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Premier Inn St Helens - A580/East Lancs

Certificate of Excellence
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Garswood Old Road | East Lancs Road, St Helens WA11 7LX, England
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Premier Inn St Helens - A580/East Lancs
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Ranked #2 of 4 Hotels in St Helens
Certificate of Excellence
A recent review
4 of 5 stars reviewed 1 week ago
CYMAZ UK
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182 Reviews from our TripAdvisor Community

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Traveler rating
    77
    55
    29
    17
    4
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73
47
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22
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
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    (54)
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UK
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here three times. Each time it has been lovely. Great view of the lake if you are lucky to get a room that faces it. The Toby Carvery next door just the biggest breakfast that I have ever seen! Premier Inn for a great nights sleep.....Toby Inn next door for eating

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Elgin, United Kingdom
Level Contributor
55 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here again recently and again had a really good experience, no problems and everything was spot on. The staff at this premier inn make the place, they are friendly (very friendly), informative, helpful and genuinely make the place home from home. Thanks again folks, special thanks to Louise for helping me sort out my booking, another lovely touch.... More 

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Brierley Hill, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Stayed as a break up between a long car journey. Fast and efficient check in process. Very helpful staff. Room was just the right temperature and immaculately clean. Beds extremely comfy. All the usuals you expect from a premier inn - tea, coffee, sugar, free wifi, bigger pillows and thinner sheets in the wardrobe. Would definitely recommend it for the... More 

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Level Contributor
64 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stay here twice a year and this time it has excelled again! Great Staff, very clean and most of all quiet rooms and if you are lucky enough to get one overlooking Carr Mill Dam all the better. This is certainly the best Premier Inn Ive stayed in. I will be back!

Was this review helpful? Yes 3
Southampton, United Kingdom
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Our 2nd visit in 2 weeks. Great staff, great room with a lake view again, the top floor rooms are quite warm, but nice views out weighed it for us. Staff were amazing again, nothing too much trouble. We did try the Toby for breakfast, not great, it just isn't appetising how they do it, it is pile it high... More 

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Lancashire
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 22, 2015

A great stay ..a very warm welcome by staff, lovely clean fresh room and hotel, nice food both in the evening and breakfast, a very relaxed atmosphere throughout....we would stay again without doubt...

Review collected in partnership with premierinn.com

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StHelensA580PI, Manager at Premier Inn St Helens - A580/East Lancs, responded to this review

Thank you for taking the time to review our hotel. I am happy to hear that you enjoyed your stay with us. I look forward to welcoming you back next time you are in the area. Kind regards, Louise & the team at Premier Inn St Helens A580 More 

2 reviews
5 of 5 stars Reviewed June 21, 2015

The room was very clean and tidy with a very comfortable bed. There were plenty sockets available to charge your phone etc. The bathroom was also very clean. overall it was a very pleasant and peaceful stay. There was no traffic noise at all !

Review collected in partnership with premierinn.com

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StHelensA580PI, Manager at Premier Inn St Helens - A580/East Lancs, responded to this review

Thank you for taking the time to review our hotel. We strive to give our guests the best possible experience when they stay with us. I am delighted that we were able to deliver on this promise to you. I hope that you choose to stay with us if you are in the area again. Kind regards, Louise and the... More 

hants UK
Level Contributor
77 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed June 17, 2015

This is a well placed Inn. Some of the rooms have lake views and are quieter, worth asking when you check in. The staff were very friendly and helpful, one even printed off directions for local amenities we enquired about. The standard of the rooms etc are as expected, all fine and we would stay here again. The only negative... More 

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StHelensA580PI, Manager at Premier Inn St Helens - A580/East Lancs, responded to this review

Thanks for taking the time to review the hotel. We are very fortunate in our location both with the lake view and the location midway between Liverpool & Manchester. The adjacent Toby Carvery has just appointed a new general manager that is very focussed on improving the business. Hopefully if you return to us you will notice an improvement. Kind... More 

Dumfries and Galloway, United Kingdom
2 reviews
5 of 5 stars Reviewed June 5, 2015

This hotel was absolutely perfect for my recent stay. From walking through the door to a homely welcome & walking into a room which was a perfect size, lovely & clean, the bed linen was crisp, the windows opened, the TV & room temperature worked, Connection to the internet was easy & fast. I really have nothing to complain about.... More 

Review collected in partnership with premierinn.com

Was this review helpful? Yes
StHelensA580PI, Manager at Premier Inn St Helens - A580/East Lancs, responded to this review

At Premier Inn our purpose is to make our guests feel brilliant through a great nights sleep. I'm delighted to know that we have succeeded. We look forward to welcoming you back when you are next visiting family. Kind regards, Louise & the team at St Helens A580 Premier Inn More 

Ashford, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed June 4, 2015

Great premier inn. Comfy bed, very clean, quiet, great pub next door. Downside was that breakfast wasn't hot and was not nice. Had a stale croissant. Think now toby carvery run their breakfast so probably better now.

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StHelensA580PI, Manager at Premier Inn St Helens - A580/East Lancs, responded to this review

Thank you for your lovely review and your kind words. I understand that most guests do not understand that the restaurant is nothing to do with the hotel and appreciate your understanding regarding the issues you faced. The restaurant now has a new GM and we look forward to developing a harmonious and mutually beneficial working relationship. Kind regards, Louise... More 

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