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Grand Hotel

Travelers' Choice award winner
Mgarr, Island of Gozo GSM 9026, Malta
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Grand Hotel
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Grand Hotel
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717 reviews from our community

Traveler rating
    378
    246
    65
    19
    9
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108
461
34
10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (261)
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Kitchener, Canada
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

All staff made us feel (group of 16) very welcomed upon our arrival. Our check-in process was fast and efficient. Staff provided excellent directions to our rooms. Rooms overlooking the Gozo’s Mgarr harbour were spotless and the views magnificent. The quality of food, quantity and variety were perfect. The level of service and levels of courtesy were exceptional. As a... More 

Was this review helpful? Yes 1
Grand_Gozo, Front Office Manager at Grand Hotel, responded to this review

Dear Mr Whitlock, On behalf of the management & staff I thank you for leaving your positive comments of the Grand Hotel. I am glad that everyone here gave a hand to ensure that all the group had a good time and look forward to seeing you again next year. I also hope that you enjoyed the Half Marathon on... More 

Sydney, Australia
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

My husband and I stayed in this hotel for a week while we visited the island of gozo. The staff were very helpful and friendly. The room was impeccable. We had a level 7 sea view room and the view of the harbour is just gorgeous. The only fault is the wifi could only be reached in one point of... More 

Was this review helpful? Yes 2
Grand_Gozo, Front Office Manager at Grand Hotel, responded to this review

Dear Guest, Thank you for leaving your comments on Trip Adviser. We are also taking note of your suggestions and passing them on to the departments concerned. We hope to be able to assist you again when planning your next holiday. yours sincerely, Anna Refalo More 

Kiev
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We had stayed 3 nights on the sea view room (half-board) which was excellent. The location of the hotel was unbeatable and it was few minutes drive from the pier with beautiful view of Gozo. The room was very spacious and the bed was very comfortable. The bathroom was clean and the shower worked well with hot water as Malta... More 

Was this review helpful? Yes 3
Grand_Gozo, Front Office Manager at Grand Hotel, responded to this review

Dear Guest, We thank you for taking some time to leave your comments of the hotel on Trip Adviser. We are glad that you had a good time with us and that you are most satisfied with the services that the Grand Hotel offers. We hope to have again the opportunity to have you again as our guest. kind regards,... More 

Nottingham, United Kingdom
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

The Grand is Grand! Excellent Service all round - particular thanks to Carmelino and the restaurant team and ALL the staff on reception who did so much to make our stay wonderful. We would particularly recommend the Hotel's bus tour of the Island (12 euros pp). George, our host and driver, gave us a fantastic day of insights and visits... More 

Was this review helpful? Yes 4
Grand_Gozo, Front Office Manager at Grand Hotel, responded to this review

Dear Guest, We are most glad that you had a good time at The Grand Hotel, as can be seen from your comments on Trip Adviser. We can see that our staff contributed to ensure that you have a good time all around, and we greatly appreciate your views. Hope to be able to assist you again in the near... More 

Perth, United Kingdom
Senior Contributor
40 reviews 40 reviews
11 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 1 week ago

This is our second year at the Grand Hotel,we are here for 3 weeks, this hotel, must be the best in Gozo, the staff are so nice,so helpf full,if there is anything you want ,you just ask,they can't do enough for you, the house keeping staff, also are excellent,all I can say is try this hotel, you will not be... More 

Was this review helpful? Yes 2
Grand_Gozo, Front Office Manager at Grand Hotel, responded to this review

Dear Guest, We thank you for leaving your very positive comments both of the hotel and the staff on Trip Adviser. We hope to have the occasion to welcome you a third time at The Grand. with kind regards, Anna More 

Eccles, United Kingdom
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a great hotel in a prime position on the hill overlooking in the harbour at Mgarr (pronounced m' jarr). You can walk uphill, as we did, to the hotel from the ferry terminal. It takes about 10 minutes. Alternatively you can take a short taxi ride. We stayed for 7 nights bed and breakfast and had a room... More 

Was this review helpful? Yes 1
Grand_Gozo, Front Office Manager at Grand Hotel, responded to this review

Dear Guest, We thank you for leaving your comments of the Grand Hotel on Trip Adviser Such feedback is important and encouraging to us to continue to strive to give a good services to our guests. While we wait to hear again from you, we suggest you let us know arrival ferry timings, so that we send our courtesy coach... More 

Oswaldtwistle, United Kingdom
Contributor
16 reviews 16 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I both in our early 70's stayed here for two nights as we wanted to look round the island of Gozo. I booked a standard sea view room and was not disappointed. The views from the balcony over the harbour were magnificent and the room itself was very spacious with a three piece suite table and chairs,... More 

Was this review helpful? Yes 1
Grand_Gozo, Front Office Manager at Grand Hotel, responded to this review

Dear Guest, From the comments left on Trip Adviser we can see that you had a nice break at The Grand Hotel. We thank you for your positive evaluation. Way we suggest that when planning your next visit with us you let us know which ferry you will be taking, so that courtesy transfers can be offered. We look forward... More 

Glasgow
Contributor
19 reviews 19 reviews
6 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed in a number of amazing hotels all over the world from Hawaii, South Africa and Bali and whilst many of them are more extravagant that The Grand, we would still have to say this holds a special place in our hearts. We love Mgarr for the beautiful harbour and the fantastic food but we would never stay anywhere... More 

Was this review helpful? Yes 3
Grand_Gozo, Front Office Manager at Grand Hotel, responded to this review

Dear Guest, We have to thank you for your good review of the Grand Hotel, as a valued loyal customer. Feedback is important to us, as it is an indication to us where a specific service needs attention. While being glad that you had a nice holiday with us, we look forward to your next visit. kind regards, Anna More 

Bath, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for a week. Great place to just be, watch the world go by and chill. The hotel has a great advantage position over looking the harbour and the Gozo Channel. A lovely team of staff who make every effort to ensure you have a great experience. Room spacious, great room terrace. Stay here if you want to chill... More 

Was this review helpful? Yes 1
Grand_Gozo, Front Office Manager at Grand Hotel, responded to this review

Dear Guest, While thanking you for giving us your positive feedback regarding your stay at the Grand Hotel, we are glad that our Superior Sea View Room facilities helped to make your holiday more relaxing. We hope that you choose again our hotel when planning your next visit. with kind regards, Anna Refalo More 

Xaghra, Malta
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Went here with a local group AGM. If you like cold food, and expect just 3 prawns in your main course you will enjoy yourself. A friend had deep fried sea bass.... So overcooked he only got half of it. There was nothing else on his plate. Overpriced, under portioned, and badly presented. On complaining, the boss was rude. He... More 

Was this review helpful? Yes 3
Grand_Gozo, Managing Director at Grand Hotel, responded to this review

Dear Client, I thank you for taking the time to give us your feedback regarding your dinner at the Thai Restaurant. I have just returned from an abroad business trip, and I will be checking further on your comments. Seeing it at first glance, may I point out that the Prawn dish is a side plate accompanying the Main Course.... More 

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