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All 2 Pembury hotels

Mercure Tunbridge Wells

4.0 of 5 Hotel   |   8 Tonbridge Road, Pembury, Royal Tunbridge Wells TN2 4QL, England
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Mercure Tunbridge Wells
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56%
Ranked #2 of 2 hotels in Pembury
A recent review
4 of 5 stars reviewed 1 week ago
David V Crawley, United Kingdom
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319 people have reviewed this hotel

Traveler rating
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    88
    34
    18
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Any
English first
Billericay, England, United Kingdom
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I stayed here for one night in April to go to a party in a nearby village. Most of the complaints about hotel seem to relate to the restaurant but we didn't eat there so can't pass comment on that. It's nice that they have a pool though we didn't use that. The room was perfectly fine,... More

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Wakefield, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

Had to visit a relation in the nearby hospital. After travelling down from Yorkshire, Friday evening spent some time trying to locate a suitable hotel and found this one. The reception staff couldn't have been more helpful and friendly. The overall price including breakfasts was comparable with lesser hotels. The staff were friendly and obviously enjoyed their work. Stayed two... More

Was this review helpful? Yes
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Myself and my partner got married here on 22nd feb. Although there were a few issues, Jade our wedding organiser was absolutely brilliant!! The whole day ran so smoothly thanks to her. She's a credit to the hotel and I would advise anyone booking a wedding to go through her! Thanks Jade for a perfect day. Natalie & rochella

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London, United Kingdom
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I recently tried to arrange a group booking at this hotel for a wedding party. I was immediately told they couldn’t tell us how many rooms were available over the specific weekend and I should check the website to find out. The website only allows you to book a maximum of three room at one time so after going back... More

Was this review helpful? Yes 3

Travelers are raving about these Pembury hotels

London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed for a wedding in Tunbridge Wells, adding the £10 taxi fare each way to the cost of room still less than anywhere similar in the town. Excellent room/suite which was spotless and with very comfortable large bed. All the staff very friendly and helpful. Spa was tiny - just a single room and all a bit strange as I... More

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2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 9, 2014

Ideal base for wedding in TW. Yes agree that parted of the hotel need some sprucing up but understand that work in progress. Stayed in a very nice room which was spotless and lovely large bed. One constructive criticism - understand that if you book breakfast at check in it is same price as if you book room incl breakfast... More

Was this review helpful? Yes 1
Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Ayrejc Thank you for your kind comments regarding your stay with us at the Mercure Tunbridge Wells. Please be assured that I have taken on board your comments regarding breakfast pricing. Thank you also for highlighting Natasha, I will certainly pass on your positive feedback, and I know that she will appreciate it. We look forward to welcoming you... More

Heathfield, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 8, 2014

This is my second visit a year on and the hotel is just as good. I am impressed by the facilities more than anything, especially for the price and in comparison with hotels in Tunbridge Wells who have no such facilities it is great.

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Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Deborah T I was an absolute pleasure reading your comments regarding your stay with us. Please be assured that I will pass on your comments to the whole team. We look forward to welcoming you back soon. Regards More

Northamptonshire
2 reviews
5 of 5 stars Reviewed February 26, 2014

Having previously stayed at this hotel on a number of occasions my wife and I were not disapointed on our 3 night stay this last weekend. The hotel offers excellent facilities and value. If you are even parly disabled ask for a ground floor room as although the hotel is only on two floors there are long hallways and some... More

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Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Jvst Thank you so much for your kind comments about the hotel, it is much appreciated. Please be assured that I will be relaying your comments to the team. I look forward to welcoming you back to the hotel very soon. Kind Regards More

London, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed February 23, 2014

Just come back from weekend break Positives Comfortable bed and warm room Not positive! Leisure centre closed 17-26 February, was phoned at 2 pm on day of travel (21st) to be informed we could cancel or rebook or come with 20% reduction. Big disappointment as one of main reasons for booking for relaxing weekend. Planned maintenance so staff must have... More

Was this review helpful? Yes 3
Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear HelenQM Thank you for your review and the detail you have offered. I would very much appreciate the opportunity to discuss this further with you and would ask that you kindly email me directly - gm.mercuretunbridgewells@jupiterhotels.co.uk. I look forward to speaking with you soon. Kind Regards More

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Additional Information about Mercure Tunbridge Wells

Also Known As:
Mercure Tunbridge Wells Hotel Pembury
Mercure Tunbridge Wells Hotel
Ramada Hotel Tunbridge Wells
Ramada Royal Tunbridge Wells
Royal Tunbridge Wells Ramada
Mercure Tunbridge Wells Pembury, Royal Tunbridge Wells
Address: 8 Tonbridge Road, Pembury, Royal Tunbridge Wells TN2 4QL, England
Location: United Kingdom > England > Kent > Royal Tunbridge Wells > Pembury
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 hotels in Pembury
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Tunbridge Wells 4*
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