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The Fairmont Orchid, Hawaii

4.5 of 5 1 N Kaniku Dr, Puako, Island of Hawaii, HI 96743
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The Fairmont Orchid, Hawaii
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The Fairmont Orchid, Hawaii
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2,174 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The Fairmont Orchid, Hawaii
See the most recent reviews
Philadelphia
Top Contributor
59 reviews 59 reviews
24 hotel reviews
45 helpful votes 45 helpful votes
2 of 5 stars Reviewed October 16, 2010

I really think this hotel deserves negative owls, but there were 2 things which were fantastic which I included in this review. If you read on because you are still considering this place, maybe they will win you over. Let me start by saying we were on our honeymoon and overly excited to be staying at a 5 star resort.... More 

Was this review helpful? Yes 1
Sunnyvale, California
2 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 16, 2010

Very beautiful resort layout, nice rooms, good food & service. We enjoyed our stay a lot - it's hard to leave a place like this! The only minus - we had a room with a golf course view (also called "deluxe ocean view" :), and it was noisy in the early morning when they cut the grass daily around 6-7am!... More 

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Portland, Oregon
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 14, 2010

Just came back from an awesome stay at the Fairmont Orchid on the Big Island. As part of the Fairmont President's Club we were upgraded to an ocean view suite. It was perfect for our stay. All the staff at the hotel was friendly and very helpful. The grounds are beautiful - the pool, cabanas, and beach are ideal. The... More 

Was this review helpful? Yes 1
So Cal
1 review
5 of 5 stars Reviewed October 12, 2010

We visited the Fairmont Orchid for our tenth anniversary, and this place is awesome. The employees are extremely friendly, knowledgable and just plain good people. The pool area is wonderful and the pictures on the website don't do it justice. There is a cool lava rock whirlpool which is nice to sit in and gaze at the stars. The food,... More 

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Seattle
Top Contributor
82 reviews 82 reviews
34 hotel reviews
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed October 12, 2010

I didn't choose this resort and would not have stayed here except that a dear friend chose it for her wedding. Though the room was expensive (and $14.50 a day for in-room w-ifi seems excessive), this was a wonderful place to stay. Because I was constantly busy with my friend and her family, I didn't have time to make use... More 

Was this review helpful? Yes 1
Los Angeles, California
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 12, 2010

I have booked this hotel in the anticipations of a nice Hawaiian vacation, like my two previous vacations at other hotels on the Big Island. I stayed at Fairmont Orchard for almost two weeks. Now, two weeks later, I am still very very upset at how unpleasant my stay was. Fairmont hotels are usually great, but this particular Fairmont hotel,... More 

Was this review helpful? Yes 2
NY
2 reviews
4 of 5 stars Reviewed October 8, 2010 via mobile

To start, the hotel is great. Location is somewhat of an issue, but I think the issue exists with every hotel on the Big Island. Everything is so spread out that there is nothing really near the hotel. Anything you want to do requires a rental car or very expensive cab ride. Overall, we had a great time and the... More 

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Bellingham, Washington
1 review
3 of 5 stars Reviewed October 8, 2010

Stayed at the resort for 10 days. Upon check in we were given a 'golf course' view room with a partial ocean view. Not exactly the "ocean view" room as stated in the reservation. The beds are not confortable, definatly not what you would expect at a pricey resort. Our room was not clean, there was hair in the shower... More 

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Treasure Island, Florida
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 8, 2010

We just returned from a two week multi-island trip with the Fairmont Orchid our last and most pleasurable stop. We decided to upgrade to the Gold floor after visiting with Stacy who is the best concierge we have encountered (and we travel a lot). Our room was spacious with a fabulous view. We were perfectly content to just the enjoy... More 

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Lethbridge, Canada
1 review
5 of 5 stars Reviewed October 8, 2010

This hotel was amazing, clean, beautiful and right on a private beach! I would recommend this hotel to anyone!

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Hotel Summarization (Beta)

What travelers say

  • Very nice(39)
  • Gold Floor(22)
  • Sea turtle(22)
  • Golf course(16)
  • Breakfast buffet(16)
  • Pool area(11)
  • Mauna kea(9)
  • Grocery store(9)
  • Hot tub(8)
  • Ocean views(6)

Additional Information about The Fairmont Orchid, Hawaii

Address: 1 N Kaniku Dr, Puako, Island of Hawaii, HI 96743
Phone Number:
Location: United States > Hawaii > Island of Hawaii > Kohala Coast > Puako
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Fairmont Orchid, Hawaii 4.5*
Number of rooms: 540
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Also Known As:
The Fairmont Orchid, Hawaii Hotel Waimea
Fairmont Hotel Kamuela
Fairmont Orchid Hawaii
Fairmont Kamuela
Kamuela Fairmont
Hotel Style:
#2 Romantic Hotel in Puako
#2 Business Hotel in Puako
#2 Family Hotel in Puako
#3 Luxury Hotel in Puako
#3 On the Beach Hotel in Puako
#3 Spa Hotel in Puako

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