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The Fairmont Orchid, Hawaii

#1 of 4 Hotels in Puako
Certificate of Excellence
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1 N Kaniku Dr, Puako, Island of Hawaii, HI 96743
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5th Nite Free + Breakfast
Best prices for: 1 room 1 guest
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The Fairmont Orchid, Hawaii
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The Fairmont Orchid, Hawaii
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2,423 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The Fairmont Orchid, Hawaii
See the most recent reviews
Huntington Beach, California
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 1, 2011

We were at the Orchid Oct. 14th - 17th, 2006 when the earthquake hit - actually in the hot tub below the spa that morning. We thought the volcano was erupting at first, but, as a native So. Cal resident, I quickly realized what was happening. Shortly afer the second quake, the staff came together quickly, and had us head... More 

Was this review helpful? Yes 1
FairmontOrchid, Manager at The Fairmont Orchid, Hawaii, responded to this review

Thank you for posting your review. We are so pleased that you chose to return to The Fairmont Orchid and once again had great time. It is especially gratifying to know that you found the spirit of Aloha alive and well at The Fairmont Orchid, Hawaii. Thank you again for your feedback; we hope to welcome you back again soon. More 

Senior Contributor
28 reviews 28 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed September 1, 2011

Really enjoyed our stay @ Fairmont Orchid Hawaii. Great customer service and incredible grounds and facilities. Wonderful restuarants right on the property but they are a bit expensive ...drinks are also very pricey ..that being said - the resort was wonderful - rooms are very nicely equiped with charging stations for iPods/iPhones and each rooms has Keurig coffee maker and... More 

Was this review helpful? Yes
FairmontOrchid, Manager at The Fairmont Orchid, Hawaii, responded to this review

Thank you for taking the time to post your review and for your positive comments. We are pleased that you enjoyed our property and amenities, and that you had fabulous snorkeling and scuba diving experiences nearby. It is particularly gratifying that you feel our staff is some of the best you have encountered! Thank you for your feedback, and for... More 

So. Calif. desert
Senior Contributor
42 reviews 42 reviews
9 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed September 1, 2011

Stayed at the Fairmont Orchid Hotel. Great place,Drink prices quite high so stop at the market next to the hotel for your wine and beer to put in your room fridge. recommend room 2438 this room gives a good view of the ocean and hotel waterfalls. Dive at The Beach Club just down the road. 6 divers max to a... More 

Was this review helpful? Yes 3
Midwest
Top Contributor
117 reviews 117 reviews
27 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed September 1, 2011

Stayed for a week in March, the grounds were so beautiful. The pool area was large enough it never felt crowded, the beach was ok, not a big fan of sand over lava rocks. The room was very nice, loved the fact there were two showers! Staff very friendly and helpful, real aloha spirit. The breakfast....well simpy amazing everyday, buffet... More 

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Seattle, Washington
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed August 31, 2011

My husband and I were very fortunate to have experienced the Fairmont Orchid on his company's dime ... A beautiful resort with exceptional staff and wonderfully landscaped grounds. Most of the resort was open ... You felt like you were always walking outside, even if you were under the cover of one of their well appointed/decorated hallways/lobbies. Since we ventured... More 

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Wayne, New Jersey
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 31, 2011

We absolutely loved The Orchid-loved it! I agree w/ other ppsters to stay on the Gold Level. The offerings for Bfast and Cocktail hour are fabulous. The Concierge Staff second to none. The rooms/view beautiful. We spent a week here w/ our 4 kids after a week in Waikiki at The Halekulani. The Big Island is lovely, and tranquil. The... More 

Was this review helpful? Yes 1
FairmontOrchid, Manager at The Fairmont Orchid, Hawaii, responded to this review

Aloha, and thank you for your review. It is very gratifying to know that you loved your stay on Fairmont Gold! We are so pleased that you enjoyed your meal at Brown’s Beach House, and many of the activities available with our Sun & Fun activity pass. Your feedback about where we failed to meet your expectations is much appreciated... More 

NEW JERSEY
Contributor
20 reviews 20 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed August 31, 2011

Just returned from 5 nights. We loved this luxury resort my kids especially enjoyed the kids club and the nightly torch lighting! My husband played tennis daily and i relaxed by the pool. Food service for lunch was a little slow and the beach is man made ....but the sunsets were great. We stayed in a felix ocean view and... More 

Was this review helpful? Yes 1
Laguna Niguel, California
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 30, 2011

WOW! and WOW again! I was sooooooooooo skeptical about staying anywhere but a Four Seasons or a Ritz Carlton property, always am. I did my research well. My family and I stayed here for 8 nights. We had 2 deluxe ocean view rooms. Rates were unheard of for this type of resort. We were SO HAPPY! This hotel is AMAZING... More 

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Sunnyvale, California
Contributor
19 reviews 19 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed August 30, 2011

We loved the Fairmont Orchid, one of the most beautiful hotels on the island. The resort has easy access to attractions (via a rental car) and plenty of amenities and activities for spending the day. While we were there we took advantage of the hot tub, swimming pools (esp. at night when they are beautifully lit), restaurants, beach, snorkling, hiking... More 

Was this review helpful? Yes 3
Toronto
Reviewer
5 reviews 5 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 29, 2011

The Fairmont Orchid was our favourite hotel during our recent visit to three Hawaiian islands. We stayed for three nights and wished it had been more. The resort was beautiful. Our room was very clean and comfortable, and very well kept. We had a view both of the gardens (including two serene waterfalls and lush vegetation) as well as the... More 

Was this review helpful? Yes 2
FairmontOrchid, Manager at The Fairmont Orchid, Hawaii, responded to this review

Thank you so much for your wonderful review. We are delighted that The Fairmont Orchid was your favorite of the hotels you visited during your 3-island holiday. We appreciate your positive feedback about the grounds, beach and pool areas, and Hale Kai restaurant. It is especially gratifying to know that the service provided by our colleagues was both friendly and... More 

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