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The Fairmont Orchid, Hawaii

#1 of 4 Hotels in Puako
Certificate of Excellence
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1 N Kaniku Dr, Puako, Island of Hawaii, HI 96743
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5th Nite Free + Breakfast
Best prices for: 1 room 1 guest
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The Fairmont Orchid, Hawaii
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The Fairmont Orchid, Hawaii
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2,379 reviews from our community

Traveler rating
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631
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The Fairmont Orchid, Hawaii
See the most recent reviews
Southern California
2 reviews
5 of 5 stars Reviewed August 4, 2011

The hotel, the staff, the food, and the ambiance were everything we could hope for from the Fairmont Orchid. We celebrated our first anniversary with a stay on the Gold level floor and a private, six-course meal at a beach front gazebo. Every whim of ours was met with graciousous smiles and a willingness to go beyond what we requested.... More 

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Dallas, Texas
Contributor
11 reviews 11 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 1, 2011

This was our first trip to Hawaii and stayed at the Fairmont Orchid on recommendation of a friend. The room accomodations were clean and updated and the grounds are well cared for. The beach area is very nice with pleanty of water activities. Alcoholic beverages were good, but pricy (10-15 USD). We rented a car and drove all over the... More 

Was this review helpful? Yes 1
Los Altos, CA
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed July 29, 2011

I loved our room and large bathroom which had two showers. The pool area was nice but sometimes it was difficult to find a lounge chair. I would recommend eating some meals off site since the food is relatively expensive at the hotel. But if you can afford the pricey rooms then eating at the hotel might not be an... More 

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Washington DC, District of Columbia
Senior Contributor
26 reviews 26 reviews
18 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed July 28, 2011

My husband and I stayed here in Sept 2010 during our honeymoon. We booked a room on the Gold Floor--- highly, highly recommended! The staff was so attentive and Ioved that everytime they saw me they addressed me by "Mrs."! We had complimentary champagne upon arrival and a personalized card congratulating us on our marriage when we first got to... More 

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Quincy, IL
Reviewer
3 reviews 3 reviews
3 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed July 28, 2011

Just back from the Kohala Coast and to their credit, the good people at the Orchid made believers of us all. We had avowed Maui-only travlers who where skeptical of our decision to go to the Big Island in our traveling party. By vacations end, they were talking openly of turning their backs on the Ritz for a return trip... More 

Was this review helpful? Yes 1
FairmontOrchid, Manager at The Fairmont Orchid, Hawaii, responded to this review

Aloha and thank you for choosing The Fairmont Orchid as the location for your special day – Congratulations on your marriage! Your detailed review is very much appreciated, and it is especially gratifying to know how many of our colleagues contributed to your memorable experience. Thank you for your compliments about our hotel and your useful recommendations about what to... More 

Vancouver, CA
Contributor
18 reviews 18 reviews
10 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed July 27, 2011

This was such a great property, the pool is right by the ocean so you can turn your chair and look out onto the water. The sandy beach is a few hundred meters further along but it actually makes the area more peaceful as everyone is spread out and yet all have a wonderful view. The snorkeling by the beach... More 

Was this review helpful? Yes 3
Toronto, Canada
Contributor
11 reviews 11 reviews
6 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed July 26, 2011

My husband and I stayed at the Fairmont Orchid for 7 nights. We absolutely loved the grounds and felt like we were in the heart of a paradise island. The only thing that disappointed us was the out dated rooms, it really didn't match the luxury of the rest of the grounds or the Fairmont name. Maybe only the standard... More 

Was this review helpful? Yes 5
FairmontOrchid, Manager at The Fairmont Orchid, Hawaii, responded to this review

Aloha, and thank you so much for your review. We appreciate your many compliments about our services and facility, and value your suggestions for improvement. Your recommendations about what to do and see are sure to help other travelers get the most out of their Big Island experience. Thank you very much for selecting The Fairmont Orchid as your home... More 

Napa, California
Top Contributor
88 reviews 88 reviews
22 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed July 23, 2011

The staff here are well trained. From the minute you pull up to the valet they take extremely good care of you. Rooms are beautiful. Bathrooms and large with 2 showers and a tub, plus two sinks. Great views, nice beach bar, nice beach. Great spa. Expensive, not a great place for kids, so please don't bring them to spoil... More 

Was this review helpful? Yes 3
Oklahoma
Top Contributor
246 reviews 246 reviews
24 hotel reviews
109 helpful votes 109 helpful votes
4 of 5 stars Reviewed July 22, 2011

Although this hotel was a little pricey, (even a simple breakfast at the on-site deli was $10, and snorkel equipment on-site was $40/day!), the location with the lagoon for walk in snorkeling and swimming with sea turtles too was fabulous! The rooms were nice: What I expect for the price of the room. Service also was fine. There is a... More 

Was this review helpful? Yes 1
San Francisco, California
Reviewer
5 reviews 5 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed July 21, 2011

A $300+ per night hotel charges extra for parking? And can't keep the showers running with hot water in the afternoon? The grounds are beautiful and our room was very nice. The staff was nice (particularly Umi, a beach boy who gave a great petroglyphs hike). But overall, the value for the money it costs simply isn't there. The food... More 

Was this review helpful? Yes 2
Hotel Review Summarization

What travelers say

  • Very nice(35)
  • Sea turtle(18)
  • Gold Floor(17)
  • Breakfast buffet(13)
  • Golf course(11)
  • Mauna kea(9)
  • Pool area(9)
  • Grocery store(7)
  • Hot tub(6)
  • North tower(5)
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