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All 11 Diegem hotels

Ibis Brussels Airport

3.0 of 5 Hotel   |   Bessenveldstraat 17, Diegem 1831, Belgium
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Ibis Brussels Airport
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47%
Ranked #8 of 11 hotels in Diegem
A recent review
4 of 5 stars reviewed 2 weeks ago
AngeloCostaRosa Riga, Latvia
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266 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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Riga, Latvia
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Being the second time on this IBIS, i saw some improvements since my last stay. The restaurant now was open, and on my previous stay i needed to go to another hotel nearby to have dinner. Male receptionist very helpful and very good professional.

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NilsPicqueur, deputy manager at Ibis Brussels Airport, responded to this review

Dear mister Angelo Costa Rosa, On behalf of the hotel team, we would like to thank you for choosing our hotel again as your accommodation choice during your recent visit. We are most concerned with the satisfaction of our guests and your positiv feedback is of great value to us. Your kind words have been passed on to our team... More

Mumbai, Maharashtra, India
Senior Contributor
24 reviews 24 reviews
21 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed here for one night; it is ok, near to airport and hotel provides free shuttle. Pros: Proximity to airport, free shuttle service at reasonably good frequency. Cost optimum, Breakfast spread and taste was good. Cons: When I reached at around 2:00 PM; the restaurant was closed; this was quite a suprise and forced me to look somewhere outside.... More

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NilsPicqueur, DEPUTY MANAGER at Ibis Brussels Airport, responded to this review

Dear Mandarkelkar, Thank you for your review on TripAdvisor and your positiv comments. May I politely inform you that the opening hours of our restaurant are mentioned on our website and that we offer a varieted snackmenu 24/24 and 7/7 when the restaurant is closed. We hope that the experience will not alter your confidence in our hotel and that... More

Auckland Region, New Zealand
Senior Contributor
45 reviews 45 reviews
36 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We were welcomed at the hotel by a male receptionist, very professional and friendly. The hotel is clean, well located for guests coming by car. The price is OK, not cheap and not expensive. The only negative remark is an Arabic looking middle aged male bartender which was working in the bar right behind the reception. This man should NEVER... More

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NilsPicqueur, Deputy Manager at Ibis Brussels Airport, responded to this review

Dear sir De Vries, I would like to start by thanking you for taking the time to write a review of our hotel on TripAdvisor. It is through feedback such as yours that we are able to maintain the quality of our service On behalf of the hotel team, once again we wish to thank you for your continuous support... More

paris
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Restaurant of the hotel: poor organization: After having been waiting 10minutes that somebody takes my order, one guy brought me bred, I told him "I'm ready to order", and he told me "I don't take orders, it's my colleague" and he showed me his colleague, 20m away, editing the bills for about 5 customers!! In addition, very limited choice, if... More

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NilsPicqueur, deputy manager at Ibis Brussels Airport, responded to this review

Dear mister Bertrand K, Your invaluable comments are very important to us as they allow us to maintain the high standards of quality and service. I have taken swift action to ensure this does not happen again. May I politely inform you that our restaurant menu has a "green corner" where you can find healthy balanced meals, such as salads... More

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 weeks ago

The main reason to choose this hotel is its proximity to the Brussels airport. Unfortunately, although I stayed there only one night, I have to admit it wasn’t pleasant experience do to several factors: - flushing mechanism in the toilet almost did not work (I had to press it several times until it finally was engaged) - upon my arrival... More

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NilsPicqueur, deputy manager at Ibis Brussels Airport, responded to this review

Dear mister Tomasz Kozakowski, Thank you for taking the time to tell us about your experience at the ibis Brussels Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to... More

Vancouver, Canada
Contributor
18 reviews 18 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed March 9, 2014

I'm staying here right now and the Internet is really bad. I was told it was because it was the evening and many people were using it at the same time but I expect better. Otherwise the hotel is a great budget choice if you need to be close to the airport with a shuttle.

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NilsPicqueur, deputy manager at Ibis Brussels Airport, responded to this review

Dear MKL W, Many thanks for your reaction on TripAdvisor. We are pleased to read that you had an enjoyable stay in our hotel nearby the Airport. We regret that our Free Wifi did not meet your expactations. However, we were very pleased to read that your appreciated our type of Airporthotel and also the free shuttle service that we... More

The Hague, The Netherlands
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 2, 2014

Largely as expected from the IBIS chain, one point to note is that the hotel has smoking rooms as well and I didn't realise that i had been given one till i entered the room. Luckily i was able to switch back to a non-smoking one, surprising as i am an accor member as well and they possibly should have... More

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NilsPicqueur, Deputy Manager at Ibis Brussels Airport, responded to this review

Dear tanvir70, We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. We look forward to welcome you very soon. Kind regards, Nils Picqueur Deputy Manager More

Brasov, Romania
Contributor
20 reviews 20 reviews
15 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 27, 2014

Stayed in this hotel for a night during my return trip to Romania in 2007. The hotel is close to airport and lives up to the reputation of the ibis chain. Rooms are reasonably sized, small but convenient It is fully equipped to meet the needs of the transit passengers Above all, the hotel has very good complimentary bus services... More

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H5247GM, General Manager at Ibis Brussels Airport, responded to this review

Thank you fot writting your comments on the site. It's very important for us. Best regards More

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Additional Information about Ibis Brussels Airport

Also Known As:
Ibis Brussels Airport Hotel Diegem
Ibis Brussels Airport Hotel
Ibis Hotel Brussels Airport
Address: Bessenveldstraat 17, Diegem 1831, Belgium
Location: Belgium > Flanders > Flemish Brabant Province > Diegem
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #8 of 11 hotels in Diegem
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ibis Brussels Airport 3*
Official Description (provided by the hotel):
The Ibis Brussels Airport hotel is located in Diegem, 8 km from the centre of Brussels, 5 km from the European HQ district and 3 km from the airport (free shuttle service available from 6am to 11pm). The hotel is in the centre of the business district and near the NATO headquarters. Book one of our 96 rooms and make use of our facilities, two meeting rooms, a restaurant with traditional Belgian cuisine, a bar open 24hrs and private outdoor parking. Business guests will appreciate use of WiFi Internet. ... more   less 
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