We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 2 Pembury hotels

Mercure Tunbridge Wells

4.0 of 5 Hotel   |   8 Tonbridge Road, Pembury, Royal Tunbridge Wells TN2 4QL, England
Hotel amenities
Save Saved
You added Mercure Tunbridge Wells to your Saves list
Mercure Tunbridge Wells
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
54%
Ranked #2 of 2 hotels in Pembury
A recent review
4 of 5 stars reviewed yesterday
globetrotter237 Diss, United Kingdom
  • Overview
  • Reviews (368)
  • Photos (77)
  • Amenities
  • Q&A
  • Room tips (70)
  • Location
  • More
Write a Review

368 people have reviewed this hotel

Traveler rating
    77
    124
    98
    46
    23
See reviews for
79
150
8
46
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Any
English first
Diss, United Kingdom
Contributor
19 reviews 19 reviews
13 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed yesterday NEW

Have used the hotel in the past for business meetings and never ventured any further than the restaurant or bar. This stay with the family for a celebratory gathering gave me the opportunity to take advantage of the amenities and spend quality time with the family. Check in was pleasant and hassle free, although rather surprised the hotel does not... More

Was this review helpful? Yes 1
London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I was hoping for a relaxing SPA break, but it wasn't very relaxing... The SPA is used for kids swimming lessons so couldn't really relax by the pool. The hotel only had 1 type of pillow which was horrible to sleep. So I went to reception to ask for another pillow and the attendant wasn't very helpful at all and... More

Was this review helpful? Yes 2

Travelers are raving about these Pembury hotels

Kent
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Have stayed in this hotel for business and leisure in the past. May return. Pool and facilities are fine, food was very good (although slight error on my order). TV outdated and would have been disappointed if we had tried to use the TV/movies which were included in our privilege room upgrade. Booked the two course meal for two option.... More

Review collected in partnership with Mercure Hotels

Was this review helpful? Yes 1
Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Accindo Thank you for your review and apologies for the miss communication regarding the meal voucher, please be assured that the information regarding our seasonal offer has now been clarified with all the hotel team. Regards More

London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Have stayed here on previous occasions when it was the Ramada and on the last occasion as the Ramada we had a dreadfully shabby room and a member of staff walked into our room whilst we were dressing even though the sign on the door requested "do not disturb " we were given another nights stay for free which was... More

Was this review helpful? Yes 2
Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Vinnie B Thank you for your review, please be assured that all your comments have been taken on board and I am personally actioning the feedback regarding condition of room. More

Hong Kong
Contributor
17 reviews 17 reviews
15 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

Not a 4 star hotel. The room interiors are average and the lack of air conditioning is a big drawback. The open windows pull in road noise. The service standard from the staff was not customer centred. We avoided the breakfast given other reviews. The car park should be better lit. The location is good for access to the A21... More

Was this review helpful? Yes 1
Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear XX14 Thank you for taking the time to review the Hotel. I am sorry that we did not give you the experience that you expected. Please be assured that this is not the standard that Mercure Tunbridge Wells ordinarily deliver. Please be assured that your comments have been taken on board. More

1 review
5 of 5 stars Reviewed 2 weeks ago

Spent one night here with my partner on Saturday for our anniversary. Rooms basic but very clean & comfortable, staff were very helpful nothing was too much bother. However the rooms are very hot, as the hotel has no air conditioning but we notified reception and they were very quick to have a fan sent up to the room. All... More

Was this review helpful? Yes
Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear XX14 I would like to thank you for your review, it was great to read that you enjoyed your relaxing stay at the Mercure Tunbridge Wells. We all look forwards to welcoming you back very soon. Kind Regards More

Plymouth, United Kingdom
Contributor
11 reviews 11 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We contacted this hotel specifically to request a double and a twin room because the children (18 and 15) will share a room but not a bed. On arrival this information had been lost and we'd been allocated 2 doubles. The receptionist was lovely but it was a deal breaker. She did find a family room for the children but... More

Was this review helpful? Yes 1
Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Judytapp I would like to thank you for your review, I would also like to ensure you that breakfast on the morning in question was not to the standard that Mercure Tunbridge Wells are now delivering and I apologise for the experience. The hotel have also ensured that we have enough manual fans to accommodate the heat. Kind Regards More

Owners: What's your side of the story?
If you own or manage Mercure Tunbridge Wells, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Mercure Tunbridge Wells? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mercure Tunbridge Wells

Address: 8 Tonbridge Road, Pembury, Royal Tunbridge Wells TN2 4QL, England
Location: United Kingdom > England > Kent > Royal Tunbridge Wells > Pembury
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Tunbridge Wells 4*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Travelocity, ACCOR, Priceline, Tingo, BookingOdigeoWL, Agoda and Venere so you can book your Mercure Tunbridge Wells reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Tunbridge Wells Hotel Pembury
Ramada Hotel Tunbridge Wells
Ramada Royal Tunbridge Wells
Royal Tunbridge Wells Ramada
Mercure Tunbridge Wells Pembury, Royal Tunbridge Wells

77 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (54)
Viewed
Room/suite (13)
Viewed
Hotel & grounds (14)
Viewed
Bathroom (4)
Viewed
View from room (1)
Viewed
Business center/function rooms (8)
Viewed
Dining (2)
Viewed
Other (12)

Management photos: Courtesy of the property manager

Viewed
All management photos (24)
Viewed
Business center/function rooms (3)
Viewed
Room/suite (7)
Viewed
Hotel & grounds (5)
Viewed
Dining (4)
Viewed
Pool/beach area (1)
Viewed
Other (4)

Amenities

Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Class
Number of rooms
84

Questions & Answers

Questions? Get answers from Mercure Tunbridge Wells staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer