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Goodway Hotel - Batam

3.5 of 5 Jalan Imam Bonjol No. 1 | Batam Island, Nagoya, Riau Islands Province 29432, Indonesia
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Goodway Hotel - Batam
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Goodway Hotel - Batam
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98 reviews from our community

Traveler rating
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    31
    27
    20
    10
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Indonesian first
  • Japanese first
  • Any
English first
  • All months
    (98)
  • Mar-May only
    (18)
  • Jun-Aug only
    (37)
  • Sep-Nov only
    (23)
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    (20)
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Contributor
18 reviews 18 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Check in this hotel via deal.com. hotel look run down. Staff was average. When got my room at 2nd floor. The card reader to my door was like very loose. Interior of room was run down. But quite spacious . Bed was a bit dirty. Wifi was very lousy. Very slow connection speed. Staying 1 night was still ok. .

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Top Contributor
59 reviews 59 reviews
9 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Pretty decent hotel. Centralised location. About 10-15 minutes walk to nagoya hill shopping mall, which along the way, can find quite a lot make shift food stalls selling grilled fish (ikan Bakar) and satay at night. Hotel pool was pretty small, more suitable as a kids play pool. Breakfast was decent. Note that the hotel has a very good dinner... More

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ChrisDeSilva, General Manager at Goodway Hotel - Batam, responded to this review

Dear Ivan S, Warm greetings from Goodway Hotel Batam! Thank you very much for taking your valuable time to give us your feedback on TripAdvisor. It’s such an honor for us to hear positive comments on the very good dinner buffet that we provide on Saturdays, with a wide selection of Indonesian delights at very affordable prices and its great... More

East Kilbride, United Kingdom
1 review
2 of 5 stars Reviewed 2 weeks ago

Stayed here for 1 week on business in Batam. Staff were friendly enough, but the rooms are very run down. Had similar problems with stained bed sheets, but they were clean enough. Note that all the rooms seem to adjoining to next door, which can let a lot of noise from the other room through. Although, the rooms seem to... More

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ChrisDeSilva, General Manager at Goodway Hotel - Batam, responded to this review

Dear Scottmeta, Warm greetings from Goodway Hotel Batam! Thank you very much for taking your valuable time to give us your feedback on TripAdvisor. We are pleased to let you know that we have corrected the bed sheets issue with new stocks of bed sheets and pillow cases and we will focus on training the Housekeeping room attendants on not... More

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Their staff is very helpful and food is also good specially their morning breakfast buffet. Unfortunately I didn't find button to switch off the lights in the room. I was so tired and did not bother to ask at service desk.View from the room was also not good and there was a bad smell in the corridor.

Was this review helpful? Yes 1
ChrisDeSilva, General Manager at Goodway Hotel - Batam, responded to this review

Dear Narendra, Warm greetings from Goodway Hotel Batam! Thank you very much for taking your valuable time to give us your feedback on TripAdvisor. We are very pleased to note your compliments on the breakfast buffet, which has a balanced selection for everyone with a selection of juices, pastries, porridge, local and western items. Please accept our sincere apology that... More

Singapore, Singapore
Top Contributor
75 reviews 75 reviews
52 hotel reviews
70 helpful votes 70 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We were a little worried about the mixed reviews for this place, but I guess it turned out to be pretty decent for the price paid. We had a deluxe room and although it was supposed to be "facing the pool", we were facing the gym (which covered the pool) instead. I'm not sure if it was due to our... More

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ChrisDeSilva, General Manager at Goodway Hotel - Batam, responded to this review

Dear Alienshu, Warm greetings from Goodway Hotel Batam! Thank you very much for taking time to give us your valuable feedback on TripAdvisor. We glad to know that you enjoy your stay with us and happy to know that you liked our spacious room. However, we are sorry that you check in late as the hotel was running full and... More

Reviewer
5 reviews 5 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Room : deluxe queen bed facing the pool booked via Agoda for 3D2N for the price of SGD$150 includes daily breakfast and bathtub. Toiletries: 1xglass, 1xtoothbrush set, 1xshower cap, 1xcotton buds, 1× shower gel & shampoo, 2× soap bars, 2×bath towels,1x room slippers. Loves: ♡the balcony facing the pool ♡spacious bed ♡aerobic classes available for in house guests ♡connecting room... More

Was this review helpful? Yes 2
ChrisDeSilva, General Manager at Goodway Hotel - Batam, responded to this review

Dear SGD1987, Warm greetings from Goodway Hotel Batam! Thank you very much for taking your valuable time to give us your valuable feedback on TripAdvisor. Please accept my sincere apology for the unpleasant experience that you received during your stay with us. We have noted your feedback and we have organised additional training to emphasise to our room attendants on... More

Göteborg
Contributor
16 reviews 16 reviews
13 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 12, 2014

Hotel is located with easy access to Harbour bay ferryterminal, restaurants and bar street with plenty nightlife. Hotel is old and need some maintenance but pool is okay. Ask for room upgrade not to risk getting really old room with minitv and low standard bathroom.

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ChrisDeSilva, General Manager at Goodway Hotel - Batam, responded to this review

Dear Sirhakan, Warm greetings from Goodway Hotel Batam! Thank you very much for your valueable feedback on TripAdvisor. We have noted and took action on your comments as we are currently working on improving our facilities and services of the entire hotel. We look forward to welcome you back in the near future and you will be able to have... More

Contributor
11 reviews 11 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 8, 2014

the hotel is walking distance to nagoya shopping mall but its safer to take a cab there due to road works. breakfast served was average but it had a good selection of food. swimming pool was quite small as many kids were using it, so we couldn't use it.

Was this review helpful? Yes 2
ChrisDeSilva, General Manager at Goodway Hotel - Batam, responded to this review

Dear Prisbaby, Warm greetings from Goodway Hotel Batam! Thank you very much for taking the time to share your experience during your business travel. We are glad to know that you enjoyed your stay and you were happy with the food selection. We will keep working on improvements in providing good services needed for our guests to have a pleasant... More

singapore
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed October 1, 2014 via mobile

Stayed for a night and I must say that this is the first time I feel so uncomfortable right after stepping in to a hotel room and request for a change of room. The first room I was assigned to was in a really bad shape. It looks like the room had gone through ww2? Broken cabinet, dirty and stained... More

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ChrisDeSilva, General Manager at Goodway Hotel - Batam, responded to this review

Dear mlwl15, Warm greetings from Goodway Hotel Batam! Thank you for taking the time and giving us your valuable feedback on TripAdvisor. Please accept our sincere apology for your unpleasant experience during your stay. We have noted your comments and have begun to rectify some of the room issues as we are upgrading some of our rooms in the North... More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 18, 2014

Been here quite often during my busy work schedule. The staff is friendly best thing when they gave out a smile when you arrive at the lobby. Regardless how tired you might been, for me a smile always is one of the best present you can give. Unique variety of food selection. The room is comfy, some might get an... More

Was this review helpful? Yes 2
ChrisDeSilva, General Manager at Goodway Hotel - Batam, responded to this review

Dear Minister O, Warm greetings from Goodway Hotel Batam! Thank you for your feedback on TripAdvisor. We are very pleased to know that you extremely enjoyed your stay with us. I am very appreciative that you found the rooms comfortable and personally for me it still shows the old charm and character of the hotel. We are continuously working towards... More

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Additional Information about Goodway Hotel - Batam

Address: Jalan Imam Bonjol No. 1 | Batam Island, Nagoya, Riau Islands Province 29432, Indonesia
Phone Number:
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam > Nagoya
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Goodway Hotel - Batam 3.5*
Number of rooms: 268
Reservation Options:
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Also Known As:
Goodway Hotel - Batam Indonesia

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