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Club Vista Serena

Certificate of Excellence
2.0 of 5
Calle Capricornio 2 | Campo Internacional, 35100 Maspalomas, Gran Canaria, Spain
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Club Vista Serena
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Ranked #16 of 65 Hotels in Maspalomas
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 5 days ago
Bernadette P Nantwich, United Kingdom
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151 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Nantwich, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

amazing place to stay all the staff were lovely and helpful apartments were great had everything you needed lovely clean pool and pool area very quiet and peaceful lovely location the bar was great fantastic food ate there most days and nights Oscar and George were fantastic nothing was too much trouble will hopefully be back in October didn't want... More 

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Ruth Y, Gerente at Club Vista Serena, responded to this review

Dear B, Thanks so much for your nice words. We are glad that you had a good time and we look forwrad to your next visit. Give your lovely daughter a big hug from us. More 

England
Top Contributor
165 reviews 165 reviews
34 hotel reviews
119 helpful votes 119 helpful votes
4 of 5 stars Reviewed February 24, 2015

First of all the good bits (which are many)...the pool is beautiful and very warm. The staff are also very friendly and helpful. The food at the complex is very tasty and very good quality and the staff at the bar are very humourous and their customer service excellent. My main gripe at the complex was the internet which was... More 

Was this review helpful? Yes 1
Fife
Contributor
14 reviews 14 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 15, 2015

Although we've been coming to Gran Canaria for many years and normally stay in the Maspalomas area, this is the first time we've actually stayed at the Club Vista Serena. The complex itself isn't big but has everything you could need, two heated swimming pool (a large pool and one smaller for children), a restaurant with take-away menu and the... More 

Was this review helpful? Yes 2
Leeds
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 27, 2015 via mobile

Can't quite get over how fantastic value for money this place is staff are outstanding as are all the facilities nothing is too much trouble from all of them pool bar does Amazing food till 10.30 and very reasonable price As are the drinks the rooms are very large in the apartments and well equipped and serviced Well done we... More 

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Reading
Contributor
11 reviews 11 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 6, 2015

A well maintained quiet clean complex of flats with a nice pool, ample parking and good security. Main bed is a huge double, the second bed in the lounge is somewhat smaller. Nice and helpful staff with a small shop on hand for emergencies. Maid service very efficient and keep the rooms clean. Bar/Cafe was good and food is reasonable... More 

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Alejandro_Santana_H, Gerente at Club Vista Serena, responded to this review

Dear ClubVista Serena Guest, Thank you for such positive feedback after your stay at our resort. We are thrilled that you found the team friendly and helpful and I have especially mentioned your kind words to the reception team, chambermaids and Restaurant Staff. We are delighted to read such good feedback. Best regards from the sunny Maspalomas!! Alejandro Santana Hdez.... More 

Manchester, United Kingdom
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 19, 2014

We have been coming here for many years, but even moreso following retirement (here in November 2014 and back again at the end of January 2015 for two weeks). The atmosphere is very peaceful and relaxing, and around the bar and restaurant in the evenings you can have an excellent meal or drink at a very good price and chat... More 

Was this review helpful? Yes 2
Alejandro_Santana_H, Gerente at Club Vista Serena, responded to this review

Dear Club Vista Serena guest, We thank you for having chosen "Club Vista Serena" once again for your vacation in Maspalomas, Gran Canaria and on behalf of all the Staff ; we also thank you for posting a review about your experience at our resort. We want to express you how pleased we are to know that you have had... More 

Doncaster, United Kingdom
Senior Contributor
47 reviews 47 reviews
8 hotel reviews
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed December 14, 2014

We are staying here for 7 weeks having by chance discovered it last year . It is an ex timeshare complex in a convenient but quiet secluded location within walking distance of PDE and Maspalomas ... Quite small but classy attractive and comfortable . .. Rooms are spotless .. Bedding and towels changed twice a week ... The garden surrounds... More 

Was this review helpful? Yes 1
Alejandro_Santana_H, Gerente at Club Vista Serena, responded to this review

Dear Club Vista Serena Guest, Firstly we would like to thank you for the time you have taken to share your comments at TripAdvisor, as well as for your preference in selecting "Club Vista Serena" for your recent holiday at Maspalomas, Gran Canaria. It is truly a pleasure to know that you have enjoyed a lovely time at Maspalomas, since... More 

London, United Kingdom
Contributor
16 reviews 16 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 18, 2014

Have travelled to Playa De Ingles for many years but never stayed here before. What a fantastic little find. Clean, tidy, friendly and very welcoming. Fantastic customer service, friendly bar/restaurant staff who are always smiling and helpful. Pool located in the centre was clean and big enough for all guests. The apartments were spacious with good amenities and a proper... More 

Was this review helpful? Yes 1
Alejandro_Santana_H, Gerente at Club Vista Serena, responded to this review

Dear Club Vista Serena Guest, Thank you, thank you, thank you for your amazing comments! We are so happy to know that you had a great vacation with us! It certainly makes us want to continue to improve everyday!! Know that our guests have a great vacation makes us feel very happy and proud of our job. We have shared... More 

rochester kent
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 15, 2014 via mobile

I can't fault this place , considering how reasonable it is I was pleasantly surprised . Although it's in a little complex of it's own it has a pool bar that serves excellent cuisine far better than you can get along the busy strips and excellent value . I had an unfortunate mishap with a safe key and the staff... More 

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Alejandro_Santana_H, Gerente at Club Vista Serena, responded to this review

We would like to start off by expressing how appreciative we are that you have taken your time to dedicate this great review online, especially when you are still on your vacation. Dear Club Vista Serena guests, It is always very rewarding to receive such compliments ensuring that every guest enjoy the holidays with great satisfaction, our main commitment is... More 

Dublin, Ireland
1 review
5 of 5 stars Reviewed October 29, 2014

We arrived at the resort around 9pm. The receptionist welcome us kindly giving all the information we need. Arriving late we were hungry and eat at the restaurant situated beside the pool which is the only restaurant at the resort.The service was implacable and the food delicious. We had a great night especially because of the attention we got from... More 

Was this review helpful? Yes
Alejandro_Santana_H, Gerente at Club Vista Serena, responded to this review

Dear Club Vista Serena guests, We would like to thank you for having taken the time to comment on your recent stay at Gran Canaria, in our resort, Club Vista Serena. We are very happy that you have enjoyed your stay with us. We look forward to have the opportunity of welcoming you back again soon. Best regards from Gran... More 

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