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The Fairmont Orchid, Hawaii

#2 of 4 Hotels in Puako
Certificate of Excellence
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1 N Kaniku Dr, Puako, Island of Hawaii, HI 96743
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1 room 1 guest
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The Fairmont Orchid, Hawaii
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2,645 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The Fairmont Orchid, Hawaii
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Chicago, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 27, 2012

The Fairmont Orchid exceeded our expectations during our week on the big island. We spent two nights at the Fairmont, 3 nights at a bed and breakfast near Waipio Valley, and two nights at the Four Seasons. Of the three, the Fairmont is where we'd return. The food was far better here than at the Four Seasons. The service was... More 

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Brentwood
Level Contributor
93 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
3 of 5 stars Reviewed July 26, 2012

We followed the reviews and booked the Gold Floor for our 30th Wedding Anniversary. Our start at the hotel left a lot to be desired but it improved as the week went on. We chose the Fairmont because a friend had worked in Canada for them and assured us that their service is second to none - I wouldn't support... More 

Was this review helpful? Yes 1
Lake Bluff, Illinois
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed July 26, 2012

This resort completely met our expectations. After a long day of travel the check-in process was very easy. They accommodated three of us in one room with 2 queen beds and an additional roller bed which was very comfortable. The room was big enough and not cramped at all with three girls! The resort has a wonderful protected bay to... More 

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Minneapolis, Minnesota
Level Contributor
33 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed July 24, 2012

Stayed on the Gold Level. I'm a big fan of club levels and don't mind spending the money, but this was rather cringe-worthy expensive. The "ocean view" room was barely that, as the buildings run perpendicular to the ocean. Great service, very attentive staff, beautiful grounds, but overall the hotel lacked a sense of being special and unique to the... More 

Was this review helpful? Yes 1
Waycross, Georgia
Level Contributor
126 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed July 24, 2012

Great hotel. Lived up to all our expectations. Nice little beach with beautiful grounds. Pool is good...nothing great but good. Rooms and mattress were great. Snorkeling in front of hotel was great. Just snorkel our past the rocks and you will be snorkeling with the sea turtles. A very nice fitness center on location.

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Budapest, Hungary
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed July 23, 2012

It started by the bellboy recognizing me just by the last name ("Ah, Mr **** - so r1tch, right?"), then a bottle of champagne waiting for us, a personal letter greeting us on our honeymoon. Wow. Obviously the typical American fake-smile was noticeable, (saying "perfect" after each sentence was especially funny :), but this was their job, so we just... More 

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Detroit, Michigan
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed July 22, 2012

This hotel was an extremely nice resort. The location was very good, as it was right on the ocean. Very clean, and amazing service. If I return to the Big Island, I would choose this hotel.

Was this review helpful? Yes 1
Naas, Ireland
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 22, 2012

We stayed in the Fairmont for the first week of our Honeymoon and had an amazing time there. The whole experience just exudes that of a luxury hotel. From the moment you enter the hotel you can tell its a classy place, the lobby is open right up to look over the pool and ocean, there is a really nice... More 

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New York City, New York
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed July 21, 2012

The hotel itself is just awesome! We switched to this hotel about two days before we arrived through expedia because the price went down drastically i guess because they had a lot of vacancies... It is very well taken care of and the grounds are really nice. It is a very upscale high quality resort and it is isolated however... More 

Was this review helpful? Yes 2
Olympia, Washington
Level Contributor
2 reviews
3 of 5 stars Reviewed July 21, 2012

We stayed at the Fairmont Orchid as well as the Mauna Lani Bay for 4 nights each. We really loved the Mauna Lani other then a few things that are mentioned in our other review. The Fairmont is very large in comparison and that was a pain a few times. It took one set of stairs and an elevator to... More 

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