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Hapuna Beach Prince Hotel

#4 of 4 Hotels in Puako
Certificate of Excellence
GreenLeadersGold level
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62-100 Kauna'oa Drive, Puako, Island of Hawaii, HI 96743
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1 room 1 guest
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Hapuna Beach Prince Hotel
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1,813 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (384)
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Pupukea, Hawaii, United States
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed today NEW

I live on Oahu. I love the Big Island and this luxury spot was very sweet. Hotel people were all especially nice. Enjoyed everything. Going over to Manukea Hotel was a treat-hotel had shuttle at night. go see the manta rays

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Marriottsville, Maryland
Level Contributor
47 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
3 of 5 stars Reviewed yesterday NEW

We checked in late on a Monday night and was impressed at the massive lobby and great landscaping. We were put in on the 6th floor with a partial ocean view. We tried to see if we could get a better view, but this was the best that they could offer that night. No problems at that point. Upon entering... More 

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Singapore, Singapore
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed yesterday NEW

We recently visited this hotel as part of a work trip. It is such a peaceful and relaxing place with a lovely pool and gorgeous beach. The massages in the garden with the sea breeze was absolute bliss. The breakfast buffet was typical American buffet but the scene is lovely to have a restful holiday. Big Island is different to... More 

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San Carlos, CA
Level Contributor
110 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The rooms at this hotel are comfortable, but the bathrooms could use some updating. The beach is beautiful. The staff is very friendly and helpful. They have a breakfast buffet with lots of choices, including made to order omelettes that are delicious. It was unfortunate not to have free wifi, however.

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Phoenix, Arizona
Level Contributor
64 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I had a solo stay here and enjoyed the beauty and rustic atmosphere of the hotel. The beach was amazing, though a bit of a walk from the hotel edge to the water edge--wear your sandals here, it get's hot! The beach bar offers a small variety of delicious food and drinks. The breakfast restaurant was wonderful, though I was... More 

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Iowa
Level Contributor
347 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The location right on Hapuna beach is impossible to beat for our family because that is our favorite beach. The ability to walk from the room right to the beach is awesome. The hotel is beautiful overall with well kept grounds and a pretty stunning central lobby atrium that is open air with amazing views. The underground parking was nice... More 

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MaunaKeaResort, Manager at Hapuna Beach Prince Hotel, responded to this review

Thank you for staying with us and mahalo for your review. We look forward to welcoming you and your family back again one day soon. Aloha. More 

California
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I booked this hotel based on trip advisor reviews. I have been to the Big Island many times and perhaps my expectations are different than others. When we arrived at the Hapuna Prince we were very impressed by the lobby view but the joy stopped there. The front desk person was short and extremely unfriendly. I asked simple questions about... More 

Was this review helpful? Yes 2
MaunaKeaResort, Manager at Hapuna Beach Prince Hotel, responded to this review

We are so sorry your experience was not what you - or we - expected and we apologize. We indeed pride ourselves on exemplary customer service so are disappointed that the warm aloha normally exuded by our team was not what you experienced. We take your comments to heart and will pass them along to key team leaders for review. More 

Kailua-Kona, Hawaii
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago

My husband & I have 6 children, so as you can imagine, we only go "out" once a year alone together, i.e., on our wedding anniversary. That's it. One day out of the entire year where we have an hour of precious alone time to enjoy a meal together at a nice restaurant :) A very special occasion. This year,... More 

Was this review helpful? Yes 1
MaunaKeaResort, Manager at Hapuna Beach Prince Hotel, responded to this review

Congratulations on your anniversary. Our sincere apologies for your experience. Please contact our hotel manager, Mr. Tom Cross. He has received your review and would like to speak to you personally, if you would please call his direct line: 808-880-3311. More 

Oakland, California
1 review
5 of 5 stars Reviewed 1 week ago

Beach was the BOMB! Had a Blast. Resort was great. Ambiance was great. Service was great. Room was great. Food was ok. Pool was great. View was great. Not too many kids. Snorkling was fun. Caves and tidepools are great.

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MaunaKeaResort, Manager at Hapuna Beach Prince Hotel, responded to this review

Mahalo for your fun review and congratulations on the milestones celebrated with us. Return soon! Aloha. More 

Bedford, New Hampshire
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

This was a great hotel for a family vacation. Stayed two nights there with our children, ages 5 and 9. All the rooms are on the ocean side with a little deck / porch. Our room was clean and nice, with a large bathroom. If you have kids that can't agree on pool vs beach, the pool and the beach... More 

Was this review helpful? Yes 1
MaunaKeaResort, Manager at Hapuna Beach Prince Hotel, responded to this review

Aloha and mahalo for visiting! We're happy you and your family enjoyed playing - and dining - with us and we look forward to your return when your travel plans bring you back to Hawaii Island. More 

Hotel Review Summarization

What travelers say

  • Mauna kea(26)
  • Ocean views(16)
  • Breakfast buffet(11)
  • Very nice(6)
  • White sand(5)
  • Lounge chair(5)
  • Most beautiful(5)
  • Golf course(3)
  • Pool bar(3)
Questions? Get answers from hotel staff and past guests. Ask a question

1,304 photos of this hotel

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Pool/beach area (280)
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Dining (59)
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Bathroom (39)
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Other (251)

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Hotel & grounds (16)
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Room/suite (4)
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Other (9)
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