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All 2 Pembury hotels

Mercure Tunbridge Wells

4.0 of 5 Hotel   |   8 Tonbridge Road, Pembury, Royal Tunbridge Wells TN2 4QL, England
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Mercure Tunbridge Wells
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Ranked #2 of 2 Hotels in Pembury
A recent review
3 of 5 stars reviewed yesterday
Nicky W Preston, United Kingdom
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408 reviews from our community

Traveler rating
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    51
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Preston, United Kingdom
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed yesterday NEW

I stayed here for a relaxing weekend away with my mum. We booked under the Love Winter deal which included 2 nights, 2 breakfasts and 1 dinner. It was good value for money, but the hotel felt very tired and shabby round the edges! We had our dinner in the hotel on Friday night, there was only two other tables... More 

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Suffolk
Top Contributor
69 reviews 69 reviews
30 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

I am a fan of Accor hotels but this Mercure was a disappointment. I thought it rather tired generally, with poor heating and ventilation options in the bedroom, a desperately uncomfortable soft mattress, tiny bathroom, ageing TV, and because of a third bed in a double room distinctly cluttered. I would have liked to bath before bed but with no... More 

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Longcross
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

Stayed here for 3 nights from jan 4th to 7th, rooms are comfortable , but you can ear every one else, the design is a bit sparatic lots of corridors and no lifts to 2 nd floor , got to hump yourself. Bar is a bit pricey and snacks are as well , on the hole wouldn't recommend for a... More 

Was this review helpful? Yes 1
Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Minkster2015 Im sorry that you found the layout of the hotel difficult. Please be assured that if you choose to stay again I would like to give you my direct email so that I can understand your future needs and ensure that you receive comfort and satisfaction. 074gm@jupiterhotels.co.uk. Looking forward to welcoming you back. Kind Regards Chris Ross More 

London, United Kingdom
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Unfortunately on check in at our hotel reception told us our room wasn't ready for the 2 pm advertised check in. We had to remind reception who seemed to have forgotten we where waiting and we eventually got seen at 2:15 - 2:20 pm. When we got to the room we found that it wasn't clean at all. There was... More 

Was this review helpful? Yes 2
Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Kathryn D I would appreciate the opportunity to discuss this matter directly with you. Please find my email for personal contact: 074gm@jupiterhotels.co.uk. Regards Chirs Ross General Manager More 

Travelers are raving about these Pembury hotels

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

I stayed here for one night on business. Overall, a very good experience! The check in was easy and efficient, the staff were all attentive in every area of the hotel, and considering my room was on the ground floor, it was very peaceful. A good choice of food on the menu and reasonably priced. The overall feel of the... More 

Was this review helpful? Yes 1
Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear wirraldriver It was a pleasure to read your comments, thank you and hopefully we can welcome you back very soon. Regards Chris Ross More 

Kingston-upon-Hull, United Kingdom
Contributor
14 reviews 14 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Was the best price of all of the Tunbridge Wells hotels with space (and only marginally more than the Travelodge which was full). Room was comfortable, particularly liked having an additional single bed (which we used to dump stuff on, but would have been fine for another adult or a child) rather than the usual pull out. One of the... More 

Was this review helpful? Yes 1
Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Hull_daniel Thank you so much for your review and your kind comments, I have shared with the team and they are also very grateful. Regards Chris Ross More 

Kent
Top Contributor
54 reviews 54 reviews
30 hotel reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We booked for the 'Grand New Year Ball' with an overnight stay. The receptionist was lovely, friendly and smiling. Not a very quick check-in but this was not a problem. The room was clean, warm and comfortable with a good shower. Plenty of parking space even though the hotel looked pretty full. We enjoyed tea and beer at the bar... More 

Was this review helpful? Yes 3
Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Thank you for your feedback, i am sorry that the food was not of expectation and can assure you I have taken this on board and discussed with my Head Chef. Regards Chris Ross More 

Southampton, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Welcome at reception was excellent with no fuss. Room was fine. Bar service was excellent. There were 4 of us for dinner including one vegetarian - I think the standard of food was amongst the best we have had in a hotel restaurant.

Was this review helpful? Yes
Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Alan H Thank you for your kind feedback. We look forward to welcoming you back soon. Regards Chris Ross More 

london
Contributor
13 reviews 13 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Stayed here for one night for a birthday party with my partner. Looked quite grand on the approach, reception area looked nice and clean. Where it started to go down hill for me was when the member of staff at the desk took a disliking to my friendly and bubbly girlfriend. We had a special offer due to the organiser,... More 

Was this review helpful? Yes 2
Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Verdeboyo35 I would very much appreciate it if you could contact me directly on 074gm@jupiterhotels.co.uk to discuss this matter further. Regards Chris Ross More 

Cambridge, England, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

The hotel was clean and comfortable. Easy to find and plenty of parking. We felt that the breakfast offered was rather over-priced. We all slept well. The shower was good. In spite of the name this is NOT a hotel in Tunbridge Wells, but the town is very easy to get to.

Was this review helpful? Yes
Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Michael B It was a pleasure to read your review and very much appreciated. Regards Chris Ross More 

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Additional Information about Mercure Tunbridge Wells

Address: 8 Tonbridge Road, Pembury, Royal Tunbridge Wells TN2 4QL, England
Location: United Kingdom > England > Kent > Royal Tunbridge Wells > Pembury
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Tunbridge Wells 4*
Number of rooms: 84
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Also Known As:
Mercure Tunbridge Wells Hotel Pembury
Ramada Hotel Tunbridge Wells
Ramada Royal Tunbridge Wells
Royal Tunbridge Wells Ramada
Mercure Tunbridge Wells Pembury, Royal Tunbridge Wells

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