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Hilton Strathclyde

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Phoenix Crescent Strathclyde Busine, Bellshill ML4 3JQ, Scotland
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Hilton Strathclyde
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Hilton Strathclyde
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612 reviews from our community

Traveler rating
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    104
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    33
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Surrey, UK
Top Contributor
88 reviews 88 reviews
50 hotel reviews
180 helpful votes 180 helpful votes
4 of 5 stars Reviewed yesterday NEW

We've stayed at the Hilton Strathclyde twice now, most recently en route to the Highlands for a family holiday. *What we like* - Received an email 24hrs prior to staying to "check-in online" and choose our room - never had this before, but was a great new feature - Easy parking - Toddler-friendly restaurant on-site, with high-chairs and a kids... More 

Was this review helpful? Yes
Leeds, United Kingdom
Top Contributor
138 reviews 138 reviews
59 hotel reviews
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed yesterday NEW

Service was excellent; couldn't fault the welcome at check in and that of the service team throughout the stay. What let's this place down are the rooms. Whilst they have everything you need, they're dated and in need of a facelift. Location isn't great if you're wanting hustle and bustle of city centre but if passing and need somewhere to... More 

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 days ago NEW

Stayed here on half board rate on Sunday night with my wife and young child was a massive disappointment. Got to hotel just after 3 o clock and told our room wasn't ready yet even though check in was meant to be 3pm. No apology was given for this inconvenience and was told to wait in lounge and would be... More 

Was this review helpful? Yes 2
Laura B, General Manager at Hilton Strathclyde, responded to this review

Thank you Eliot for your review. I appreciate your review on your recent experience and also your feedback about the team rectifying your complaint whilst at the hotel. Without this feedback it is impossible for us to improve on customer experience. I would also like to take this opportunity to ensure you that this is not the usual service offered... More 

Glasgow, Scotland, United Kingdom
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We were attending a family wedding and booked a room for ourselves and our daughter and her family. We had a double room, which was large, clean and comfortable at a good price. My daughter had a family room with a double bed and a couch bed for their 3 yr old. Everything was good. My only complaint was that... More 

Was this review helpful? Yes
Laura B, General Manager at Hilton Strathclyde, responded to this review

Thank you for your review Liz I am so pleased to hear that you enjoyed your stay whilst at the hotel. The Chocolates are in the executive rooms and family rooms as part of the upgrade package, so next time you stay let me know and I will arrange for chocolates for you. I will share your kind feedback with... More 

Glasgow
Top Contributor
76 reviews 76 reviews
39 hotel reviews
46 helpful votes 46 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Booked this hotel for an overnight stay over the bank holiday weekend. We were celebrating our 5th Wedding Anniversary and live quite local so we were looking forward to getting away from the norm. Check-in was great & very informative/friendly. Room- We were in a King Room, huge bed and quite spacious. It was looking a little dated though. Opened... More 

Was this review helpful? Yes
Laura B, General Manager at Hilton Strathclyde, responded to this review

Thank you for your review Alan We welcome all feedback as our main aim is always to ensure that our guests leave the hotel happy. I am pleased that you used our ‘Make It Right Initiative’ as you mentioned in your review and that our reception team compensated you based on your experience, please also accept my apologies. I would... More 

Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 5 days ago NEW

Food amazing, staff friendly. However we booked a twin room and curtains were hanging off, room very dated, bedding all frayed. Room was immaculate but for the price I think rooms need to be refurbished. I had dinner bed and breakfast deal so was worth the money but if I had paid full price I would have complained.

Was this review helpful? Yes
Laura B, General Manager at Hilton Strathclyde, responded to this review

Thank you for your review LouiseAnnMcFettridge. I am so glad you enjoyed your time at the hotel and I will share your kind comments with the staff. We are currently working on a room care programme. Hopefully we can welcome you back to the hotel in the near future. Carlo Capaldi Hotel Manager More 

Contributor
11 reviews 11 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

I'm a regular at the Hilton in Bellshill and it's always good to know what you're going to get with a Hilton. Whilst the rooms need a refresh and the bar feels like it's only there to serve the restaurant, the food is good, breakfast is always nice and the staff are friendly and welcoming. The service in the restaurant... More 

Was this review helpful? Yes
Laura B, General Manager at Hilton Strathclyde, responded to this review

Thank you for your review Gareth and your loyalty to the Hilton Brand. I will share all of your kind comments with the staff at my next meeting. I would also like to take this opportunity to thank you for your feedback on service as our main focus is to always be improving our customer experience. Once again thank you... More 

Wolverhampton
Senior Contributor
24 reviews 24 reviews
22 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Lovely hotel - bright and spacious inside. Fabulous gym with everything you could ever want and a really lovely pool with 2 saunas and 2 steam rooms. Ate at the restaurant food was delightful and staff very helpful and professional. Brilliant breakfast with haggis! We loved our stay here even thought there were 2 weddings on there was plenty of... More 

Was this review helpful? Yes
Laura B, General Manager at Hilton Strathclyde, responded to this review

Thank you for your review E S I am delighted to hear that you enjoyed yourself whilst at the hotel and made the most of all of the facilities the hotel has to offer. We just recently refurbished all of the Leisure Club areas so it is great to hear our guests are making the most of the fantastic offering... More 

Scotland, United Kingdom
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Stayed last night with a girl's night in package which was completely amazing! The staff in particular were so helpful and friendly! Food portion sizes were very generous and as we booked through a package we were allocated a certain amount of money for each meal which was more than adequate! We had a lovely bottle of procecco waiting for... More 

Was this review helpful? Yes
Laura B, General Manager at Hilton Strathclyde, responded to this review

Thank you for your review Allie The Girls Night In Package is a fantastic deal. I will share your kind comments with the staff at my next meeting. With regards to the children please accept my apologies however I am so glad to hear that this did not affect your overall experience whilst at the hotel. We look forward to... More 

Morpeth, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago NEW

This is the second time I have used this hotel as an overnight stay on route to a holiday to the north of Scotland. I have really enjoyed my short stay here and have found the staff helpful and very friendly. I had both breakfast and evening meal and the food was excellent. If I had a little complaint it... More 

Was this review helpful? Yes
Laura B, General Manager at Hilton Strathclyde, responded to this review

Thank you for your review Agnes and for your loyalty to the hotel. I am so pleased to hear that you enjoyed the time you spent at the hotel and the facilities. We look forward to welcoming you back to the hotel. Carlo Capaldi Hotel Manager More 

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