Arrived around 5pm on Sunday 24 th march to be told the restaurant was closed on a Sunday night and the only food available was sandwiches!We asked if we could have a refund and the manager was contacted by phone and advised that a refund was only available if booking cancelled 48 hours in advance....no apology from the manager that... More

We stop here for the first night on our drive back to the UK from the Quinta da Horta, Ferragudo, Portugal. A fabulous looking hotel set in fantastic surroundings outside of town but close to the motorway, Friendly and welcoming staff Comfortable and welcoming bed too Restaurant served good, well prepared food in a profesional manner. Breakfast was fabulous. Downside... More

Like others have commented on here, we were a bit reluctant to stay here after reading the reviews. However, friends of ours had their wedding at the hotel so we decided to stay there rather than look for somewhere else. We were pleasantly surprised by a lot of aspects of our stay, although there are some issues that I think... More

We booked the hotel from details on the website then later saw poor reviews on TripAdvisor and felt we may wish to book another hotel.... HOWEVER, we thought the whole experience was excellent. The room was very good with a large bathroom - storage would be better for a short stay rahter than a longer one; most people travel through... More

Caceres is a very special old city. We spent half a day just sampling the old areas from the Plaza Major to the Museum. It is after all a World Heritage Site and well worth visiting. Either side of that, we stayed in this hotel, expecting the promised 5 star quality in every respect. The building looks the part and... More

nonsmoking room = smells of smoke small rooms, very hard uncomfortable bed The large pool was covered with a tarp and filled with rocks. The restaurant had no pool service nor sangria available. The service was so terrible that I would have left had I not been in unfamiliar territory and there for a wedding.I would have left. We could... More

I spent one night in this hotel in the night from Sunday to Monday as Tuesday was a bank Holiday. I reserved the room through their web page which had the lowest price. When you see the web and a magazine of spas in Spain I was expecting a 5 star hotel with good services and extras, an indoor swimming... More

The hotel has a beautiful webpage, so we were really looking forward staying there. What a disappointment : Location next to highways, most of the place concret instead of gardens, the "little bit of green" neglected...... The place is by far not as tasteful as described. (Hey, hotel management, have a look at NH-Hotels in Spain, they ARE tasteful !)... More