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Premier Inn St Helens - A580/East Lancs

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Garswood Old Road | East Lancs Road, St Helens WA11 7LX, England
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Rooms from £56
Premier Inn St Helens - A580/East Lancs
Best prices for: 1 room 1 guest
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Ranked #2 of 4 Hotels in St Helens
A recent review
5 of 5 stars reviewed 5 days ago
Bernadette H Glasgow, United Kingdom
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162 reviews from our community

Traveler rating
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    27
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    3
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Glasgow, United Kingdom
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I have stayed at St Helens (A580/East Lancs.) Premier Inn on several occasions and my most recent stay did not disappoint. The quality, cleanliness and facilities in the room were exceptional. In particular. I wish draw your attention to Louise – our receptionist on arrival. Her friendly and professional manner was outstanding throughout my stay. My only reservation regarding my... More 

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UK
Top Contributor
104 reviews 104 reviews
41 hotel reviews
107 helpful votes 107 helpful votes
3 of 5 stars Reviewed 1 week ago

This is your standard Premier Inn and I had expected it to be fairly basic given some of the reviews, however, it was generally fine and perhaps better than I expected in terms of the location. I arrived late and unfortunately after the attached Harvester had shut and was glad that I had brought a snack with me. My room... More 

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Manchester, England
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for 2 nights, very comfortable. The staff were very friendly and welcoming. The check in was easy, rooms nice, clean, warm, spacious and we had a nice view of the dam. We booked online a month before the stay so got it at the discounted price. Shame they don't provide breakfast, however there is a Toby Carvery next... More 

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Windsor, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

We arrived late at night, with two small children. The staff were incredibly welcoming - just what we all needed after a long drive. They even gave the children colouring books and crayons. The family room was excellent - spacious, good beds, very comfortable, with a great view out over the lake. Despite being near a main road, we couldn't... More 

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StHelensA580PI, Front Office Manager at Premier Inn St Helens - A580/East Lancs, responded to this review

Thank you so much for your lovely review. We are so glad that you and the kids enjoyed your stay with us. It was a pleasure to have you stay with us. We look forward to welcoming you back on your next visit to St Helens. If you have any specific room requests ie view, floor etc then give reception... More 

London, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I was very disappointed to find that the Toby Restaurant next door doesn't accept Premier Inn Business Account Cards. Seems absolutely pointless having a Toby Restaurant that will not accept the Premier Inn Business Account Card. I will now have to make an additional journey in my car and drive to the next nearest Premier Inn at Haydock in order... More 

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WhitbreadHotels, Online Customer Service at Premier Inn St Helens - A580/East Lancs, responded to this review

Thank you for taking the time to leave your review. At Premier Inn, we are always striving to improve standards and meet customers needs. However, as the adjoining restaurant is a different brand to Premier Inn and not part of Whitbread, you would not be able to use a Business Account Card for either breakfast or evening meals. We apologise... More 

Hinckley, United Kingdom
Top Contributor
85 reviews 85 reviews
15 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Once you stay at a Premier Inn - you know what you get. Rooms are clean and comfortable, ideally situated next to the A580, but no road noise which was great. More than happy with our one night stay. Will use again when next in the area.

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StHelensA580PI, Front Office Manager at Premier Inn St Helens - A580/East Lancs, responded to this review

We are delighted to hear that you enjoyed your stay with us. We are always happy to read guest reviews as it helps us to ensure future guests do not experinece the same problems. We look forward to welcoming you back should you be back in St Helens Louise & the team at Premier Inn St Helens A580 More 

Shrewsbury, United Kingdom
2 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Recently stayed at this hotel on a Saturday night. The room was noisy right from the start as there is a set of traffic lights on the cross roads on the A580 It's a very busy road.There did not appear to be much sound proofing. We did get off to sleep when the traffic died down,only to be woken at... More 

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WhitbreadHotels, Online Customer Feedback at Premier Inn St Helens - A580/East Lancs, responded to this review

Thank you for taking the time to review your stay at our hotel. At Premier Inn we endeavour to ensure all our guests have a quiet stay in a comfortable environment and do apologise that on this occasion we failed to provide this. Please be assured your comments has been noted and will be followed up with the Management Team... More 

Cambridge, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 18, 2015

I spent 2 very comfortable nights here. Lovely clean, spacious rooms. Family room had 2 decent sized beds for the children, plus a king-sized one for me! Service was friendly and helpful: they really wanted to make sure I enjoyed my stay. My parents' room was slightly cold, but they were on the case straight away. Good stuff guys!

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StHelensA580PI, Front Office Manager at Premier Inn St Helens - A580/East Lancs, responded to this review

Thank you for your lovely review of our hotel. We understand that the room temperature is a personal preferece but we always strive to ensure that no guest feels cold whilst staying with us. For this reason we have a stock of portable radiators that we are happy to provide to our guests that are feeling the cold. We hope... More 

Peterborough, United Kingdom
1 review
2 of 5 stars Reviewed February 16, 2015

The place is just to put your head down for the night somewhere (I would not stay there if I had to stay longer) Don't expect any breakfast! There's no room service facility. Too basic for the price of £80 for one night!

Review collected in partnership with premierinn.com

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WhitbreadHotels, Online Customer Feedback at Premier Inn St Helens - A580/East Lancs, responded to this review

Thank you for reviewing your recent stay at our hotel. At Premier Inn we always strive to provide customers with a comfortable stay, and I apologise that on this occasion you were let down. Please be assured your comments have been noted and will be followed up with the Management Team at our hotel. Your feedback is very much appreciated... More 

Huddersfield
Top Contributor
52 reviews 52 reviews
31 hotel reviews
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed January 28, 2015

My wife and I stayed for one night because of family business in St. Helens. Everything was adequate but basic - the room heating wasn't functioning and it was one of the coldest nights of the year but, thanks to the willingness of the receptionist (Kevin) to hunt down a heater for us this problem was overcome, The notable feature... More 

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