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Thon Hotel Brussels Airport

Berkenlaan 4, Diegem 1831, Belgium
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226 Reviews from our TripAdvisor Community

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Bristol, United Kingdom
Level Contributor
3 reviews
2 of 5 stars Reviewed 5 days ago NEW via mobile

Stayed here a week ago for a business trip as needed to be near the airport. Having stayed in several hotels abroad for work reasons I have to say this is one of the most basic and slightly odd hotels I have ever stayed in. Unfortunately I didn't book this myself, perhaps if I had I'd have checked and read... More 

Helpful?
Thank Kattalert
crmthon, Front Office Manager at Thon Hotel Brussels Airport, responded to this review

Dear Kattalert, Thank you for taking the time to share your feedback on Tripadvisor I am glad to read that you found our staff friendly and the rooms clean. If you found the cushion too small there is an extra cushion in the room and you can always ask for extra cushions at the reception. Did you mention the noise... More 

Travelers are raving about these Diegem hotels

Zurich, Switzerland
Level Contributor
107 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

I stayed at this hotel for two nights as it was more convenient for my flights from Brussels airport. The hotel is avarage, exepnsive for my thinking but if this is the price of my hotel i cannot imagine the prices of better hotels nearby! The hotel has a shuttle in the mor ing and at the evening, this is... More 

Helpful?
Thank maria x
crmthon, Front Office Manager at Thon Hotel Brussels Airport, responded to this review

Dear Maria x, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to... More 

New Delhi, India
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

The staff was very friendly and helpful. The room was clean and had a coffee and tea maker. The rooms need to be renovated. The shower was very uncomfortable because of the strange way the tab was placed. Of all the hotels you can pick close to the airport this one will do for one night. If you are planning... More 

Helpful?
Thank marcodubbelt
crmthon, Front Office Manager at Thon Hotel Brussels Airport, responded to this review

Dear Marcodubbelt, Thank you for taking the time to share your feedback. I am glad to read that our staff was friendly and helpful and that the room was clean. I am also happy to inform you that the hotel will renovate soon. We hope to welcome you back to our hotel very soon! Sincerely, Lydia Collier More 

Washington DC, District of Columbia
Level Contributor
33 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed January 7, 2016

Like other reviewers, this hotel is past its prime, room is very basic and small and in need of a refresh. Other hotels nearby are much nicer if their prices are competitive as it was on a early May holiday weekend. Positively, staff were very nice and check-in and out were very fast and held luggage for free.

Helpful?
Thank Jeff8894747
crmthon, Front Office Manager at Thon Hotel Brussels Airport, responded to this review

Dear Jeff8894747, Thank you for taking the time to share your feedback. I am happy to inform you that our hotel will renovate in the near future and also happy to read that you were happy with the service. If you give us a chance to earn back your trust, I can assure you that we will do our best... More 

Navi Mumbai, India
Level Contributor
113 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 stars Reviewed December 26, 2015

5 minutes from the train station, and the airport is 10 minutes train ride. Airport is well connected to the rest of the city. Thats what we did late in the evening to get back to the Hotel after spending a good time in the city. Basic hotel with basic breakfast, rooms are spacious enough for 3 of us with... More 

Helpful?
Thank maloychaks
crmthon, Front Office Manager at Thon Hotel Brussels Airport, responded to this review

Dear Maloychaks, Thank you for taking the time to share your feedback. I am glad that you liked the location of the hotel and were satisfied with the room and breakfast. I hope to welcome you back to our hotel very soon! Sincerely, Lydia Collier More 

London, United Kingdom
Level Contributor
31 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed November 23, 2015 via mobile

Needs investment. Landing window was sealed with sellotape electric wires showing in the bedroom. Doors need to be fixed and plaster needs patching and repair. This hotel is very expensive for the value given. The smokers should move away from the main door. On the plus side the bed was clean and comfy but not enough quilts or pillows. There... More 

Helpful?
Thank IMS26
crmthon, Front Office Manager at Thon Hotel Brussels Airport, responded to this review

Dear IMS26, Thank you for the review of our hotel on Tripadvisor. I am pleased to inform you that our hotel will renovate in the future. i hope to welcome you again in our hotel. Kind regards, Lydia Collier More 

Luxembourg City, Luxembourg
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed November 2, 2015

then, you should be aware that the shuttle bus to the airport is only from 6 am to 9.30 am and again later in the evening but they clearly do not adapt to their clients! We ended up having to catch a cab for 20 euros both ways, so next time we'll choose a hotel that will carry out the... More 

Review collected in partnership with ThonHotels.no

Helpful?
Thank Prepom
crmthon, Front Office Manager at Thon Hotel Brussels Airport, responded to this review

Dear Prepom, Thank you for taking the time to share your experience on Tripadvisor. The hours of the shuttle service are mentioned on our website. I hope we can welcome you back in the future in our hotel. Sincerely, Lydia Collier More 

London, United Kingdom
Level Contributor
89 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed October 8, 2015

Staff were friendly on check-in. Rooms are very basic and offer little comfort The restaurant menu is very limited so if you are staying for more than a couple of nights be prepared to eat the same again. Also, only one member of staff is running the bar and restaurant so there can be delays. On one night I jumped... More 

Helpful?
1 Thank BigST99
crmthon, Front Office Manager at Thon Hotel Brussels Airport, responded to this review

Dear BigST99, Thank you for taking the time to share your feedback. I am happy to tell you that we will be changing our menu next week. We hope to welcome you back to our hotel very soon! Sincerely, Lydia Collier More 

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