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All 11 Diegem hotels

Thon Hotel Brussels Airport

3.0 of 5 Hotel   |   Berkenlaan 4, Diegem 1831, Belgium
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Thon Hotel Brussels Airport
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Ranked #9 of 11 Hotels in Diegem
A recent review
3 of 5 stars reviewed 2 weeks ago
janule2000 Brno, Czech Republic
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142 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Brno, Czech Republic
Contributor
11 reviews 11 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel was chosen due to the price preference of our company. From my point of you it is expensive compare to what you can get there. It is ugly looking hotel with basic rooms and closed bar and restaurant in the evening. We had to go next door to Holiday Inn for dinner. It was my first and for... More 

Was this review helpful? Yes 1
London, United Kingdom
Top Contributor
377 reviews 377 reviews
92 hotel reviews
230 helpful votes 230 helpful votes
2 of 5 stars Reviewed December 5, 2014

This hotel is depressing, from outside it looks like a concrete prison, it is dingy, it is sad and the rooms are poor and tasteless beyond belief and the main problem is that you pay like a modern 4 stars hotels. The majority of the hotels around the airport are pretty poor and overpriced but this is by far the... More 

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crmthon, Front Office Manager at Thon Hotel Brussels Airport, responded to this review

Dear Ricardo B, Thank you for your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I... More 

brzeg dolny
Top Contributor
54 reviews 54 reviews
25 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed November 21, 2014

Hotel is well located close to the Brussels airport. But that's all about positives. Service wasn't pleasant and rooms are real poor. They have minimum you need for business trip, But definitely MUST be renovated. Quality is rather poor. For sure I will not stay there again as quality and price dont fit together. Bathrooms are real small and I... More 

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crmthon, Front Office Manager at Thon Hotel Brussels Airport, responded to this review

Dear Anna_thegardener, I would like to thank you for your feedback concerning your recent stay in our property. I'm sorry that we could not meet your expectations but I do hope we can welcome you back in one of our Thon Hotels. Sincerely, Eline Egter van Wissekerke More 

Lydd, United Kingdom
Top Contributor
95 reviews 95 reviews
32 hotel reviews
44 helpful votes 44 helpful votes
2 of 5 stars Reviewed November 10, 2014

This is a fairly average airport hotel let down by basic rooms, a dead bar and deserted restaurant with a boring and limited menu. The staff were friendly and helpful but overall, it would need to be considerably cheaper to encourage me to stay again.

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Antwerp
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 30, 2014

We stayed one night, september 30 (week-day). Room verry small, not really clean, breakfast and service can be much better ! Surroundings are nothing. Hotel Parking way to expensive. Overall, sure not worth the price we paid. The airport shuttle is a plus.

Was this review helpful? Yes 1
crmthon, Front Office Manager at Thon Hotel Brussels Airport, responded to this review

Dear Spatz-Fanny Thanks a lot for sharing your feedback. We hope to welcome you back to our hotel very soon! With kind regards, Eline Egter van Wissekerke More 

1 review
3 of 5 stars Reviewed October 20, 2014

I've stayed here on a regular basis, know most of the staff and always receive a friendly welcome. Its handy for the airports and the businesses in the Diegem Zaventem area. The rooms are fairly basic but usually comfortable. The restraurant menu is a little limited but OK for a short stay. The inclusive breakfast buffet is good although not... More 

Review collected in partnership with ThonHotels.no

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Liege Province, Belgium
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 of 5 stars Reviewed October 6, 2014

Lack of welcome on arrival, receptionist hardly answered questions and was not in a "service mind". Unexpected 15 euros for parking on a Saturday night to Sunday. Unable to cut off the noisy ventilation in room. Beds too "smooth". No free wifi. They did not event talk about it. Breakfast was terrible: overcrowded by Indian people group, very noisy, no... More 

Review collected in partnership with ThonHotels.no

Was this review helpful? Yes
crmthon, Front Office Manager at Thon Hotel Brussels Airport, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More 

Brussels
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed September 29, 2014

Good Scandinavian style airport hotel. Now also close to the Diegem train station. You are welcomed with a smile. Have a good comfortable sleep. Nice breakfast buffet. And once again a charming farewell smile.

Review collected in partnership with Galahotels.com

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crmthon, Front Office Manager at Thon Hotel Brussels Airport, responded to this review

Dear Eduardas R, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Eline Egter van Wissekerke More 

Munich, Bayern, Germany
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 26, 2014

pro: friendly staff upgrade con: "upgrade" to a room right at the elevator old installations (bathroom, sockets, cables, etc.) no plugs at the bed to charge the phone TV not working bathroom not exactly clean very basic breakfast, terrible coffee

Review collected in partnership with ThonHotels.no

Was this review helpful? Yes 1
crmthon, Front Office Manager at Thon Hotel Brussels Airport, responded to this review

Dear Daniel S, Thank you for your feed back concerning your previous stay in our property. How nice to read you enjoyed our friendly staff and appreciated the upgrade to a Superior Room. The installations for the sockets and cables we have in the rooms are the same they sell in stores today. I'm sorry that we do not have... More 

Philadelphia, Pennsylvania
Senior Contributor
24 reviews 24 reviews
21 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed September 12, 2014

Other than convenience there is nothing going for this property. You are isolated from any real conveniences and there are no real options for food at this property save for a mediocre breakfast. Rooms are very small, minimalist at best and not clean not well maintained (stains on comforter, marks on walls, etc). Service was ok. woman at checkin was... More 

Was this review helpful? Yes 1
crmthon, Front Office Manager at Thon Hotel Brussels Airport, responded to this review

Dear Mharad01, I'm sorry to read that we could not meet your expectations. If you prefer to stay in the center of Brussels then you can enjoy one of our 4 and 5 star properties situated in the centre of Brussels. Hope to welcome you in one of our properties. With best regards, Eline Egter van Wissekerke More 

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Additional Information about Thon Hotel Brussels Airport

Address: Berkenlaan 4, Diegem 1831, Belgium
Location: Belgium > Flanders > Flemish Brabant Province > Diegem
Price Range (Based on Average Rates): $
Hotel Class:3 star — Thon Hotel Brussels Airport 3*
Number of rooms: 100
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Also Known As:
Thon Hotel Diegem

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