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Mercure Tunbridge Wells

8 Tonbridge Road, Pembury, Royal Tunbridge Wells TN2 4QL, England
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Mercure Tunbridge Wells
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594 Reviews from our TripAdvisor Community

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London, United Kingdom
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Lovely Hotel with indoor pool,jacuzzi,steam room and sauna. We enjoyed a drink or two in the bar and a lovely meal in the restaurant a really relaxed atmosphere. Good breakfast choice available very friendly and helpful staff. Nicely decorated room very quite only criticism was our room was very hot.

Helpful?
1 Thank loraine B
Essex, UK
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Very nice greeting on arrival, room fine, meal in the Restaurant lovely, service a bit slow. Enjoyed our meal and booked again for the Saturday night. Meal delayed due to service in the Function Suite but a nice meal. Breakfasts very good and fresh for a buffet. Not a very big lounge area, pool not very big but a pleasant... More 

Helpful?
Thank BeeEssex_UK
Eastbourne, United Kingdom
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

The first room we were taking too made me feel sick smelt mostly stains on the wall plaster hanging off and a screw sticking out in the shower. My husband asked for us to be moved. We were then taking to a suite much better was clean and tidy and we were give drinks vouchers for the trouble. Which was... More 

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Thank Smile1987
bristol
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 169 helpful votes
3 of 5 stars Reviewed 1 week ago

We booked a night at the Mercure for a post-Christmas get away. The hotel was entirely average, lacking in anything to make it more special. The room was OK, the pool good, but full all the time. The bar prices were above normal (£8 a glass of wine!) and the waiting staff at the dinner time were slightly shambolic. My... More 

Helpful?
Thank richardshaffner
Kent
Level Contributor
56 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here for 1 night over the weekend as we were attending a wedding reception. We cannot fault the service we received. Both Toni and Emma on reception were very helpful before we had even arrived and made sure that we were allocated a very nice room. The room was very clean and adequate for our needs. We were... More 

Helpful?
1 Thank GinKent
Nathan R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Ginkent Many thanks for taking the time out to post your lovely 5* review, it was fantastic to read. I am so pleased you had a good stay and even better to hear you will definitely return, we definitely cannot wait to welcome you back. Thank you for recognising my team and In-particular for mentioning Emma and Toni for... More 

Royal Tunbridge Wells, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I recently held my 60th birthday celebration at the Mercure, Tunbridge Wells as part of their Only Fools & three course comedy evening. The whole thing was absolutely brilliant form start to finish. Smart, polite, and attentive staff for whom nothing was too much trouble. Sophie Brunger organised the event and showed us around before our booking, sorted out all... More 

Helpful?
1 Thank Martin L
Nathan R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Martin L Many thanks for taking the time out to post your excellent 5* review. Firstly, can I wish you a happy 60th birthday again. It really was our pleasure to be apart of your special celebration and thank you for sharing this with us. I am so pleased you had a great time with us and we all... More 

maidstone
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Whilst there is nothing major to complain about there is nothing to rave about either. The hotel is advertised as a 4 star however it doesn't hold up to that rating. The rooms are a fair size and generally tidy but dated. We booked a double room and there was a single bed in ours as well which took up... More 

Helpful?
Thank paysey
Nathan R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Paysey Many thanks for taking the time out to post your detailed review. I appreciate your feedback and I can assure you I will be sure to use your comments to review our services with my team and we will continue to work to further improve the hotel. I do hope you will return to stay with us and... More 

Hope Valley, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We stayed here for one night, very pleasant appearance on arrival, and plenty of parking. The round reception area is wow! Toni on reception was very helpful and friendly. We stayed in room 244, extremely hot on arrival but cooled it down with opening the window and turning the heater off from high. The room was a bit dated and... More 

Helpful?
1 Thank Liz T
Nathan R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Liz T Many thanks for taking the time out to post your review and thank you for your lovely comments. Thank you for mentioning Toni, it gives me great pleasure to let you know Toni has just been rewarded with the employee of the month for January on the back of the comments she has received. I am glad... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here for just one night and it was absolutely superb. The room was clean and bright. It was quiet and comfortable. The food here was excellent and the service was second to none. I must pay special tribute to Katja who seems to work all hours and was bright, enthusiastic and attentive at all times. We'd stay here... More 

Helpful?
Thank Sean C
Nathan R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Sean C Many thanks for your superb 5* review. I am so pleased that you found the food and room excellent and enjoyed your time with us. I am particularly happy you recognised Katja for her service, I will make sure to reward her with a Jupiter reward for this. I will also be sure to share your review... More 

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