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Holiday Inn Birmingham-Bromsgrove

4.0 of 5
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Kidderminster Road, Bromsgrove B61 9AB, England
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Holiday Inn Birmingham-Bromsgrove
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Ranked #2 of 8 Hotels in Bromsgrove
A recent review
5 of 5 stars reviewed 3 days ago
tsukimomo Bromsgrove, United Kingdom
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486 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Bromsgrove, United Kingdom
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

I recently was given the task of organising a surprise party for my parent's 25th wedding anniversary - we held it here at the Holiday Inn and we were certainly not disappointed! The hotel is just a few minutes from my house so the location was perfect for us, or for people living in Bromsgrove and the surrounding areas. We... More 

Was this review helpful? Yes
Glen S, Front Office Manager at Holiday Inn Birmingham-Bromsgrove, responded to this review

Thank you very much for providing your stay feedback regarding the hotel. We are really pleased that you enjoyed your time with us. I will ensure this is shared with the hotel team, whom I am sure will join me in saying that we hope that you come stay again soon. Kind regards, Kyle Kyle Wright Front of House Manager More 

lincoln
Top Contributor
50 reviews 50 reviews
25 hotel reviews
70 helpful votes 70 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

We stayed here as part of a long journey. The hotel seems to be several buildings knocked into one, situated around a courtyard which gives it character. On arrival the reception staff were very nice and friendly. The room appeared to be lovely, very clean with modern decor. At first glance we were really pleased. Having been told at check... More 

Was this review helpful? Yes 2
Glen S, Front Office Manager at Holiday Inn Birmingham-Bromsgrove, responded to this review

Thank you for providing feedback from during your stay at the hotel, I will ensure this is shared with the managment team today. I am sorry that you incurred several issues during the stay, I shall be following these up with the relevant managers. If I can be of further assistance at this stage please do not hesitate upon contacting... More 

Sheffield, United Kingdom
1 review
5 of 5 stars Reviewed 5 days ago NEW

As a birthday treat, my sister and I arranged a spa day for us and our mum. We were directed well to the spa, which is nice and tucked away, and greeted there by our lovely therapist. She was really helpful and accomodating, explained everything we didn't understand and helped us to book in for extra treatments than we'd planned.... More 

Was this review helpful? Yes
Glen S, Front Office Manager at Holiday Inn Birmingham-Bromsgrove, responded to this review

Many thanks for the great feedback, we are really pleased you enjoyed your experiance at the hotel. I will ensure that this is shared with the team. We hope to welcome you back soon Kind regards, Kyle Kyle Wright Front of House Manager More 

Guildford, England, United Kingdom
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed 1 week ago

We checked in with a really nice, helpful girl (Laura). We got to our family room but it didn't have a sofa bed as booked, we told reception and they gave us 2 Z beds or they offered to move us. We opted to stay in the original room. The DM put the beds up for us, unfortunately when he... More 

Was this review helpful? Yes 1
Glen S, General Manager at Holiday Inn Birmingham-Bromsgrove, responded to this review

Well thank you again for your feedback as it is a valuable tool. I will do as suggested as we act on all guest information and reply to the good and not so good reviews. Sorry we got it wrong on this occasion. Previously working for our brand I would have expected more direct feedback and am disappointed I have... More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

I have stayed at this hotel on many occasions, the staff are generally very pleasant and accommodation as expected. I regularly receive incentives from IHG to utilise the hotel restaurant, if like me you get these, my advice is clear DONT!!! The food is shocking, chef appalling and staff (with one exception) don't really care...terrible!

Was this review helpful? Yes 1
Glen S, Front Office Manager at Holiday Inn Birmingham-Bromsgrove, responded to this review

Firstly thank you for providing feedback regarding the food and service issues you have highlighted from your stay at the hotel. I would like to apologise on behalf of the hotel management for the problems experienced. We do have several actions underway in order to add enhancement to our Food & Beverage Menus, and service to ensure our guests experiance... More 

1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 1 week ago

Having stayed here many times now, the accommodation is exactly as you would expect from a Holiday Inn. The food however has consistently got worse with each stay. My latest meal for 4 involved a couple of overlooked dried out burgers a completely tasteless piece of pork (supposedly marinated in ginger and chilli) and a beef bourguignon that was so... More 

Was this review helpful? Yes 5
Glen S, General Manager at Holiday Inn Birmingham-Bromsgrove, responded to this review

Thank you for your recent stay and review. Im sorry your experience was not as expected, I am available on the contacts below and will be happy to discuss your experience with you to support service in the future and resolve. If you would like a call, please can you provided me with the best number and time to speak... More 

London, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Our second stay here and a great base for sightseeing in Birmingham/Worcestershire/Shropshire. However we were disappointed that the previously lovely fresh food menu had been replaced with frozen/microwave stuff that took 40+ mins to arrive and they even managed to make a cheese sandwich with hardly any cheese and to burn a child's pizza! In fact even my children could... More 

Was this review helpful? Yes 1
Glen S, Front Office Manager at Holiday Inn Birmingham-Bromsgrove, responded to this review

Firstly thank you for providing online feedback regarding the issues you have highlighted from your stay at the hotel. I would like to apologise on behalf of the hotel management for the problems experienced. I can confirm that these issues will be reported by me this morning to the Food & Beverage Manager to ensure the that the issues are... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Having stayed at all of the Holiday Inn hotels along the M5/M6 corridor from Droitwich to Walsall at various times of the year, l can say that while all of them are excellent in their own way, the Bromsgrove hotel is without doubt the best of its type in the area mentioned.

Was this review helpful? Yes 1
Glen S, General Manager at Holiday Inn Birmingham-Bromsgrove, responded to this review

Good afternoon Thank you for your review, we hope to see you again. Kind regards Glen Staniforth General Manager More 

Blackburn, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have just returned from a great weekend away. We chose this hotel as we were visiting Cadburys World and Drayton Manor this weekend and it was a great location. The grounds as you approach were very well kept. We were served quickly at the reception. We were very pleased with the location and both the size and presentation of... More 

Was this review helpful? Yes
Glen S, Manager at Holiday Inn Birmingham-Bromsgrove, responded to this review

Many thanks for providing your feedback on this weekends stay. This is much appreciated, and I shall ensure this is shared with the team. We do hope to welcome you back to the hotel soon Kind regards, Kyle Kyle Wright More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Stayed 2 nights fri -Sat was offered an upgrade and room 348 did have the WOW factor, faultlessly clean and prepared and great bathroom, Enjoyed the leisure facilities. We opted for room service as there were two functions on that weekend and even though they must have been busy food arrived hot and tasty in about half an hour. I'm... More 

Was this review helpful? Yes
Glen S, Manager at Holiday Inn Birmingham-Bromsgrove, responded to this review

Many thanks for providing your stay feedback. This is much appreciated, and I will ensure this is shared with the team today. We do hopeto be able to welcome you back to the hotel soon. Kind regards, Kyle Kyle Wright Front of House Manager More 

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