This is the first time I have written anything negative on this website, but I feel compelled having just returned from Reslwirt hotel in Flachau, Austria.

I rang this hotel up to find out how much a room would cost - I was quoted 127 Euro for a night. The hotel is worth this amount so I stayed the night with my husband. On checking out I was landed with a bill of 117 Euro per person per night - 234 Euro per night. I questioned my bill and was given a new revised one. However, when I came to pay, the owner of the hotel tore up my re-negotiated bill, was very rude to me (including muttering under her breath at me in German, clearly no understanding of customer service) and ultimately held her ground until I paid the 234 Euro.

My tip is go elsewhere in Flachau - it's a beautiful place, amazing skiing, but there are much nicer, more affordable hotels around, where you can stay amongst pleasant staff, who know the value of good customer service. more