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Crowne Plaza Hotel Brussels Airport

#1 of 11 Hotels in Diegem
Certificate of Excellence
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Da Vincilaan 4, Diegem 1831, Belgium
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Crowne Plaza Hotel Brussels Airport
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720 Reviews from our TripAdvisor Community

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Chester, UK
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed yesterday NEW

My room here was very good and they gave me a great dinner. I was hoping to use the leisure facilities but didn't have time. I got there via an easy bus transfer from the airport. The only slight negative was having to wait a while to get a taxi to my destination the next morning.

Helpful?
Thank JonKwan
Bath, United Kingdom
Level Contributor
3 reviews
4 of 5 stars Reviewed 1 week ago

Overall quite good. However, it was very busy and the layout where there is no floor between the bar and the restaurant mean it's quite noisy. There were also only two members of staff at the bar meaning long waits for service. I also had to queue for checkout in the morning. However, food was good, good selection of beer... More 

Helpful?
Thank Herder71
CrowneHotel, General Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear Herder71, Thank you for taking the time to review your stay with us. I do appreciate your honest feedback and I would like to apologize for the waiting time you experienced. I hope we will be able to welcome you back soon. Best regards, Edward Kreft - General Manager More 

Kent
Level Contributor
165 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

My Company held a two day conference nearby so we used the hotel for our stay. All in all I felt the hotel met our needs entirely and on that basis we will use it again for our organised corporate events. Our hotel events coordinator Charles did a good job. Positives - Good airport location. - Check in was efficient.... More 

Helpful?
Thank KentEnglander
CrowneHotel, General Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear KentEnglander, Thank you for choosing our hotel as the venue for your corporate event and for sharing your honest feedback with us. This is very valuable and will certainly be shared with our team. I do hope we will be able to welcome you back soon to host another event for you in the future. Kind regards, Edward Kreft More 

London, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

very nice hotel to stop over after a long flight next to the hotel. food is very good. service is good staff are very helpful. very good choice of food.breakfast was nice. the beds are very comfortable and i had a good sleep. free airport shuttle

Helpful?
Thank subenbran
CrowneHotel, General Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear subenbran, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Edward Kreft - General Manager More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago via mobile

Let's get the positives out of the way. Ambience is positive, hotel appears well designed, check in (this time) was efficient, bedroom well presented and comfortable. There is a clear sense that the restaurant staff do care....however... Negatives: Vastly aspirational pricing for the service on offer....this week ca. €200 per night, next week pricing offered at €300+ (I will decline)... More 

Helpful?
Thank Mip27
CrowneHotel, General Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear Mip27, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of... More 

Lisbon, Portugal
Level Contributor
3 reviews
2 of 5 stars Reviewed 3 weeks ago

This hotel has everything to be a top notch airport hotel… except the staff. Very good location, good rooms and overall nice and modern building. What absolutely ruined the experience was the majority of the staff (especially management) with only one or two exceptions working in the bar next to reception which had one very friendly girl named Africa whom... More 

Helpful?
Thank João d
CrowneHotel, General Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear Joao d, Thank you for taking the time to review our hotel. I appreciate your feedback and as always, we do every effort to rectify any concerns as we mentioned to you before. It would be our pleasure to host your business again in the future and show you the 4-star quality and service we are known for. Best... More 

Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed here Dec 2015 on the way to Austria and then again on our way home a week later. This is a very nice hotel, friendly staff and very nice rooms with an excellent breakfast including smoked salmon and fresh orange juice you squeezed yourself plys the most deliciously fresh croissants. We come from Wales UK and if ever... More 

Helpful?
Thank susan h
CrowneHotel, General Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear Susan H, Thank you very much for taking the time to write such an excellent review about our hotel. I'm delighted you enjoyed your stay and the elaborate choice on our breakfast buffet so much. I'm already looking forward to welcoming you soon again. Kind regards, Edward Kreft More 

Peterborough, United Kingdom
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed January 1, 2016

My husband and I stayed here for two nights at start and end of a coach tour to Austria. We were very impressed with the high standard of accommodation and service provided. Would willingly stay there again.

Helpful?
Thank greyleader
CrowneHotel, Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear Greyleader, Thank you for reviewing our hotel and leaving such nice feedback. We hope to be able to welcome you again in the future. Kind regards, Edward Kreft More 

Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed December 28, 2015 via mobile

Perfect hotel if you need a place to stay near the Brussels airport, as we have on a number of trips. Free shuttle to and from the airport. Clean spacious rooms. Comfortable beds. Pristine bathrooms with separate shower and nice soaking tub. Friendly unobtrusive service. What more can you ask?

Helpful?
Thank PaminatorJ
CrowneHotel, Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear PaminatorJ, Thank you for reviewing our hotel and leaving such nice feedback. We hope to be able to welcome you again in the future. Kind regards, Edward Kreft More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed December 24, 2015 via mobile

The hotel is well located,very comfortable and serves an excellent buffet breakfast. My only complaint is the hefty charge for Internet. This basic service should be available free of charge in an upmarket hotel.

Helpful?
1 Thank CianForcier
Jolien V, Guest Relations Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear CianForcier, Thank you for reviewing our hotel and leaving such nice feedback. We do want to inform you that internet in our hotel is free of charge. We hope to be able to welcome you again in the future. Kind regards, Edward Kreft More 

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