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Mercure Tunbridge Wells

8 Tonbridge Road, Pembury, Royal Tunbridge Wells TN2 4QL, England
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Mercure Tunbridge Wells
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Ranked #2 of 2 Hotels in Pembury
A recent review
4 of 5 stars reviewed 5 days ago
James S London, United Kingdom
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489 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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London, United Kingdom
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed yesterday NEW

To be fair, we would not usually have booked this hotel at all, but it was the only one available in the area that accepted dogs. The building (from the outside) is attractive, but rooms are dated and a bit shabby. The staff seemed friendly and helpful, but were up against a lack of resources and organisation that I would... More 

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London, United Kingdom
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The Mercure, Tunbridge Wells is an excellent Centre for visiting interesting places in nearby Kent and Sussex. Scotney Castle, Batemans (Rudyard Kipling), Sissinghurst gardens and Chartwell are all within a 30-45 minute drive. The room was clean and the bed comfortable. If you are not on the ground floor there is no lift and the stairs are quite steep although... More 

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Manchester, United Kingdom
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My daughter had her wedding at this hotel. The service by all concerned was wonderful. The room had been decorated beautifully, food delicious and the maitre de was marvellous. it is a very nice hotel with lovely gardens for having pictures taken, especially if it is your wedding venue.

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Great Leighs, United Kingdom
Level Contributor
64 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

We had a Thursday/ Friday stay and upon our arrival, we were met with a lovely welcome from the lady on reception. The only other person to smile during the next 48 hours was Merissa in the breakfast service. The staff seemed very flat, disinterested or were not allowed on a customer care programme. The breakfast on the first day... More 

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Collioure
2 reviews
3 of 5 stars Reviewed 1 week ago

This is a lovely hotel with friendly staff that is, unfortunately, let down by a lack of attention to detail. I specifically booked a twin-bedded room, and requested a walk-in shower. This does not exist at the hotel, so I was given a double-bedded room with the appropriate shower, which was extremely inconvenient. If I had been told at the... More 

Review collected in partnership with Accorhotels.com

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Leeds, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago

First off this hotel is in Pembury not Tunbridge Wells. Tunbridge Wells is about 3 miles away, which is a drive or a taxi ride away. > ROOM No air conditioning! We stayed in late June when the day time temperature reached low 20's the room was unbearable. We opened the window which was fine until the delivery vans started... More 

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London, United Kingdom
Level Contributor
34 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The rooms were comfortable and well furnished. The breakfast in the morning had a great variety. The hotel is one bus journey away from the town although we did take a long stroll back. Overall a great stay.

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Andalucia
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had to visit Tunbridge Wells and were rather dismayed to find that a relative had booked and paid for us to stay in this hotel. The bad reviews would certainly have put us off choosing this hotel ourselves. The room originally booked was a ground floor double and as we are well aware that people upstairs can be a... More 

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Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

Not sure where to start really but all in all not a good experience. We had a 2 night stay before and after a wedding. Rude and unhelpful staff (apart from one young lad at breakfast) dining area rridiculously small for a hotel with around 80 Rooms. TRIPLE ROOMS very poor and shabby looking in much need of a spruce... More 

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Travelers are raving about these Pembury hotels

Northern England
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed with colleagues for 3 nights. First the bad: One complained of a smoky smell in their room, despite it being non-smoking, & it was quickly disguised by hotel staff by deploying air freshener like Agent Orange. Others' rooms were too hot with no way of altering it. Bar staff on one night looked like he'd returned from a Grateful... More 

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