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All 2 Pembury hotels

Mercure Tunbridge Wells

4.0 of 5 Hotel   |   8 Tonbridge Road, Pembury, Royal Tunbridge Wells TN2 4QL, England
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Mercure Tunbridge Wells
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54%
Ranked #2 of 2 hotels in Pembury
A recent review
3 of 5 stars Reviewed August 23, 2012
Priestleyleanne
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345 people have reviewed this hotel

Traveler rating
    74
    117
    95
    39
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
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  • English first
  • French first
  • German first
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English first
There are newer reviews for Mercure Tunbridge Wells
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Senior Contributor
22 reviews 22 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed August 23, 2012 via mobile

We booked this hotel for as it was close to where we were going to a wedding. Unfortunately even before we arrived we had some problems. We'd booked a disabled room, but a week before we were informed that they didn't have any disabled rooms!! My 90 plus year old grandmother had to get out of her wheelchair to get... More

Was this review helpful? Yes 2
Sleaford, United Kingdom
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed August 21, 2012

Extremely disappointed with the booking arrangements but staff on site were very good. We booked four rooms in March, one being a disabled room for my wife's mother who is aged 91. My wife rang a week before to confirm certain details about the disabled room, ie shower seat, only to be informed that the hotel do not do disable... More

Was this review helpful? Yes 1
Denise V, General Manager at Mercure Tunbridge Wells, responded to this review

“DJ2915” – Thank you for your positive feedback concerning our friendly catering staff. We are pleased you found the remainder of your bedrooms satisfying. The hotel did actually receive this enquiry via our Sales hub, and advised the hub to inform “DJ2915” we had a bedroom with a shower available. This would mean challenging a few shallow steps en route... More

Rochester, United Kingdom
2 reviews
4 of 5 stars Reviewed August 20, 2012

Brilliant check in, quick and fast service and all facilities explained, the pool and health facilities were brilliant. Staff very friendly and accommodating and breakfast was lovely. Room was extremely hot, windows don't open too much, but the beds were comfortable and slept well. Will definitely visit again.

Was this review helpful? Yes
Denise V, General Manager at Mercure Tunbridge Wells, responded to this review

“Natalie P” – Thank you for such a positive review. We are happy you had such an enjoyable stay and pleased you took time out of your day to write this on Trip advisor. We wish you all the best and look forward to welcoming you back to the hotel in the near future. More

Northumberland
Contributor
16 reviews 16 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed August 14, 2012

We arrived early hours of Friday morning. Booking in was straight forward. The room was very pleasant but far too hot. We mentioned this to reception and were given a fan, which didn't do much good but after opening the window fully the room cooled down quickly. The bed was one of the most comfortable i've slept in and the... More

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Denise V, General Manager at Mercure Tunbridge Wells, responded to this review

Thank you “truliejulie” for your review. We appreciate you taking the time and trouble to do this. Thank you for sharing your positive experience with us, in particular the bed. We are making a conscious effort to replace our beds in phases, these are of an exceptional quality, we appreciate the positive feedback and look forward to welcoming you back... More

2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 12, 2012 via mobile

We can generally confirm the experiences of other reviewers so far: friendly staff, overpriced restaurant, nice pool & rooms, quite surroundings. Having read a very recent review here about the waiters from France, I spoke to them in French & once having gained their trust, they told me that they actually had to work extra hours (>60hrs in total the... More

Was this review helpful? Yes 2
Denise V, General Manager at Mercure Tunbridge Wells, responded to this review

Guxtiwuxti – Thank you for your positive feedback concerning your stay. I’m pleased you can confirm to other reviewers – “friendly staff, overpriced restaurant, nice pool & rooms, quiet surroundings.” As General Manager, I can confirm that our prices are in line with the current market. Had you chosen to venture out into Royal Tunbridge Wells, you might have experienced... More

Glasgow
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 12, 2012

We choose this hotel after the pictures and description fitted everything we were after. Firstly the reception staff. Very polite and friendly, totally knowledgeable and ready to help. They do need to realise however that it's really obvious when they're talking about you! The bar staff are equally as nice. However the bar manager could be less harsh with the... More

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Denise V, General Manager at Mercure Tunbridge Wells, responded to this review

Shellyg21 – Thank you for your positive and constructive feedback. We are pleased you found the hotel and its facilities good and enjoyed our food offering. We look forward to welcoming you back in the near future. More

Royal Tunbridge Wells, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 9, 2012

Interesting hotel. Very pretty and extremely clean. Larger than what you anticipate when you first walk in. Check in was friendly and informative. The bedroom was great, we stayed in the Marilyn bedroom, this is what the girl on the desk called a feature. We payed the extra £15' well worth the money. We dined in the restaurant, food was... More

Was this review helpful? Yes 1
Denise V, General Manager at Mercure Tunbridge Wells, responded to this review

Dear 'Greendays' thank you so much for your feed back, and look forward to your return visit! Your thoughts are especially kind and we are delighted that you find things here so satisfactory. More

England, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 8, 2012

We stay in Tunbridge Wells probably once every 6-8 weeks for a weekend away, we have stayed in a number of the recommended hotels there and always return to the Mercure. Rooms are modern and spacious, room service is excellent, LOADS of food! Staff are helpful and friendly and has good parking also at no extra cost. We will definitely... More

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Denise V, General Manager at Mercure Tunbridge Wells, responded to this review

Tiffany T, thank you so much for such positive feedback! It is very encouraging for us when people take the time to publicly approve of what we are doing. We are please you choose to return to us every couple of months and especially delighted you find everything here satisfactory. We are grateful to you for taking time out of... More

London
Contributor
16 reviews 16 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed August 6, 2012

Myself and my aunt stayed here after she bought a spa break via Wahanda. I'm not sure what the wording of the voucher was, but I would say that this could not be classed as a spa break, but as a hotel with some spa facilities. Let me start with the good - very friendly staff. The meal was delicious,... More

Was this review helpful? Yes 2
Denise V, General Manager at Mercure Tunbridge Wells, responded to this review

Thank you Vinney87, for your positive feedback on the hotel. We are pleased you found the food exceptional, the staff friendly and the room comfortable, I’m sorry you felt your scores could not reflect this. Vinney87 booked via Wahanda for a Spa Break, the “wording” Vinney87 refers to states: Good to know: You will need to call the venue directly... More

Travelers are raving about these Pembury hotels

Hastings, United Kingdom
Contributor
18 reviews 18 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed July 29, 2012

I stayed here with my Boyfriend for the weekend, brought the deal from Wahanda including breakfast and dinner. We had a comfortable room, and slept very well. The food on a whole was good. We both enjoyed our meals, although my boyfriend found alot of bones in his haddock and chips!!! The restaurant itself was very unorganised, it seemed that... More

Was this review helpful? Yes 1
Denise V, General Manager at Mercure Tunbridge Wells, responded to this review

Thank you Kathryn_88_11 for your feedback. We are especially happy that you had a comfortable room and slept soundly. I’m pleased you enjoyed our food and beverage offering; it’s unfortunate your fish had a substantial amount of bones; I will of course feed this back to our company supplier as this does reflect on our food offering. Like any Hotel,... More

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Additional Information about Mercure Tunbridge Wells

Address: 8 Tonbridge Road, Pembury, Royal Tunbridge Wells TN2 4QL, England
Location: United Kingdom > England > Kent > Royal Tunbridge Wells > Pembury
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Tunbridge Wells 4*
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Also Known As:
Mercure Tunbridge Wells Hotel Pembury
Ramada Hotel Tunbridge Wells
Ramada Royal Tunbridge Wells
Royal Tunbridge Wells Ramada
Mercure Tunbridge Wells Pembury, Royal Tunbridge Wells

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Amenities

Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Class
Number of rooms
84

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