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All 11 Diegem hotels

Ibis Brussels Airport

3.0 of 5 Hotel   |   Bessenveldstraat 17, Diegem 1831, Belgium
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Ibis Brussels Airport
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45%
Ranked #8 of 11 hotels in Diegem
A recent review
3 of 5 stars reviewed 1 week ago
chiavarols Bologna, Italy
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  • Reviews (288)
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288 people have reviewed this hotel

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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Nysa
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were there with a group of tourists. Nice place, the rooms are clean, stuff is helpfull. Not far from the bus stop to go to the city centre. The stuff is helpful. The breakfast menu is adequate to satisfy the appetite but there was some problems with black coffee. Good price for this place, not expensive.

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NilsPicqueur, deputy manager at Ibis Brussels Airport, responded to this review

Dear mister "KJMMP", We are pleased to read that you and the group had an enjoyable stay in our hotel. It is encouraging as our guest's satisfaction is our primary concern. I would like to end by saying that it was a pleasure to serve you at Ibis Airport and we hope to see you again soon. Many thanks and... More

Siemiatycze, Poland
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

The service at this hotel is the pinnacle of incompetence. Instead of money on my card and the account stay, they took it, and then I paid cash for the stay. Three weeks fighting for a refund of my money and there is no effect. This is a big scandal. No one in my company already does not stop there.... More

Was this review helpful? Yes 1
NilsPicqueur, deputy manager at Ibis Brussels Airport, responded to this review

Dear mister Kristof1965 Thank you for informing us about your problem. If you could kindly find the time to send me the exact details of your stay so I can investigate the issue. Many thanks for your comprehension and reaction. Nils PIcqueur Deputy Manager More

Budapest, Hungary
Contributor
17 reviews 17 reviews
9 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed June 16, 2014

We spent one night here, everything was OK. Cozy bar, worthy to have a drink. Our room was clean and equipped with air condition. It is a bit difficult to get there with public transport. Easiest way is to take bus 21 or bus 12 from Shuman station (direction: Airport) and get off at Bourget station (one station before the... More

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NilsPicqueur, deputy manager at Ibis Brussels Airport, responded to this review

Dear mister Biyadh00, First of all I would like to thank you for your positive review on TripAdvisor. I was delighted to read that you enjoyed our cozy, renovated bar. Your comments inspire us to strive harder in servicing our guests. We look forward to welcoming you again. Many thanks Nils Picqueur Deputy Manager More

Toronto, Canada
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed June 16, 2014

The restaurant staff has got to be the worst staff I've ever encountered at a hotel before. When I sat myself down at the bar, it took 10 minutes for this incredibly rude wait staff to come by the bar who completely ignored me. I had to ask if the kitchen was open to which she responds that it is... More

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NilsPicqueur, deputy manager at Ibis Brussels Airport, responded to this review

Dear ws227, It is with sincere regret that we note your dissatisfaction with our service and that you consider our room to be too small. We sincerely hope that this experience will not impair your confidence in the Ibis network and we will take swift actions to ensure this does not happen again. Sincerely, Nils Picqueur Deputy Manager More

Budapest, Hungary
Contributor
12 reviews 12 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed June 16, 2014

This hotel is ideal for a short stay in Brussels (maximum 2-3 days), especially when you leave the city from Brussels Airport. It is very close to the airport and a free bus transfer is available right from the hotel entrance to the airport (fee is included in the room price). It is far from the centre of Brussels and... More

Was this review helpful? Yes 1
NilsPicqueur, deputy manager at Ibis Brussels Airport, responded to this review

Dear madam Filitheyo, We would like to thank you for choosing our hotel as your accommodation choice during your recent visit. Your invaluable comments are very important to us as they allow us to maintain the high standards of quality, service and comfort for which Ibis Airport is renowned. We thank you very much for your patronage and look forward... More

San Diego, California
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed June 5, 2014

I went there late at night after my flight was delayed. (be aware: yhe cab ride is incredibly expensive) the hotel is of poor quality the staff is not particularly friendly and the room are less than average. The worst for me was that right next to it there is a IBIS budget which is half (yes half) the cost... More

Was this review helpful? Yes 1
NilsPicqueur, deputy manager at Ibis Brussels Airport, responded to this review

Dear mister Mehrich Thank you for taking the time to tell us about your experience at the ibis Brussels Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.... More

mumbai
Top Contributor
70 reviews 70 reviews
52 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed May 29, 2014

We got a very good rate at the Ibis at Diegem. Rooms are good, small but well laid out. The bathroom door doubles up to close the bedroom to provide sound proofing in case of traffic in the corridor. One of the only places which does not have tea/coffee making facility in the room. OK you can get a coffee... More

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NilsPicqueur, deputy manager at Ibis Brussels Airport, responded to this review

Dear mister rudetravel, May I offer my sincere thanks for your kind comments about your stay at Ibis Airport on TripAdvisor. This will certainly motivate our teams to keep up the good work. I would like to end by saying that it was a pleasure to serve you and we hope to see you again soon. Kind regards Nils Picqueur... More

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Additional Information about Ibis Brussels Airport

Address: Bessenveldstraat 17, Diegem 1831, Belgium
Location: Belgium > Flanders > Flemish Brabant Province > Diegem
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ibis Brussels Airport 3*
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Also Known As:
Ibis Brussels Airport Hotel Diegem
Ibis Hotel Brussels Airport

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Amenities

Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Wheelchair access Airport Transportation
Hotel Class
Official Description (provided by the hotel)
The Ibis Brussels Airport hotel is located in Diegem, 8 km from the centre of Brussels, 5 km from the European HQ district and 3 km from the airport (free shuttle service available from 6am to 11pm). The hotel is in the centre of the business district and near the NATO headquarters. Book one of our 96 rooms and make use of our facilities, two meeting rooms, a restaurant with traditional Belgian cuisine, a bar open 24hrs and private outdoor parking. Business guests will appreciate use of WiFi Internet. ... more   less 
Number of rooms
98

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