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Fairmont Orchid, Hawaii

#2 of 4 Hotels in Puako
Certificate of Excellence
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1 N Kaniku Dr, Puako, Island of Hawaii, HI 96743
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1 room 1 adult
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Fairmont Orchid, Hawaii
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2,945 Reviews from our TripAdvisor Community

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Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Everything about my stay was fantastic. The grounds are beautiful and well kept with plenty of activities on site ( tennis, fitness, yoga, pool.) The restaurants were very good. We enjoyed the sushi restaurant the best. The best part of the stay was the extraordinary staff. Friendly, highly competent people who genuinely enjoy taking care of their guests.

Helpful?
Thank Eric M
cookingmdmom
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We spent 5 days at this lovely resort and it was fantastic! The public spaces, the room, the service--all were flawless. The beach is idyllic as are all or the outdoor areas. The hotel is very well staffed and really well run! My only complaint is that the spa is rather small and could use an updating. That was a... More 

Helpful?
Thank cookingmdmom
Winnipeg, Canada
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed on the Fairmont Gold floor and it was lovely. We had a suite which was great for families. The concierge was helpful and available. The food available was delicious and a nice option to have. The beach was small but good for children as it was a protected area (not too wavy). It was cool to see turtles... More 

Helpful?
Thank JennA331
Duluth, Minnesota
Level Contributor
113 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

It all starts with the room. The "stuff" is supposed to work. The sliding doors are supposed to open so we can look out over our Lanai and check out our view. They were actually screwed together and move as units and cut the view 50%. The toilet should stop bleeding water after a little while and go dormant. It... More 

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2 Thank MoccasinMike
Sydney
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We spent 2 nights here in an Ocean View Suite. We were a family of 4 and there was plenty of room for all of us in the room. We overlooked the golf course to the ocean. Very nice!!! And we could see Maui!!! The Gold Level was excellent, and served a great breakfast, afternoon tea and canapés in the... More 

Helpful?
1 Thank sikada
Level Contributor
43 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Beautiful property and has a lot if amenities but looked at some others that look amazing. Staying on the big island is a must as not so commercialized and many things to go see. The food here was pretty good but little pricy. Very nice staff and they care about you and your stay. Would recommend and great part of... More 

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1 Thank Carl17Diana17
Arlington Heights, Illinois
Level Contributor
54 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed here for a conference in January. The property is gorgeous. Grounds are meticulous, koi ponds and waterfalls are relaxing and serene, ocean views are fantastic. The ability to see the whales playing in the distance was an unexpected surprise! Anyone looking for a beach-focused vacation might find themselves a little underwhelmed. Mostly rocky shoreline (yes, I know it is... More 

Helpful?
1 Thank Robert Z
Fairmont, Minnesota
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

To start with, the property is fabulous! The lagoon on property allows for a relatively safe way to introduce younger swimmers to the ocean and snorkeling. The rooms though, were less than inspiring. Our first room's toilet wouldn't flush properly. They sent out a custodian to fix it. He tried to use a snake to unclog it. After he left,... More 

Helpful?
2 Thank Matt F
Shawnee Mission Kansas
1 review
5 of 5 stars Reviewed 5 days ago NEW

We kept cancelling plans to leave the resort in the evenings because we were having so much fun there. Everything needed was at the resort to make this a great vacation - the food, wine selections, activities and view were perfect!

Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank 719donna
Simi Valley
Level Contributor
22 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

not being originally built by Fairmont, while it was a very nice resort, I won't stay in it again for the price. The grounds were kept up, weren't as nice as the Kea Lani in Maui, but still nice. The service was awesome, most of the employees went out of their way as is usual for Fairmont but I did... More 

Helpful?
4 Thank Patti F
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Ocean View Room- Two Queens (21)
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