We have often used this hotel in the past when it was known as the Ramada and were pleasantly surprised when we stayed there recently. The staff were very friendly and helpful. Room service was very good and the buffet breakfast was first class. We will always stay there again when visiting Tunbridge Wells. More

We stayed at the hotel as it is a good location for visiting our friends. Room was large and with comfortable beds, nice and quiet and blackout curtains so great night's sleep. Plenty of parking for guests. Breakfast was buffet style, and they cooked me a poached egg on request. The restaurant manager is a character - got all the... More

Stayed at the Mercure Tunbridge Wells at the weekend 18th - 20th November - Hotel was clean, well organised, very helpful staff. Room was good - there was a birthday party in the dining area on the friday night but they put us at the other end of the hotel and could not hear a thing and a nice comfy... More

The foyer and public areas were very presentable but my bedroom which was on the first floor - down the corridor, up some stairs that looked like they had just been put together by the local carpenter and then turn right along another corridor - needed a bit of a facelift. The bed was comfy enough but the bathroom was... More

My wife went into labour,or so we thought, and we went to the hospital in Pembury. Turns out she wasn't quite ther yet so we decided to spend the night at the Mercure next door which was quite handy. Of course when we arrived my wife was breathing quite heavily and the receptionist was so friendly and helpful, she even... More

We stayed at another Mercure up North so though we'd try this one as my husband always wanted to go to Kent to see Hever Castle as he's obsessed with Henry VIII. The staff were very friendly and polite, the hotel is spotless, the only thing which I could only point out was that the bathroom was slightly dated and... More

Chose this hotel for a last minute weekend break. Stayed at Mercure hotels before, although must admit, this has been the best so far. If your looking to be in the actual Town centre with lots of night life, then this isn't the hotel for you. If your looking for a quiet relaxing weekend with friendly staff and good service... More

Came for a Birthday Party at the hotel so we decided to stay over and make a weekend of it. The staff were very friendly. Food was very good. The party had a finger buffet which was excellent, after breakfast we decided to stayed for the carvery lunch which was of a good quality. There were two choices of meat... More

We stayed at the newly branded mercure hotel at the start of October for mums birthday & I must say how perfect everything was! Firstly the staff throughout were smiley & helpful all weekend!our receptionist even remembered mums name & birthday in the morning & the restaurant manager sang happy Birthday to her without a prompt from us! The rooms... More