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All 2 Pembury hotels

Mercure Tunbridge Wells

4.0 of 5 Hotel   |   8 Tonbridge Road, Pembury, Royal Tunbridge Wells TN2 4QL, England
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Ranked #2 of 2 hotels in Pembury
A recent review
5 of 5 stars reviewed 3 days ago
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  • Reviews (346)
  • Photos (76)
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346 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Any
English first
London, United Kingdom
1 review
1 of 5 stars Reviewed 2 days ago NEW

I have never used trip adviser before but have felt the need to sign up to inform people about this absolute dive, after the e-mail I sent four days after my stay detailing my disappointment of my experience here has not been responded to after two months. Please note that this is not a 100% rant although the very limited... More

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1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

We had our wedding here and it was amazing. The staff were brilliant and the food was great. Everyone was so helpful and wanted to make sure our special day was perfect. Fran our wedding co-ordinator made our day so perfect it couldn't have been any better. The toast master did a brilliant job and our room was lovely so... More

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Farnborough, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My Son and his best man were booked into the hotel the night before the Wedding and found the place Excellent apart from a little Expensive to eat and drink . Free Wi fi would not work at all even staff Failed on this. My Wife and I met up with them there and we found the place neat Tidy... More

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Dover, United Kingdom
1 review
2 of 5 stars Reviewed 4 days ago NEW

Stayed for just one night with a friend for an event at this hotel. I would like to point out how things could improve rather than just criticise. The room needs updating , beds uncomfortable and towels need to be much softer . The shower cubicle was damp and mouldy.It took too long to get answer from reception via telephone.... More

Was this review helpful? Yes 1

Travelers are raving about these Pembury hotels

3 reviews 3 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

No airconditioning. 20min wait for two drinks at the bar because we were ignored by barman. Room full of spiders and bugs. Attitude from the receptionist upon checking out when queried a bill we were given. The room was filthy. Coffee at breakfast hard to obtain. No milk for the cereal. Horrible uncomfortable beds/pillows. Maybe got 8 hours sleep in... More

Was this review helpful? Yes 3
Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Nicky Please find my direct email as I would like the opportunity to discuss this matter further with you. gm.mercuretunbridgewells@jupiterhotels.co.uk Regards Chris More

15 reviews 15 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed in room 120 with a lovely living room which had a tv, 3 chairs and a table and desk, a bedroom with a four post bed which was high off the ground (which I liked but my partner did not), the bathroom was small but functional. The only downside was that the floor boards were very creaky and... More

Was this review helpful? Yes 1
Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear DebG91 Thank you for your feedback and I appreciate your attention to detail regarding condition of the property. I do hope this doesn't deter you from using us again. Regards Chris More

Newcastle-under-Lyme, United Kingdom
Top Contributor
184 reviews 184 reviews
126 hotel reviews
246 helpful votes 246 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here for a week with work - didn't choose or pay for the hotel myself. From the outside the hotel looks pretty good and the reception area/bar is also pleasant. However the corridors and rooms are very dated and in desperate need of a refurb. The hotel and rooms were extremely hot and lack of air conditioning made sleeping... More

Was this review helpful? Yes 1
Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Simnp820 I would very much appreciate it if you could give me some more detail regarding your feedback and would therefore ask if you could contact me directly on this email : gm.mercuretunbridgewells@jupiterhotels.co.uk Kind Regards Chris More

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Additional Information about Mercure Tunbridge Wells

Address: 8 Tonbridge Road, Pembury, Royal Tunbridge Wells TN2 4QL, England
Location: United Kingdom > England > Kent > Royal Tunbridge Wells > Pembury
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Tunbridge Wells 4*
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Also Known As:
Mercure Tunbridge Wells Hotel Pembury
Ramada Hotel Tunbridge Wells
Ramada Royal Tunbridge Wells
Royal Tunbridge Wells Ramada
Mercure Tunbridge Wells Pembury, Royal Tunbridge Wells

76 photos of this hotel

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Bathroom (4)
Room/suite (12)
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Dining (2)
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Room/suite (7)
Hotel & grounds (5)
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Other (7)


Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
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