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All 2 Pembury hotels

Mercure Tunbridge Wells

4.0 of 5 Hotel   |   8 Tonbridge Road, Pembury, Royal Tunbridge Wells TN2 4QL, England
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Mercure Tunbridge Wells
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54%
Ranked #2 of 2 hotels in Pembury
A recent review
4 of 5 stars reviewed 4 days ago
maria h Bridgnorth, United Kingdom
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353 people have reviewed this hotel

Traveler rating
    75
    119
    95
    41
    23
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73
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
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  • English first
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English first
London
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

For the price of £150 a room I was extremely disappointed with this hotel. We stayed here as we were at a wedding near by. The breakfast staff were just bad. Whilst we waited to be seated at one point a member of staff walked towards us, looked at us and walked away. The buffet wasn't great and wasn't filled... More

Was this review helpful? Yes 1
Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear sja1964 Thank you for your feedback and please be assured that we will utilise your feedback effectively to ensure our team are focussed on delivering great experiences for our guests. More

Essex
Contributor
20 reviews 20 reviews
11 hotel reviews
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

We stayed here last Saturday, on arrival there was no one at reception, we waited a while then two women came from the back room. There appearance could do with smartening up. We checked in and were initially given a room with two single beds but we were able to change to a double bedded room without any fuss which... More

Was this review helpful? Yes 1
Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Champagne 1958 Thank you for taking the time to post your review. Please be assured that the room rate pricing is market appropriate. Please also be assured that I am reviewing all your feedback with the team. More

Travelers are raving about these Pembury hotels

London
1 review
1 of 5 stars Reviewed 3 days ago NEW via mobile

New Management have taken over, this is clear it has gone down hill rapidly. The hotel is dirty and shoddy, the staff seem to be running the hotel as though it's some sort of play ground. No customer care, I might as well have been staying at some sort of hostel. There was a Wedding and busy restaurant, we could... More

Was this review helpful? Yes 1
Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Sunnyvcb I would very much appreciate the opportunity to discuss your experience further, please feel free to contact me on gm.mercuretunbridgewells@jupiterhotels/co.uk/ More

Bridgnorth, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

A four star hotel which was our base for a Kent and Sussex gardening trip. The main areas were very good and initially we used a room which was used for conferences for our evening meal until we were changed on the third night as another coach party had left. Unfortunately none of us were told of this move which... More

Was this review helpful? Yes
Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Maria H Thank you for your review and please be assured that I will pick up on all of your points internally at the hotel. Please feel free to contact me directly should you require any further feedback. More

Leek, United Kingdom
1 review
4 of 5 stars Reviewed 5 days ago NEW

My wife and I, as members of a coach group, have just returned from spending four nights at the hotel. It was a most pleasant experience from the moment our room keys were handed to us on the coach until we reboarded to go home. Our luggage was taken to and collected from our room. The room was maintained each... More

Was this review helpful? Yes
Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Keith R Thank you for taking the time to post your review for the Hotel and thank you for your kind comments regarding the service and experience you received. I do hope you enjoyed your Kentish experience and look forward to welcoming you back to the area soon. More

1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

My husband, my self and our 2 children stayed at the hotel after attending a wedding there in April, the hotel was clean and well presented, the staff where very helpful and all smartly dressed and polite and all of them where good with the children and the wedding itself had everyone's needs catered for beautifully! Our room was clean,... More

Was this review helpful? Yes
Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear KateyMcG Thank you for you kind review regarding your experience athe the Mercure Tunbridge Wells. I was delighted to read of all of your positive experiences and please be assured that I will pass on to the team. We look forward to seeing you again soon. More

UK
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

I stayed here last weekend as i was working in the area. From the moment we arrived it looked very nice outside however as soon as we steped in there it was another story. The staff on reception was a yound girl who was very sarcastic with her remarks and not very helpful. I was put into a ground floor... More

Was this review helpful? Yes 3
Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear JLB1990 Thank you for you feedback, I would appreciate the opportunity to discuss this matter further with you. Please can I request that you contact me directly, gm.mercuretunbridgewells@jupiterhotels.co.uk. More

London, United Kingdom
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

I have never used trip adviser before but have felt the need to sign up to inform people about this absolute dive, after the e-mail I sent four days after my stay detailing my disappointment of my experience here has not been responded to after two months. Please note that this is not a 100% rant although the very limited... More

Was this review helpful? Yes 6
1 review
5 of 5 stars Reviewed 1 week ago via mobile

We had our wedding here and it was amazing. The staff were brilliant and the food was great. Everyone was so helpful and wanted to make sure our special day was perfect. Fran our wedding co-ordinator made our day so perfect it couldn't have been any better. The toast master did a brilliant job and our room was lovely so... More

Was this review helpful? Yes
Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Jacharrand What a please reading your feedback about the team at the Hotel. I have of course spoken with Fran and I am delighted that you had such a great experience at the Mercure Tunbridge Wells. We look forward to welcoming you back very soon. Regards More

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Additional Information about Mercure Tunbridge Wells

Address: 8 Tonbridge Road, Pembury, Royal Tunbridge Wells TN2 4QL, England
Location: United Kingdom > England > Kent > Royal Tunbridge Wells > Pembury
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Tunbridge Wells 4*
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Also Known As:
Mercure Tunbridge Wells Hotel Pembury
Ramada Hotel Tunbridge Wells
Ramada Royal Tunbridge Wells
Royal Tunbridge Wells Ramada
Mercure Tunbridge Wells Pembury, Royal Tunbridge Wells

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Amenities

Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Class
Number of rooms
84

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