We got a really good deal of £115 for 2 nights stay including fabulous buffet breakfast, this was a non refundable rate but when we had to cancel due to illness I phoned the hotel direct and they agreed to rearrange the booking. We asked for a quiet room and the receptionist acknowledged this (first time ever) and we had... more

There was an initial error on their part concerning our booking, but this was rectified after we spoke to different members of staff. We found the rooms quite dated and tired looking. Not at all as luxurious as we had hoped. Pillows and bed were rather uncomfortable. Hotel is situated extremely far from anything of interest except the local spa.... more

Stayed at the Hilton St. Annes in early Sept'09. Overalll the stay was fantastic. Not sure why there were negative reviews of this hotel on TripAdvisor, my only guess is that the level of expectation from those guests was not realistic. Stayed a today of 12 days, and will definatley return. Great hotel for biz travelers or those on a... more

For our wedding anniversary my wife and I decided to go for a lastminute.com top secret hotel near windsor. That way if it was bad, we could blame someone else. This hotel is not near Windsor in my opinion (12 miles on M4): That was as bad as it got. We arrived with our 13 month old son. Lastminute had... more

My husband and I stayed at this hotel on the 25th and 26th Spetember 2009, we stayed there because we had a good deal and it was close for Ascot Races, which was the purpose of our visit. It is a very pleasant hotel, if a little tired in areas, the staff were attentive without being intrusive. The room as... more

First off I would like to say that this hotel is in the middle of NOWHERE. The only way out is an expensive taxi or the bus which comes every 20 minutes from outside the hotel grounds. The grounds are very nice and well-kept, there are also tennis courts available, but none of this is very useful when it's pouring... more

I was really worried about staying here as there are some very mixed reviews on here. I must say I was pleasantly surprised. The hotel is set in very nice grounds which are clean and well maintained. The room itself although a little on the small side was clean and comfortable - the pillows were lovely which in my eyes... more

The grounds were beautiful, the staff was very helpful and professional, food was excellent, a very clean hotel, will be returning next year for sure. The children loved their stay there, especially the play area outside. more

The hotel is set in impressive grounds, especially considering its proximity to the motorway. It looks amazing, but once inside the rooms it was less impressive. The rooms are dated, the decor was jaded and it was much smaller than I anticipated. Annoyingly the toilet did not flush properly. Room service was disappointing - pre-used mustard pots and a miserly... more