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Mercure Tunbridge Wells

8 Tonbridge Road, Pembury, Royal Tunbridge Wells TN2 4QL, England
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Mercure Tunbridge Wells
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Ranked #2 of 2 Hotels in Pembury
A recent review
5 of 5 stars reviewed yesterday
scarlets142 Gillingham, United Kingdom
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503 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Gillingham, United Kingdom
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed yesterday NEW

If you want a hotel where the staff go over and beyond your expectation, then this is the one. The staff did everything perfectly from the very first minute to the last for our wedding party. We booked 43 rooms and everything went to plan. The service at the bar was personal and attentive and this was the norm during... More 

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Eastleigh, United Kingdom
3 of 5 stars Reviewed 4 days ago NEW

We stayed at the Mercure Tunbridge Wells last Friday and Saturday night to attend a local wedding, sharing 2 of the classic rooms with double and single beds between 4 of us. Approaching the hotel from the outside it looks quite impressive, however once inside, the rooms are tired and dated and didn't feel particularly clean - there were cobwebs... More 

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Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Before I start I have to say..most of the staff were very friendly, especially on reception, and to rectify the situation we were given most of our money back...but the review is on the hotel as a whole. The room we stayed in was really dated, and didn't feel very clean. The spa area was 'ok' at best. Went to... More 

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Northampton, United Kingdom
Level Contributor
3 reviews
3 of 5 stars Reviewed 1 week ago

As tohers say, a bit dated. That said the surrounding area is nice for a walk and a beer i the local pubs. Pub in Pembury (not the Black Horse) has some good items on the menu and is a nice place to sit and have a read of the paper/eat/have a beer

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Boston, Massachusetts
Level Contributor
38 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 1 week ago

Nothing special about this hotel, but it was fine. The bar area and sitting outside was very pleasant. We only stayed one night for a local wedding. Clean but a tad old. Looks like they are updating the carpeting in part of the hotel. Our room was warm, but my daughters across the hall was much cooler. I hank it... More 

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Level Contributor
4 reviews
1 of 5 stars Reviewed 1 week ago

Booked this room so we could visit National Trust houses in the area. The photo of a privilege room on the website shows a large room with a large bed. What we had was a very small dated room. Only one dressing gown. Went back to reception who told us that privilege rooms are only standard rooms with a coffee... More 

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Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 1 week ago

i went here on the weekend 17th July, for my sisters wedding, we were very disappointed. for start the pool was shut. the function room we hired was filthy, cobwebs and dead moths everywhere, we was given some wine as apology after we cleaned it ourselves which we needed due to the fact they had run out of A LOT... More 

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Dover, United Kingdom
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 1 week ago

My partner and myself stayed overnight on the 17/07/2015. This is a very well presented hotel with good staff, the only real complaint we have is that there is no aircon or fan in the room, it was very hot and uncomfortable through the night, there could be a few improvements made so places didn't look dated or tired but... More 

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Birmingham
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel might have been a 4* when first build but now it is very dated. We unfortunately arrived just after a coach load of OAP guest. The person on reception was very flustered dealing with many room changes and other staff were dealing with 50+ suitcases left in reception. This should have been anticipated and extra staff on reception... More 

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