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Crowne Plaza Hotel Brussels Airport

4.0 of 5 Da Vincilaan 4, Diegem 1831, Belgium
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Certificate of Excellence 2014
Crowne Plaza Hotel Brussels Airport
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Crowne Plaza Hotel Brussels Airport
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521 reviews from our community

Traveler rating
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    62
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    10
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ghent, Belgium
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Ideally situated hotel for an overnight stay before or after flying from Brussels Airport. Nicely appointed rooms with soundproofed windows. Good park-and-fly formula. Only one remark : the - kind and helpfull - reception staff are not able to speak Dutch, unacceptable for a hotel of this category in Brussels.

Was this review helpful? Yes
CrowneHotel, General Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear Gudrun J, Thank you for taking the time to review our hotel. We are happy to see that you've enjoyed your stay with us. Hopefully, we will be able to welcome you back soon. Kind regards, Edward Kreft More 

Top Contributor
302 reviews 302 reviews
45 hotel reviews
119 helpful votes 119 helpful votes
4 of 5 stars Reviewed 1 week ago

I used to come a lot to this hotel and was back again last week. The quality in general has been maintained: the rooms are quiet and with very good lights. The bar is a bit expensive (11€ for a G&T). The only issues preventing me to give full marks are the check-in and check out process that take just... More 

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CrowneHotel, General Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear Zia_Angelina, Thank you for taking the time to review our hotel and share your feedback with us. We our happy to see that you enjoyed your room so much. Please rest assured that we will certainly take your comments regarding the check-in/check-out and our breakfast to heart, as they allow us to continuously improve our service. We are looking... More 

Cheshire. UK
Top Contributor
63 reviews 63 reviews
29 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Regular shuttle bus from lower ground floor at airport. Modern hotel which is clean, spacious and located within a business park just a 5 minute drive from the airport. Spacious reception, bar and meeting area, with lifts located close to reception. Large rooms, again spacious and modern fittings all at a high standard. Very comfortable stay over three nights, would... More 

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CrowneHotel, General Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear DCI17, Thank you for taking the time to review and recommend our hotel. I am happy to read that you've enjoyed your stay with us so much and that you are planning on staying with us again in the future. I am already looking forward to welcome you back. Kind regards, Edward Kreft More 

Washington DC, District of Columbia
Reviewer
5 reviews 5 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I will not stay here again. I arrived on an overseas flight at 10 AM and the manager was completely inflexible about providing me access to my room before the afternoon check-in time. My room was available but I was expected to pay an extra fee for “early access.” This is a sorry practice for a few extra Euros. Indeed,... More 

Was this review helpful? Yes 4
CrowneHotel, General Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear ACKDCTraveller, I would like to thank you for choosing the Crowne Plaza Brussels Airport hotel for your recent stay and for taking the time to leave us your feedback. Our hotel has always valued its association with its customers and hence in this case, your feedback about your last experience with us is of high value. Please be informed... More 

Bengaluru (Bangalore), India
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Everything works perfect: Rooms, Front desk staff, Shuttle to airport, Bar, Restaurant. Sleep quality is one in top 5 in my experience. If you would like to stay near BRU airport, this is the best choice.

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CrowneHotel, General Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear beevesJet, Thank you for taking the time to review our hotel. We couldn't ask for a better way to start our day than your wonderful comments about our hotel. You made our entire team smile! Thank you for your feedback and we are already looking forward to welcoming you soon again. Kind regards, Edward Kreft More 

Rome, Italy
Contributor
19 reviews 19 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

I lived in this hotel for a month in November. The structure looks new and it's always very clean. Staff was extremely friendly and always ready to help. The hotel is pretty close to the airport and they offer a shuttle service. The hotel gym is small but has the essential equipment. Complimentary fresh fruit was a nice bonus. Next... More 

Was this review helpful? Yes 3
CrowneHotel, General Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear Teddysbra, Thank you very much for taking the time to write such a detailed review on our hotel. It was a pleasure to have you as our guest for the month of November and we are really happy to see that you've enjoyed our hotel so much. We are already looking forward to welcome you again in the future.... More 

Singapore, Singapore
Top Contributor
133 reviews 133 reviews
84 hotel reviews
138 helpful votes 138 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Hi A few point to note about this hotel: 1) Location, nearby airport, the hotel has shuttle service to the airport. Walking distance to some eateries nearby at Zaventem, has a train station too which can bring you to the city of brussels and Bruges. 2) The staffs are generally rude. They favourite answer to a simple question like restaurant... More 

Was this review helpful? Yes 1
CrowneHotel, General Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear swordfish01, Thank you for taking the time to review our hotel. I read your comments regarding your customer service challenge at out Front Desk with great concern. Please rest assured that I have addressed your challenges with our Front Office Manager and corrective action has been taken. With this, I would like to apologize for the disappointment and like... More 

Hampshire, United Kingdom
Contributor
15 reviews 15 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Its an airport hotel, so very easy to get to and from, with comfortable accommodation. The check in/out was efficient and the room was fine. For one night it's ok, but more than two was a challenge. By day 5 the corridor-round-atrium design was starting to feel much like a prison wing. The wifi is now free, but it still... More 

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CrowneHotel, General Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear Countingsheep12345, Thank you for taking the time to review our hotel. I am happy to see that you like our hotel however, I read your comments about your dining experience with great concern. Please rest assured that I will transmit your feedback to our executive chef and F&B Manager so that corrective action can be taken. We pride ourselves... More 

Austin, Texas
Top Contributor
184 reviews 184 reviews
78 hotel reviews
91 helpful votes 91 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed for five nights during a business trip. Room is pretty typical, other than the bathroom has a separate walk-in shower and soaking tub. I really appreciate not having to get into the tub ot take a shower. Heath club/gym is small, but well equipped with Life Fitness cardio machines. Weights are pretty limited. Stayed on the club floor, which... More 

Was this review helpful? Yes
CrowneHotel, General Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear dt95, Thank you for taking the time to review our hotel. We regret to read that you are disappointed by our Sky Lounge and we really appreciate your feedback as this allows us to continuously improve our services. We hope to be able to welcome you soon again. Kind regards, Edward Kreft More 

Kolkata (Calcutta), India
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel experience was overall nice. The decor of the room was good, get up of the hotel was nice, the food quality (though limited options) were nice and the bar was fantastic. Its good if you are travelling for business. Its really outside the city center and if you are planning for tourism this might not be the best... More 

Was this review helpful? Yes
CrowneHotel, General Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear Sakya d, Thank you for taking the time to review our hotel. I'm happy to read that you've enjoyed your room and that you liked our bar so much. I appreciate your honest feedback concerning our Front Desk and I will share your comments with our Front Office Manager. Thank you once again for your comments and we hope... More 

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Additional Information about Crowne Plaza Hotel Brussels Airport

Address: Da Vincilaan 4, Diegem 1831, Belgium
Phone Number:
Location: Belgium > Flanders > Flemish Brabant Province > Diegem
Price Range (Based on Average Rates): $
Hotel Class:4 star — Crowne Plaza Hotel Brussels Airport 4*
Number of rooms: 315
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Also Known As:
Crowne Plaza Brussels Airport
Crowne Plaza Diegem
Hotel Style:
#1 Business Hotel in Diegem
#1 Family Hotel in Diegem
#1 Luxury Hotel in Diegem
#1 Romantic Hotel in Diegem

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