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Macdonald Crutherland House

Strathaven Road, East Kilbride G75 0QZ, Scotland
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1 room 1 guest
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Macdonald Crutherland House
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803 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (113)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
  • All months
    (803)
  • Mar-May only
    (209)
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Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed today NEW

Just home from a wonderful Spa Break, with a wonderful welcome from reception even through the hotel was mega busy with a wedding party checking in at the same time. We had a relaxing full body massage in the Spa which was truly relaxing, the girls were fabulous, followed by a swim before lunch. Dinner was served in the restaurant,... More 

Was this review helpful? Yes
Largs, United Kingdom
1 review
4 of 5 stars Reviewed today NEW

This hotel is excellent. Staff were very helpful and polite. Room was lovely and clean. Food in the restaurant was excellent. Only two things spoiled the trip. 1. Getting into and out of the swimming pool can be tricky since you enter by going down metal steps. Would have been easier if you could walk straight into and out of... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Newcastle
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

Stayed at this hotel 26th - 28th August and found it to be superb! The family rooms were suitably spacious and clean, whilst food served in the restaurant was some of the best of all the Macdonald Hotels we have stayed in. Our waiter on both evenings was Jamie who was outstanding. Jamie had an excellent knowledge of the menu... More 

Was this review helpful? Yes 2
Cardiff, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

The hotel is well presented.The bedrooms were pleasant and comfortable.The receptionist on the evening shift gave his "routine" welcome speech which was evident when he forgot he'd already welcomed us and went through the same speech again; doesn't give an overall impression of sincerity when you experience this.Our evening meal was very tasty and well presented but our order was... More 

Was this review helpful? Yes 1
Ayr
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 days ago NEW

very poor , over priced and poor service . the reception area smelled of fish when we arrived around 8pm, we were shown to the cocktail bar for supper - too noisy , large noisy tv , over proced cocktails, little choice of meals . Breakfast the next worning was spoiled by having to wait over 30 minutes without coffee... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Stuart M, Regional General Manager at Macdonald Crutherland House, responded to this review

Dear Pauline Thank you for your review following your recent stay with us at Macdonald Crutherland House Hotel. I am very sorry that your stay was not as enjoyable as it should have been. Please be assured that I will discuss your comments with the General Manager on his return from holiday next week. I am at Crutherland House Hotel... More 

Carlisle
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Great facility let down by staff training and no attempt to control flies. Slow and incorrect food service. Barman unsure if Cabernet Sauvignon wine was red or white. Breakfast greasey and not worth £17.50. Not asked which of the choices we would like so got neither. Poor service for bar meals - no chicken on Chicken Ceaser Salad. Two meals... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Stuart M, Regional General Manager at Macdonald Crutherland House, responded to this review

Dear Kevin Thank you for your review. I am very sorry that you encountered some difficulties and disappointments during your stay. Please be assured that I have discussed your comments with the team at Macdonald Crutherland House and I will discuss them with the General Manager on his return from holiday. I do apologise and I hope this experience will... More 

Aberdeen, United Kingdom
1 review
4 of 5 stars Reviewed 5 days ago NEW

We stayed here as an overnight, Thankfully there was a staff member who helped us check in quickly(with our screaming baby in hand), got a cot set up and helped us out a lot. The room was nice, bed god and pillows were fine. Nice breakfast, good selection and food off menu was nice. Next time we will stay for... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Stuart M, Regional General Manager at Macdonald Crutherland House, responded to this review

Thank you very much for your very kind review, I am delighted that team looked after you well and made sure you were comfortable. We look forward to welcoming you back soon. Kind Regards Stuart Maxwell Regional General Manager More 

Glasgow, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

My husband and I stayed here recently to celebrate our anniversary after getting married there 7 years previously. We have very fond memories of our wedding and absolutely loved the hotel so it was great to be back. After staying in the honeymoon suite the last time I wanted another lovely room so booked the feature double room which was... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Stuart M, Regional General Manager at Macdonald Crutherland House, responded to this review

Thank you very much for your wonderful review and happy anniversary. I am delighted that you had an enjoyable stay, I will make sure your praise is shared with the team. Thank you for your feedback on the bar service. We have a fairly young and new team in some areas at the Crutherland and we are working with them... More 

Clydebank, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

I spent one night at this hotel with my daughter in August for a spa break. The rooms are lovely, staff extremely pleasant and helpful and the spa and huge swimming pool are amazing. We had dinner on the Saturday evening which was superb and breakfast on Sunday morning was a feast! The only negative is the bar seemed to... More 

Was this review helpful? Yes 1
Stuart M, Regional General Manager at Macdonald Crutherland House, responded to this review

Dear Margaret Thank you very much for your recent review of Macdonald Crutherland House Hotel. I am delighted that you had an enjoyable stay with us. I do hope we can welcome you back soon. Kind Regards Stuart Maxwell Regional General Manager More 

Gourock
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

On arrival at the hotel we were ignored by the reception staff and waited far to long to be acknowledged for check in. It would appear that the wedding guests who were staying at the hotel were given preferential treatment to other guests. The food in the restaurant was very good; however the staff were either angling for a tip... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Stuart M, Regional General Manager at Macdonald Crutherland House, responded to this review

Thank you very much for taking the time to post a review following your recent stay. I am very sorry that your stay was not as enjoyable an experience as it should have been. I will discuss your comments with the General Manager and his team. I can assure you though that we do not offer any preference to any... More 

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