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The Fairmont Orchid, Hawaii

4.5 of 5 1 N Kaniku Dr, Puako, Island of Hawaii, HI 96743
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The Fairmont Orchid, Hawaii
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The Fairmont Orchid, Hawaii
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2,237 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The Fairmont Orchid, Hawaii
See the most recent reviews
New York City, New York
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 3, 2011

Went to the Fairmont Orchid on business with my company in March. Spent about a week there and was highly impressed with many things; service, hospitality, food, views, the beach, Umi (take a tour of the area with him or surfing lessons...great guy). The beach is great, there's a nice restaurant by the pool and beach where you can drink... More 

Was this review helpful? Yes 1
FairmontOrchid, Manager at The Fairmont Orchid, Hawaii, responded to this review

Thank you for staying at The Fairmont Orchid, Hawaii and taking time to share your feedback with us. We were delighted to learn that your stay was mostly positive, and that you had many great experiences with our service, food, and staff members. Please accept our apology for the unfortunate experience on your final day. This is certainly not the... More 

Lynnwood, WA
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed April 2, 2011

We just got back a week ago from staying at the Fairmont White Orchid. We were there 8 days, 7 nights and totally loved every minute of it. Stacy who works on the Gold Floor was simply phenomenal. She made sure that we were well taken care of and handled a dozen details to ensure our anniversary was very special.... More 

Was this review helpful? Yes 2
Canada
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 1, 2011

Our stay at the Fairmont Orchid was wonderful, including the interesting night of the Tsunami where we spent sleeping in our car on a mountain road after the order to evacuate (not the Orchid's fault). The Orchid offered guests free breakfast the next morning. We had a great , spacious room overlooking the courtyard with a partial ocean view. The... More 

Was this review helpful? Yes 1
Boca Raton, Florida
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 28, 2011

This is a very nice resort with a luxurious feeling. The grounds are spectatular, the rooms are stunning. WE actually were not originally on staying here. For the second part of our honeymoon we booked the Mauna Lani Bay. However after checking in my wife and I were very upset as it was not up to the standards or expecations... More 

Was this review helpful? Yes 2
FairmontOrchid, Manager at The Fairmont Orchid, Hawaii, responded to this review

Aloha and thank you for sharing your recent honeymoon experience at The Fairmont Orchid. Thank you for your compliments about our grounds, guest rooms, fitness center, and Brown’s Beach House restaurant. We take guest feedback seriously, and your comments and suggestions for improvement regarding the beach and beach amenities are appreciated, and will be used to support future improvement initiatives.... More 

moncton
Senior Reviewer
6 reviews 6 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 26, 2011

We were guests here on March 11th ,the day Japan was devastated by an earthquake/tsunami.Ironically we were having dinner at a japanese restaurant when the sirens sounded and the announcement was made .We would be evacuating due to an impending tsunami threat.This could have been a movie and we the actors as the scene began to unfold.Only it was reality... More 

Was this review helpful? Yes 2
FairmontOrchid, Manager at The Fairmont Orchid, Hawaii, responded to this review

Thank you so much for your review. The safety and comfort of our guests during any emergency is our primary concern, and it was therefore especially gratifying to read your comments. We appreciate you taking the time to share your experience and your kind words. Aloha, and we look forward to welcoming you back to The Fairmont Orchid, Hawaii. More 

Washington DC, District of Columbia
Top Contributor
80 reviews 80 reviews
50 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed March 21, 2011

This is our fourth stay in some 15 years. We’ve come to the Fairmont Orchid for our honeymoon, our 10th anniversary, a special birthday and most recently a long-awaited family break. I have to say that while we love the Fairmont, the level of service has become uneven, if not somewhat mundane. In past years, we were greeted as return... More 

Was this review helpful? Yes 2
FairmontOrchid, Manager at The Fairmont Orchid, Hawaii, responded to this review

Thank you for taking the time to share the details of your recent stay at The Fairmont Orchid. It was very concerning to learn how we failed to meet your expectations on this occasion. The circumstances you described are certainly not in keeping with the high standards of service that both The Fairmont Orchid, and Fairmont Hotels and Resorts are... More 

Vancouver
Top Contributor
93 reviews 93 reviews
29 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed March 17, 2011

We stayed at the Fairmont Orchid with very young kids for a week while attending a conference in March. Overall it was a good experience. Highlights are the staff (with one major exception) and grounds. We were evacuated during the tsunami and the staff at the hotel was exceptional during this experience, truly top notch. Of note: - Paid for... More 

Was this review helpful? Yes 1
Golden, Colorado
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 10, 2011

This was our second time at the Orchid and had a great time with one little problem. When we checked in we were given a ground floor room facing the golf course. As soon as we walked in, our jaws dropped. The room was terrible, dirty, moldy, paint peeling, drywall damage, dirty bathroom, even the lamp shades were damaged. We... More 

Was this review helpful? Yes 1
Toronto, Canada
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed March 9, 2011

We stayed here on the final leg of our honeymoon. The service was average - long waits and average staff at breakfast. Room was nice, but dated. I saw three cockroaches in the hotel. The grounds were lovely but the overall experience was not worth the cost.

Was this review helpful? Yes 1
Richmond, Virginia
Contributor
15 reviews 15 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed March 4, 2011

For the price of this hotel, the room was a disappointment. First of all we were on the bottom floor, with people walking by constantly, so there was very little privacy. The bathroom had dust and dirt on the shelves, and the wall was filthy. There were 2 moldy pictures beside the bed, and the wall in the bedroom area... More 

Was this review helpful? Yes 3
FairmontOrchid, Manager at The Fairmont Orchid, Hawaii, responded to this review

Aloha and thank you for taking the time to post your review. Please accept our apology that your guest room failed to meet your expectations. Your feedback provides valuable information to support our continuous improvement efforts, and will be used for that purpose. Thank you for your compliments about the grounds, public areas, restaurants, and especially the staff. We look... More 

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Hotel Summarization (Beta)

What travelers say

  • Very nice(39)
  • Gold Floor(22)
  • Sea turtle(22)
  • Golf course(16)
  • Breakfast buffet(16)
  • Pool area(11)
  • Grocery store(9)
  • Mauna kea(9)
  • Hot tub(8)
  • Ocean views(6)

Additional Information about The Fairmont Orchid, Hawaii

Address: 1 N Kaniku Dr, Puako, Island of Hawaii, HI 96743
Phone Number:
Location: United States > Hawaii > Island of Hawaii > Kohala Coast > Puako
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Fairmont Orchid, Hawaii 4.5*
Number of rooms: 540
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Also Known As:
The Fairmont Orchid, Hawaii Hotel Waimea
Fairmont Hotel Kamuela
Fairmont Orchid Hawaii
Fairmont Kamuela
Kamuela Fairmont
Hotel Style:
#2 Family Hotel in Puako
#2 Romantic Hotel in Puako
#2 Business Hotel in Puako
#3 On the Beach Hotel in Puako
#3 Spa Hotel in Puako
#3 Luxury Hotel in Puako

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