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Raintree B&B

162 Portsmouth Road, Thames Ditton KT7 0XR, England
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23 Reviews from our TripAdvisor Community

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There are newer reviews for Raintree B&B
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Truro, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed August 4, 2012

This B&B should be avoided at all costs and somebody at booking.com deserves to be sacked. Why they allow their name to be connected to this B&B is anybody's guess but it lowers them by association. I will never book through them again - they clearly do not check what they are promoting. We got a booking here because we... More 

Helpful?
1 Thank Louise373
Shanaka R, Manager at Raintree B&B, responded to this review

Dear Louise373, Thank you very much for your feedback about the Raintree Bed and Breakfast on Trip Advisor. We value your comments, as they enable us to further improve our services to surpass the guest expectations. I have noted your concerns and as the Newly Appointed Manager, I am striving hard to ensure all our guests are delighted by our... More 

bridgnorth
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed June 23, 2012

on first appearences, this place seemed fine, we were greeted well and showed to our room no problem. We were informed that our breakfast would be delivered to our room between 8 and 9 that night and was a continental one (no mention of this on bookin,it just says breakfast included!). We ate in the restaurant and i must say... More 

Helpful?
1 Thank greensking
Shanaka R, Manager at Raintree B&B, responded to this review

Dear greensking Thank you very much for your feedback about the Raintree Bed and Breakfast on Trip Advisor. We value your comments, as they enable us to further improve our services to surpass the guest expectations. I have noted your concerns and as the Newly Appointed Manager, I am striving hard to ensure all our guests are delighted by our... More 

Travelers are raving about these Thames Ditton hotels

Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed May 8, 2012

We recently had the misfortune of booking this B & B and what a mistake that was. We booked 2 weeks in advance via Booking.com as we were in the area for the ruby and knew it would be hard to find a hotel. We rang the day before to confirm that it would be ok to leave the car... More 

Helpful?
2 Thank cazm1
Shanaka R, Manager at Raintree B&B, responded to this review

Dear cazm1 Thank you very much for your feedback about the Raintree Bed and Breakfast on Trip Advisor. We value your comments, as they enable us to further improve our services to surpass the guest expectations. I have noted your concerns and as the Newly Appointed Manager, I am striving hard to ensure all our guests are delighted by our... More 

Exeter
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed December 7, 2011

Arrived to be told I hadn't got an en-suite, and had to pay a further £7 for it! I went to bed quite early as a long journeu to be woken up by a member of staff, banging on all doors shouting"'breakfast!", I heard a couple of guests telling the staff member to go away, I opened the door to... More 

Helpful?
3 Thank Paul H
Shanaka R, Manager at Raintree B&B, responded to this review

Dear Paul H, Thank you very much for your feedback about the Raintree Bed and Breakfast on Trip Advisor. We value your comments, as they enable us to further improve our services to surpass the guest expectations. I have noted your concerns and as the Newly Appointed Manager, I am striving hard to ensure all our guests are delighted by... More 

London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed October 27, 2011

I normally dont like to give bad reviews, but felt strongly I should for this one. Room: basic, but ok Restaurant The food is ok. Service is TERRIBLE Staff especially the manager - Unbelievably rude!! I never expected this from an Indian, who I have always found to be polite. Go to the restaurant only if you want to be... More 

Helpful?
1 Thank James N
Shanaka R, Manager at Raintree B&B, responded to this review

Dear James N Thank you very much for your feedback about the Raintree Bed and Breakfast on Trip Advisor. We value your comments, as they enable us to further improve our services to surpass the guest expectations. I have noted your concerns and as the Newly Appointed Manager, I am striving hard to ensure all our guests are delighted by... More 

Sheffield, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed August 22, 2011

This "Hotel" is above an Indian restaurant and is filthy and smelly.On arrival we paid our money and were handed the key and left to our own devices.We told an Asian man vacuuming the landing that the room was dirty and the fridge not working. He changed the fridge while we were out but it still didn't work and he... More 

Helpful?
1 Thank sue T
Shanaka R, Manager at Raintree B&B, responded to this review

Dear sue T, Thank you very much for your feedback about the Raintree Bed and Breakfast on Trip Advisor. We value your comments, as they enable us to further improve our services to surpass the guest expectations. I have noted your concerns and as the Newly Appointed Manager, I am striving hard to ensure all our guests are delighted by... More 

Brighton
Level Contributor
81 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed July 12, 2011

Stayed here recently with friends. It was the cheapest option in the area and as we only needed a bed for the night and nothing fancy we booked the Raintree. The gentleman that greeted us wasn't terribly friendly, but was very accommodating to our needs and showed us to our room and explained that breakfast would be a packed-breakfast left... More 

Helpful?
Thank Ourhols
Shanaka R, Manager at Raintree B&B, responded to this review

Dear Ourhols, Thank you very much for your feedback about the Raintree Bed and Breakfast on Trip Advisor. We value your comments, as they enable us to further improve our services to surpass the guest expectations. I have noted your concerns and as the Newly Appointed Manager, I am striving hard to ensure all our guests are delighted by our... More 

Chertsey, United Kingdom
Level Contributor
94 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
1 of 5 stars Reviewed July 1, 2011

The Holiday Inn, Kingston upon Thames, was unable to extend my reservation so the Front Office staff recommended the nearby Raintree. I was advised that it was owned by the same person who owned the Holiday Inn property and that it offered a similar standard of accommodation. My high expectations were quickly destroyed when I arrived. The accommodation is basically... More 

Helpful?
Thank Robert F
Shanaka R, Manager at Raintree B&B, responded to this review

Dear Robert1129826, Thank you very much for your feedback about the Raintree Bed and Breakfast on Trip Advisor. We value your comments, as they enable us to further improve our services to surpass the guest expectations. I have noted your concerns and as the Newly Appointed Manager, I am striving hard to ensure all our guests are delighted by our... More 

London, United Kingdom
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed December 22, 2010

Firstly I didn't stay here, I live locally, but was looking for a takeaway. So did the usual takeaway call, ordered a simple chicken korma. When I arrive I'm presented with a box of orange sauce and 2 eggs, having complained they told me that I said egg curry which I find hard to believe as I don't like egg... More 

Helpful?
Thank JessicaHern
Shanaka R, Manager at Raintree B&B, responded to this review

Dear goldihern, Thank you very much for your feedback about the Raintree Bed and Breakfast on Trip Advisor. We value your comments, as they enable us to further improve our services to surpass the guest expectations. I have noted your concerns and as the Newly Appointed Manager, I am striving hard to ensure all our guests are delighted by our... More 

Ramsbottom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 31, 2010

The accomodation entrance is on the side of the building which also doubles as the back door to the kitchens. When we arrived we were given the key and told where to go. Inside the external door boxes of takeaway trays were stacked by the wall, the lobby linked the kitchen to a store room and the carpet was black... More 

Helpful?
1 Thank landsailor2
Shanaka R, Manager at Raintree B&B, responded to this review

Dear landsailor2 Thank you very much for your feedback about the Raintree Bed and Breakfast on Trip Advisor. We value your comments, as they enable us to further improve our services to surpass the guest expectations. I have noted your concerns and as the Newly Appointed Manager, I am striving hard to ensure all our guests are delighted by our... More 

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