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Crowne Plaza Hotel Brussels Airport

#1 of 11 Hotels in Diegem
Certificate of Excellence
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Da Vincilaan 4, Diegem 1831, Belgium
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1 room 1 guest
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Crowne Plaza Hotel Brussels Airport
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622 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (98)
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Dubai, United Arab Emirates
Level Contributor
95 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Spent a week there. Nothing to complain - service is good, food is nice, location is the best (assuming you need to be at the business park or airport - those are the only reasons you would chose this part of the city to stay anyway :)). A benefit for the hotel is the park nearby good for the view... More 

Was this review helpful? Yes
Jolien V, General Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear renatmin, Thank you for taking the time to share your experience with us. We appreciate your feedback about our gym and we are happy to see that you've enjoyed our hotel and the surroundings. I hope we will be able to welcome you back soon. Kind regards, Edward Kreft - General Manager More 

Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Nice clean and comfortable hotel. Main restaurant closed over weekend but bar food was very good and they have Leffe on tap. Nice outside seating by small lake. Would use again but very long two hour trip down to Spa Francorchamps for the race. Got back late Sunday night but getting food was no problem.

Was this review helpful? Yes
Jolien V, General Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear Jonh82, Thank you for taking the time to rate and review our hotel. We appreciate your feedback and hope to be able to welcome you again in the future. Kind regards, Edward Kreft - General Manager More 

Norwich, United Kingdom
Level Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 1 week ago

Loved this hotel, the room was huge with a king size bed, sofa, desk & chair for the business traveller & both a large bath & separate shower. We used this hotel as a base for a Newmarket coach tour over a long weekend & were at first concerned that it's location could be away from any bars & restaurants... More 

Was this review helpful? Yes
Jolien V, General Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear Barney44651, Thank you for taking the time to rate and review our hotel. We appreciate your feedback and we are happy to see that you've enjoyed our hotel and the local area of Zaventem. Hopefully we will be able to welcome you again in the future. Kind regards, Edward Kreft - General Manager More 

Fort Worth, Texas
Level Contributor
2 reviews
5 of 5 stars Reviewed 1 week ago

We stayed at the Crowne Plaza Hotel Brussels Airport last week. Our room was beautiful & very clean. The location was convenient to the airport, but still very quiet & had lovely park-like gardens. The breakfast buffet is unbelievably great...with a huge variety of tasty food to choose from. The staff was extremely helpful & friendly. Staff member Ninay went... More 

Was this review helpful? Yes
Jolien V, General Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear dfwtraveler2015, Thank you for taking the time to rate and review our hotel and sharing such wonderful feedback with us. I am sure you will make Ninay and Yolanda's day with the nice things you wrote about them. It is great to read that you've enjoyed our breakfast buffet and our park so much. Our entire team is already... More 

Sheffield, United Kingdom
Level Contributor
30 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Everything about this hotel just drips quality - from the staff, rooms, lifts etc. However the porterage service leaves something to be desired as we arrived late and so finished up carrying our own cases - but not the end of the world!. The rooms are large with two kingsize beds coupled with excellent bathroom facilities and in spite of... More 

Was this review helpful? Yes
Jolien V, General Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear Tyke4943, Thank you very much for your nice feedback. I really hope we can welcome you back soon in our hotel. Kind Regards, Edward Kreft - General Manager More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

No bar!!! And the restaurant food is limited and what they do have is very poor. Also very over priced. 25 for breakfast buffet, 61 for cheapest bottle of wine! Reception staff were friendly but big queues with only 1 staff member on at peak time. Rooms are fine. Overall this hotel is spoilt by the restaurant

Was this review helpful? Yes 1
Jolien V, General Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear Dave H, Thank you for taking the time to rate our hotel. I have read your comments with great attention and I they will be shared with our F&B Director as well for possible changes. I hope to be able to welcome you back in the future. Kind Regards, Edward kreft General Manager More 

Spain
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This four star hotel borders on a five star in many ways, not least because the customer service is generally excellent. - Reception staff helpful and welcoming. - Grand, light, spacious lobby (excellent first impression, and relaxing to sit in). - Room service not cheap but very good food, generous portions and children´s menu (under 10 years) was free. Room... More 

Was this review helpful? Yes
Jolien V, General Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear AnonymousSpain, Thank you for taking the time to rate our hotel and write such an outstanding review. I am delighted to read all your woderful feedback about our services, the quality of our food and our staff. I am already looking forward to welcoming you back soon. Kind regards, Edward Kreft - General Manager More 

Houston, Texas
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel lobby and rooms are quite spacious and well furnished. The location is great for business travelers as it is near the airport but easy access to downtown Brussels. The Zaventem train station is walking distance and there are some very good restaurants in Zaventem village. The garden and pond behind the hotel are quite beautiful and make an... More 

Was this review helpful? Yes
Jolien V, General Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear RamblingWreck1980, Thank you for taking the time to rate and review our hotel. It is great to read all your feedback about our facilities and our services. I hope we will be able to welcome you back soon. Kind regards, Edward Kreft - General Manager More 

Cortlandt Manor
Level Contributor
318 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Here for two day business stay. Friendly, helpful staff. Pluses: * Despite location close to airport, no problem with noise * Clean, modern hotel * Courtesy airport shuttle bus 3X per hour starting 6 am. No need to call. Look for Yellow Lane in bus area at airport * Location convenient to airport and short walk to NMBS/SNCB train (4€... More 

Was this review helpful? Yes
Jolien V, General Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear Aisleseat01, Thank your for taking the time to rate and review our hotel. We highly appreciate your detailed feedback about our services and facilities and are looking forward to welcoming you back soon. Kind regards, Edward Kreft More 

Sao Paulo, SP
Level Contributor
118 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We went by the festival Tomorrowland, so must of the hotels city were full. The charge of Eur28, for parking was an absurd! The breakfast wasn't so good (I am still waiting for my fried egg...). Room is very comfortable (not the pillows), mattres was how supposed to be! No pool (bad thing), and not so many options for the... More 

Was this review helpful? Yes
Jolien V, General Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear Erica_Eventos, Thank you for taking the time to review our hotel. I have read your comments and I already shared it with the concerned heads of departments. We always want to improve the quality of our services and your feedback is therefore valuable to us. We hope we can welcome you abck again for the festival next year, or... More 

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