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Mercure Tunbridge Wells

8 Tonbridge Road, Pembury, Royal Tunbridge Wells TN2 4QL, England
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Mercure Tunbridge Wells
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Ranked #2 of 2 Hotels in Pembury
A recent review
5 of 5 stars Reviewed August 24, 2013
Viner01 Suffolk
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506 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Mercure Tunbridge Wells
See the most recent reviews
Canterbury, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed August 27, 2013

We only stayed one night after a friends wedding, so we weren't even expecting much.i did not expect this place to be so far out of town! we stayed in the family room and it was so small, and defiantly needed some attention along with the dated bathroom ! Had a drink at reception area one staff swearing several times... More 

Was this review helpful? Yes 7
Suffolk
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed August 24, 2013

We were really pleased with this hotel, being clean, friendly and with comfortable beds. The swimming pool area is also very welcoming. The staff were helpful and considerate. The breakfast was great. We will definitely stay here again.

Was this review helpful? Yes 1
Cowden, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 23, 2013

We had our wedding here on 29th June 2013 and I have to say it surpassed my expectations. The whole day from the ceremony through to the end of the evening went very smoothly and everyone had a great time. We had already been together for 12 years and have 2 children so we were looking for a venue which... More 

Was this review helpful? Yes 1
Denise V, General Manager at Mercure Tunbridge Wells, responded to this review

Lindsey & Dean Sales - Thank you very much, your warm words are especially pleasant to receive. It was an enormous pleasure to welcome your respective families here, and it is always an honour to find that people cherish our hospitality and hotel values as we do, and want to celebrate important occasions with us. We hope to be able... More 

Bracknell, United Kingdom
Level Contributor
142 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
3 of 5 stars Reviewed August 22, 2013

Its a bit like calling London Luton or London Gatwick London Airports. This Hotel is not in Tunbridge Wells, so why is it advertised so? It is in Tonbridge. A very nice hotel, but you need transport to get to Tunbridge, it was about a ten minute drive away. This is why I do not rate it so highly. A... More 

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Dudley, United Kingdom
Level Contributor
105 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 stars Reviewed August 21, 2013 via mobile

We were visiting family in Pembury so found this a very convenient place to stay. The staff were all very friendly and welcoming. Some of the decor was a little tired round the edges and my husband thought it overdue a makeover. Our room was very spacious. It was a little bit warm and I found it strange that there... More 

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Milton Keynes, United Kingdom
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed August 19, 2013

We stayed here recently to attend a local wedding. Firstly the hotel is not in Tunbridge Wells - its in Pembury, quite misleading as it quite a few miles out of town. This meant the mini bus provided by the wedding reception venue would not drop us back - it would only drop into Tunbridge Wells Town Centre - where... More 

Was this review helpful? Yes 1
Brecon
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed August 19, 2013

Stayed for 2 nights 13th & 14th August in a beautiful spacious room (249), exceptionally clean and subtely furnished. Comfortable bed, shower and bathroom well stocked and roomy. Leisure pool was wonderful and peaceful, early in the morning, a great start to the day. Good choice for breakfast.Had a family and friends reunion on wednesday evening which was exceptional service... More 

Was this review helpful? Yes 1
Los Angeles, California
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed August 16, 2013

They have charged me over £150 extra - no explanation, no authorisation - and don't reply to their emails! No customer service email on website. Shocking noisy rooms, and staff that just don't care. Pool area is nice.

Was this review helpful? Yes 6

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