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All 8 Bracknell hotels

Hilton Bracknell

4.0 of 5 Hotel   |   Bagshot Road, Bracknell RG12 0QJ, England
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Ranked #7 of 8 Hotels in Bracknell
A recent review
4 of 5 stars reviewed 4 days ago
Julzdo
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939 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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2 reviews
4 of 5 stars Reviewed 4 days ago NEW

Hilton Bracknell is a very service hotel, but our experience was marred by being put on hold for 30 minutes whilst traveling down the M3. It was 02:00 am and we needed a hotel badly due to fatigue. It took as long to book the hotel as it did to drive there.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
GM_Bracknell_Hilton, Manager at Hilton Bracknell, responded to this review

Dear Guest, Thank you for your feedback. I hope that you found the staff and facilites at the Hilton Bracknell to your satisfaction during your short stay despite the issue with making your booking. I will highlight your comments to our central reservations team as 30 minutes is indeed too long to wait to book room. Once again, thank you... More

Aylesbury, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago NEW

Myself and my partner had a one night spa break at the LivingWell Health Club in the Bracknell Hilton last week. I cannot stress enough that the LivingWell Health Club is not a spa and does not resemble a spa in the slightest. Do not arrange to stay here if you are looking for a relaxing spa break, as it... More

Was this review helpful? Yes 1
GM_Bracknell_Hilton, Manager at Hilton Bracknell, responded to this review

Dear Guest, I am very disappointed to read your feedback relating to our Living Well Health Club and Pamper Package as we receive so many positive comments about the pamper package. I deeply regret that we clearly failed to meet your expectations during your stay with us. Your comments will be shared with my department heads for them to review.... More

Ipswich
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We have stayed at this Hotel many times and plan to do so again in the future. Whilst the Hotel has a very good location, amenities and is well preserved, the stand out plus is the staff. The staff, from reception through cleaning ,restaurant and bar are first class

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
GM_Bracknell_Hilton, Manager at Hilton Bracknell, responded to this review

Dear Guest, Thank you for this great review. I was delighted to read your comments particularly about our staff. They work very hard and it is truly appreciated when a guest recognises that our staff are the key to a great experience. I understand one of my Team has emailed you following your comments on our guest survey. Thank you... More

Cardiff
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

Stayed for two nights on visit to Legoland. Two children, ages 7&8. The hotel is exactly what you'd expect from a Hilton. Ideal location for Legoland. Nice facilities and decent food at a reasonable price. What made our stay so nice was the professional and friendly service. Kerry, our waitress, deserves a special mention - nothing was too much trouble... More

Was this review helpful? Yes 1
GM_Bracknell_Hilton, Manager at Hilton Bracknell, responded to this review

Dear Guest, Thank you for such a great review on this website. It really is a delight to read that a family has enjoyed their stay and would return in the future. I will personally thank Kerry for upholding the Hilton values and providing you with a great service. Your positive comments are truly appreciated and will be shared with... More

Cambridgeshire, United Kingdom
1 review
2 of 5 stars Reviewed 2 weeks ago

Stayed for 2 nights. After arriving at 9pm, we were checked in by a chap who is nearly impossible to understand. Reception staff were happy for the bar area to be like a zoo with boozed adults literally throwing each other (leg and a wing style) around the area whilst we (along with others) were trying to eat a meal.... More

Was this review helpful? Yes
GM_Bracknell_Hilton, Manager at Hilton Bracknell, responded to this review

Dear Guest, Thank you for posting a review on this website. It is disappointing that some of our guests’ actions and behaviour can have a negative impact on other guests’ enjoyment and experience. I am sorry that you had so many issues with the service provided by our staff during your stay. I will review your comments with my heads... More

Tiverton, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Stayed here on Saturday night as part of a theatre break via Newmarket Holidays. Hotel was lovely. Room great, although would have been nice to have had complementary water in the room like some friends had. Massive queue for breakfast on Sunday morning - we were one of two coaches that had been at the hotel but even so, they... More

Was this review helpful? Yes
GM_Bracknell_Hilton, Manager at Hilton Bracknell, responded to this review

Dear Guest, I would like to say 'thank you' for taking the time to post a review on this website. It is always a delight to read that a guest has enjoyed their stay with us. Our Team has recently put measures in place to ensure that when we have reached full capacity at breakfast that our guests are able... More

2 reviews
5 of 5 stars Reviewed 2 weeks ago

I stay here on a weekly basis, tomorrow I am one year older, this hotel, the staff are like a home from home. The Food and Beverage Team, and the senior management made my pre-birthday evening a treat, a card, treats, wine, all very personal to my tastes, complimentary. I often consider this hotel as a home from home, this... More

Was this review helpful? Yes
GM_Bracknell_Hilton, Manager at Hilton Bracknell, responded to this review

Dear Valued Guest, I was delighted to read your comments posted on this website. I am truly pleased that my Team looked after you so well. It is always great to hear that the team has gone above what is expected by our guests and I will share your comments with everyone. Happy Birthday! & Thank You! More

Cumbria
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed in this hotel for a conference, so had breakfast, lunch & dinner and the food was all very good except one very basic thing, the plates were stone cold at breakfast, so by the time I sat down the food was cold. This is a real shame as the chefs work so hard to get good food out... More

Was this review helpful? Yes
GM_Bracknell_Hilton, Manager at Hilton Bracknell, responded to this review

Dear Guest, Thank you taking the time and trouble to post a review on this website. I was pleased to read that you enjoyed your stay however I am also disappointed and sorry that our attention to detail at breakfast let us down. I will share your comments with the Food and Beverage Team and ask them to ensure that... More

Worcestershire, United Kingdom
1 review
4 of 5 stars Reviewed 2 weeks ago

Hilton's pamper package is great value for money and does exactly what "it says on the tin". The staff are lovely and cheerful. The pool, sauna, steam room are a little small than is ideal, but did not spoil the spa experience for us. My companion was my friend, who is quite a particular eater, and the variety and quality... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
GM_Bracknell_Hilton, Manager at Hilton Bracknell, responded to this review

Dear Guest, Thank you very much for posting your great comments about the Hilton Bracknell on this website. I understand that one of my Team has emailed you following the excellent scores and comments you gave us when completing our guest survey. It is always a delight to read that one of our guests' has had an enjoyable experience and... More

Neath
Reviewer
5 reviews 5 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Judy spent one night at this hotel and generally. pleased with the standard. The room was lovely, clean and fitted the bill. I would make three suggestion. Firstly, the double room did not have enough storage for clothing(4 hangers for two people) secondly, provide green tea in the room which is quite popular these days for travellers. Lastly, I was... More

Was this review helpful? Yes
GM_Bracknell_Hilton, Manager at Hilton Bracknell, responded to this review

Dear Guest, Thank you for your valuable feedback and taking the time to post a review on this website. Your observations are appreciated as they enable us to assess the standard of our facilities and service offering and monitor if we are meeting our guests’ needs and expectations. I will review your comments with my Heads of Departments and ask... More

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Additional Information about Hilton Bracknell

Address: Bagshot Road, Bracknell RG12 0QJ, England
Phone Number:
Location: United Kingdom > England > Berkshire > Bracknell
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton Bracknell 4*
Number of rooms: 215
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Also Known As:
Hilton Bracknell Hotel Bracknell
Hilton International Bracknell
Bracknell Hilton International
Hilton Bracknell Berkshire

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