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The Residences at Victoria

Certificate of Excellence
Av. dos Descobrimentos, n0 7, Vilamoura 8125-309, Portugal
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The Residences at Victoria
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The Residences at Victoria
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155 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Dublin, Ireland
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

I stayed here for a week with my husband and our 3 year old son. The place is lovely and I really enjoyed my stay there. However if it was a 4 star rated property I would give this review a 4 star rating but being that it's a 5 star property I can't give that due to Small but... More 

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TivoliHotelsResorts, General Manager at The Residences at Victoria, responded to this review

Dear Guest, Thank you for taking the time to share your experience in TripAdvisor. I really appreciate your honest opinion and deeply regret the inconveniences experienced during the stay, the maintenance aspects mentioned are really not our standard. The apartments are all checked by our head housekeeper before being occupied and I´m now trying to understand how this situations have... More 

belgium
Senior Contributor
48 reviews 48 reviews
19 hotel reviews
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed 1 week ago

First the good parts: - People at the reception are very friendly and polite, and always willing to help if they can. - The apartments are well equipped, large and clean The flaws: - No internet in the room. You can rent a simcard-wifi-hotspot, but the speed is very low and it constantly disconnects. Very annoying. Password is same for... More 

Was this review helpful? Yes 1
TivoliHotelsResorts, General Manager at The Residences at Victoria, responded to this review

Dear Guest, I´m glad to know that you had an overall pleasant experience with us and that you appreciated the modern apartments and the Team friendly approach. I have the pleasure to announce that on the next few months the Internet service will be available at the apartments to our Discovery Members and I hope that on your next visit... More 

Cascais, Portugal
1 review
5 of 5 stars Reviewed 1 week ago

Everywhere very family orientated. Pools great for all ages. Apartments large and with a well stocked kitchen but you do need to go down into vilamoura or Quateira for shopping. A car is a good advantage as the complex 5 mins from beach and marina anyway. However there is a bus that calls by the hotel. Wi-Fi still not in... More 

Review collected in partnership with this hotel

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TivoliHotelsResorts, General Manager at The Residences at Victoria, responded to this review

Dear Janet Lesley, We are absolutely delighted to hear that you have truly enjoyed your experience at The Residences at Tivoli Victoria. It is wonderful to know that you enjoyed the luxury of our fully equipped apartments and, that you were particularly impressed with the facilities that suited your family needs so well. Thank you so much for making the... More 

A TripAdvisor Member
4 of 5 stars Reviewed 1 week ago

The staff were really helpful and friendly, even when using the other 5 star tivoli hotel facilities. Apartments fantastic for families, hotel at Victoria catered less for children than the hotel at the Marina. Wi fi was a bit of a pfaff and staff didn't let you know that if you had a loyalty card that you were to get... More 

Review collected in partnership with this hotel

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TivoliHotelsResorts, General Manager at The Residences at Victoria, responded to this review

Dear Guest, We really appreciate the fact that you took the time to review your recent experience in TripAdvisor. We are thrilled to read that you enjoyed so much your stay and in particular the first class facilities and attentive services provided by our Team Members. I would like to inform that on the next few months the Internet service... More 

Derbyshire, England
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed at the Victoria Residence apartments in mid March, so the complex was pretty quiet. The Residence is a one minute walk from the Tivoli Hotel, where you can use all of the amenities. The apartments themselves were beautiful. Absolutely spotlessly clean. The front overlooked the swimming pool and the back overlooked the golf course. I went with my... More 

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TivoliHotelsResorts, General Manager at The Residences at Victoria, responded to this review

Dear Guest, Thank you very much for taking time to share your experience and for your great review in TripAdvisor. I´m very pleased to know that you enjoyed the quality of our fully equiped apartments that suited so well the needs of your family and that the service delivered in both Residences and Hotel was exceptional. Our Guests can contact... More 

2 reviews
3 of 5 stars Reviewed 2 weeks ago

The terms and conditions offered by internet were not clear enough, leading to discrepancies. As an example, the breakfast, teorethically included in the fare, was denied once there. Additionally the breakfast is not served in the premises but outside in the hotel close to the residences.

Review collected in partnership with this hotel

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TivoliHotelsResorts, General Manager at The Residences at Victoria, responded to this review

Dear Guest, Thank you for your feedback regarding your recent stay in TripAdvisor. We are going to try to better clarify the information. The management of the Residences is joint with the Hotel management all by Tivoli Group and Guests have the advantage of being able to enjoy the Hotel's facilities and vice versa, which has always been seen as... More 

Derry, United Kingdom
Top Contributor
70 reviews 70 reviews
30 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed again here for the 4th time and I am a Tivoli Platinum card holder - all previous stays at the Residences have been excellent with no issues whatsoever .... this time was looking like that those standards had been sustained ... but .. it looked like we had 1 x Stag and 2 x Hen parties booked into... More 

Was this review helpful? Yes 2
TivoliHotelsResorts, General Manager at The Residences at Victoria, responded to this review

Dear Guest, It is always a honor to welcome you at The residences as a Platinum Member of our Discovery programme. I regret knowing that unlike what has been usual on your last stays this time we were not able to live up up to your highest expectations. The situation mentioned was a specific and isolated situation in a private... More 

Banchory, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Nice apartments and well located. A couple of minor comments - could do with wi-fi in the apartments rather than having to go to reception every day - and changing the User Name and Password daily is unnecessary surely? A welcome pack of bare essentials would be a good idea. Minor maintenance took a couple of prods before it was... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
TivoliHotelsResorts, General Manager at The Residences at Victoria, responded to this review

Dear Ian Renshaw S, We really appreciate the fact that you took the time to share your experience in TripAdvisor. I´m happy to know that you had an overall pleasant stay and found the location superb. I would like to inform that this year we will have free WIFI available in the apartments for all our Discovery Members, I do... More 

Hornchurch
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Can't really fault the quality of the apartments and the amenities, all first class. I would suggest that the apartments have wi-fi capability installed but this was not an essential of mine and I survived by using my 4G access.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
TivoliHotelsResorts, General Manager at The Residences at Victoria, responded to this review

Dear Simon T, Thank you very much for your great review in TripAdvisor. I'm pleased to read that you had an overall great experience at The Residences and enjoyed the quality of the apartments and facilities. We really appreciate your suggestion regarding the Internet service and I would just like to inform that this year we will have free WIFI... More 

Tyne And Wear
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Fantastic apartments, friendly staff and great customer service, will definitely be staying again. Only negative I have is that my Discovery points have not been applied and it's now a month since my stay.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
TivoliHotelsResorts, General Manager at The Residences at Victoria, responded to this review

Dear Alison Jacqueli, We really appreciate your outstanding review of The Residences in TripAdvisor. We are thrilled to know that you enjoyed such an amazing experience with us and that all the services suited your needs so well. I´m glad to know that you found the apartments to be excellent and received first class services from out Team. We are... More 

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