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All 2 Pembury hotels

Mercure Tunbridge Wells

4.0 of 5 Hotel   |   8 Tonbridge Road, Pembury, Royal Tunbridge Wells TN2 4QL, England
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Ranked #2 of 2 Hotels in Pembury
A recent review
4 of 5 stars Reviewed October 28, 2012
Zeb1010 Sydney, Australia
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374 reviews from our community

Traveler rating
    77
    128
    100
    46
    23
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Mercure Tunbridge Wells
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Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 28, 2012

We stayed here for a week during our travels of England and we were very happy with the hotel. The staff are very friendly and accommodating. The rooms are warm, spacious for the UK and clean. During the stay we had a hire car and this location was very easy to access Brighton, Tunbridge Well, Stonehenge and also Bath. It... More

Was this review helpful? Yes 2
Denise V, General Manager at Mercure Tunbridge Wells, responded to this review

Thank you "zeb1010" We are grateful to you for taking time out of your day to endorse what we do. Best wishes on your future travels, and hopefully it will not be too long before we see you again! More

Derby, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed October 27, 2012

Have stayed in this hotel now 4 times over the past 3 years on business the last 2 times since it has changed ownership to Mercure. Never tend to write reviews of UK hotels I stay in on business but feel compelled to write one after my stay on 26/10/12. Excellent car parking facilities and very easy to find. In... More

Was this review helpful? Yes 3
Denise V, General Manager at Mercure Tunbridge Wells, responded to this review

Thank you “Shaky456” for your input. While it is naturally greatly saddening to read what you say concerning Ramada V’s Mercure. I can assure you that the Management team has not altered. We are committed to ongoing critical evaluation of our work, and while welcome, your suggestions are, as it goes, all ready factored into our schedule: As you would... More

Travelers are raving about these Pembury hotels

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 21, 2012 via mobile

Stayed here for a weekend break. The hotel is nice, very clean and the staff are all so friendly. The hotel is not in Tunbridge Wells it's in Pembury, didn't bother us as we only wanted to stay at the hotel and you can get a cab for £6 to T. Wells and it only takes about 5 mins. The... More

Was this review helpful? Yes 1
Denise V, General Manager at Mercure Tunbridge Wells, responded to this review

“Backpack22” – Thank you for your thoughtful and encouraging comments. We are grateful to you for taking time out of your day to endorse what we do. More

Aachen, Germany
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 20, 2012

Hotel is ideally located for motorists and offer quiet rooms which are a bit antiquated and outdated but clean. Bathrooms need a bit of refurbishment (true for all of our three rooms). So far we were inclined to initially accept the four star rating. But in terms of service and breakfast & dinner they are definitely out of their depth,... More

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Denise V, General Manager at Mercure Tunbridge Wells, responded to this review

“Christian B” – Thank you for your comments. We are pleased that “Christian B” concurred with the AA inspector and found our bedrooms of a 4* standard. We are however slightly disappointed that “Christian B” was unhappy with the menu offering making references to similarities representing a fast food outlet. I’m sure like minded readers will agree that “Slow roast... More

Bognor
Top Contributor
103 reviews 103 reviews
45 hotel reviews
134 helpful votes 134 helpful votes
5 of 5 stars Reviewed October 20, 2012

We stayed at the Mercure using on a promotional rate and were very impressed. Staff were efficient, yet friendly and the hotel was spotless. Our room had a very large bed, ample pillows, a sofa, desk and plenty of space! Curtains blacked out light completely and it was very quiet (despite being by a main road). Breakfast was amazing with... More

Was this review helpful? Yes 1
Denise V, General Manager at Mercure Tunbridge Wells, responded to this review

Thank you ‘jne2647563’ for your thoughtful and encouraging comments. We are delighted that you enjoyed your stay and look forward to welcoming you back soon. More

Tonbridge
Reviewer
5 reviews 5 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed October 15, 2012

Our wedding took place on Saturday 6th Oct and what a day it was. It would not have been possible without the care and attention of Lizi and Laura. Right from the first day of planning, they were always on hand to give us help and advice, which we were grateful for, as our special day was perfect. All our... More

Was this review helpful? Yes 5
Denise V, General Manager at Mercure Tunbridge Wells, responded to this review

"Rodders2009" Your thoughts are especially kind and we are delighted that you had such a wonderful! We hope to see you again soon. More

Minster, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 14, 2012

Held my daughters wedding here this weekend and it was perfect. Right from the planning stage Lizzi and the rest of the staff were so helpful and attentive that on the day everything went without a hitch . The wedding breakfast and evening buffet were superb and everyone who attended commented on the excellent presentation and service received throughout the... More

Was this review helpful? Yes 3
Hampshire
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 12, 2012

We stayed for a weekend as a car-club group of 34 discerning people, and had a an excellent experience. The standard room was nothing out of the ordinary, but apart from the odd lightbulb out, was in good condition, quiet, very clean and with one of the most comfortable hotel beds I have ever encountered anywhere in the world (I'm... More

Was this review helpful? Yes 1
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed October 8, 2012

We stayed here a couple of years ago when it was the Ramada and unfortunately it has gone a little downhill. Our room had a strange musty smell I would even say it smelt like cigarette smoke - I just wanted to get the window open as wide as possible. There was a very icky looking stain on one of... More

Was this review helpful? Yes 3
Denise V, General Manager at Mercure Tunbridge Wells, responded to this review

Kellym-mc – Thank you for your input. Sadly, this post cannot go totally uncommented upon: this is a public place. However, we have deliberately kept our remarks minimal. We are of course very upset that kellym-mc’s left here feeling able to report their stay in such acid terms: Concerning the substantive issues raised, the room this guest stayed has been... More

London
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed October 7, 2012 via mobile

We booked hoping for a relaxing night. The room we were given was Studio 200. The decor in the room is interesting to say the least, with leopard print wallpaper and an African inspired mural on the wall. Not to our taste, and not what I wanted from a hotel in Kent for the price I was charged. The toilet... More

Was this review helpful? Yes 2
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Additional Information about Mercure Tunbridge Wells

Address: 8 Tonbridge Road, Pembury, Royal Tunbridge Wells TN2 4QL, England
Location: United Kingdom > England > Kent > Royal Tunbridge Wells > Pembury
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Tunbridge Wells 4*
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Also Known As:
Mercure Tunbridge Wells Hotel Pembury
Ramada Hotel Tunbridge Wells
Ramada Royal Tunbridge Wells
Royal Tunbridge Wells Ramada
Mercure Tunbridge Wells Pembury, Royal Tunbridge Wells

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