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All 2 Pembury hotels

Mercure Tunbridge Wells

4.0 of 5 Hotel   |   8 Tonbridge Road, Pembury, Royal Tunbridge Wells TN2 4QL, England
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Mercure Tunbridge Wells
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Ranked #2 of 2 Hotels in Pembury
A recent review
4 of 5 stars reviewed 4 days ago
booboo1990
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374 reviews from our community

Traveler rating
    77
    128
    100
    46
    23
See reviews for
79
154
9
47
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Any
English first
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

We stayed here for just one night at the weekend, as we had a wedding to go to at the Hop Farm. It was a shame we only needed one night as we would have liked to stay for longer. It is a beautiful hotel, well located for if you are visiting tunbridge wells or the hop farm. We had... More

Was this review helpful? Yes
Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Booboo1990 It was an absolute pleasure reading your comments regarding your stay at the Mercure Tunbridge Wells. Please be assured that I will pass on your comments to the team. Regards Chris Ross More

Wiltshire
Top Contributor
102 reviews 102 reviews
51 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

I stayed here for one night midweek. I had a very warm and efficient welcome with my bag whisked to my room as there is no lift. My room was inexplicably sweltering with no air con, so I was given a fan on request although I had to keep it on all night; the corridors and public areas were all... More

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Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear WiltshirePhillipa THank you for your review and I am pleased that you found the food and team service to a quality standard. I will of course share these comments and look forward to welcoming you back very soon. Regards Chris Ross More

London, United Kingdom
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

My husband & I spent 2 nights at The Mecure hotel which is about a 10 minute drive from Tunbridge Wells town centre. The reception staff were welcoming, but other staff seemed stressed as their didn't appear to be enough staff for the number of guests staying. There were wedding parties on both nights we spent there so the bar... More

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Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Sunburn Thank you for your review and feedback and please be assured that I have taken on board your constructive comments. Regards Chris Ross More

ACT, Australia
Top Contributor
50 reviews 50 reviews
41 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed for a couple of nights, a last minute booking which was handled very efficiently. We were lucky enough to have a room at the back of the hotel so no passing traffic by way of other guests. I would probably have been less happy with a room on one of the main corridors. As it was, we had... More

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Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Bettoneyvere Thank you for your kind comments regarding your stay at the Mercure Tunbridge Wells. It was great to read that you felt the team were excellent, please be assured that I will pass these comments on and I look forward to welcoming you back very soon. Regards Chris Ross More

1 review
3 of 5 stars Reviewed 1 week ago

At 22.15 whilst in bed there was a loud crash. On investigation I found no problem till I went back to bed and noticed the ceiling light fitting hanging from its wires some of which were bare . Fearing a potential fire risk, I contacted the manageress who sent a young man to view the situation. Who climbed on bed... More

Was this review helpful? Yes
Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Rita E Thank you for your review and please be assured that this matter was treated very seriously. Our Engineer was working on the fitting at 6am the next morning, Please feel free to contact me directly if you would like to discuss the matter further. Kind Regards Chris Ross More

Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed 2 weeks ago

Nice hotel. Decent beds (not common in the UK). The staff was very friendly and willingly. The breakfast was good but incomplete to our standards. A quick inquiry learned just ask the waiter and it will be fixed for you. Lots of parking space and quit surroundings. Suited for a broad variety of people. Easy access for everyone. Walking distance... More

Was this review helpful? Yes
Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Thomas F Thank you for your kind review and please be assured that I will share with the rest of the team. We look forward to welcoming you back very soon. Regards Chris Ross More

Diss, United Kingdom
Contributor
19 reviews 19 reviews
13 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Have used the hotel in the past for business meetings and never ventured any further than the restaurant or bar. This stay with the family for a celebratory gathering gave me the opportunity to take advantage of the amenities and spend quality time with the family. Check in was pleasant and hassle free, although rather surprised the hotel does not... More

Was this review helpful? Yes 1
Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear globetrotter237 I appreciate your feedback regarding your stay and want to re assure you that we are continually working hard on the conditional items of the property. We look forward to welcoming you back soon. Regards Chris Ross General Manager More

London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I was hoping for a relaxing SPA break, but it wasn't very relaxing... The SPA is used for kids swimming lessons so couldn't really relax by the pool. The hotel only had 1 type of pillow which was horrible to sleep. So I went to reception to ask for another pillow and the attendant wasn't very helpful at all and... More

Was this review helpful? Yes 2
Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Carla S Thank you for your feedback and please be assured that I have digested your comments for a positive reaction to these areas moving forward. Regards Chris Ross More

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Additional Information about Mercure Tunbridge Wells

Address: 8 Tonbridge Road, Pembury, Royal Tunbridge Wells TN2 4QL, England
Location: United Kingdom > England > Kent > Royal Tunbridge Wells > Pembury
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Tunbridge Wells 4*
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Also Known As:
Mercure Tunbridge Wells Hotel Pembury
Ramada Hotel Tunbridge Wells
Ramada Royal Tunbridge Wells
Royal Tunbridge Wells Ramada
Mercure Tunbridge Wells Pembury, Royal Tunbridge Wells

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Amenities

Bar / Lounge Business Center with Internet Access Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Class
Number of rooms
84

Questions & Answers

Questions? Get answers from Mercure Tunbridge Wells staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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