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Hilton Vilamoura As Cascatas Golf Resort & Spa

Certificate of Excellence
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Rua da Torre d'Agua Lote 4.11.1B, Vilamoura 8125-615, Portugal
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Hilton Vilamoura As Cascatas Golf Resort & Spa
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Hilton Vilamoura As Cascatas Golf Resort & Spa
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1,356 reviews from our community

Traveler rating
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    373
    124
    32
    7
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436
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My partner and I stayed here for 5 nights staying April 6th to the 11th. The hotel is beautiful and nothing is too much trouble even though the hotel was busy. The rooms are superbly equipped(we had a golf view apartment which had washing machine,dishwasher,microwave,cooker and every kitchen implement imaginable)and very very clean. The only negative was checking in. We... More 

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Chattanooga, Tennessee
Top Contributor
71 reviews 71 reviews
16 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

The rooms are modern and georgeous. Lots of room, imaculated cleaness. Lots of space on the 6 pools, good restaurants and bars. Very good service. Awesome Spa (one of the most beautifuls I've experienced) Only negative stain: I've asked for an adittional hour (1h?!) on my checkout and this seemed to be an extremely hard situation to handle by the... More 

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HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review

Dear Guest, We’re so pleased to have lived up to your expectations and grateful for your endorsement on TripAdvisor. Regarding your departure, I would like to apologise on behalf of the duty manager who declined your request for a late checkout. An additional hour is not an unreasonable request and should have been granted. Please be assured that I have... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

Really enjoyed our week. Staff were very helpful and went out of their way to be friendly and hospitable. Dana (relations manager) very good, Marilain in the evening resturant excellent and the bar staff outside in the day again went over and above. Il be going back.

Was this review helpful? Yes 1
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review

Dear Guest, Thank you so much for this lovely review and excellent rating on TripAdvisor. We’re so pleased you enjoyed our hospitality and felt particularly well taken care of by Dina and Mariline. It was our pleasure to serve you and we can’t wait to welcome you and your family back! Kind regards, Dinis Pires General Manager More 

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Stayed in a 2 bedroom apartment which was very comfortable if a little small. Reason for only 4 star is that the facilities in the room were a bit rickety and things were coming apart and doors didn't fit. The staff were VERY friendly and helpful. The facilities were excellent although not sure why the spa is considerably more per... More 

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HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review

Dear Guest, We are very pleased you had a relaxing stay and were impressed by the friendliness and helpfulness of the staff. I’m sure you’ll be pleased to know that we are already carrying out some furniture repairs in the rooms and restaurants so as to improve condition of the facilities. We thank you for your feedback and hope to... More 

Contributor
13 reviews 13 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

My partner and I stayed here in May and it was a perfect escape. We were given a beautiful room, check in and out was done by lovely, efficient receptionists, the spa was amazing (you really have to go!) and staff there were excellent too. The food, drinks and staff in the bar were spectacular! I worked my way through... More 

Was this review helpful? Yes 1
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review

Dear Guest, We are delighted to have provided you with the perfect escape last May and certainly hope you will come back again this year for another holiday break and our increasingly popular cocktails. Thank you for your kind endorsement on TripAdvisor and we look forward to welcoming you back again soon. Kind regards, Dinis Pires General Manager More 

Birmingham, United Kingdom
2 reviews
5 of 5 stars Reviewed 1 week ago

The Staff make this Hilton a Hilton. They can not do enough to make your stay a very comfortable and memorable experience. Ana, Petra, Bruno and not forgetting the night Receptionist were absolutely fantastic. This resort is a little bit off the beaten track and a good 15 minute walk into Vilamoura but it is a very pleasant walk. The... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review

Dear Guest, Thank you so much for this fantastic review of your recent holiday. We are thrilled you enjoyed your stay at our resort and felt well taken care of by our team of dedicated professionals. Ana, Petra, Bruno and Nelson join me in thanking you for acknowledging their efforts and we all hope to see you back on many... More 

Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Perfect service, with a very polite staff. The hotel is very neat and clean. With six pools, a gym, a bar, a restaurant and a spa. Very lovely! We really enjoyed our stay in one of the family rooms in the easter days.

Was this review helpful? Yes 3
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review

Dear Guest, We’re so pleased you enjoyed staying with us over Easter and we hope to see you back again soon. Kind regards, Dinis Pires General Manager More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

Great hotel with friendly staff. Would recommend not going in January as it is very quite and nowhere was open. The spa is excellent also with friendly staff on hand to assist Food and drink at the Hilton was excellent and catered for all. However the head chef for the fine dinning should know what's on his menu as when... More 

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HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review

Dear Guest, Thank you for staying at the Hilton Vilamoura and sharing your comments on TripAdvisor. Regarding the chef’s unfortunate oversight, I was made aware that the executive chef had to find a last minute replacement for his sous chef on one occasion and that’s probably why he wasn’t familiar with some of the dishes. Please accept our apologies and... More 

Reading, United Kingdom
Top Contributor
97 reviews 97 reviews
20 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here for a Sunday night . The price for a 5 star Hotel was exceptigoodvalue.Reception Staff were very helpful and let us have our room early as it was ready.Has a good gym facility and nice pool area, I suspect that it would be packed mid summer as it is a large hotel. The Hotel is next to Pinhal... More 

Was this review helpful? Yes
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review

Dear Guest, Thank you for choosing the Hilton Vilamoura for your one-night stay and the detailed review on TripAdvisor. Although you point out a lot of positives, I very much regret that your overall experience was compromised by the lack of quality sleep due to the noise from the air conditioner. I’m very sorry for the inconvenience but how unfortunate... More 

Castleford, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We stayed here as a couple in March. It was my birthday and our 20th wedding anniversary during our stay and the fantastic staff made it a holiday to remember by surprising us with bubbly and a room upgrade when my husband emailed them to order me a cake. The room was lovely, very comfy bed and lots of wardrobe... More 

Was this review helpful? Yes 2
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review

Dear Guest, Thank you for choosing the Hilton Vilamoura to celebrate your birthday and wedding anniversary. We are delighted you had a memorable stay and felt so well looked after by our friendly staff. Taking good care of our guests and providing flawless service are at the heart of our efforts so it really means a lot to us to... More 

Hotel Review Summarization

What travelers say

  • Pool area(41)
  • Very good(22)
  • Kid Club(8)
  • Star hotel(8)
  • Free shuttle bus(4)
  • Would highly recommend(3)
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Dining (14)
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Pool/beach area (73)
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Amenities (94)
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Cascatas Pool (10)
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Double Deluxe Plus Room (36)
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Double Room (27)
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Interior Pool (9)
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Main Pool (11)
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Restaurants and Bars (71)
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Suite (45)
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Teenagers Pool (4)
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The Hotel (55)
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Two Bedroom Apartment (57)

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Pool/beach area (6)
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Room/suite (24)
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