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Dunas Maspalomas Resort

Certificate of Excellence
Avenida Airmarin s/n, 35100 Maspalomas, Gran Canaria, Spain
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Dunas Maspalomas Resort
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492 Reviews from our TripAdvisor Community

Traveler rating
    190
    193
    71
    23
    15
See reviews for
271
130
5
4
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
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English first
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    (492)
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    (129)
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    (141)
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    (129)
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There are newer reviews for Dunas Maspalomas Resort
See the most recent reviews
1 review
3 of 5 stars Reviewed October 23, 2014

Holidayed in September this year. Bungalows are great, spotlessly clean, although no aircon it was stifling at night after 2 nights with no sleep we paid £100 euros for a portable aircon, this helped. Dining room was spotless... But get there as soon as the food is dished up otherwise it is cold. The food seemed to be geared up... More 

Was this review helpful? Yes
Dunashotels, Director de Relaciones con Clientes at Dunas Maspalomas Resort, responded to this review

Dear Guest, Thank you very much for taking the time to share your feedback about your stay in September on TripAdvisor with other holiday makers. We are glad that you liked your accommodation, as well as the cleanliness of the complex and the service provided by the personnel. However, we sincerely regret that you did not feel equally involved. Our... More 

West Midlands, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 12, 2014

My partner and I stayed here in late September/early October 2014. We arrived in the middle of the night and were greeted by a member of staff on reception and some of the animation team. A cold buffet was made available to us. We were checked in and a porter showed us to our bungalow. We were situated a 2... More 

Was this review helpful? Yes 2
Dunashotels, Director de Relaciones con Clientes at Dunas Maspalomas Resort, responded to this review

Dear Guest, Thank you so much for sharing your impressions of your stay in the hotel Dunas Maspalomas on Gran Canary. We are happy, that you particulary enjoyed the bungalows and their equipment, the pool and garden areas, as well as the service provided by our hotel staff. Clients’ comments are always an opportunity for us to improve and evaluate... More 

Cyprus
Contributor
17 reviews 17 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed October 11, 2014

First of all, don't get confused between the Dunas Maspolomas, Dunas Maspalomas Bungalows and Dunas Mirador! We stayed in the Bungalows which were in blocks of 4, each with their own terrace and external drying area, separate bedrooms and lounges. The resort was very clean and the all-inclusive food was excellent all week, although the deserts got a bit repetitive... More 

Was this review helpful? Yes
Dunashotels, Director de Relaciones con Clientes at Dunas Maspalomas Resort, responded to this review

Dear Guest, Thank you for taking the time to write a comment on TripAdvisor about your trip to Gran Canary. It is a pleasure to read that you appreciated the cleanliness of the hotel, as well as the food in our restaurant. We are glad that you had the opportunity to explore the surroundings, too. We would like to thank... More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 7, 2014

No private bath as stated difficult in shower with toddler. No air con unless you pay extra for it. However due to late flight home we paid for another bungalow for that day and found to our amazement we had private bath and working air con. This bungalow was located in a very quiet position. Our's however was very noisy... More 

Was this review helpful? Yes
Dunashotels, Guest Relations at Dunas Maspalomas Resort, responded to this review

Dear guest, We thank you very much for taking your time to give us your feedback about your stay in our resort. All the comments, which we receive from our guests, are helping us to improve our service and offer. We do regret that your experience at our hotel has not been completely satisfactory for you. At the Hotel it... More 

Norwich, United Kingdom
Contributor
19 reviews 19 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed October 6, 2014

My partner and I stayed for 1 week end of September 2014. We arrived at 2:00AM; we were professionally greeted, swiftly checked in and even offered cold buffet on arrival, which was a nice touch although skipped and went straight to our bungalow. We booked a one bedroom bungalow, which was very clean, tidy and absolutely fine for two people.... More 

Was this review helpful? Yes 1
Dunashotels, Director de Relaciones con Clientes at Dunas Maspalomas Resort, responded to this review

Dear Guests, Thank you for taking the time to share the impressions of your stay at the hotel Dunas Maspalomas with other holiday makers on TripAdvisor. We are glad that you appreciated the services provided by our staff, the individual accommodation as well as the all inclusive concept. It was a pleasure to read that you had the opportunity to... More 

Sheffield, United Kingdom
Contributor
12 reviews 12 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 6, 2014

arrived at the resort, was disappointed! thought I had booked the dunas villas and suites. The reception staff were friendly, helpful and ready with water for our arrival. Our cases were taken to our bungalow by another member of staff, also very helpful. The bungalow was clean, spacious and very well equipped. The dining area and other public areas are... More 

Was this review helpful? Yes
Dunashotels, Director de Relaciones con Clientes at Dunas Maspalomas Resort, responded to this review

Dear guests, Thank you very much for taking the time to share your feedback with other holiday makers on TripAdvisor. It was a pleasure to read that you appreciated the services provided by our hotel staff, as well as the accommodation. Also, we are glad that you participated in the animation program, as we try to satisfy all of our... More 

Gloucester, United Kingdom
1 review
3 of 5 stars Reviewed September 24, 2014

Just come back after spending two weeks All-inclusive at the Dunas Bungalows, booked through Thomsons (First Choice when tickets arrived). We booked a one bedroom bungalow and on arrival this was not available, upgraded to a three bedroom free of charge! However NO air-conditioning, (available to hire) and was unbearable to sleep. The kitchen/dinner was well equipped for those who... More 

Was this review helpful? Yes
Dunashotels, Director de Relaciones con Clientes at Dunas Maspalomas Resort, responded to this review

Dear guest, Thank you very much for taking the time for publishing your impressions made during your stay at our hotel Dunas Maspalomas on TripAdvisor. We are glad that you appreciated the cleanliness and maintenance of the complex, as well as the service provided by our hotel staff. Our clients’ comments always help us to adjust and improve our offer.... More 

Bristol, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 23, 2014

On arriving at 2 am in the morning at one of the reception area, to be told to go to main reception return to bus and then after dropping other guest off, we eventually get to the main reception. After booking in we then at to walk through the all complex to get to our bungalow (which was where we... More 

Was this review helpful? Yes 1
Dunashotels, Guest relations at Dunas Maspalomas Resort, responded to this review

Dear guest, Thank you very much for your sincere commentaries. We do regret that your experience at our hotel has not been completely satisfactory for you. At the Hotel it is our intention to meet all the needs of our customers and we feel really sorry that in your case we have not been successful. It would be a pleasure... More 

Glasgow, United Kingdom
Contributor
12 reviews 12 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed September 21, 2014

Just back yesterday,excellent hotel all round,clean, good food nice staff especially the reception who I had a ball with,they could not understand my Scottish accent and it was so funny when every time I approached it was a lottery who was going to help me,but we had a good laugh,thanks lads I only came to desk to see the fear... More 

Was this review helpful? Yes
Dunashotels, Director de Relaciones con Clientes at Dunas Maspalomas Resort, responded to this review

Dear client, Thank you very much for taking the time to share the impressions of your stay at Dunas Maspalomas with other holiday-makers on TripAdvisor. We are delighted that you liked the food in the restaurant, as well as the service provided by our staff. The feedback of our clients is always an opportunity for us to improve our offer... More 

N.ireland
1 review
4 of 5 stars Reviewed September 13, 2014 via mobile

Just back from a week at this lovely hotel with my hubby and 2 friends. The only fault I found with this hotel was the lack of air conditioning in the bungalows at night as it could be very unbearable at times. The accommodation was fantastic and the rooms where cleaned every day except a Sunday. The staff where lovely... More 

Was this review helpful? Yes
Dunashotels, Director de Relaciones con Clientes at Dunas Maspalomas Resort, responded to this review

Dear guests, Thank you very much for taking the time to share your feedback about your holidays in our hotel Dunas Maspalomas. It was a pleasure to read that you appreciated the food, the bungalow’s equipment and the fact that you participated within our animation program. Concerning the air conditioning, we are happy to inform you that this lack has... More 

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