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All 2 Pembury hotels

Mercure Tunbridge Wells

4.0 of 5 Hotel   |   8 Tonbridge Road, Pembury, Royal Tunbridge Wells TN2 4QL, England
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54%
Ranked #2 of 2 hotels in Pembury
A recent review
3 of 5 stars reviewed 2 weeks ago
DebG91
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349 people have reviewed this hotel

Traveler rating
    75
    118
    95
    39
    22
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
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English first
There are newer reviews for Mercure Tunbridge Wells
See the most recent reviews
Contributor
15 reviews 15 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed in room 120 with a lovely living room which had a tv, 3 chairs and a table and desk, a bedroom with a four post bed which was high off the ground (which I liked but my partner did not), the bathroom was small but functional. The only downside was that the floor boards were very creaky and... More

Was this review helpful? Yes 1
Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear DebG91 Thank you for your feedback and I appreciate your attention to detail regarding condition of the property. I do hope this doesn't deter you from using us again. Regards Chris More

Newcastle-under-Lyme, United Kingdom
Top Contributor
184 reviews 184 reviews
126 hotel reviews
244 helpful votes 244 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here for a week with work - didn't choose or pay for the hotel myself. From the outside the hotel looks pretty good and the reception area/bar is also pleasant. However the corridors and rooms are very dated and in desperate need of a refurb. The hotel and rooms were extremely hot and lack of air conditioning made sleeping... More

Was this review helpful? Yes 1
Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Simnp820 I would very much appreciate it if you could give me some more detail regarding your feedback and would therefore ask if you could contact me directly on this email : gm.mercuretunbridgewells@jupiterhotels.co.uk Kind Regards Chris More

Worcester, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed with large group ,bedrooms are passable some need updating as can be dark on dull days . Welcome tray basic no extra's . Dining room needs attention badly , including décor and light fittings . Service in dining room was passable but many new staff who clearly lacked proper guidance . Breakfast was acceptable but not off higher quality... More

Was this review helpful? Yes 2
Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Victor P Thank you for your feedback and please be assured they have all been taken on board. If you would like to contact me directly please use this email : gm.mercuretunbridgewells@jupiterhotels.co.uk. Regards More

Liverpool, United Kingdom
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Stayed one night on business. Room was small but clean and bed was comfortable. No tea or coffee in the room here which was surprsing. Out working until late so I had room service - No answer on the phone so I had to take a trip down to reception - not great, but at least the guy on reception... More

Was this review helpful? Yes 3
Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Thank you for your constructive feedback. I was disappointed to read of your experiences but please be assured that all aspects have been reviewed and standards have been re addressed, with particular reference to breakfast standards. If you are in the area soon I would be pleased to meet you to discuss further. Kind Regards Chris More

Travelers are raving about these Pembury hotels

1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 21, 2014

Just visited the Mercure for 5 days with a coach party from Norfolk. Never have I had just awful food. 2 coaches crammed into the tine dining room on the first night trying to serve a buffet meal. Everything was cold from the plates to the food. All very well having a good leisure centre they want to get a... More

Was this review helpful? Yes 3
Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Freda I I was disappointed to read your comments regarding your group stay with us. Please be assured that I have been in contact with your tour operator. Please re contact me if you are in the area in the near future as I would like to give you my personal reassurances of the correct standards we are delivering... More

Essex UK
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed June 18, 2014

Used the Mercure for big corporate bookings, however the staff on the end of the phone need serious training. I've never dealt with a company so rude. I stayed over 2x - the first room which was a "studio" was nice but the mattress was awful, room was far too hot, shower door was stiff to open, duvet was ridiculously... More

Was this review helpful? Yes 2
Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Lauren E I would really appreciate the opportunity to discuss this matter further with you. Please can you contact me on :gm.mercuretunbridgewells@jupiterhotels.co.uk. Kind Regards Chris R More

Manchester
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 15, 2014 via mobile

While it may not be the best hotel in the world it does exactly what you would expect of a chain hotel. The room was large and modern, the pool was great to relax in have a leisurely swim and the bar was well stocked. What made it stand out for me and my boyfriend when we stayed while visiting... More

Was this review helpful? Yes 1
Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear MissV I really appreciate your feedback and it great to hear that you will be visiting us again soon. Please be assured that I will pass your comments on to the team. Kind Regards Chris Ross More

Chichester, United Kingdom
Contributor
12 reviews 12 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 7, 2014

We used this hotel for a weekend break our room was clean, quite and comfortable, breakfast was fine but ingredients were not high quality for a hotel that is rated as 4star they need to up there game, spend some cash and smarten up. On the plus side staff were helpful and courteous

Was this review helpful? Yes 1
Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear john g Your comments are much appreciated and I will relay them to the team. Kind Regards Chris Ross More

Derbyshire
Top Contributor
131 reviews 131 reviews
13 hotel reviews
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed June 3, 2014

We enjoyed our stay at the Mercure. Teh bar food was excellent, the breakfast weas good and the leisure facilities were perfect for us. However, our stay was spoilt by the hotel's lack of ability to manage group visits alongside other guests - but this was more due to a lack of staff and some poor planning aroudn seating arrangements.... More

Was this review helpful? Yes 1
Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear LucyandPeter Thank you so much for your feedback about the hotel and team, please be assured that you feedback will be acted upon. We look forward to welcoming you back very soon. Kind Regards Chris Ross More

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Additional Information about Mercure Tunbridge Wells

Address: 8 Tonbridge Road, Pembury, Royal Tunbridge Wells TN2 4QL, England
Location: United Kingdom > England > Kent > Royal Tunbridge Wells > Pembury
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Tunbridge Wells 4*
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Also Known As:
Mercure Tunbridge Wells Hotel Pembury
Ramada Hotel Tunbridge Wells
Ramada Royal Tunbridge Wells
Royal Tunbridge Wells Ramada
Mercure Tunbridge Wells Pembury, Royal Tunbridge Wells

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Amenities

Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Class
Number of rooms
84

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