The only good thing about this hotel is the location. The lobby is dated! The breakfast is complete rip off. The wireless is useless. The front desk are pretentious and arrogant. The worst part of our stay was the smell of the room. We requested a non smoking room and when we arrived at the first room they assigned us... More

"nice hotel" but only 4 star in my opinion, had to stay here following a cancelled flight recently when iberia were on strike, rooms very noisy, walls thin for sure, sparsely decorated, handle of patio broken, toiletries few and far between,dinner was very nice but not 5 star, service average, didnt stand out as 5 star maybe all this was... More

We stayed here just last week. It was a business/pleasure trip and so we didn't spend much time during the day in the Hotel. Our room was a standard room. We didn't use the Spa so I can't comment but the beds were amongst the most comfortable I've slept in for quite some time. For breakfast there was the usual... More

We stayed as a large corporate group and were treated by the staff so poorly most of us complained. The bartender each night (not just one) ignored most of us(and we were civil!)and only seemed to help the ladies a little faster. The dining area was absolutely no different. Careful what you order--they will forget something that was supposed to... More

We went to watch the amazing dancing horses of the Royal Andalucian Riding School. The hotel was ideally situated close to the school. Unfortunately it is about a 20 minute walk into the old town of Jerez,and with all the great tapas and sherry to drink you don 't want to take your car. The rooms were clean and large... More

The main debate seems to be whether this hotel is a 5 star hotel. Well i would say 4 star max. Although the pool area is 5 star the rest is 4 at best. Whilst the rooms are spacious with flat screen tv with good range of spanish programmes there is only bbc news in english. The breakfast was good... More

Hard work if you do not speak much Spanish , the staff do just enough but thats it.. one pot of coffee at breakfast and staff totally avoided eye contact when seeking a top up. as if we were not there but as soon as we stood up the table was cleared in seconds, location not too good on road... More

This has to be one of the worst 5 star hotels I have stayed at. 6 of us booked a Spa getaway and 6 of us left the hotel very dissapointed with our whole experience. The Spa was an indoor pool with one jet and a Jacuzzi. The massage that was included in our stay was terrible. I give myself... More

Hotel very nice, very helpfull staff and very tasty food! The best is its location with very good restaurants nearby. I advise that during the afternoon to drink a beer on the terrace by the pool. I spent a good time there.