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Mercure Tunbridge Wells

8 Tonbridge Road, Pembury, Royal Tunbridge Wells TN2 4QL, England
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Mercure Tunbridge Wells
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Ranked #2 of 2 Hotels in Pembury
A recent review
4 of 5 stars reviewed 2 days ago
KentishManofKent Tenterden, United Kingdom
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474 reviews from our community

Traveler rating
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    159
    126
    63
    41
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Tenterden, United Kingdom
Top Contributor
103 reviews 103 reviews
43 hotel reviews
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed here for a friends wedding nearby. I was impressed with the helpfulness of the staff. They were really friendly and went out of their way to help. The only critiscim was the slow service of the food. 30 - 40 mins for food was too long.

Was this review helpful? Yes
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We used this hotel for our wedding night we checked in very late in the evening and the night staff were very friendly and helpful when we got to our room our bags (which i had dropped off earlier on it the day) were there waiting for us and all our extras were there as discussed! We booked a superior... More 

Was this review helpful? Yes 1
Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Grahamlucus01 Thank you so much for your review and your kind comments regarding the team. I was delighted to read of your experience and will of course inform the team. Our Leisure Club will be having a paint refresh very soon. I do hope you had a great wedding and hopefully look forward to welcoming you back very soon.... More 

Littleport
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Started a new job that requires some training, hence booked here. Before arriving had looked at past reviews and was not sure of what to expect. Any fears were soon allayed. Yes, I would agree that there is a refresh required in some parts of the hotel, but that is my only negative. I found that staff to be highly... More 

Was this review helpful? Yes 3
Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Stef1306 Thank you so much for your review and your kind comments regarding your stay. We look forward to welcoming you back next week and I would be very keen to say hello when you are next in. Kind Regards Chris R More 

Singapore, Singapore
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Very convenient for Tunbridge Wells hospital. Breakfast is bland with scrambled eggs apparently made from dried egg powder and toaster only toasting one side of bread so many pass-throughs required! However evening meals are really excellent with high quality food cooked and served very nicely. Wine list not expensive and the hotel often has a good 2 night deal available... More 

Was this review helpful? Yes
Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear graham l Thank you for your review and your comments on your positive stay. Hopefully we will see you again very soon. Kind Regards Chris R More 

Somerset, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We received a free upgrade to a superior double room on our recent stay at this hotel. It was one of the best rooms I have ever stayed in. We had a separate seating/lounge area with soft chairs and flat screen tv, leading to a bedroom with king size bed. The hotel is fairly small, and had a bar area... More 

Was this review helpful? Yes 1
Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Nickyc750 Thank you so much for your positive review, it was pleasing to read and I will of course be sharing this with the team. We look forward to welcoming you back soon. Kind Regards Chris R More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

My daughters came here as their dad is in intensive care at the nearby hospital , and Vickie at reception has made our very sad and hard stay easier , she was not just friendly but also caring and a great ambassador to the hotel . Marissa at the restaurant was kind and caring to my kids and also like... More 

Was this review helpful? Yes 1
Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Sonail A Thank you so much for your review and I do hope that your father is ok. I was delighted to read of your satisfaction especially with Marissa & Vicky and I will of course ensure that they receive this fantastic feedback. Kind Regards Chris R More 

yorkshire, England
Contributor
17 reviews 17 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Stayed here for 4 nights last week (May 3 - 6th. 2015) on an organised visit to local National Trust and other historic properties. Tunbridge Wells and hotel well located for access to places such as Batemans and Hever Castle. Our room was quiet and adequate, situated on the ground floor. Clearly, the hotel has seen better days but my... More 

Was this review helpful? Yes 3
Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Thank you for your review and please be assured that I had personal discussions with your tour operator during your stay, I have taken on board all their comments and will ensure that for future groups this is rectified. Kind Regards Chris R More 

Travelers are raving about these Pembury hotels

Glasgow, United Kingdom
Contributor
16 reviews 16 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed here for 2 nights. The room was very clean and nicely decorated. The room had a small bathroom but big enough for me. TV, a very good hairdryer and a comfy bed. The breakfast was buffet style and was nice. Free Wifi also.

Was this review helpful? Yes 2
Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Debsboo85 Thank you so much for your review, it was a pleasure reading your comments. We look forward to welcoming you back soon. Kind Regards Chris R More 

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