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Ibis Brussels Airport

3.0 of 5
Bessenveldstraat 17, Diegem 1831, Belgium
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Ibis Brussels Airport
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Ibis Brussels Airport
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370 reviews from our community

Traveler rating
    27
    129
    147
    48
    19
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29
100
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171
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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    (71)
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Senior Contributor
39 reviews 39 reviews
13 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Generally not too bad but... shuttle connection to the airport quite fast reception service but very cold in contact . you get the feeling that if any problem occurs they do not help much ( maybe it is just an impression) room rather used but still acceptable advantage free Internet snack and drink machine in the reception hall not noisy... More 

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NilsPicqueur, deputy manager at Ibis Brussels Airport, responded to this review

Dear mister Michal G Thank you for taking the time to tell us about your experience at the ibis Brussels Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to... More 

The Hague
Top Contributor
73 reviews 73 reviews
34 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Stayed here many times whilst attending meetings in the businesses and HQs nearby. Compared with other hotels in the area, I have always found this hotel good value and reliable. The hotel is functional, clean (at least it always has been when I have stayed there), with friendly polite staff... And a little bar that provides a location for a... More 

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NilsPicqueur, Deputy Manager at Ibis Brussels Airport, responded to this review

Dear Sir, We very much appreciate your comments regarding your stay at the ibis Brussels Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

New Delhi, India
Senior Reviewer
6 reviews 6 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 13, 2015

Spent three nights there during my last visit to Brussels and stayed in this hotel. Staff was nice & courteous and best part they could speak english. Rooms were clean and food at ground floor restaurant is good. I was also able to find few options in veg food as well

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Antwerp
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 2, 2015

As usual in the Brussels area friendly staff is not available but the hotel is okay. Beds are good, rooms pretty clean. Extra chair and little sitting corner that can be used as desk doesn't make the room larger but is a nice extra. Breakfast (buffet) was okay. The shuttle to the Airport and free Wi-Fi makes it all extra... More 

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Thane, India
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 29, 2015

This hotel is very well located and in the close proximity of the Airport. The rooms are typical modern Ibis which are not that spacious but are quit cozy. My room had two single beds, was clean and well maintained. It has a small bathroom with toilet, wash basin, shower cubicle and hair dryer. But to my surprise there was... More 

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Sibiu, Romania
Contributor
13 reviews 13 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 26, 2015

The room was ok but with old look. The hitting system doesn't work properly. The staff knows english and they was polite. The towels had a bad smell and didn't look so clean and white. Almost OK but next time i will choose another place to stay.

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NilsPicqueur, deputy manager at Ibis Brussels Airport, responded to this review

Dear madam Elena V, Many thanks for your reaction on TripAdvisor, your invaluable comments are very important tu us as they allow us to maintain the high standards of quality, service and comfort for which Ibis Airport is renowned. We hope you will give us the opportunity of welcoming you again very soon. Kind regards Nils Picqueur Deputy Manager More 

1 review
2 of 5 stars Reviewed January 19, 2015

Room is old, staff is unfriendly and lazy, 50 euros for disgusting dinner ... Waiting for it for 2 hours. Food is not fresh, nothing fresh! Room smells simply bad! Hitting does not work properly even its not that cold outside. Not a good experience at all

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NilsPicqueur, deputy manager at Ibis Brussels Airport, responded to this review

Dear madam Evgenia O I would like to start by thanking you for taking the time to write a review of Ibis Airport on TripAdvisor. It is with much regret we read about the unfortunate circumstances of your recent stay at our hotel. We sincerely hope that this experience will not impair your confidence in Ibis Airport and that you... More 

Brisbane, Australia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
4 of 5 stars Reviewed January 14, 2015 via mobile

The Ibis Airport is in the perfect location for short stop overs in Brussels. And with the complimentary shuttle bus to and from the Airport just adds to the hassle free experience. I transited through Brussels on a Sunday and easily found the Ibis bus on the lower level of the Airport. My wait was only 20 mins for the... More 

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NilsPicqueur, deputy manager at Ibis Brussels Airport, responded to this review

Dear mister Steve A. We very much appreciate your comments regarding your stay at the ibis Brussels Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Sao Paulo, SP
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 12, 2015

Consider staying here if the proximity to the airport is important for you. It is a short ride from the International Airport in Brussels and there are free shuttles from and to the hotel. The restaurant, however, is very high-priced for what is offered there.

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