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THe Koala Garden Suites

Calle Geminis 2, 35100 Maspalomas, Gran Canaria, Spain
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THe Koala Garden Suites
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347 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed yesterday NEW via mobile

We were originally planned to go to a 4 star hotel in Tunisia due to circumstances our flight got cancelled, we went into Thomas Cook who managed to get us another location within a day and guarenteed us a very 'clean and presentable' hotel so we agreed, this brought us here. When we first arrived at Koala gardens there was... More 

Was this review helpful? Yes 4
3 of 5 stars Reviewed 2 days ago NEW via mobile

Il start with the good points. The complex is made up of 5 different buildings, along with its own pool which is nice as not everyone crowds around one pool. There is a shuttle bus service three times a day to the beach and back (maspalomas beach is gorgeous). There is a taxi rank right outside one of the buildings,... More 

Was this review helpful? Yes
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 1 week ago

Myself and my girlfriend booked a late visit to The Koala Garden Suites for 10 days, all inclusive. Pluses- •Spacious rooms. •Friendly animation team (kids club) •Good variety of drinks(no cocktails) •Friendly bar staff and restaurant staff •Good variety of food for Breakfast Negatives- •Cleaners don't actually clean any of the room. They remake beds and change towels. •reception staff... More 

Was this review helpful? Yes 6

Travelers are raving about these Maspalomas hotels

Norwich, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel was an ideal base for the South of the island. Koala gardens apartments are clean and exceptionally well designed, especially the 'Harry Potter' Kitchen, you open what you think is going to be a second wardrobe which is in fact a kitchen in a cupboard sink, fridge, bin, hob top, microwave, kettle & toaster. Compact but ample. The... More 

Was this review helpful? Yes 4
darlast
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 3 weeks ago

went on 4 day all inlusive holiday june 2015.found apartment complex generally very clean,food adequate but abit repetitious,not a great deal of choice on all inclusive drinks also you payed the extra and no cocktails.rooms ok ,only single beds but spacious single beds,no towels changed during our 4 days there.nice outdoor pools,not really walkable to beach.everything is about 5 euro... More 

Was this review helpful? Yes 1
Bournemouth, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This was back in Jan 2015, lovely hotel and staff. Had such a relaxing time. Accomdation is basic but as we were literally only in there to sleep as right next to bar and pool. Met some lovely people there to.

Was this review helpful? Yes 2
THe Koala Garde... T, Director General at THe Koala Garden Suites, responded to this review

Dear AMG87_13: Thank you very much for your comments. It is a prize to read comments like yours. We all hope to see you again at THe Koala Garden and you to have the chance to enjoy your stay. Best Regards. Daniel Rodríguez Director. More 

London, England, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Friendly staff. Clean spacious self catering apartments with air con. Wifi can be a bit expensive in room €6 a day. They do have deals. Otherwise there is 3 wifi by the pool, need to ask for tokens at reception. Access only lasts 3 hours. There is a local spa for food but it's expensive. Ask staff for the the... More 

Was this review helpful? Yes 1
THe Koala Garde... T, Director General at THe Koala Garden Suites, responded to this review

Dear Tony: First at all, thank you for choosing THe Koala Garden for enjoying your holidays and thank you also for your comments on Tripadvisor. I will keep informed to all the Staff about your comments in order to motivate them to continue doing such a good job. Your feedback help us to follow the same and even increase our... More 

Manchester, United Kingdom
Level Contributor
52 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 stars Reviewed May 21, 2015

We moved here from another establishment as we needed air conditioning. The apartments are available over 2 floors and are arranged around pools of different sizes. We were located around a smaller pool. The garden aspect of trees and grass made a pleasant outlook. Rooms cleanly and brightly decorated. The twin beds are wider than average and comfortable. Plenty of... More 

Was this review helpful? Yes 2
Greater Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 20, 2015

I can only recommend this property as I arrived lateat night and there was no problem in making the check-in instanly. Talking about food, breakfast was really nice, with german backery included, so I would repeat in AI with no doubt. Pools could be used every day with the great weather of this wonderful island.

Was this review helpful? Yes 2
THe Koala Garde... T, Director General at THe Koala Garden Suites, responded to this review

Dear Paul: First at all, thank you for your nice comments on Tripadvisor and for deciding to enjoy your holidays with us at THe Koala Garden Suites. It is fantastic that you have enjoyed your time at Koala and I will congratulate all the staff for making it possible. Many thanks again for your comments and for your time. Best... More 

Leeds, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed May 13, 2015

after originally booking another hotel we were told it was no longer available but they did have a place at koala gardens we were told it was 5/10 minutes from beach and close to shops restaraunts so agreed to accept the replacement from thomas cook i had just finished my cancer treatment and was in need of rest and good... More 

Was this review helpful? Yes 7
THe Koala Garde... T, Director General at THe Koala Garden Suites, responded to this review

Dear Pauline: I will beging apologizing for your bad experience with us. It is a shame that you has had the bad experience of being moved from another hotel and then we had not been able to satisfy you and your friends. We all know that kids sometimes are difficult to control so this is because we decided to allocate... More 

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