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Mercure Tunbridge Wells

4.0 of 5
8 Tonbridge Road, Pembury, Royal Tunbridge Wells TN2 4QL, England
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Mercure Tunbridge Wells
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Ranked #2 of 2 Hotels in Pembury
A recent review
3 of 5 stars reviewed 3 days ago
Lcb500 Manchester, United Kingdom
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457 reviews from our community

Traveler rating
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    120
    62
    40
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93
186
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63
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (91)
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  • All months
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    (102)
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Manchester, United Kingdom
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 3 days ago NEW

An overall average stay- staff were average, room was average, bed and pillows were rock hard which caused a sleepless night. I didn't get given a wifi code and there was poor signal. tithe phone didn't work and the iron didn't work either, the room was clean and the outdoor area of the hotel was nice.

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1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

We chose this hotel because it was close to where we needed to be, but I now wish we had gone to a Premier Inn! We obviously caught the staff on a bad day! We ordered some sandwiches from the bar before we went to our function and got something completely different and very stale! Then went to our room... More 

Was this review helpful? Yes 2

Travelers are raving about these Pembury hotels

Suffolk, United Kingdom
Contributor
11 reviews 11 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Looks better on the website. Tired hotel in need of refurb. Very hot room didn't sleep much because of it...be warned. Heating wasn't even on! Given discount on leaving because of it. Average breakfast. Staff were all friendly but not many of them. Would recommend staying somewhere else if you can. Better value for money elsewhere.

Was this review helpful? Yes 3
Winchester, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed in the hotel for one night on the ground floor. Surprised to smell stale smoke in the corridors while the rooms had no smoking signs. Corridors give a grimey feel. Room was ok although it has seen better times, the window didn't shut properly, you can hear the busy road and the trouser press didn't work or have the... More 

Was this review helpful? Yes 1
Brecon
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

This was the first time I have been on holiday with my mum & dad and I didn't know what to expect, but WOW.. I was made to feel so welcome, the room was very clean and my dog bed fitted nicely by the window. It was nice a quiet even though there was a wedding on the Sunday, but... More 

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Ipswich, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

We booked a 2-day break at short notice last week and made one grave error! We had not checked Trip Advisor! The whole experience was nothing short of a disaster! We asked to be moved from our first room as it smelt mouldy and old. We were then offered Studio 400. Not much better - the room still smelt unpleasant... More 

Was this review helpful? Yes 2
Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Please could you contact me on 074gm@jupiterhotels.co.uk so that I can talk directly with you. Regards Chris R More 

Gillingham, United Kingdom
Senior Reviewer
8 reviews 8 reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 1 week ago

This hotels has obviously seen better days. Decoration has been left to slip to an unacceptable level, with missing paint on hand rails tatty rooms, broken fixtures and fittings, trays of room service food left in hallways for days. All this shows a hotel that doesn't care. The only saving grace was the the staff. At least they tried. Had... More 

Was this review helpful? Yes 2
Chris R, Manager at Mercure Tunbridge Wells, responded to this review

Please may I request that you contact me directly on 074gm@jupiterhotels.co.uk so that I can discuss your experience further. Regards Chris R More 

Marbella, Spain
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

This was our 7th visit over the years and will probably be our last one. Nothing seems to have been updated in the last 15 years and everycorner of the Hotel looks old and tired. This feeling has spread to the staff who dont seem to enjoy working there. This time we didn´t try the restaurant but the breakfast buffet... More 

Was this review helpful? Yes 2
Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Please can you contact me directly on 074gm@jupiterhotels so that I can discuss your experience personally. Regards Chris R More 

Reading, United Kingdom
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

Receptionist was welcoming and efficient. The room was clean and comfortable but apart from that a shabby and dirty hotel that does not seem to have a no smoking policy as you can smell cigarette smoke in the corridors. The restaurant was the biggest let down; I was unwell after my meal so it was a good thing that the... More 

Was this review helpful? Yes 3
Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Please can I request that you email me directly on 074gm@jupiterhotels.co.uk so that I can discuss your experience in person with you. Regards Chris R More 

Ashford, United Kingdom
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I was taken to the restaurant at this hotel for mothers day lunch. Very disappointing - cold vegetables, nearly cold meat, tasteless prawns. Staff missing most of the time.Will not be returning. Restaurant almost empty so no atmosphere.

Was this review helpful? Yes 2
Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Thank you for your review which came as a surprise as the general feedback for Mothers Day was of a positive one. I am sorry this was not the case for your party. Regards Chris R More 

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