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All 11 Diegem hotels

Ibis Brussels Airport

3.0 of 5 Hotel   |   Bessenveldstraat 17, Diegem 1831, Belgium
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Ranked #8 of 11 hotels in Diegem
A recent review
3 of 5 stars reviewed 1 week ago
pamspit devon
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296 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
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English first
devon
2 reviews
3 of 5 stars Reviewed 1 week ago

I stayed at this hotel for 2 nights with a party of 49. Beds and rooms lovely and comfy but breakfast was a sham on our first morning. They ran out of plates, bowls and mugs because staff let the crockery build up on the shelves rather than wash and replace them. We were told it was because too many... More

Was this review helpful? Yes
NilsPicqueur, deputy manager at Ibis Brussels Airport, responded to this review

Dear, Thank you for taking the time to tell us about your experience at the ibis Brussels Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest... More

Sneek, The Netherlands
Senior Contributor
29 reviews 29 reviews
29 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The Ibis Brussels Airport is another practical Ibis hotel. The lobby was nicely updated, as was the breakfast area. The hallways and my room however were a little outdated. Check-in was quick and friendly. The room itself was good for my one night and was clean, as was the bathroom. It was however quite noisy, with lots of (eastern Europeans)... More

Was this review helpful? Yes
NilsPicqueur, deputy manager at Ibis Brussels Airport, responded to this review

Dear mister Anton Homma, We are delighted to read that you had an excellent stay and enjoyed our recent renovations at the groundfloor of our hotel. And yes, indeed, some of the groups are very vibrant. The Ibis strives to maintain the high standards of quality, service and comfort and therefore you could use also the bathroom door as a... More

Middlesbrough, United Kingdom
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed for one night after a late flight into Brussels. The gentleman who checked us in was very friendly and helpful and spoke good English. The room was a good size, as was the bathroom, and the bathroom door opened out into the room, acting as a second barrier to the noise of the corridor, which was ingenious! Didn't visit... More

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NilsPicqueur, deputy manager at Ibis Brussels Airport, responded to this review

Dear rachiikins We were thrilled to read your 4 stars review of our IBIS hotel on TripAdvisor and we hope to see you back very soon! Many thanks and kind regards Nils Picqueur Deputy Manager More

Marrakech
Contributor
11 reviews 11 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed here for one night and it was cheap and comfortable. Rooms were small but clean, the hotel next door has a restaurant/bar. Nothing around the hotel tho, so that restaurant is the only choice. We had a shuttle to the airport that was complementary from the hotel.

Was this review helpful? Yes 1
NilsPicqueur, deputy manager at Ibis Brussels Airport, responded to this review

Dear madam Carlatkd, It was with great pleasure that we read your positiv feedback on TripAdvisor. Your comments inspire us to strive harder in servicing our guests, therefore is your feedback of great value for us. Many thanks for your continuous support and hope to welcome you again very soon. Kind regards, Nils Picqueur Deputy Manager More

Nysa
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 6, 2014

We were there with a group of tourists. Nice place, the rooms are clean, stuff is helpfull. Not far from the bus stop to go to the city centre. The stuff is helpful. The breakfast menu is adequate to satisfy the appetite but there was some problems with black coffee. Good price for this place, not expensive.

Was this review helpful? Yes
NilsPicqueur, deputy manager at Ibis Brussels Airport, responded to this review

Dear mister "KJMMP", We are pleased to read that you and the group had an enjoyable stay in our hotel. It is encouraging as our guest's satisfaction is our primary concern. I would like to end by saying that it was a pleasure to serve you at Ibis Airport and we hope to see you again soon. Many thanks and... More

Siemiatycze, Poland
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 2, 2014

The service at this hotel is the pinnacle of incompetence. Instead of money on my card and the account stay, they took it, and then I paid cash for the stay. Three weeks fighting for a refund of my money and there is no effect. This is a big scandal. No one in my company already does not stop there.... More

Was this review helpful? Yes 1
NilsPicqueur, deputy manager at Ibis Brussels Airport, responded to this review

Dear mister Kristof1965 Thank you for informing us about your problem. If you could kindly find the time to send me the exact details of your stay so I can investigate the issue. Many thanks for your comprehension and reaction. Nils PIcqueur Deputy Manager More

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Additional Information about Ibis Brussels Airport

Address: Bessenveldstraat 17, Diegem 1831, Belgium
Location: Belgium > Flanders > Flemish Brabant Province > Diegem
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ibis Brussels Airport 3*
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Also Known As:
Ibis Brussels Airport Hotel Diegem
Ibis Hotel Brussels Airport

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Amenities

Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Wheelchair access Airport Transportation
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Official Description (provided by the hotel)
The Ibis Brussels Airport hotel is located in Diegem, 8 km from the centre of Brussels, 5 km from the European HQ district and 3 km from the airport (free shuttle service available from 6am to 11pm). The hotel is in the centre of the business district and near the NATO headquarters. Book one of our 96 rooms and make use of our facilities, two meeting rooms, a restaurant with traditional Belgian cuisine, a bar open 24hrs and private outdoor parking. Business guests will appreciate use of WiFi Internet. ... more   less 
Number of rooms
98

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  • Can tickets for local attractions be purchased at the front desk?
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  • At what time does the pool open each day?

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