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Crowne Plaza Hotel Brussels Airport

4.0 of 5 Da Vincilaan 4, Diegem 1831, Belgium
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Certificate of Excellence 2014
Crowne Plaza Hotel Brussels Airport
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Crowne Plaza Hotel Brussels Airport
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504 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hampshire, United Kingdom
Contributor
15 reviews 15 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

Its an airport hotel, so very easy to get to and from, with comfortable accommodation. The check in/out was efficient and the room was fine. For one night it's ok, but more than two was a challenge. By day 5 the corridor-round-atrium design was starting to feel much like a prison wing. The wifi is now free, but it still... More 

Was this review helpful? Yes
Kolkata (Calcutta), India
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 3 days ago NEW

The hotel experience was overall nice. The decor of the room was good, get up of the hotel was nice, the food quality (though limited options) were nice and the bar was fantastic. Its good if you are travelling for business. Its really outside the city center and if you are planning for tourism this might not be the best... More 

Was this review helpful? Yes
CrowneHotel, General Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear Sakya d, Thank you for taking the time to review our hotel. I'm happy to read that you've enjoyed your room and that you liked our bar so much. I appreciate your honest feedback concerning our Front Desk and I will share your comments with our Front Office Manager. Thank you once again for your comments and we hope... More 

Senior Contributor
39 reviews 39 reviews
15 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Fast efficient reception and a great room where you can sleep in comfort. Guest services need improvement the lobby bar was very dirty and we gave up waiting to be served. The duty manager who promises to be available day and night wasn't available, no answer. No excuses, I expect more.

Was this review helpful? Yes
Jolien V, General Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear Sjainslie, Thank you for taking the time to review your recent stay with us. We pride ourselves in the service and product we offer at the Crowne Plaza Brussels Airport and it appears you did not experience this. Please accept our apologies if you feel the experience of your stay did not live up to your expectations, if you... More 

Senior Contributor
31 reviews 31 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

Highly comfortable Hotel well located by the Airport. Very modern, well maintained and good staff. I stayed there for 4 nights. Enjoyed my stay but I was a bit surprised when upon arriving from North America at 10 am, if it would be possible to check in in order to get a quick shower before my meetings. I was surprised... More 

Was this review helpful? Yes
CrowneHotel, General Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear cramduaner, Thank you for taking the time to review our hotel. We really appreciate your feedback and we are happy to read that you've enjoyed our Club Floor so much. We hope to be able to welcome you soon again. Best regards, Edward Kreft More 

Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I stayed here with a colleague whilst on a business trip. Close to the airport if you intend to fly in, sleep and then fly out. Don't expect anything else. If you want to go into Brussels you can catch the hotel bus to the airport and then catch the train. If you want to do any sightseeing - you... More 

Was this review helpful? Yes
CrowneHotel, General Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear Jacqui M, Thank you for taking the time to review your recent stay with us. It is unfortunate that the service you experienced prevented you from fully enjoying your time at our hotel. We are confident that your experience doesn’t reflect the service and quality we are striving for. Therefore, we would like to offer you our sincere apologies.... More 

Mortsel, Belgium
Top Contributor
62 reviews 62 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Convenient location, excellent hotel rooms, nice meeting facilities. Close to the airport, yet away from the buzz. Excellent if you have want to spend the night before an early morning flight. Great bed!

Was this review helpful? Yes
CrowneHotel, General Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear Moestiekje, Thank you for taking the time to review your stay with us. It is great to read that you enjoyed our hotel so much. We hope to be able to welcome you soon again. Best regards, Edward Kreft More 

London
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Myself husand and sister stayed here from 30th December 2014-1st January 2015, it was a pleasant stay, staff were very friendly, breakfast was nice but very very expensive. As a IHG member we received free internet. Would definitely stay here again.

Was this review helpful? Yes
CrowneHotel, General Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear Kathy050, Thank you for taking the time to review our hotel and for giving us such a TOP score. We are already looking forward to welcoming you and your family again in the future. Best regards, Edward Kreft More 

Edmonton, Alberta
Top Contributor
59 reviews 59 reviews
26 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I was on a business trip nearby and the location was perfect. This is a modern hotel that is well suited to business travellers and to those needing the nearby airport. The hotel is in a quiet suburb, and is about a 10-15 minute walk to the Zaventem train station (or a free shuttle ride to the airport and it's... More 

Was this review helpful? Yes
CrowneHotel, General Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear LGlrl, Thank you for taking the time to write such an excellent review about our hotel. I am happy to inform you that since the 1st of January 2015 we offer complimentary internet to all our guests. We are already looking forward to welcome you soon again. Kind regards, Edward Kreft More 

Salvador, BA
Contributor
13 reviews 13 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Nice hotel, Nice room As for parking a lady from the reception , a conceited one, said that If we find the parking expensive , you could just park on the street! Internet payed too. Most hotels I have been to, the internet was free. In this case €24 for 24 hrs. They say, internet will not be charged as... More 

Was this review helpful? Yes
Jolien V, General Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear MiluDiDio, Thank you for taking the time to review our survey. Regarding the internet, it is indeed now completely free for all our guests since the first of January 2015. For the parking fee, we do apologize if the price did not meet your expectations. We always try to improve our services and we would like to thank you... More 

United States
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed over the holidays and while the hotel was fine, they didn't have a number of services that were part of the hotel package we bought, yet they still charged us full price and refused to refund one night when we left early since we were a prepay. The rooms are fine and quiet. Get a park view, if... More 

Was this review helpful? Yes
Jolien V, General Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear ChooseWell, Thank you for taking the time to review our survey. We do apologize the service did not meet your expectations. We always strike to give the best service we can to our guests, that is why we are always looking for more feedback. If you wish to be more specific on the service you found missing or nt... More 

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Additional Information about Crowne Plaza Hotel Brussels Airport

Address: Da Vincilaan 4, Diegem 1831, Belgium
Phone Number:
Location: Belgium > Flanders > Flemish Brabant Province > Diegem
Price Range (Based on Average Rates): $
Hotel Class:4 star — Crowne Plaza Hotel Brussels Airport 4*
Number of rooms: 315
Reservation Options:
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Also Known As:
Crowne Plaza Brussels Airport
Crowne Plaza Diegem
Hotel Style:
#1 Luxury Hotel in Diegem
#1 Business Hotel in Diegem
#1 Romantic Hotel in Diegem

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