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Novotel Brussels Airport

#4 of 11 Hotels in Diegem
GreenLeadersBronze level
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Da Vinci Laan 25 | Bedrijvenzone Diegem-Vuurberg, Diegem 1831, Belgium
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Novotel Brussels Airport
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Ranked #4 of 11 Hotels in Diegem
GreenLeadersBronze level
A recent review
3 of 5 stars reviewed 4 days ago
Pschon Sweden
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657 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Top Contributor
160 reviews 160 reviews
43 hotel reviews
178 helpful votes 178 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

Great having shuttle from airport, and it is very close, only 5 min away. Spacious Hotel with warm welcoming entrance. Only 2 guests to check-in, so little waiting to count on, late arriwal so I was tired and just wanted to go to bed, early flight next morning. But suddenly new guy showed up and started my check-in. But than... More 

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Denton, Texas
Top Contributor
51 reviews 51 reviews
28 hotel reviews
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Location is great, close to the airport. From the airport you can take a train to pretty much everywhere.. Antwerp, Brugge, Brussels Central Station, etc. so that is pretty convenient. Shuttle has a set schedule but it cannot always be 100% reliable. We were one of the lucky persons to arrive at the airport and see a sign to call... More 

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2 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

28 Family members travelled from London to Belgium. for a family members 1st memorial. Our experience started from the reception area; the staff were very efficient and friendly. The staff were excellent,polite and well informed. The room was stunning, clean and well equipped. FREE WiFi, excellent shower and closet space. The bed was out of this world in terms of... More 

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Adrian, Michigan
Top Contributor
1,438 reviews 1,438 reviews
190 hotel reviews
635 helpful votes 635 helpful votes
4 of 5 stars Reviewed 1 week ago

I was certainly happy enough with my stay at this hotel. The room size was decent, the facilities were comfortable and the staff were friendly and cooperative. The room rate was not at all bad considering the airport convenience and the prices of other properties in the area. I had a flight out of Brussels International late morning on a... More 

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Top Contributor
84 reviews 84 reviews
70 hotel reviews
83 helpful votes 83 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

I stayed at this hotel 2 nights. As almost all Novotel in Europe, rooms are exactly the same: very basic furniture ( designed 20 years ago...), "almost clean", very tired infrastructure and terrible "free" internet ( wifi is free but doesn't wotk !). Novotel is one of the chain that I have always tried to avoid as everything seems to... More 

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Stockholm, Sweden
Senior Contributor
32 reviews 32 reviews
26 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed for one night only, having an early morning flight from Brussels. The check in went well and the front desk staff was very friendly and also multilingual, a nice touch is that they have flags of the languages they speak on their name tags... The room was clean, but divided toilet and shower area and no faucet in the... More 

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Luxembourg City, Luxembourg
Top Contributor
131 reviews 131 reviews
125 hotel reviews
106 helpful votes 106 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Before I go into the details of this hotel review there is the "bottom line" to any hotel review. "Would I Stay here again?" My answer for this hotel is "No". Incredibly Average is how I would describe this hotel. I get the feeling that they depend on the fact that they are so close to the Brussels Airport and... More 

Was this review helpful? Yes 1
13 reviews 13 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

160 EUR per night (1pax/room) should deserve at least an excellent breakfast, that is not the case. Just regular. Free wifi at a max. speed of 1Mbit, so a bit disapointing. High spped connection vailable by ethernet cable at a very high price. I'll try others in the area the next time. Clean room, what less ?

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Chicago, Illinois
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed 3 weeks ago

This review describes the booking, check-in processes and disingenuousness at this hotel (distances listed herein are per google maps). A colleague and I had two prepaid rooms requested with a late arrival. I selected that hotel because it is very close to the airport, it looked new and modern and customer seem to give it a high rating when they... More 

Was this review helpful? Yes 2
Top Contributor
161 reviews 161 reviews
150 hotel reviews
96 helpful votes 96 helpful votes
5 of 5 stars Reviewed February 18, 2015

The hotel is 5 minutes from the airport and free shuttle service is provided. Very friendly service and very fast check-in. Quiet rooms, large, very functional. `What are the most important in the hotel - the bed and bedding - up to a comfortable bed and a maximum fine linen. The whole cause that we are able to relax copper... More 

Was this review helpful? Yes 1
patrick m, General Manager at Novotel Brussels Airport, responded to this review
Google Translation

Beste Klant, Wij stellen uw opmerkingen over uw verblijf in NOVOTEL BRUSSELS AIRPORT erg op prijs. Uw opmerkingen zullen wij... More 

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