we have just returned from Villamoura beach hotel,we were a party of 12 golfers , the hotel was fine although not 5*, the reception staff are in desperate need of some customer services training , they were totally unfriendly and unhelpful. On one occasion we missed our hotel shuffle from the golf course because of a longer than normal round... more

This is not 5 Star, more lie 2 or at best 3 stars. Very tired in need of refurbishment Staff need lessons in hospitality Dont go there!!!! more

staff unfriendly,look bored and tired of dealing with guests.a smile is a rare thing. Rooms clean old and pretty basic. Food, eat out, everything looks like it has been reheated.also if on half board a 10 minute slot is about all you need to eat 'dining room looks like a large company canteen. lots of canned fruit no water supplied... more

Having read the previous reviews, I went to this hotel with an open mind and was pleasantly surprised. Yes this hotel is a bit tired and in need of a refurbishment which I have heard it is getting, but overall it was a good hotel. The location is excellent. The bedrooms were large and had two double beds and enough... more

In it's heyday this hotel would probably have been good, but this is certainly not the case now - it's is definitely time for a refurbishment. It does not merit the 5* rating it has, I would say it's about a 3*. If you're looking for 5* go to the Hilton Vilamoura which opened in 2007 - this hotel is... more

We go to Portugal every year, staying at different places. We stayed here 16 years ago when it was the Atlantis. I stayed last year with my mum and it was awful. The hotel is in dire need of a refurb. Bathroom was the most depressing place on earth, they'd painted the tiles and all the paint had spilled on... more

We have just enjoyed a weeks stay at this hotel and found it to be very enjoyable. Staff were helpful and friendly. Rooms were spacious and clean, although could do with a little updating. Pool area was clean and poolside bar served very nice snacks. We had a couple of bad days weather so the indoor pools came in handy,... more

they have a cheek to call this a 5* hotel, two friends and I stayed there for 5 days in may this was a celebration for my friends 4oth which turned out to be a disaster for her as she contracted food poising from a burger which we all ate in the outside food area, first impression was this looks... more

the hotel is a good base and very clean and staff are v good and helpful would stay there again it is closing in oct. to be done up more