We arrived at 2 AM during the bad snow, the hotel had made very little effort to clear the paths apart from a narrow strip to the shuttle bus from the front door No good for the car park).
The room was OK, had been newly decorated and still had the horrible smell of gloss paint. The mattress kept shifting...
More
Reviewed November 14, 2009
Dear LFK
We appreciate the time you took to review your stay here at Hilton London Stansted Airport.
Please let me apologise for the snow in the car park, I would like to reassure you that the car park was treated prior to the snow, but the volume of snow experienced by us and throughout the region rendered this ineffective....
More
Firstly please note I didn't stay here myself, but rather booked a room for a friend who had missed the last flight out from Stansted. Being that she was understandably tired and upset, I made a note on the booking asking the staff to be nice to her, and she reports that she was given an exceptionally warm welcome and...
More
Dear Strollingplayer
Thank you for posting a review following your friends stay at Hilton London Stansted Airport.
I am pleased to read that she received a warm welcome from our reception team and that she was given an upgraded room. I have shared your kind comments with the team which were gratefully received.
We look forward to welcoming you both...
More
We are Hilton Diamond Members and stay in Hiltons and Conrads the world over and stayed at this one last week on route to Spain. The reception staff are the best, great smile, warm welcome, informative and our room was most cumfortable. Had dinner in the Restuarant and it was extremely nice and again, fantastic staff smiling and welcoming. On...
More
Dear TonynichollDiss
We appreciate the time you took to post a review following your stay at Hilton London Stansted Airport.
I am delighted that our reception team provided you with a warm welcome and that you found our rooms to be most comfortable.
Olga was delighted to receive your feedback following your experience in the Costa Coffee shop and is...
More
Very helpful staff, adequate comfortable rooms, good buffet breakfast, didn't use the pool. Very convenient for an airport stopover-the Pink Elephant parking service is excellent and very good value.
More
Dear jacquai
Thank you for your positive review following your stay at Hilton London Stansted Airport.
I am delighted that you found the staff to be helpful and that you found the hotel to be very convenient for your airport stopover.
We look forward to welcoming you back in the future.
Yours sincerely
Robert Watts
Hotel Manager
Robert.watts@hilton.com
More
This hotel has so many benefits. We picked it as we had a 10am flight & coming from Nottingham with a 5 week old baby we wanted somewhere close to the airport. Hotel check in was fast & staff were friendly. The room was clean, warm & comfortable, with modern furnishings. There were the usual products in the bathroom &...
More
Dear Sullyship
We appreciate the time you took to post a review following your stay at Hilton London Stansted Airport.
Firstly I would like to apologise that our team did not offer you a cot at check in for your baby. This has been addressed with the team as it is important to us to ensure that we are accommodating...
More
pleasant, friendly and comfortable. breakfasts are pretty good and the hotel is good value
More
Dear Russelld49
Thank you for your review following your stay at Hilton London Stansted Airport.
The team were delighted that you found they to be pleasant and friendly and that you found the hotel to be good value for money.
We look forward to welcoming you back in the future.
Yours sincerely
Robert Watts
Hotel Manager
Robert.watts@hilton.com
More
I stayed for two nights recently. The food from room service was cold and very average the internet access is poor if you want to relax on the bed with a laptop, the cable is too short and coverage wasn't great (no WIFI in the rooms).
The receptionist couldn't have been more helpful and the bed was comfortable.
Don't open...
More
Dear Bubblygirl82
We appreciate the time you took to review your stay at the hotel.
I am glad to hear you found the staff helpful and the bed to be comfy.
I was concerned to learn that the food you received from room service was cold. My Head Chef joins me in expressing our sincere apologies as this level of...
More
Grab the 6 minute shuttle bus from the hotel to the hotel (runs every half hour for £2). The hotel seemed as though it was an old Travelodge (layout etc) with the Hilton branding. Comfy beds although the duvets were very hot during the night. The TV did not work although that did not matter to us (reported to reception...
More
Dear Arubiadebs
Thank you for the time you took to write a review following your stay at Hilton London Stansted Airport.
I am sorry that the television in your room was not working and that you found the duvets to be too hot. There is absolutely no excuse for televisions not to be in full working order and I would...
More
We came from london late saturday night and had booked a quick sleepover, leaving for home early the next morning. The shuttle service from Standsted Airport is really good, service was fine and it all went very well.
I would definitely use the hotel again!
More
Dear RasmusTT
Thank you for your review following your stay at Hilton London Stansted Airport.
I am delighted that your stay went well and you found it ideal for a stopover between your flights and that you found the shuttle bus service to be good.
We look forward to welcoming you back to the hotel in the future.
Yours sincerely...
More
Firstly when we arrived we had breakfast which was badly cremated. And half of the items on offer was not available. Like black and white puddings, fried eggs, beans, the hash browns must have been there since start of breakfast @ 7am. The sausages took me so long to digest that I drank 4 glasses of orange juice, the tomatoes...
More
Dear Salty49
Thank you for the time you took to review your stay at Hilton London Stansted Airport.
I believe that we have been in touch with you to rectify this following the feedback you left during your stay. However, should this not be the case then please contact me at the hotel directly in order to resolve this.
This...
More
851 Reviews
398 Reviews
104 Reviews
