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Crowne Plaza Hotel Brussels Airport

#1 of 11 Hotels in Diegem
Certificate of Excellence
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Da Vincilaan 4, Diegem 1831, Belgium
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Crowne Plaza Hotel Brussels Airport
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Crowne Plaza Hotel Brussels Airport
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567 reviews from our community

Traveler rating
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    67
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    12
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Permatang Pauh
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Everything about this hotel is excellent. The only minus thing is that we were not aware of a bus service servicing Zaventem train station to the hotel. We have to literally walk 1.1km from Zaventem train station to the hotel. If you can put notices at popular transportation landmarks near Crowne Plaza® Hotels worldwide, indicating all possible transport options to... More 

Was this review helpful? Yes
CrowneHotel, General Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear Lokman, Thank you for taking the time to write a review about our hotel. We are already looking forward to your next stay with us. Kind regards, Edward Kreft More 

florida
Contributor
19 reviews 19 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Okay, I was hesitant to stay here, simply because of the prior negative reviews. But I had to be next to the airport, and they offered a free shuttle, and it was one night...how bad can it be? They must be reading the reviews on this site, because the entire experience was fabulous. The woman at check in was VERY... More 

Was this review helpful? Yes
CrowneHotel, General Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear joybuyer, Thank you for taking the time to write such a detailed review about our hotel and for leaving such wonderful feedback. It was a true joy reading through it and I will certainly share it with my entire team. We are already looking forward to your next stay with us. Kind regards, Edward Kreft More 

Denver, Colorado
Senior Contributor
24 reviews 24 reviews
21 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I couldn't agree more with that last review. Rude service at check-in, the receptionist ignored our small requests. Then when I got to my room it hadn't been made up and still had 2 baby cots in it! Obviously this hotel needs the management to be sent for some retraining to bring it up to par with the rest of... More 

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CrowneHotel, General Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear Giles1234, Thank you for taking the time to review your recent stay with us. It is unfortunate that the service you experienced prevented you from fully enjoying your time at our hotel. We are confident that your experience doesn’t reflect the service and quality we are striving for. Therefore, we would like to offer you our sincere apologies. Please... More 

Denver, CO
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I'm not one to expect much from larger hotel chains like Crowne Plaza, but our experience with the front desk staff at this hotel was inexcusable. The other staff that we had interaction with was as expected. We arrived at the airport and proceeded our way to the hotel shuttle area around 5pm. Since there was no signage or shuttle... More 

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CrowneHotel, General Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear TR-Den, Thank you for taking the time for providing your feedback regards to your recent reservation here at the Crowne Plaza Brussels Airport Hotel. I would like to apologize for the inconvenience caused with your transportation. We pride ourselves in the service and product we offer at the Crowne Plaza Brussels Airport hotel and it appears you did not... More 

Dixon, CA
Contributor
12 reviews 12 reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Close to airport, plus they offer a free airport shuttle running every 20 minutes. Even though it is pretty far from downtown Brussels you can easily hop on the shuttle to the airport then walk down one level to catch a direct train to downtown Brussels: total trip time less than 20 minutes. Their restaurant isn't the best for dinner,... More 

Was this review helpful? Yes
CrowneHotel, General Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear Todd S, Thank you for taking the time to rate and review our hotel. We appreciate your feedback en we hope to be able to welcome you back soon. Kind regards, Edward Kreft More 

Bangkok, Thailand
Contributor
14 reviews 14 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

A wonderful airport hotel with great service person at the bar, she is helpful, cheerful and offers real good hospitality. Only thing is when we arrived, the shuttle service person did not offer or bother with the compartment for large suitcase and you need to carry your suitcase up and down the shuttle. Even the front desk team members did... More 

Was this review helpful? Yes
CrowneHotel, General Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear HFHM2013, Thank you for taking the time to rate and review our hotel. We appreciate your feedback concerning our shuttle service and we will certainly take this to heart. Hopefully we will be able to welcome you again soon. Kind regards, Edward Kreft - General Manager More 

Senior Contributor
42 reviews 42 reviews
16 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 19, 2015

Really enjoyable stay. Comfortable hotel, great bed, patient and helpful staff. The bar and restaurant might be considered pricey, but they got the service, cleanliness and food right this time a clear improvement. Fast and efficient check out, the way it should be. I'll be back.

Was this review helpful? Yes 1
CrowneHotel, General Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear Sjainslie, Thank you for taking the time to recommend and review our hotel. It was a pleasure to read your excellent feedback. We are already looking forward to welcoming you again soon. Kind regards, Edward Kreft More 

Lausanne
2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed April 15, 2015

I arrived early at this hotel and was told that we had to wait until 3pm for check-in. I understood that this was because they had been sold out the night before and rooms were not available. I could understand this. However we also tried checking in at 1pm and 2pm and saw others trying to check in at 2:30... More 

Was this review helpful? Yes 1
CrowneHotel, General Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear Thomas M, I acknowledge your comments and whilst check-in on most days is only available at 3 PM, we do not stand for arrogance nor not living up to guests expectations at this hotel. I truly hope that there is a way to rectify this situation before your departure and that we will get the chance to show our... More 

Bengaluru (Bangalore), India
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 15, 2015

loved the stay , nice comfy bed and close to the airport , they have a shuttle every 20 minutes from and to the airport. You can walk to a quaint village centre nearby and enjoy some great Belgian beer and waffles. Simply clean and comfy

Was this review helpful? Yes 1
CrowneHotel, General Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear Prameh, Thank you for taking the time to review and recommend our hotel. We enjoyed reading your excellent comments and we are already looking forward to welcoming you soon again. Kind regards, Edward Kreft More 

Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed April 10, 2015

My eleven-year-old son was quite impatient to check in on our last night in Europe. Staff member Marie Balzer, who was assisting us at the check-in desk, engaged him directly in conversation which settled him down and set the tone for a restful evening at the end of a long day. Nice room and amenities, my son took more photos... More 

Was this review helpful? Yes
CrowneHotel, General Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear Marc W, Thank you for taking the time to review our hotel. We are very happy with the nice score you gave us and the wonderful comments you've written down. We are already looking forward to welcoming you soon again. Kind regards, Edward Kreft More 

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