reviews
13 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed December 17, 2014

We stayed at the Nchantra in October for 5 nights. All the staff was extremely friendly and helpful. I had contacted the hotel about some rates and they were always prompt in responding to any inquiries. We had a one bedroom suite with our own pool and jacuzzi. The room was very spacious and clean. Having our own pool was... More 

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Nchantra, General Manager at The Nchantra Pool Suite, responded to this review

Thank you very much for choosing the Nchantra Pool Suite Phuket and for taking the time to write such a beautiful review and for sharing your wonderful experience. For the shuttle service to the city, we have plan to have another card to support our customer including shutle service to the town in the morning. We are so pleased you... More 

Abu Dhabi, Abu Dhabi, United Arab Emirates
Top Contributor
98 reviews 98 reviews
31 hotel reviews
98 helpful votes 98 helpful votes
4 of 5 stars Reviewed December 5, 2014

Hard to write this review. When we got into this hotel, we were amazed it was only 150ish dollars a night. When you get to your room it looks like a 500 dollar a night room. Includes a huge living room, full kitchen, nice balcony, and rooftop tanning area (also wonderful place to get a massage). The staff there were... More 

Was this review helpful? Yes 1
Nchantra, General Manager at The Nchantra Pool Suite, responded to this review

Thank you for sharing with us your recent holiday experience at the Nchantra Pool Suite and we are happy to know you have had an enjoyable stay with us. We are pleased that you have enjoyed our massage in the suite. We normally have our shuttle service to the shopping centre until late evening. Transportation service by hotel and local... More 

2 reviews
5 of 5 stars Reviewed November 4, 2014 via mobile

My family and I stayed here in July. With 2 teenage daughters it was great having bedrooms on separate levels of our 3 story apartment..with security key for front entrance and also to each bedroom was comforting, the units are very modern, very clean with friendly staff. Our private pool & outside spa bath was just what we needed being... More 

Was this review helpful? Yes
Nchantra, General Manager at The Nchantra Pool Suite, responded to this review

Thank you ever so much for choosing the Nchantra Pool Suite Phuket and for taking the time to write such a beautiful review and for sharing your wonderful experience. We have shared your lovely review with our team and look forward very much to welcoming you back in the future. Our best regards, Amrita Zainul-Arifin More 

Oxford
Contributor
12 reviews 12 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 29, 2014

Cannot fault the place. We are currently staying here, been here 2 nights, have two nights left. Amazing apartments. The staff treat you like royalty. Separate aircon switches for bedroom and open plan kitchen/lounge area. Great views from roof terrace over looking sea. Great wifi signal everywhere you go in the apartment and hotel grounds. Bathroom facility's are clean and... More 

Was this review helpful? Yes 1
Nchantra, General Manager at The Nchantra Pool Suite, responded to this review

Thank you and I am most appreciative of your expressive and detailed review of your stay with us at the Nchantra Pool Suite Phuket. I am delighted that we were able to provide a perfect holiday experience for you. We look forward very much to welcoming you back in the future. All our very best wishes the Nchantra team. Amrita... More 

Dubai, Dubai, United Arab Emirates
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 28, 2014 via mobile

Just perfect from every side Romantic, service, privacy, clean, food every things was great. We are in honeymoon when they know it they make nice arrangements for us. We still in Phuket we will go again for couple days before leave Phuket. Thanks for every things. Regards, Salim Al ALI

Was this review helpful? Yes
Nchantra, General Manager at The Nchantra Pool Suite, responded to this review

Dear Mr. Salim, Thank you for writing such a comprehensive review of you stay at the Nchantra Pool Suite Phuket. We are so pleased that you thoroughly enjoyed our resort style, relaxing ambience, the privacy of our pool. We have shared your lovely review with our team and look forward very much to welcoming you back in the future. Best... More 

Paris, France
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 22, 2014

My husband and I stayed for a week in September for our Honeymoon, we arrived in the evening and were greeted by friendly staff and a cocktail, there was a calm and relaxing atmosphere. We were shown to our beautiful room with private pool and jacuzzi, huge bed with petals on it, mini bar well stocked, very clean and private.... More 

Was this review helpful? Yes
Nchantra, General Manager at The Nchantra Pool Suite, responded to this review

Thank you for making us part of this very special occasion of your honeymoon. It our pleasure that you had a very special experience and truly enjoyed the service provided by our staff, our dining facilities and the beauty of our natural surroundings. We certainly look forward to the pleasure of welcoming you back, hopefully in the very near future.... More 

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