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All 2 Pembury hotels

Mercure Tunbridge Wells

4.0 of 5 Hotel   |   8 Tonbridge Road, Pembury, Royal Tunbridge Wells TN2 4QL, England
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Mercure Tunbridge Wells
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Ranked #2 of 2 Hotels in Pembury
A recent review
3 of 5 stars reviewed 1 week ago
sandjmarch London, United Kingdom
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391 reviews from our community

Traveler rating
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    105
    49
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156
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
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London
1 review
1 of 5 stars Reviewed 3 days ago NEW

We stayed for a Christmas party night on sat 13th. Staff were not very friendly when checking in. Room generally ok, could have done with brighter lighting, bit difficult to do makeup and hair on dull lighting. Bathroom had rusty fittings but shower power was ok. No arrival drinks when we went to dinner even though we had paaid for... More 

Was this review helpful? Yes
Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Wallop1 I would really appreciate it if you could email me directly with a contact number that I can have a follow up discussion with you - gm.mercuretunbridgewells@jupiterhotels.co.uk. Looking forward to speaking with you. Chris R More 

London, United Kingdom
Contributor
15 reviews 15 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

Great food in the charming Restaurant - let down by poor service. I have been assured by the Manager that this issue has been dealt with for the future. Excellent variety and quality of food offered for Breakfast Noisy guests spoiled my nights sleep - but the Hotel can not be blamed for that. Luckily I was quite relaxed after... More 

Was this review helpful? Yes 1
Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Sandjmarch Thank you for your positive comments regarding your stay and please be assured that your constructive comments regarding the service has been actioned. Regards Chris R More 

Hartland, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

I'd stayed in the Mercure at Exeter which is a world away from this one. This hotel had the distinct feeling of inadequate management and insufficient staff on duty. I used the pool facilities and found it was unstaffed and waited for ages until using my initiative to help myself to a towel etc. We were asked to book for... More 

Was this review helpful? Yes 1
Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Susan196504 Thank you for taking the time to review the hotel. I was extremely dissapointed to hear of your experience. Please be assured that I have taken action to the areas that you have highlighted and hope that you would consider returning to get the experience we ordinarily deliver. Chris Ross More 

Travelers are raving about these Pembury hotels

North Wales, United Kingdom
Top Contributor
54 reviews 54 reviews
17 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 4 weeks ago

On arrival I was ignored by 2 members of staff as I struggled through the 2 sets of doors, when I reached the check in desk the person manning it also ignored me for a minute and then said I'd have to wait until the tickets for a coach party outside were done, a comment of "I hate these coach... More 

Was this review helpful? Yes 2
Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Naldotwo D I very much appreciate your feedback and can assure you that I am internally dealing with your comments. Thank you once again. More 

Contributor
16 reviews 16 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Luckily I knew that the Mercure, Tunbridge Wells is not actually in Tunbridge Wells but 15 minutes from the centre (more if you try to travel any time that is vaguely near rush hour). Also, beware, the bar shuts at 11pm even for residents and the Guinness is not what it should be. The hotel appears from the outside to... More 

Was this review helpful? Yes 1
Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Reviewer Thank you for taking the time to complete your review. Please be assured that we are refreshing the hotel as part of an ongoing programme. More 

Hunstanton, United Kingdom
Contributor
17 reviews 17 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Spent only one short night here with a group of old friends, after a birthday party. Nice brand hotel and you get what you expect, spacious room, very good free wifi, tea/coffee etc. couple of strange things, none serious. Two in a room with a double and a single bed - one bath towel and one hand towel in bathroom... More 

Was this review helpful? Yes
Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Chris H Thank you for your review and your time in giving us the feedback, I appreciate your positive comments and take on board the guest supplies in room. We look forward to welcoming you back soon. More 

Crawley, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 30, 2014

we went there with our little dog and it was great to be able to take her with us to such a nice hotel - staff were excellent and we spent a great time - very comfortable room and great breakfast in the morning .

Was this review helpful? Yes 1
Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Stephen G It was an absolute pleasure to read your comments and we look forward to welcoming you back soon. Regards Chris Ross More 

UK
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed October 23, 2014

Stayed for a red letter weekend gift. Clean rooms but got hot even with windows open and heating off..weird! Bed comfortable and servicable bathroom. Restaurant with not much atmosphere but usable. Beware if a large group are booked in (coach party or wedding). The staff are clearly unable to cope with the demands. I think they try their best but... More 

Was this review helpful? Yes 1
Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Shabahoo Thank you for your comments and please be assured that we will ensure that every effort will be made moving forward to ensure that all timing and areas of the business are suitable to deliver the standards that you deserve. Regards Chris Ross More 

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Additional Information about Mercure Tunbridge Wells

Address: 8 Tonbridge Road, Pembury, Royal Tunbridge Wells TN2 4QL, England
Location: United Kingdom > England > Kent > Royal Tunbridge Wells > Pembury
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Tunbridge Wells 4*
Number of rooms: 84
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Also Known As:
Mercure Tunbridge Wells Hotel Pembury
Ramada Hotel Tunbridge Wells
Ramada Royal Tunbridge Wells
Royal Tunbridge Wells Ramada
Mercure Tunbridge Wells Pembury, Royal Tunbridge Wells

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