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All 2 Pembury hotels

Mercure Tunbridge Wells

4.0 of 5 Hotel   |   8 Tonbridge Road, Pembury, Royal Tunbridge Wells TN2 4QL, England
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Mercure Tunbridge Wells
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Ranked #2 of 2 hotels in Pembury
A recent review
5 of 5 stars reviewed 5 days ago
jazzie44 Birmingham
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362 people have reviewed this hotel

Traveler rating
    77
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    97
    44
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Any
English first
London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW

Have stayed here on previous occasions when it was the Ramada and on the last occasion as the Ramada we had a dreadfully shabby room and a member of staff walked into our room whilst we were dressing even though the sign on the door requested "do not disturb " we were given another nights stay for free which was... More

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Hong Kong
Contributor
17 reviews 17 reviews
15 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 5 days ago NEW via mobile

Not a 4 star hotel. The room interiors are average and the lack of air conditioning is a big drawback. The open windows pull in road noise. The service standard from the staff was not customer centred. We avoided the breakfast given other reviews. The car park should be better lit. The location is good for access to the A21... More

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Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear XX14 Thank you for taking the time to review the Hotel. I am sorry that we did not give you the experience that you expected. Please be assured that this is not the standard that Mercure Tunbridge Wells ordinarily deliver. Please be assured that your comments have been taken on board. More

Travelers are raving about these Pembury hotels

1 review
5 of 5 stars Reviewed 6 days ago NEW

Spent one night here with my partner on Saturday for our anniversary. Rooms basic but very clean & comfortable, staff were very helpful nothing was too much bother. However the rooms are very hot, as the hotel has no air conditioning but we notified reception and they were very quick to have a fan sent up to the room. All... More

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Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear XX14 I would like to thank you for your review, it was great to read that you enjoyed your relaxing stay at the Mercure Tunbridge Wells. We all look forwards to welcoming you back very soon. Kind Regards More

Plymouth, United Kingdom
Contributor
11 reviews 11 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We contacted this hotel specifically to request a double and a twin room because the children (18 and 15) will share a room but not a bed. On arrival this information had been lost and we'd been allocated 2 doubles. The receptionist was lovely but it was a deal breaker. She did find a family room for the children but... More

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Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Judytapp I would like to thank you for your review, I would also like to ensure you that breakfast on the morning in question was not to the standard that Mercure Tunbridge Wells are now delivering and I apologise for the experience. The hotel have also ensured that we have enough manual fans to accommodate the heat. Kind Regards More

Hoddesdon, United Kingdom
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 6 days ago NEW

My husband and I stayed here for one night as went to a wedding reception nearby. We arrived at reception and the receptionist didn't even smile or welcome us and just asked for our name which took her ages to find. Another receptionist then came along and started to talk to one dealing with us and both totally ignored us... More

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Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Princess0612 I would like to thank you for your review, and the detail regarding check in service. Please be assured that we hold first impressions and customer interaction paramount in the success of our business, I will ensure that I personally follow this up. Kind Regards More

Shrewsbury, United Kingdom
Contributor
18 reviews 18 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 1 week ago

Average but comfortable accommodation and strangely laid out bedroom; with more than adequate desk/dresser surfaces, for some reason, to make tea/coffee, guests have to hoik the beverages tray from the top wardrobe shelf . Being caffeine addicts, we were disgruntled that there were only two coffee sachets and two tea bags per room ...... The restaurant prices were beyond our... More

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Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear ihavetastebuds I would like to thank you for your review and take on board your comments regarding breakfast offering, please be assured I am taking a great personal interest in the quality. Thanks Again More

London, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Booking the room was unpleasant, booking staff were moody at best, unfriendly and impatient at worst. Would have stayed elsewhere but I was with a large wedding party. Room was ok, not big by any standards. Breakfast was ok, although they were not prepared for a large influx of diners at 9.15 (breakfast finished at 9.30). Staff seemed perplexed that... More

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Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Chris B Thank you for your review, I would appreciate it if I could hear more about your experience. Please could I request that you contact me on the following email : gm.mercuretunbridgewells@jupiterhotels.co.uk More

Dartford, Kent
Reviewer
4 reviews 4 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed for one night, whilst attending a birthday party. Lovely use of all facilities, sauna, steam room, pool ect. Hotel & rooms v clean. Staff were friendly, receptionist lovely girl. Bar staff friendly & will serve you till whatever time you want. breakfast staff slightly slow service, bit hectic but was busy, food nice though. Would go back.

Was this review helpful? Yes 1
Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear gemstar30 Thank you so much for your kind review of the Mercure Tunbridge Wells, please be assured that this will be shared with the team. We look forward to welcoming you back soon. More

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Additional Information about Mercure Tunbridge Wells

Address: 8 Tonbridge Road, Pembury, Royal Tunbridge Wells TN2 4QL, England
Location: United Kingdom > England > Kent > Royal Tunbridge Wells > Pembury
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Tunbridge Wells 4*
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Also Known As:
Mercure Tunbridge Wells Hotel Pembury
Ramada Hotel Tunbridge Wells
Ramada Royal Tunbridge Wells
Royal Tunbridge Wells Ramada
Mercure Tunbridge Wells Pembury, Royal Tunbridge Wells

77 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Class
Number of rooms
84

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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