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Macdonald Crutherland House

Strathaven Road, East Kilbride G75 0QZ, Scotland
Hotel amenities
Macdonald Crutherland House
Best prices for: 1 room 1 guest
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Ranked #4 of 7 Hotels in East Kilbride
A recent review
4 of 5 stars reviewed 3 days ago
Clashfern Lancashire, United Kingdom
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716 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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  • English first
  • French first
  • Italian first
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English first
  • All months
    (716)
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    (209)
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Lancashire, United Kingdom
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Lovely hotel and very good to get to hampden park, when we arrived the lady on reception was trying to direct everyone how to get to hampden park as ACDC were playing there, she advised us to get a taxi then two trains as taxis were very expensive but luckily we decided that life is too short and shared a... More 

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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed 5 days ago NEW via mobile

I booked an overnight spa break for in june, the booking was made & paid for in full over a month prior to my stay I received all the confirmation emails telling me when to check in etc. in my deal I had booked an overnight stay with breakfast & 2 back massages in the spa, the week before we... More 

Was this review helpful? Yes 5
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Arrived to a less than warm welcome by the young man on the front desk. Swearing at the printer under his breath whilst checking you in, mumbling the instructions at you with no smile or welcome made us feel like we had already asked for too much just by giving our name. Upstairs we were pleased with the size of... More 

Was this review helpful? Yes 3
Luton, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We have visited The Crutherland a number of times over the years but as we have to travel nearly 400 miles to get there the number of visits we can now make have become less. So we were delighted to be able to make our recent trip to celebrate our wedding anniversary despite booking very late. From the moment we... More 

Was this review helpful? Yes 1
Aberdeen, United Kingdom
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 1 week ago

We booked a mid-week break at fairly short notice through "Secret Escapes". The staff, particularly in the dining room, were extremely friendly and helpful. The food was good and service well above average. I had researched the hotel prior to arrival as we had upgraded our accommodation but on arrival we found no robes or any of the extras which... More 

Was this review helpful? Yes
Chris F, General Manager at Macdonald Crutherland House, responded to this review

Dear Guest Thank you for your lovely review. I am deligted that you had a great stay with us and that the team made you feel welcome. My apologies that certain items were not in your room for arrival however I am pleased this was rectified. We look forwward to welcoming you back to the hotel. Kind Regards Chris More 

Edinburgh, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 1 week ago

You should be aware of the room booking policy and terms and conditions. At MacDonald hotels. For the second time in 3 months The Crutherland House Hotel has cancelled my booking at short notice. The first occasion was on check-in. I was relocated to a substandard hotel about 10 miles away. The second cancellation was yesterday - 2 days prior... More 

Was this review helpful? Yes 4
Chris F, General Manager at Macdonald Crutherland House, responded to this review

Dear Guest, Thank you for your feedback. I am very sorry that there has been an issue with your reservations. As the General Manager at the hotel I will ensure the areas highlighted are focussed upon with immediate improvement. To help me understand the problem would you be kind enough to contact me on GM.Crutherland@macdonald-hotels,co.uk to discuss in detail. Kind... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

My husband and I had a spa day here on the 20th of June. It was amazing, the staff were fantastic and the facilities were brilliant. We were there for the day and we're treated brilliantly. The lunch was delicious. We had a truly relaxing day and are thinking of booking again for next year. Would highly recommend.

Was this review helpful? Yes 2
Chris F, General Manager at Macdonald Crutherland House, responded to this review

Dear Guest, Thank you for your very kind review. I am delighted to read you and your husband had such a nice relaxing stay at the spa. We hope to welcome you back in the future Kind Regards Chris More 

Casa Grande
1 review
5 of 5 stars Reviewed 1 week ago

Everyone was friendly and helpful. It was just a short stay and since we left early , we were not able to have breakfast. The staff went above what I expected and though it was short, we had a great stay. The only negatives were that it was hard to find ( their address lead the GPS to the park),... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Chris F, General Manager at Macdonald Crutherland House, responded to this review

Dear Guest, Thank you very much for your review. I am deligted that you had a nice stay. Im sorry on this occasion you nver had the opportunity to try our breakfast, however if you had made us aware we would have been more than happy to provide a continental breakfast before your journey. We hope that your next visit... More 

Glasgow
1 review
4 of 5 stars Reviewed 1 week ago

I bought the overnight stay as a fathers day I found myself disappointed due to the lack of communication between staff. I had been recommended this place through an old collegue of yours and when i told her what had happened she felt upset on how things where dealt with. Firstly the receptionist wasn't welcoming at all and struggled to... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Chris F, General Manager at Macdonald Crutherland House, responded to this review

Dear Guest. Thank you for your review. I am very sorry that there were certain aspects of your stay disappointing. I can assure you that these areas have been highlighted to have an immediate focus to improve on. Many Thanks Chris More 

Edinburgh, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We booked a one night weekend stay using a voucher code and had no trouble getting the date we wanted. I was really pleasantly surprised by the hotel - lovely room, great leisure facilities, friendly staff, fantastic breakfast!

Review collected in partnership with this hotel

Was this review helpful? Yes
Chris F, General Manager at Macdonald Crutherland House, responded to this review

Dear Guest Thank you very much for your great review. I am delighted that you enjoyed the experience and I hope we can welcome you back soon Many Thanks Chris More 

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