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Mercure Tunbridge Wells

8 Tonbridge Road, Pembury, Royal Tunbridge Wells TN2 4QL, England
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Mercure Tunbridge Wells
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524 Reviews from our TripAdvisor Community

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Traveler rating
    90
    170
    150
    68
    46
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106
211
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (106)
Date | Rating
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  • English first
  • French first
  • German first
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English first
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    (524)
  • Mar-May only
    (126)
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    (102)
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    (100)
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Falmouth, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
2 of 5 stars Reviewed yesterday NEW

This hotel either needs to lower its prices or up its game to a considerable extent. £169 for bed and breakfast is way above what is justified by the standard of the hotel and food. The room was just about average and the beds comfortable but the bathroom was shabby. Breakfast was memorable but only for the congealed mess that... More 

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Worthing, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
4 of 5 stars Reviewed yesterday NEW

We've just come back from a weekend end away with friends. I was sceptical about the hotel because the review left on the 28th August wasn't a good one. We were able to check in early even though we didn't expect to. Staff were very friendly and helpful. Our room was spacious. I personally found the mattress too hard but... More 

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Nottingham, United Kingdom
Level Contributor
66 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Stayed as part of a coach party. Room on ground floor down six steps. Approach looked unloved. Room clean with comfy double bed. An extra single bed made the room cramped. Smallish ensuite with tiles in dire need of regrouting. No air conditioning. Plenty of hanging space and drawers. No instructions for TV and accompanying key board. Breakfast was OK... More 

Was this review helpful? Yes
Chris R, Manager at Mercure Tunbridge Wells, responded to this review

Dear MrW777 Thank you for your review. I am pleased you found the news beds comfortable. We will shortly replace every TV with the latest version with over 40 free channels & have made some other improvements. The spa isssue has been resolved. Kind regards More 

Leeds, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Me an my partner had a lovely romantic break away here. The check in was easy my room was ready early. The rooms were really nice and clean. The hotel staff were very attentive and polite. The swimming pool and jacuzzi was a nice touch. Overall a good stay an I would return

Was this review helpful? Yes
Chris R, Manager at Mercure Tunbridge Wells, responded to this review

Dear bromleth08 Thank you for your positive review. I am delighted you enjopyed your stay & hope to welcome you back again soon. Best wishes More 

Eastbourne
1 review
1 of 5 stars Reviewed 5 days ago NEW

My partner was staying on a business trip and since we were looking at a wedding venue closer to his hotel than our house one evening he offered to treat me to dinner in a '4*' hotel so we could discuss our options. We arrived and we were certainly impressed the building looked beautiful (from the outside and reception area)... More 

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Chris R, Manager at Mercure Tunbridge Wells, responded to this review

Dear Siam Thank you for your comments and apologies for the shortcomings you both experienced during your stay. We have made some operational changes since your visit & I hope you will not encounter issues such as this in the future. Sincerely More 

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Bristol
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Overall it's a good hotel , minor gripes are when the hotel have coach party's booked in, the hotel won't take any bar food orders even 1/2 hour before the coach party arrive , my other little moan is the the TV in the rooms which only have about 9 channels

Was this review helpful? Yes 1
Chris R, Manager at Mercure Tunbridge Wells, responded to this review

Dear Andy Thank you very much for your review. We will soon be replacing all televisions with the latest version with over 40 chanels. I am sorry food was not made available to you as required & will pick this up with the team. Sincerely More 

Luton
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We were on a tour with this hotel. The standard of cleanliness and care were excellent. The food however was very poor quality and quantity. No yogurt on two of the days at breakfast, I would have thought that yogurt was pretty basic. The bacon, sausage etc were held in containers which steamed the food rather than keeping it hot... More 

Was this review helpful? Yes 1
Chris R, Manager at Mercure Tunbridge Wells, responded to this review

Dear Jean Thank you for your review. I am pleased you found the accommodation comfortable and apologise for any lapse in our usual standards with regard to lack of choice or food quality. This will be improved moving forwards. With kind regards More 

London,UK
Level Contributor
60 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Hotel is in Pembury, a short bus journey away from Tunbridge Wells station. We had a pleasant check in at the reception (the entrance hall is amazing with all the beams and ceiling height!), Sam made us feel very welcome. Room is quite dated, facilities are fine: TV, tea/coffee, hairdryer, wifi, no mobile reception though. We had a pleasant view... More 

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Chris R, Manager at Mercure Tunbridge Wells, responded to this review

Dear Julija Thank you for your review. We hope to welcome you back to an Accor hotel again soon. Best wishes More 

Cardiff, United Kingdom
Level Contributor
32 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I booked the hotel for my elderly mother and her friend. The check in, rooms and breakfast were good (although expensive), BUT they wanted a coffee whilst waiting to be picked up and had to ask THREE times waiting a total of 30 minutes before it arrived. The explanation was "they were waiting for coffee beans" - it's a hotel... More 

Was this review helpful? Yes 1
Chris R, Manager at Mercure Tunbridge Wells, responded to this review

Dear AnnSholem Thank you for your review. I am pleased the breakfast, room & check in experience was good but apologise for the delay in service. We do compare our prices on a regular basis and aim to provide good value for money. With best wishes More 

Tamworth
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Stopped here as only hotel available , but being a Merure thought it would be fine. Check in was ok, room not too bad. The only complaint about the room was the ppaer thin walls , I had to listen the every phone conversation the guest next door had. Went to find something to eat at the hotel, the restaurant... More 

Was this review helpful? Yes 1
Chris R, Manager at Mercure Tunbridge Wells, responded to this review

Dear CBBFS Thank you for your review, your comments have been carefully noted. I am sorry we did not get the dinner service quite right on this occassion & will ensure the standards are reviewed with the team. Thank you More 

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