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Thon Hotel Brussels Airport

Berkenlaan 4, Diegem 1831, Belgium
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Thon Hotel Brussels Airport
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Ranked #9 of 11 Hotels in Diegem
A recent review
3 of 5 stars reviewed yesterday
Jens L Watford, England, United Kingdom
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164 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Watford, England, United Kingdom
Top Contributor
159 reviews 159 reviews
29 hotel reviews
75 helpful votes 75 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

The rooms were functional, fairly modern and clean. The bed was a little too soft for my liking and the fact that it was two single beds that had been stitched together made it a little difficult to spread out when sleeping. The service at the reception was friendly and helpful and the breakfast buffet had a reasonable selection of... More 

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1 review
1 of 5 stars Reviewed 2 weeks ago

Arrived at midnight at the hotel to find the hotel barrier was shut, so the taxi driver dropped us outside. Bags and exhausted children at hand, but we pushed on to the reception. Why are these barriers shut in the first place? The man at the front desk made us book an extra room and after 20 minutes of being... More 

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crmthon, Front Office Manager at Thon Hotel Brussels Airport, responded to this review

Dear Deep S, Thank you for your feedback. The barrier is always closed but every one (including taxi drivers) can and may access our parking lot. Unfortunately the taxi driver left you unnecessarily in front of the gate. As you were travelling with more then originally booked and exceeded the number of persons in the booked room type an extra... More 

Arnhem, The Netherlands
2 reviews
2 of 5 stars Reviewed 4 weeks ago

I did stay in a Thon hotel at Oslo Norway and that was a great experience, so I thought let's book a Thon hotel at Brussels airport. However I would never choose this hotel again. 1) The room was very cold. 2) Very few choices on the menu in the restaurant, 2 flesh, 2 fish and 2 vegetarian. 3) Parking... More 

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crmthon, Front Office Manager at Thon Hotel Brussels Airport, responded to this review

Dear Hans, Thank you for your review on TripAdvisor. I'm sorry to read that we could not meet your expectations. Did you report the heating issue to our reception team? Pleased to inform you that since last week we have a new menu. Hope this will suit you. Hope we can welcome you back very soon. With kind regards, Eline... More 

Norfolk, Virginia
1 review
4 of 5 stars Reviewed March 18, 2015

Hotel staff very friendly and accommodating. Excellent breakfast that was made available in time for early flight. Rooms small but clean. Excellent value for money including park and fly. Close to airport with shuttle service available.

Review collected in partnership with ThonHotels.no

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crmthon, Front Office Manager at Thon Hotel Brussels Airport, responded to this review

Dear Guest, Thanks a lot for your praising words concerning your recent stay in our property. I'm happy to learn you appreciated our friendly and accommodating staff, the cleanliness of the room and the 'early bird' breakfast. Hope to see you again soon. With best regards, Eline Egter van Wissekerke More 

Ljubljana, Slovenia
Top Contributor
231 reviews 231 reviews
102 hotel reviews
155 helpful votes 155 helpful votes
3 of 5 stars Reviewed March 15, 2015

Really a typical "close to airport" hotel which offers basic services. Staff was very friendly so this is a plus. Rooms economy size, a bit outdated but clean enough. Bathroom very small but also clean. All you need from this hotel are actualy clean sheets and shuttle bus in and out of the airport and than it serves the purpose.... More 

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crmthon, Front Office Manager at Thon Hotel Brussels Airport, responded to this review

Dear George1133, Thanks a lot for your opinion on the website of TripAdvisor. How nice to read that you appreciated our very friendly staff, the cleanliness of the hotel and our free shuttle service. I hope you will choose Thon Hotel Brussels Airpot during your next visit to Brussels. With kind regards, Eline Egter van Wissekerke More 

London
Senior Contributor
33 reviews 33 reviews
28 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed March 13, 2015

This hotel like many airport hotels provides a basic room for short stopovers. Reception staff very friendly and helpful; room in need of some renovation. My main issue is with the shuttle bus service from the airport and back. Firstly it operates for a few hours early morning and early evening. If you need to travel outside these times then... More 

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crmthon, Front Office Manager at Thon Hotel Brussels Airport, responded to this review

Dear KenWimbledon, I would like to thank you for your nice review about our property. Pleased to learn that you found our reception staff very friendly and helpful. Thank you for your comments about the shuttle. I've reported it to our General Manager. Hope we can welcome you again soon. With best regards, Eline Egter van Wissekerke More 

Stavanger, Norway
Contributor
16 reviews 16 reviews
13 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed March 5, 2015

Well... An update, since I have stayed here too much in 2015. The bread and breakfast is still good but the omelette is fake and bacon is different every day... The rooms are just about average good. Some rooms and beds seems better than others. Beer is good. But surrounding is sad. Very pleasant staff. A good thing is the... More 

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crmthon, Front Office Manager at Thon Hotel Brussels Airport, responded to this review

Dear Sir, Thanks a lot for your review on Trip Advisor. It's always a pleasure to have you in Thon Hotel Brussels Airport. Hope we can welcome you back again soon. With kind regards, Eline Egter van Wissekerke More 

Northern Norway, Norway
1 review
2 of 5 stars Reviewed March 3, 2015

Airport company booked us into this hotel in transfer. First the hotel's airport shuttle were delayed fifteen minutes on a three minute ride. The other shuttles came every ten minutes, but Thon's came every 30 minutes. After a too long wait, the angry driver gave us a scary ride to the hotel. When we arrived, the kitchen closed in 30... More 

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crmthon, Front Office Manager at Thon Hotel Brussels Airport, responded to this review

Dear Madam, Thank you for your feed back. It's a pity to read that due to the cancelled flight and the stay over arranged by the airline, you could not enjoy your stay in our property. My apologies that the shuttle was delayed, unfortunately we cannot foresee issues on the road nor traffic jams. We have a partnership with Holiday... More 

Krakow, Poland
Contributor
11 reviews 11 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 16, 2015

I spent two weeks in that hotel because of business trip. As the localization to the office was ok, not too far, the same case with the airport. However, the hotel doesnt provide in every time free shuttle bus, I think that is a pity that we can use only early morning and evening. For the rest of the day... More 

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crmthon, Front Office Manager at Thon Hotel Brussels Airport, responded to this review

Dear 90titmouse, Thank you for your feedback about your stay in our property. Nice that you liked the location of Thon Hotel Brussels Airport as well as our comfortable and clean rooms. The internet is always for free for every guest even if booked on a website. However if you like to download movies etc. then you can take an... More 

Birkenhead, United Kingdom
Contributor
11 reviews 11 reviews
4 hotel reviews
3 of 5 stars Reviewed February 6, 2015

This was my first time staying in this hotel. Overall it was a good price for the area. Close to the airport, Diegem train station and Pegasus Business park. The hotel runs a free shuttle to and from the airport, this runs for a few hours in the morning, and the same again in the evening. Rooms were an ok... More 

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crmthon, Front Office Manager at Thon Hotel Brussels Airport, responded to this review

Dear Marcjones84, Thank you for your praising words about our friendly and helpful staff, the convenient location of the hotel, free shuttle service and free wi-fi. I am glad to read you had a nice stay and hope we can welcome you back very soon! Sincerely, Eline Egter van Wissekerke More 

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