I quite enjoyed my stay here for three nights, but it was made by the night staff, who where very freindly and helpful. The day and afternoon staff came across as ""I'm just doing my job". The room was clean and comfortable, house keeping team did a good job each morning. Four sachets of coffee are not enough for me...
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Dear reviewer, I was pleased to read that you found our staff friendly and helpful, with our rooms being clean and comfortable. We are always more than happy to supply our customers with more tea / coffee etc and I understand that Scott was able to help you with your request; I have passed your comments onto him. Once again...
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This hotel looks appealing at first but sadly it is in dire need of renovation. The location is pretty good for Corby and the Rockingham Raceway which is a plus, and the staff are very accomodating but my room absolutely stunk of chlorine as it was located above the swimming pool and then when I requested to change rooms I...
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Dear reviewer, thank you for taking time to comment on our hotel, I have fed your positive comments to the staff who always welcome the opportunity to learn what our customers think about their experience with us. I can only apologies that due to the hotel being full we were unable to move rooms for you, once again thank you...
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Stopped in this hotel for one night and was not that impressed . On arrival the out side looks appealing and modern but once in side thats where it stops. It has a tired a dated feel which carried on in to the bedrooms. The first room i was given basically was a bed that pulled out of a cupboard...
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Dear reviewer, thank you for taking time to comment on our hotel, I was happy to read that you thought our hotel was appealing from the outside and that the service in the restaurant was to the required standard. I have taken your comments and passed them onto the relevant managers
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our room was ok abit dingy and tired however the bathroom was a disgarce it was dirty and very tired the bath had a thick line of invisible scum around it which you could feel once in the bath there were also hairs in the bottom of the bath on arrival which we had to get out, under the toilet...
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Dear review, thank you for taking the time to give us your feedback regarding your stay, I was disappointed to read that you were not happy with the cleanliness of your bathroom, Had you highlighted this to one of my Duty Managers I know they would have been able to assist you in ensuring everything was ok with your room....
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Hotel rooms experienced persistent boiler throbbing (one beat per second) throughout the night making it impossible to sleep. This helpfully stopped around 9am when it was time to get up!
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Dear Reviewer
Thank you for taking the time to put a review on trip advisor regarding your stay, I was disappointed to read that you had not experienced a great night’s sleep and would like to apologies if we didn’t handle the your comments in a way that rectified the situation. We do have a duty manager on site 24...
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I have stayed here on many occasions and continue to stay here. Very Good overall nice friendly staff, clean, good Jym and pool. Price at higher end compare to other hotels around but in saying that none of the others have a pool with Jym.
The two negatives I would have is noise of the traffic in some of the...
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Dear review, I was please to read that you stay with us regularly and will continue to do so. I have passed on your positive comments about the staff to the relevant departments. I would welcome the opportunity to meet with you next time you are with us to discuss your points – regards Mark
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We celebrated our 43rd wedding anniversary over the Easter weekend. All the staff were efficient and friendly and any request was met with a swift and positive response. There was no waiting to book in or to check out.The hotel is starting to show signs of its age but one could not fault the cleanliness of the hotel or the...
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Dear Reviewer
I would like to thank you for your positive comments regarding your stay with us here at Corby, I was delighted to hear that our team had delivered the standard a guest would expect from us throughout your stay. Your comments have been passed onto the relevant departments so we can celebrate our achievement.
We look forward to...
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I have stayed at this hotel many times over the years, and it was always been just the right side of acceptable. On this occasion the standards fell to the wrong the side of the line.
My arrival was delayed by by an incident on the A1 and whilst I accept that I cannot blame the management for this, it...
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Dear reviewer,
I am sorry for the disturbance of your sleep; the issue reported has now been resolved. We made a gesture to you in good faith and as an apology which was accepted, I am disappointed to read that you are now unhappy with what was offered as we do our utmost to make sure all our guests leave...
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We might have been prepared for what we got when, the day before our stay, my wife noticed that this hotel has a pool/spa treatment centre. She tried to book online and found several problems with the website; she then tried to phone for a booking but, mid-morning, there was apparently nobody on site who could help her. So she...
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Dear Graham,
I was surprised if not disappointed by your review, given the fact that the organisers could not give the management team enough praise when they checked out on Sunday morning and in fact they gave presents to a number of the management team. I was a little unsure of how you were unable to book and why you...
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The room size is very generous, but the decor is stuck in the 70's. The kettle & temp gauge on the shower didn't work. The staff are very helpful, but the food was expensive (& poor) plus the coca cola was flat and warm.
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I am sorry that you found the food to be expensive, I have today compared our prices within the local market and would whole heartedly say we are very competitive. Sunday Lunch at £9.95 with children eating free for example - In addition our maincourses start at under £10.00 for dinner in the main restaurant. We rarley get complaints surrounding...
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