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THe Koala Garden Suites

Calle Geminis 2, 35100 Maspalomas, Gran Canaria, Spain
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1 room 1 guest
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THe Koala Garden Suites
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383 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
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English first
  • All months
    (383)
  • Mar-May only
    (93)
  • Jun-Aug only
    (137)
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    (54)
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    (99)
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Liverpool, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

i was worried about staying here after Thomas cook re-booking us from a tunisia trip after seeing the reviews on here . but i was hugely pleasantly surprised!! the apartment was large clean no mould to be seen !! each set of apartments is built around a pool we had a ground floor apartment as requested (which i didn't think... More 

Was this review helpful? Yes 2
THe Koala Garde... T, Director General at THe Koala Garden Suites, responded to this review

Dear Finney: First at all, thank you for your positive comments and for the time in writting them. Besides, thank you for choosing Tye Koala Garden as a second chance after your reservations at Tunisia. Our daily target is to satisfy our guest and to make them enjoy their holidays, sometimes we get it and sometimes we do not. At... More 

London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We stayed here for 9 days with kids(6&8) and we had a brilliant time. The staff were so helpful every time we approached them( and we did a lot) about getting around town. It was never a bother to them. The kids loved the mini club and the lady(Vanina) who ran it. The place had lots of things for kids... More 

Was this review helpful? Yes 1
THe Koala Garde... T, Director General at THe Koala Garden Suites, responded to this review

Dear Guest: Thank you very much for choosing THe Koala Garden for your holidays and also thank you for taking your time in writting your comments and feelings. One aspect we have solve inmediately at your rooms was the english channels. There was a problem with the configuration. Our Staff is the best asset and I am glad tht you... More 

Cambridge, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Fantastic as a base point to go out and about. We had a lovely spacious apartment overlooking pool and main restaurant, Ikea springs to mind in style, beds were very comfortable. Food adequate enough but with cheap travel on doorstep, bus and taxi, you have to go out and explore. Free bus to Dunes runs about 3 x day from... More 

Was this review helpful? Yes 2
THe Koala Garde... T, Director General at THe Koala Garden Suites, responded to this review

Dear Denise: Thank you very much for your comments not only about our situation but also about our Island and around. Besides, thank you for choosing THe Koala for your holidays. As you enjoyed your stay with us, we all hope to see you again in a near future. We all hope everything is right in Cambridge. Best Regards. Daniel... More 

Liverpool, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

When we arrived on 24th July 15 for our 2 week holiday. The apartments are spaced across a big area I think they should have someone to show you were your room is not just pass you a key card and a map an your wandering around. pool view to living room an park view to bedroom. place needs another... More 

Was this review helpful? Yes 1
Sheffield, United Kingdom
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My husband and I returned from Gran Canaria just over a week ago with our 2 boys aged 11 and 6,and after reading a recent review on trip advisor written by Monkspot66 I totally agree with all his comments! We booked our holiday in January and after reading some reviews at the time on trip advisor thought it sounded like... More 

Was this review helpful? Yes
THe Koala Garde... T, Director General at THe Koala Garden Suites, responded to this review

Dear Madam: First at all, than you for choosing The Koala Garden for your holidays and also for booking so early. Besides, I want to thank you too for writting your comments at Tripadvisor. Second at all, it is quite importante for us to read not ony the good but also de no so positive comments. The positive will keep... More 

Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We booked two apartments at this site for a family of 8, (4 adults, 4 kids), back in February. It was within our price range, and looked ok on the website. I had read mixed reviews on TA, so was slightly worried about our stay. I needn't have been. The accommodation was fine, swimming pools were nice, and the staff... More 

Was this review helpful? Yes 2
THe Koala Garde... T, Director General at THe Koala Garden Suites, responded to this review

Dear Monkspot66: First at all, thank you for choosing The Koala Garden for your holidays for the two families who travelled together. And also thank you for writting your comments at Tripadvisor. We are all glad to hear that you enjoyed your stay with us and all your commens, not only the positives but also de the negatives will be... More 

London, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel is very average, the room are of a good size and the food isn't great. The entertainment isn't the best either. The plus's are that the complex is broken down into small units each with their own pool which gives a community feel and is Idea for families with children There is a big entertainment complex about 5mins... More 

Was this review helpful? Yes
THe Koala Garde... T, Director General at THe Koala Garden Suites, responded to this review

Dear Ryadan: Many thanks for the time in writting your experience at The Koala Garden at Tripadvisor, and thank your also for choosing us for your holidays. Your comments will help us to improve our standard of service and actually to do a better job. We all hope to see you soon back at Koala Garden. Best Regards Daniel Rodríguez... More 

Lancashire, United Kingdom
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Not all bad, but not worth the money at all - Please read on... LOCATION OF APARTMENTS- nothing within walking distance, but to be fair, the taxi into the main " Lighthouse area" is only 4Euros each way and well worth a venture out. The apartments back onto a huge sports village which is made up of over 20 astro... More 

Was this review helpful? Yes 2
THe Koala Garde... T, Director General at THe Koala Garden Suites, responded to this review

Dear Lemonysnicket: First at all, thank you very much for choosng The Koala Garden for your holidays and thank you also for your time in writting your detalied description of your stay with us. Many important points that you stand in your comments are to be deeply analyzed by us. They are quite important in order to improve our service.... More 

Travelers are raving about these Maspalomas hotels

Ireland
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We just came back from a 2 weeks stay. We had a ground floor apt in one of the main blocks around reception. The apts are broken up into different blocks of around 30 or so each with their own pool (except for the ones around reception/bar which share 2 pools). All seem to be heated but are very deep... More 

Was this review helpful? Yes
THe Koala Garde... T, Director General at THe Koala Garden Suites, responded to this review

Dear Briang: First at all, I want to thank you for choosing us for your holidays and for taking your time in commenting your points of view about our Hotel and services at Tripadvisor. Our two heat places, cooking ringe, fridge, microwaves, electric coffeepot , bread toaster complete the household apartment. Besides, at the Mini-Club is managed in english, german... More 

united kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed 5 weeks ago

Just come back after a 2 week stay (instead of a Tunisia holiday)arrived at hotel at 12pm had to wait for room until 2pm as the maid was cleaning the room (what a joke) was given a map and reception staff told us it was a 2 minute walk I'm disabled so my husband was left carrying the luggage we... More 

Was this review helpful? Yes 2
THe Koala Garde... T, Director General at THe Koala Garden Suites, responded to this review

Dear Amanda: I would like to thank you for choosing The Koala for your holidays and for your comments but I am afraid that because of your comments anything went as you expected, not even from your cancelled vacations to Tunisia in a 4* Hotel. As we are a 3* Hotel the Cleaning Service is 5 times a week, we... More 

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