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Mercure Tunbridge Wells

8 Tonbridge Road, Pembury, Royal Tunbridge Wells TN2 4QL, England
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Mercure Tunbridge Wells
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Ranked #2 of 2 Hotels in Pembury
A recent review
3 of 5 stars reviewed 4 days ago
saggie06 Norwich, United Kingdom
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446 reviews from our community

Traveler rating
    83
    151
    118
    60
    34
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88
183
10
61
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
Date | Rating
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  • English first
  • French first
  • German first
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English first
  • All months
    (446)
  • Mar-May only
    (97)
  • Jun-Aug only
    (147)
  • Sep-Nov only
    (102)
  • Dec-Feb only
    (100)
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1 review
2 of 5 stars Reviewed today NEW via mobile

Was the standard of a premiere inn, shame about the price (£102) Would avoid breakfast if I were you (stale) there is a lovely McDonald's down the road ;-) Staff were pleasant but management is lacking.

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Reviewer
3 reviews 3 reviews
3 hotel reviews
1 of 5 stars Reviewed 4 days ago NEW via mobile

Luckily for us we were out until late so minimum time was required to be here. There were very few staff, and if you could find somebody they looked particularly miserable and very unwelcoming,as well as not knowing what to do.Our room was very hot and the temperature could not be adjusred,the shower sprayed everywhere,despite how you angled it.the corridor... More 

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Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Leanne S Thank you for your review, I am so sorry that the weekend in question experienced issues for you. I would like to discuss the matter further with you and request that you contact me on 074gm@jupiterhotels.co.uk at a time that suits you. Kind Regards Chris Ross More 

Travelers are raving about these Pembury hotels

Southampton, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

Booked a two night stay for our anniversary with a meal on the first night. Room was good. Restaurant let it down badly. On the first night we were shown to our seats, given the menu and asked if we would like a jug of water (promising start) 20 mins later the waiter comes back and asks if we would... More 

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Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Robert W Thank you for your review and feedback. We experienced some un ordinary electrical issues on the weekend in question and sincerely apologise that this disrupted our guests experience of the hotel. Please feel free to contact me on 074gm@jupiterhotels.co.uk to discuss further. Kind Regards Chris Ross More 

winchester
Contributor
19 reviews 19 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Booked this hotel via "Booking.com" and paid £83 for a double room, two persons with breakfast. We were checked in expeditiously by a friendly receptionist and despite perhaps aging décor in the public areas we were most pleased with our room which was well equipped with a good size bathroom featuring a bath and shower. The pool and spa (free... More 

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Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear HollywoodWinchester Thank you for your review of the Mercure Tunbridge Wells and myself & the team were delighted to hear of your experience. We look forward to hopefully welcoming you back soon. Kind Regards Chris Ross More 

Tadworth, United Kingdom
2 reviews
2 of 5 stars Reviewed 1 week ago

This is not. 4 star hotel. The rooms are tired and dated, not that clean and very limited refreshments were available in the room. The staff levels were very poor and meant waiting for ages to be served. Most staff seemed very young and inexperienced. The room was boiling hot all the times high made it uncomfortable. The pool area... More 

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Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Helen P Thank you for your review, I would be very keen to speak with you directly and therefore would appreciate it if you could email me on 074gm@jupiterhotels.co.uk. Kind Regards Chris Ross More 

Winchester, United Kingdom
1 review
2 of 5 stars Reviewed 1 week ago

Stayed 1 night, Sat 14 March Honestly this is not a great place to stay. Yes it has a pool and 'spa' facility which was the deciding factor in why I choose this place over other B&Bs in the area. It just all very basic, very dated and needs a proper deep clean and updating at the very least. I... More 

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Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Mark D Thank you for your review and as you are aware we have been in contact to appease your experience. I do hope that you consider visiting us again. Regards Chris Ross More 

Senior Contributor
23 reviews 23 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I managed to get an Amazon deal to stay here for 2 night B&B for under £120, which I thought was pretty good. The room was clean and spacious and we have a nice ground floor view of a small garden/courtyard, which was a nice surprise! The bed was a good size double and very comfortable and... More 

Was this review helpful? Yes
Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Aurora_299 Thank you for your positive review of the Mercure Tunbridge Wells, I was please to read of your experience and hope that we can welcome you back very soon. Kind Regards Chris Ross More 

2 reviews
5 of 5 stars Reviewed 1 week ago

I stayed at this hotel and I found it to be a very clean and the room was lovely the staff were very helpful and friendly nothing was to much trouble and the food was excellent and the breakfast was the best I have had anywhere I would recommend it to everyone who needs a hotel room I have stayed... More 

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Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Kathleen H Thank you so much for your review of the Mercure Tunbridge Wells Hotel. I was delighted to read that you had such a good experience. We look forward to welcoming you back soon. Regards Chris Ross More 

London, United Kingdom
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 1 week ago

Myself and a friend got a deal which included an over night stay, dinner, spa access and breakfast for £89.00 for both of us. I thought it was excellent value, but due to certain elements, I would advise people don't pay any more than this. The rooms are clean and reasonably spacious. There was tea and coffee provided, ironing board... More 

Was this review helpful? Yes
Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Kat C Thank you for your review and your kind comments regarding the bedrooms. I am pleased that you felt the deal was value for money and I will of course be looking into your feedback regading the dining experience. Regards Chris Ross More 

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