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All 11 Diegem hotels

Ibis Brussels Airport

3.0 of 5 Hotel   |   Bessenveldstraat 17, Diegem 1831, Belgium
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Ranked #8 of 11 Hotels in Diegem
A recent review
4 of 5 stars reviewed 2 weeks ago
Paul_Mastersrl Halifax, United Kingdom
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324 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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A TripAdvisor Member
1 of 5 stars Reviewed 2 weeks ago

If you can...forget this...this is not a hotel... small rooms with door betwen the rooms? Are you serious? For aprox.100 euro you can get much,much better only 100 meters further..holliday inn or in the city even better.... once more....forget it stuff was terrible,they are there for you ...not other way around... I stay only one night because I didnt now....in... More

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
NilsPicqueur, deputy manager at Ibis Brussels Airport, responded to this review

Dear mister Thank you for taking the time to tell us about your experience at the ibis Brussels Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please... More

Sechelt, Canada
Top Contributor
56 reviews 56 reviews
14 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed October 4, 2014

We spent 2 nights here last week and it worked for us. There are no restaurants or shops anywhere near here so unless you take the shuttle to the airport you pretty much don't have a choice in where you can dine. We arrived on a Sunday where the restaurant was closed so you we had to order from the... More

Was this review helpful? Yes
NilsPicqueur, dputy manager at Ibis Brussels Airport, responded to this review

Dear Joh_Joh_Bean, On behalf of the hotel team, once again we wish to thank you for your continuous support and your positiv reaction on TripAdvisor. We ar most concerned with the satisfaction of our guests and your feedback is of great value to us. Your kind words have been passed on to our team and in particular our barmaid who... More

Bettendorf
Top Contributor
127 reviews 127 reviews
79 hotel reviews
116 helpful votes 116 helpful votes
3 of 5 stars Reviewed September 21, 2014

Friendly check-in, rooms are small, functional, plain decor, very clean bathrooms and stylishly fitted.Wafer thin bath towels. Free WiFi and strong signal. Headed for dinner, they close at 10 pm, we arrived around 9:40 pm, arrogant hostess told us restaurant was closed. Complained to front desk, gentleman was kind enough to challenge the hostess, what ensued was a heated discussion... More

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NilsPicqueur, deputy manager at Ibis Brussels Airport, responded to this review

Dear Sir, We take pride in our cleanliness and attention to details in our rooms and public areas, so many thanks for your positiv reaction, I will pass on your kind words to our housekeeping team. This will certainly motivate them to keep up the good work. Next to that I truly regret that we didn't handle things better at... More

istanbul
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed September 17, 2014

I have been for a one nıght Ibıs.Arrıved so late and leave early.Specıally C/ın perıod awful.When we arrıved 35 pax group have to wait more than 20 mınutes.There is only clerk at receptıon.Also they have to smıle more...If they ınterest about guest satısfactıon...

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NilsPicqueur, deputy manager at Ibis Brussels Airport, responded to this review

Dear traveller6835, Thank you for taking the time to tell us about your experience at the ibis Brussels Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please... More

Senior Contributor
22 reviews 22 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed September 7, 2014

This hotel is close to the Zaventem airport and provides budget accomodation for short stays. Not recommended for tourists, since well distant from the center and taxi (20 mins) is necessary, since there are no shops/restaurants at walking distance. Sometimes taxi drivers have problems in finding the way to the hotel. Rooms are clean but very small, no problems with... More

Was this review helpful? Yes 1
NilsPicqueur, deputy manager at Ibis Brussels Airport, responded to this review

Dear mister CarloJP We would like to start by thanking you for taking the time to write a review of Ibis Brussels Airport on TripAdvisor. Your comments inspire us to strive harder in servicing our guests. Many thanks and we hope to see you back soon. Kind regards Nils Picqueur Deputy Manager More

devon
2 reviews
3 of 5 stars Reviewed August 19, 2014

I stayed at this hotel for 2 nights with a party of 49. Beds and rooms lovely and comfy but breakfast was a sham on our first morning. They ran out of plates, bowls and mugs because staff let the crockery build up on the shelves rather than wash and replace them. We were told it was because too many... More

Was this review helpful? Yes
NilsPicqueur, deputy manager at Ibis Brussels Airport, responded to this review

Dear, Thank you for taking the time to tell us about your experience at the ibis Brussels Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest... More

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Additional Information about Ibis Brussels Airport

Address: Bessenveldstraat 17, Diegem 1831, Belgium
Location: Belgium > Flanders > Flemish Brabant Province > Diegem
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ibis Brussels Airport 3*
Number of rooms: 98
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Also Known As:
Ibis Brussels Airport Hotel Diegem
Ibis Hotel Brussels Airport

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