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Crowne Plaza Hotel Brussels Airport

#1 of 11 Hotels in Diegem
Certificate of Excellence
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Da Vincilaan 4, Diegem 1831, Belgium
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Crowne Plaza Hotel Brussels Airport
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Crowne Plaza Hotel Brussels Airport
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557 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Contributor
42 reviews 42 reviews
16 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Really enjoyable stay. Comfortable hotel, great bed, patient and helpful staff. The bar and restaurant might be considered pricey, but they got the service, cleanliness and food right this time a clear improvement. Fast and efficient check out, the way it should be. I'll be back.

Was this review helpful? Yes 1
CrowneHotel, General Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear Sjainslie, Thank you for taking the time to recommend and review our hotel. It was a pleasure to read your excellent feedback. We are already looking forward to welcoming you again soon. Kind regards, Edward Kreft More 

Lausanne
2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 1 week ago

I arrived early at this hotel and was told that we had to wait until 3pm for check-in. I understood that this was because they had been sold out the night before and rooms were not available. I could understand this. However we also tried checking in at 1pm and 2pm and saw others trying to check in at 2:30... More 

Was this review helpful? Yes 1
CrowneHotel, General Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear Thomas M, I acknowledge your comments and whilst check-in on most days is only available at 3 PM, we do not stand for arrogance nor not living up to guests expectations at this hotel. I truly hope that there is a way to rectify this situation before your departure and that we will get the chance to show our... More 

Bengaluru (Bangalore), India
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

loved the stay , nice comfy bed and close to the airport , they have a shuttle every 20 minutes from and to the airport. You can walk to a quaint village centre nearby and enjoy some great Belgian beer and waffles. Simply clean and comfy

Was this review helpful? Yes 1
CrowneHotel, General Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear Prameh, Thank you for taking the time to review and recommend our hotel. We enjoyed reading your excellent comments and we are already looking forward to welcoming you soon again. Kind regards, Edward Kreft More 

Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed 2 weeks ago

My eleven-year-old son was quite impatient to check in on our last night in Europe. Staff member Marie Balzer, who was assisting us at the check-in desk, engaged him directly in conversation which settled him down and set the tone for a restful evening at the end of a long day. Nice room and amenities, my son took more photos... More 

Was this review helpful? Yes
CrowneHotel, General Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear Marc W, Thank you for taking the time to review our hotel. We are very happy with the nice score you gave us and the wonderful comments you've written down. We are already looking forward to welcoming you soon again. Kind regards, Edward Kreft More 

Easton, Pennsylvania
Contributor
13 reviews 13 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is conveniently located right outside of the Brussels Airport (BRU) in an area that is primarily hotels and office buildings. Check in and check out times are not extremely flexible, if you get into town early you'll have to pay an extra half night's rate or wait until check in time. The rooms themselves are clean and modern... More 

Was this review helpful? Yes
CrowneHotel, General Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear Greg B, Thank you for taking the time to review and recommend our hotel. We appreciate your business and your detailed feedback. We are already looking forward to welcoming you again soon. Kind regards, Edward Kreft More 

Fribourg
Senior Contributor
39 reviews 39 reviews
15 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel architecture is beautiful and very spacious. So are also the rooms, even the standard rooms are really spacious and well furnished. But a. if you take a standard room mind "the big bed" they are talking about on the IHG website is a small bed of 140X200 not even a "prince" size b. the restaurant is closed on... More 

Was this review helpful? Yes 1
CrowneHotel, General Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear belweb41, Thank you for taking the time to review our hotel. I carefully read your feedback and will certainly take this to heart in order to continuously improve our services. I hope we will be able to welcome you again soon. Kind regards, Edward Kreft More 

Brussels, Belgium
Top Contributor
60 reviews 60 reviews
26 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Nice hotel near Brussels airport. We were here for a 2 day business meeting. Hotel rooms are spacious and Well equiped. Only negative point is the AC. Tried all night to cool down the room but failed. Breakfast was fantastic with a Large variety of tasty dishes and cold cuts. Lunch and dinner in the restaurant was good but nothing... More 

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CrowneHotel, General Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear Anouck A, Thank you for taking the time to review and recomment our hotel. I read your comments regarding the dissapointing Bar service experience with great concern and I will certainly share your feedback with our F&B Manager so that corrective actions can be taken. Please accept my sincere apologies. I hope to be able to welcome you again... More 

Apeldoorn, The Netherlands
Top Contributor
79 reviews 79 reviews
26 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have been staying in several Hotels in the same area but this one is the best. Large nice room with all the facilities. Parking is free in front of the Hotel in the week-ends. (street level is free at the week-end, difficult parking during the week. But payed parking available in front of the Hotel) We will be back.

Was this review helpful? Yes
Jolien V, General Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear Peter E, Thank you so much for taking the time to review our survey. We are really peased to see how much you enjoyed your stay and we most certainly will be more than happy to welcome you again. Kind regards, Edward Kreft General Manager More 

London, United Kingdom
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I recently visited the hotel as part of a short business trip to Brussels. I was very pleasantly surprised - the room on the 6 th floor was well insulated from noise and it was pretty close to the airport. The wi-fi was free and fast and the overall hotel facilities were great. There was a basic gym with nice... More 

Was this review helpful? Yes
CrowneHotel, General Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear MonkeyMagicLondon, Thank you for taking the time to review and recommend our hotel. It was a pleasure to read your wonderful feedback about our 6th floor, breakfast, gym and staff. We are already looking forward to welcoming you again in the future. Kind regards, Edward Kreft More 

Brussels, Belgium
1 review
1 of 5 stars Reviewed 3 weeks ago

We are staying in this hotel tonight, we asked for a disabled access room expecting a walk in/ wet room shower. Instead we have a token gesture towards disabled access, ie no carpet, a hand rail next to the toilet and a bath with a seat in it!! There is only one arm chair as pressumably they think that my... More 

Was this review helpful? Yes
Jolien V, General Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear Karen C, First of all, thank you for taking the time to review our survey. Please be advised we well received your feedback and our management team is already discussing the possible changes we could apply to our disable room. We really want our guests to feel confortable while staying with us and we will take the necessary actions... More 

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