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All 5 Puako hotels

The Fairmont Orchid, Hawaii

4.5 of 5 Resort   |   1 N Kaniku Dr, Puako, Island of Hawaii, HI 96743
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85%
Ranked #3 of 5 hotels in Puako
Certificate of Excellence 2014
GreenLeadersBronze level
A recent review
4 of 5 stars reviewed 2 weeks ago
vitaly_khozyainov Moscow, Russia
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1,917 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (415)
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There are newer reviews for The Fairmont Orchid, Hawaii
See the most recent reviews
A TripAdvisor Member
4 of 5 stars Reviewed 2 weeks ago

Upon arrival, we were lei'd. I've been to Hawaii four times and this is a first. Their service is fried land above average. Be careful of ocean view rooms. Some rooms have obstructed views. Overall, the room are clean and comfy. The grounds are beautiful and truly an all inclusive resort. They have everything and if you need something from... More

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TheFairmontOrchid, Guest Relations Manager at The Fairmont Orchid, Hawaii, responded to this review

Aloha, and thank you very much for your review. We are pleased that you had a great stay and look forward to welcoming you back! More

Moscow, Russia
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Strengths of this hotel are location and beach lagoon. While most of the coast is eroded lava, Fairmont has a 50-60 yard size lagoon with clean sand. The lagoon is harbor to embark on swimming or snorkeling without the inconvenience of stepping on sharp stones. Excellent for children and adults. Becomes very warm in the afternoon, relaxing and calm. You... More

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TheFairmontOrchid, Guest Relations Manager at The Fairmont Orchid, Hawaii, responded to this review

Aloha, and thank you for your review. We appreciate your feedback about what you enjoyed during your visit, and also where we failed to meet your expectations. We will use your feedback to support our improvement efforts in those areas where we fell short. Thank you for choosing to stay with us, we hope to have the pleasure of welcoming... More

San Diego, California
Top Contributor
56 reviews 56 reviews
20 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I get a little worried when we book a resort vacation. We are city types - love to hike around a city and explore neighborhoods, museums, etc and this is not what this part of Hawaii is all about but the awesome snorkeling kept us busy for several hours everyday. The coral isn't very pretty but the numbers of varieties... More

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TheFairmontOrchid, Guest Relations Manager at The Fairmont Orchid, Hawaii, responded to this review

Aloha, thank you so much for choosing to stay with us. We are happy to know you were not disappointed with your choice of a resort vacation and that the great snorkeling and other activities kept you busy. Thank you for your feedback, we hope to welcome you back again soon! More

2 reviews
4 of 5 stars Reviewed 2 weeks ago

...but when this is where your conference is and all the local competitors are also resort hotels and the conference rate is a 30% reduction, this is the low-pain option. Staff are fantastically helpful and friendly, there is decent beer and single malts in the bar and the snorkeller-tolerant turtles swimming in the bay (artificial and complete with imported yellow... More

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Santa Barbara, California
1 review
5 of 5 stars Reviewed 2 weeks ago

I just got back from this amazing place. Took my wife and two young kids on vacation and we had a vacation of a lifetime. This resort is incredible. The grounds are lush and tropical with an incredibly huge wandering pool right next to a beach lagoon that is clear with fish and turtles to snorkel with. We had a... More

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TheFairmontOrchid, Guest Relations Manager at The Fairmont Orchid, Hawaii, responded to this review

Aloha, it is very gratifying to read the wonderful description of your family vacation! Thank you so much for taking the time to share your experience. We look forward to welcoming you back again next year! More

Coventry, United Kingdom
1 review
4 of 5 stars Reviewed 2 weeks ago

What a beautiful location and very friendly staff. Not the same standard as a 5 star in Dubai as everything is more relaxed and rooms bathrooms not quite to the same standard but still very impressive.

Review collected in partnership with Fairmont Hotels & Resorts

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Portland, Oregon
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was my 3rd stay at this property. It has proved to be hit or miss over the years. This time it was great because of the staff. We had our 3 grandchildren with us and decided the convenience of the Gold Floor was worth the extra money, the constant availability of drinks and snacks made our life easier, and... More

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TheFairmontOrchid, Guest Relations Manager at The Fairmont Orchid, Hawaii, responded to this review

Aloha, We are delighted that your recent experience at The Fairmont Orchid was a positive one. The attentive staff and wonderful extras on Fairmont Gold are an amazing value. Thank you for your lovely comments about Elizabeth and Rose, and your recommendation of Stacey for a relaxing and therapeutic massage. We are so sorry to learn of the maintenance issues... More

Sheffield, United Kingdom
Senior Contributor
45 reviews 45 reviews
21 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

What a stunning place to stay. This hotel is one of the best that we have stayed in, perhaps even the best. The place is clean and well maintained. Large bedrooms and the beds/pillows are so comfortable. We really enjoyed the food at all the restaurants and bars. Breakfast buffet was not cheap but the fresh fruit selection alone was... More

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TheFairmontOrchid, Guest Relations Manager at The Fairmont Orchid, Hawaii, responded to this review

Aloha and thank you for your lovely review. We look forward to your return soon! More

Hobart, Australia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Once again we stayed at the Fairmont Orchid for the 1/2 ironman and once again we couldn't be happier. This time we had breakfast included and it was fabulous (especially the pineapple jam!) the only downfall was the wait time, but that just goes to show how popular it is! The hotel is beautifully presented and every staff member I... More

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TheFairmontOrchid, Guest Relations Manager at The Fairmont Orchid, Hawaii, responded to this review

Aloha, thank you very much for choosing to stay with us once again. We truly appreciate your loyalty and are delighted by your gracious compliments and high recommendation. Please come back and stay with us again soon! More

Monroe, New York
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The resort is beautiful. The grounds are huge and lush with fragrant flowers everywhere, waterfalls, koi ponds and garden statues that gives you a serene paradise feeling. The swimming pool is very large and "free form" design with lava rocks and palm trees. Plenty of lounge chairs and everything is in very good repair. In the evening, "Tiki" torches are... More

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Hotel Summarization (Beta)

What travelers say

  • Very nice(39)
  • Gold Floor(22)
  • Sea turtle(22)
  • Golf course(16)
  • Breakfast buffet(16)
  • Pool area(11)
  • Mauna kea(9)
  • Grocery store(9)
  • Hot tub(8)
  • Ocean views(6)

Additional Information about The Fairmont Orchid, Hawaii

Address: 1 N Kaniku Dr, Puako, Island of Hawaii, HI 96743
Phone Number:
Location: United States > Hawaii > Island of Hawaii > Kohala Coast > Puako
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Fairmont Orchid, Hawaii 4.5*
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Also Known As:
The Fairmont Orchid, Hawaii Hotel Waimea
Fairmont Hotel Kamuela
Fairmont Orchid Hawaii
Fairmont Kamuela
Kamuela Fairmont

1,594 photos of this hotel

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Presidential Suite (34)
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Pool (16)
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Fairmont Room (22)
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Executive Suite Ocean View (27)
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Beach (23)
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Partial Ocean View Room - Two Queens (20)
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Ocean View Room- Two Queens (21)
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Ocean View Room (21)

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#2 Business Hotel in Puako #2 Family Hotel in Puako #2 Romantic Hotel in Puako #3 Luxury Hotel in Puako #3 Green Hotel in Puako #3 Spa Hotel in Puako #3 On the Beach Hotel in Puako
Hotel Class
Official Description (provided by the hotel)
The Fairmont Orchid, Hawaii is a Kohala Coast Hawaii oceanfront luxury hotel and resort with white sand lagoon, Hawaiian Spa Without Walls, golf, tennis, five restaurants, extensive meeting and event facilities, and a year-round children’s program. ... more   less 
Number of rooms
540

Questions & Answers

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1 question

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