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Thon Hotel Brussels Airport

Berkenlaan 4, Diegem 1831, Belgium
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Thon Hotel Brussels Airport
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Ranked #9 of 11 Hotels in Diegem
A recent review
3 of 5 stars Reviewed March 21, 2013
Jan G Angelholm, Sweden
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170 reviews from our community

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    19
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Thon Hotel Brussels Airport
See the most recent reviews
Cramlington
Contributor
15 reviews 15 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed April 18, 2013

Firstly it took us one and a half hours from the airport to reach the hotel because all the roads leading to it were closed due to construction work. This trip should take around seven minutes! Not the fault of the hotel, but they at least could put a sign up directing you to their location. At the end in... More 

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Angelholm, Sweden
Top Contributor
93 reviews 93 reviews
30 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed March 21, 2013

When you just need a room for sleeping one night nearby an airport you can probably choose by price. All these standardized hotels operated by the hotel chains are all of the same type. They are functional but nothing more than a place to sleep. The breakfast was good with a nice coffee machine.

Was this review helpful? Yes 1
crmthon, Front Office Manager at Thon Hotel Brussels Airport, responded to this review

Dear Sir, Thank you for having chosen Thon Hotel Brussels Airport during your visit. Nice to read that you enjoyed our delicious coffee! Hope we will see you back soon! Kindest regards, Eline Egter van Wissekerke More 

Copenhagen, Denmark
Top Contributor
95 reviews 95 reviews
42 hotel reviews
145 helpful votes 145 helpful votes
1 of 5 stars Reviewed February 23, 2013

I stayed for one night and found a rather old hotel in an industrial neighbourhood. I can live with that. Rooms were rather worn down, but clean and no damages. I can live with that. However the room had noise from the ventilation, that annoyed and prevented TV watching unless the door to the bathroom was tightly closed. And even... More 

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crmthon, Front Office Manager at Thon Hotel Brussels Airport, responded to this review

Dear Sir, Thank you for your kind feed back about your recent stay in Thon Hotel Brussels Airport. Your opinion is very important to us. I'm happy to inform you that all bath rooms will be renovated! My apologies that you were woken up by the ventilation in the bath room. This is indeed not acceptable and our technical department... More 

London, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 22, 2013

Send the following to Thon Directors, local hotel and Thon customr services but nothing back at all. SHOCKING!!!!!!!! Dear Sir or Madam, I am writing to you to ask for help regarding a booking at one of your hotels. After making a booking at the Thon Hotel Brussels Airport I arrived yesterday. My booking details are attached. The hotel room... More 

Was this review helpful? Yes 1
crmthon, Front Office Manager at Thon Hotel Brussels Airport, responded to this review

Dear Sir, Many thanks for having posted your review on the website of TripAdvisor. When you received a free early check in, unfortunately a human error was made by given you a bed room which should have been 'blocked' as it needed to be repainted. I'm happy to inform you that the room has been repainted and looks beautiful again.... More 

manchester
Top Contributor
103 reviews 103 reviews
33 hotel reviews
45 helpful votes 45 helpful votes
2 of 5 stars Reviewed November 22, 2012

I am a frequent user of hotels, and this is by far the worst hotel I have stayed in for a while.Its located about 10 minutes fro the airport, in a small industrial estate, about a 15 minute walk to the train station. ! 1st impressions were ok, nice reception area, friendly staff. As soon as you step out of... More 

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crmthon, Front Office Manager at Thon Hotel Brussels Airport, responded to this review

Dear Guest, Thank you for your opinion referring to your last stay. The train station is reachable within a 10 minute walk from the hotel. You can also take the bus which is at only 3 minutes situated. It's very nice to see you liked our friendly staff. My apologies concerning the shower. We've noticed it the morning after and... More 

Estonia, Europe
Contributor
11 reviews 11 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 3, 2012

We had to spend the night there as our flight connection over Brussels need us to stay over night. Despite arriving a little bit earlier than check-in time, the reception was kind enough to let us into the room. They also provided us with kind directions to reach town (we used the train as it was the best way to... More 

Was this review helpful? Yes 2
crmthon, Front Office Manager at Thon Hotel Brussels Airport, responded to this review

Dear Family, Thank you for sharing your opinion on the website of Trip Advisor. It's a pleasure reading your positive review! I'm glad you were very happy staying in Thon Hotel Brussels Airport and that you liked our reception. I hope we can welcome you back again soon. Have a pleasant day! Kind regards, Eline Egter van Wissekerke More 

Lille, France
Senior Contributor
36 reviews 36 reviews
20 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed October 16, 2012

5 minutes taxi drive from Brussels National airport, the Thon hotel is in the middle of a business district pretty much empty outside of business hours. Public Transport is an issue, need to walk up Bourget avenue to catch a bus to the center. Taxis in the morning or evening rush hours are difficult to find as the area is... More 

Was this review helpful? Yes 1
crmthon, Front Office Manager at Thon Hotel Brussels Airport, responded to this review

Dear Guest, Thank you for your review about our property. I'm glad that you liked the service of the restaurant and our buffet breakfast! To reach the center of Brussels you can take the train. The train station is at 10 minutes walking distance from the hotel. You can also go by bus, the bus stop is at only 3... More 

Cairo, Egypt
Contributor
19 reviews 19 reviews
18 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed September 22, 2012 via mobile

The hotel is beside the airport, paid 16 euro to reach the hotel by a taxi. The hotel is 10 menits walking distance to the train station which arrive every 1 hr last one depart 20:30. The hotel it self is average , the room is small, I was not satisfied with the service, example the bathroom's shower was broken,... More 

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crmthon, Front Office Manager at Thon Hotel Brussels Airport, responded to this review

Dear Guest, I would like to thank you, for having taken the time to write a review on the TripAdvisor website. How nice to read that you think our breafkast is great! Thon Hotel Brussels Airport offers regular free transport to and from the airport from Monday to Friday, 6 AM until 11 PM upon request. For our guests who... More 

Brussels, Belgium
1 review
1 of 5 stars Reviewed August 31, 2012

Having booked for 9 nights, I was somewhat surprised to find out that the restaurant and bar were closed from friday evening until monday evening. The options open to me, explained by the guy on the desk, were to either use the adjacent hotel or walk for 15 minutes into Diegem to get food. To add to this, the rooms... More 

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crmthon, Front Office Manager at Thon Hotel Brussels Airport, responded to this review

Dear Guest, Thank you for your opinion concerning your stay in Thon Hotel Brussels Airport. The feed back we receive is very important to us in order to improve our quality and service. Our restaurant is open for dinner from Monday to Thursday. Unfortunately not in weekends, but there are several alternatives. The nearest restaurant is at 2 minutes walk.... More 

Port Moody, Canada
1 review
1 of 5 stars Reviewed August 8, 2012

We booked this hotel for a brief overnight stay to catch a very early morning flight back to Canada. The overall appearance of the hotel seemed fine but that's were "fine" stopped. The hallways were shabby and in need of a coat of paint. The triple room we were given was absolutely the shabbiest, dingiest room we stayed in during... More 

Was this review helpful? Yes
crmthon, Front Office Manager at Thon Hotel Brussels Airport, responded to this review

Dear Guest, Thank you for your feed back. I'm very sorry that you did not enjoy the room. We take comments we receive at the reception and via websites very seriously. I will inform the management about your points. With kind regards, Eline Egter van Wissekerke More 

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