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Hilton Vilamoura As Cascatas Golf Resort & Spa

Certificate of Excellence
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Rua da Torre d'Agua Lote 4.11.1B, Vilamoura 8125-615, Portugal
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1 room 1 guest
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Hilton Vilamoura As Cascatas Golf Resort & Spa
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1,594 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (319)
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Manchester
1 review
5 of 5 stars Reviewed yesterday NEW

We have just got back from a two week holiday. The hotel is amazing and the service by all the staff was outstanding. There is only one bad thing I could say about this hotel is the sunbeds. By 8.30am all the beds had towels on and some people were not using their saved beds until gone past 12pm. Other... More 

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Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Another great stay at the Hilton, just one small issue, you guys NEED NEED NEED more staff. Cocktails by the pool are great, but it takes time, and leads to queue's, also it appeared one of the two barpersons had to double up as waiters for the poolside food which takes a staff member away. Also at breakfast which is... More 

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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW via mobile

The hotel is nice enough. The rooms are clean and nicely decorated although they're a little cramped. The hotel itself is nicely kept and the surrounding grounds are lovely. The beach is clean and beach club is nice enough although the toilets and showers are in desperate need of renovation. Overal the hotel is fine but it lacks that special... More 

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Doncaster, United Kingdom
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

the hotel is beautiful. very clean, food is lovely. the only issue i had was that you had to make sure you were up any by the pool by 7am to get some sunbeds as they were gone by 7.30am. there needs to be plenty more sunbeds. other than that we had a great holiday. great for families. the complementary... More 

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HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review

Dear Guest, Thank you for staying at the Hilton Vilamoura and your kind feedback on TripAdvisor. Your satisfaction is very important to us and we try hard to ensure that all our guests have a rewarding stay. Although the sunbed situation still poses an inconvenience, we believe our efforts to expand the pool area at the kids club and facilitate... More 

yorks
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed here for one week during August as a family of 4. We received a warm welcome from a pleasant man on reception who gave us lots of useful information. I’d e-mailed the hotel a few days before to request drinks in our room on arrival as we were celebrating our 10th wedding anniversary (thank you Irina for sorting... More 

Was this review helpful? Yes 1
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review

Dear Guest, We’re delighted that you chose to celebrate your wedding anniversary at our property and enjoyed the experience so much! Your encouraging feedback was very much appreciated by all our staff, and particularly Irina, who took care of the in-room drinks on arrival. As I’ve mentioned in reply to previous reviews, please be assured that we will continue to... More 

Princes Risborough, United Kingdom
Level Contributor
3 reviews
4 of 5 stars Reviewed 2 days ago NEW

I'm not sure where the disgruntled clients stayed but their reviews certainly don't match what we experienced. I've never written a review before on Tripadvisor but after reading some of the negative reviews about The Hilton Vilamoura, I felt I should. The staff are very friendly, extremely helpful and work such long hours, don't forget if you don't receive a... More 

Was this review helpful? Yes
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review

Dear Guest, We feel honoured that you chose the Hilton Vilamoura for your first review ever on TripAdvisor and very much appreciate your support and encouraging feedback in contrast to the negative reviews. We’re delighted that you enjoyed the cleanliness of the accommodations, excellent food and lovely beach, and found the staff to be super friendly and helpful. Unfortunately, we... More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

This hotel is perfect for family Holiday. Spotlessly clean and very well maintained. Very safe and quiet area. The housekeeping is outstanding! The room is cleaned to a very high standard and towels changed daily.The staff are very helpful and friendly and the rubi bar serves the best cocktails I have ever had! The only negatives are that it is... More 

Was this review helpful? Yes 1
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review

Dear Guest, Thank you for staying at the Hilton Vilamoura and your wonderful review on TripAdvisor. We’re very pleased you enjoyed your holiday in our resort’s safe and quiet environment, having been particularly impressed with the housekeeping and cocktails at Rubi’s. Although we believe the situation has greatly improved this year, we very much regret the inconvenience of the sun... More 

Birmingham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

My family and I endured an 11-night stay at the Hilton, Vilamoura during August. It is without doubt the worst hotel we have ever had the misfortune to visit. It is a 3* hotel masquerading as a 5* (how it secured that status simply beggars belief). Other than the pleasant and friendly reception staff, the hotel functions as a modern... More 

Was this review helpful? Yes 3
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review

Dear Guest, Having already had the opportunity to address your grievances privately, again I very much regret that we failed to meet your expectations and provide you and your family with the first class hospitality service our guests have come to expect and deserve. I apologise for all the inconveniences you encountered with the deficient cleaning, servicing of the guestroom... More 

Belfast, United Kingdom
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Just returned from 5 days in Hilton Vilamoura. Beautiful hotel, we had a room overlooking the golf course, which was pretty & also quiet. Our room was great, lovely big bath to soak in & big balcony too. Bed was super comfy & room was kept clean (sometimes even a chocolate left on the bed, nice little touch). The bar... More 

Was this review helpful? Yes
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review

Dear Guest, Thank you for the fantastic endorsement on TripAdvisor and very encouraging feedback. We are determined to resolve the sunbed issue and hope your next stay with us exceeds all expectations! Kind regards, Dinis Pires General Manager More 

2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Definitely a beautiful, 5 star, hotel if it wasn't for the sunbed situation. It's surprisingly stressful to have to plan to get up at 7.30 am to make sure you can use the facilities that you have paid a lot of money for! If you haven't gone down by 8ish, then you simply can't lie by the pool. One day,... More 

Was this review helpful? Yes
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review

Dear Guest, Thank you for staying at the Hilton Vilamoura and posting a review on TripAdvisor. I see you enjoyed your holiday and were clearly impressed with the staff, kids club, food, beach and overall experience despite the inconvenience at the pool due to the sunbeds left unattended. We found your suggestion on placing signs on beds very useful and... More 

Hotel Review Summarization

What travelers say

  • Pool area(38)
  • Very good(20)
  • Kid Club(8)
  • Star hotel(8)
  • Free shuttle bus(4)
  • Would highly recommend(3)
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1,067 photos of this hotel

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Pool/beach area (78)
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Room/suite (106)
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Hotel & grounds (135)
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Bathroom (23)
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Other (143)

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Amenities (94)
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Cascatas Pool (10)
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Double Deluxe Plus Room (36)
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Double Room (27)
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Interior Pool (9)
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Main Pool (11)
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Restaurants and Bars (71)
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Romantic Pool (5)
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Suite (45)
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Teenagers Pool (4)
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The Hotel (55)
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Two Bedroom Apartment (57)

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Hotel & grounds (15)
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Pool/beach area (13)
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Room/suite (47)
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Dining (15)
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Family/play areas (1)
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View from room (3)
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Bathroom (2)
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Other (8)
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